4/10 (不満)
Vashanti
家族旅行, 小さなお子様連れの家族旅行
2025 年 8 月 6 日
気になった点 : 清潔度、スタッフとサービス
I booked my stay 3 weeks in advance. I received a call the day before asking if I was still coming because they had over booked. I let her k ow we would still be there:
The day I arrived to the hotel they told me they were all booked up and there was nothing they could do.
They attempted to give me the phone # to other properties to call. I let them know that’s not my responsibility to do since they gave my room away.
No one took ownership for the mistake instead each person on the opposite shift blamed the other person.
Coming from out of town at 5 pm my family and I had to locate another hotel to stay at. What an inconvenience!
Vashanti
2025 年 7 月に 4 泊滞在