Dear Young Min,Thank you for your feedback. We're glad you found some aspects of your stay satisfactory, but we're sorry to hear about the issues you encountered. We will review our amenities and ensure that essential items like conditioner and body wash are consistently provided. Additionally, we'll work on improving our front desk availability and re-evaluate our amenities fee to better match the value offered. Your comments about the kitchen facilities will also be taken into consideration. We appreciate your input and hope to provide a better experience in the future.

Dear Sandra,Thank you for sharing your experience with us. We're sorry to hear that the bed was noisy and disrupted your stay. We appreciate your feedback and will address this issue with our maintenance team to ensure it doesn't happen again. If you have any other concerns or need assistance, please let us know. We hope you'll consider giving us another chance in the future.

Dear Rachel,Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel adorable and that you were impressed with our cleaning staff. Our fees are clearly displayed on all booking platforms, and you can find more information about our Guest Benefits Package on our website. We value our guests' budget considerations and strive to offer total costs of stay that are competitive in the market. Additionally, included in our Guest Benefits package are immediate access to discounts for Chicago area attractions to enhance our guests' overall experience during their stay as well as travel discounts accessible post check-out!

Dear Jessie,It sounds like you had a great experience during your stay. If there's anything in particular that stood out to you as excellent or any suggestions you have for the hotel, feel free to share!

Dear Motoki,It sounds like you had a great experience during your stay. If there's anything in particular that stood out to you as excellent or any suggestions you have for the hotel, feel free to share!

Dear Deedy, It seems like there were some aspects of the hotel experience that could be improved, such as amenities and parking fees. We'll definitely take note of this feedback and see how we can address these concerns to enhance the overall guest experience. If there's anything else you'd like to share or if you have any specific suggestions for improvement, please feel free to let us know. We're always striving to make our guests' stays as enjoyable as possible.

Dear Jasmine,It sounds like you had a great experience during your stay. If there's anything in particular that stood out to you as excellent or any suggestions you have for the hotel, feel free to share!

Hi Lindsey, We are sorry you were not completely satisfied with your recent stay. We looked into your reservation details, guest text messages and spoke to our Front Desk Agents and overnight emergency team, we did not receive any correspondence in regards to the issues you experienced. Our team thoroughly went through your guest room and did not see any evidence of ants. We did treat the room just in case. Our front desk hours are from 10:00 am to 12:00 am Sunday - Thursday and 10:00 am to 2:00 am Friday and Saturday. Each reservation is texted overnight contact details every night of their stay. Please reach out to our team directly for any additional questions or comments about your stay.

Hi Christina, Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We genuinely value your input and apologize for any inconveniences you experienced during your visit.We regret that the renovations to the restaurant and coffee shop impacted your stay. We are excited to announce that a new restaurant tenant is joining us, and we are hopeful that these renovations will be completed shortly, enhancing the overall experience for our guests.Your comments regarding the placement of the Peloton bikes and the malfunctioning shuffleboard have been duly noted, and we will address these issues promptly to ensure a better experience for our guests.Regarding the disturbance caused by the noise from the exposed ceiling pipes, we apologize for any inconvenience this may have caused. We are glad that we were able to provide you with a new room to ensure a peaceful night's sleep.We provide an after-hours contact number to all in-house guests for assistance after the front desk is closed, and we regret any challenges you encountered during this time. Your comfort and satisfaction are our top priorities, and we will use your feedback to improve our communications.Regarding parking fees, we understand your concerns about the increase in rates since your last visit. We strive to remain competitive in our pricing while also providing convenient parking options for our guests. The amenity fees are indeed listed on all booking sites as well as our direct site, and we regret any confusion or inconvenience this may have caused.

Marnalis: Thank you for the great review! I'm glad you enjoyed your stay with us! Please contact me when you visit us again so I can upgrade you!

Dear Joserine,I'm sorry to hear that you were unsatisfied with your experience and chose to leave one day early. If there are any specific issues you encountered during your stay that you would like to share, please feel free to provide feedback. We take guest feedback seriously and use it to improve our services. If there's anything we can do to address your concerns or make things right, please let us know. We value your feedback and strive to ensure that all our guests have a positive experience.

Dear Valerie,Thank you for your rating! If there are any specific areas where you feel we could improve and enhance your experience, please feel free to share. We value your feedback and strive to make every stay exceptional. We look forward to welcoming you back in the future!

Dear Taylor,Thank you for the positive feedback! I'm glad to hear that you found the hotel to be nice, with updated and clean rooms, and comfortable beds. If there's anything specific you enjoyed or if you have any suggestions, feel free to share. Your insights can be helpful for others looking for accommodations.

Dear Clinton, It's great to hear that you loved the unique setup, room size, and additional amenities for your family at the hotel. However, I understand your concern about the absence of someone at the front desk in the early morning. If there's anything else you'd like to share or if you have any specific questions or requests, feel free to let me know. I'm here to assist you!

Dear Parvathi,I'm sorry to hear that you had a disappointing experience. If there's anything specific you'd like to share or discuss about your stay, please feel free to provide more details. Your feedback is valuable.

Dear Bradley, Great to hear that you had a positive experience! If you have any additional comments or details you'd like to share about your stay, feel free to let me know. Your feedback is valuable!

Dear Percy,I'm sorry to hear about the fees and other inconveniences you faced during your stay. We list our Guest Benefits Package both on our site and any third-party sites as well. Regarding the security deposit, that will post to your card within 5 days after you check-out. If you would like assistance in addressing this concern or if there's anything specific you'd like to convey to the hotel, please let me know, and I'll be happy to assist you.

Dear Vitali,I'm sorry to hear about the issue you experienced with the pet fee and the staff's handling of the situation. Regarding the service dog, you need to provide legal government documentation accordingly. Additionally, if there's anything I can assist you with, please feel free to share.

Dear Elizabeth,Thank you for providing your rating. If there are specific aspects of your experience that you'd like to share or discuss further, please feel free to let me know. Whether it's positive feedback, concerns, or suggestions, I'm here to assist.

Dear Carlos, I'm sorry to hear about the unexpected fees and the room size concern. We list our Guest Benefits Package both on our site and any third-party sites as well. If you have any specific details about the fees or if there's anything else you'd like to share about your experience, feel free to provide more information. Additionally, the lack of storage space can be inconvenient, and your feedback helps highlight areas where improvements could be made. If there's anything specific you'd like assistance with or if you have further comments, please let me know.

Dear Saralinda,Thank you for your positive feedback! It's wonderful to hear that you loved the decor and found the place to be great for a group of friends. Additionally, I'm glad the location worked well for you. If you have any more comments or if there's anything else you'd like to share, feel free to let me know. I'm here to help!

Dear Summer, Thank you for sharing your rating. If you have any specific comments or if there's anything else you'd like to share about your stay, feel free to let me know. I'm here to help with any questions or assistance you may need!

Dear William,Thank you for sharing your rating! If there are any specific details or comments you'd like to add about your experience, feel free to let me know. Your feedback is appreciated!

Dear Karmella, Thank you for sharing your experience, and I appreciate your feedback. It's great to hear that you found the hotel beautiful and the staff helpful. I understand that locating the hotel and the absence of desk staff in the morning were areas of concern. Your input is valuable, and it helps improve the overall guest experience. If you have any other comments or if there's anything specific you'd like assistance with, feel free to let me know!

Dear Sylvia, I'm delighted to hear that you had a fantastic experience with your stay! If you have any specific highlights or comments you'd like to share about what made it a 10/10, feel free to let me know. I'm here to assist you with any further questions or information you might need.

Dear Alysha, Thank you for providing your rating. If you have any specific feedback or comments about your experience, feel free to share. We strive to ensure a positive stay for all our guests, and your input is valuable in helping us enhance our services. If there's anything specific you'd like to address or if you have additional comments, please let us know. We appreciate your time and feedback.

Dear Angela, Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay. If you have any specific comments or feedback you'd like to share about what made your stay exceptional, please feel free to let us know. We appreciate your positive rating and look forward to welcoming you back for another wonderful stay. If there's anything you need in the future, don't hesitate to reach out. Thank you for choosing our hotel!

Dear Damian, We apologize for any inconvenience you experienced during your attempt to check in after 11 pm. We understand that travel plans can sometimes lead to late arrivals, and we regret if this caused any frustration. It's important for guests to be aware of hotel policies regarding check-in times.We recommend reaching out directly to the hotel to discuss your situation and explore potential solutions. They may be able to provide additional information or offer assistance. If there's anything else we can do to help or if you have further questions, please let us know. We appreciate your understanding and hope to assist you in any way we can.

Dear Grace, We list our Guest Benefits Package both on our site and any third-party sites as well. If you have any other questions or concerns please do not hesitate to reach out directly to us.

Dear Andrea, Great to hear you had a positive experience! If there's anything specific you'd like to share about your stay at the Chicago Hotel Collection River North or if you have any recommendations, feel free to let me know. I'm here to assist!

Dear Charmaine, Thank you for your positive 5/5 rating! We're pleased to see that you had a great experience during your stay. If you have any specific comments or aspects of your stay that you'd like to highlight, please feel free to share. Your feedback is important to us, and we hope to welcome you back for another excellent visit in the future. Thank you for choosing our hotel.

Dear Jessica, Thank you for the perfect 10/10 rating! We're delighted to see that you had an outstanding experience during your stay. If you have any specific comments or aspects of your stay that you'd like to highlight, please feel free to share. Your feedback is important to us, and we look forward to welcoming you back for another exceptional visit in the future. Thank you for choosing our hotel.

Dear Sarah, We appreciate your feedback regarding your recent stay at our property. It's great to hear that you had a positive interaction with Matthew at the front desk. However, we apologize for the subpar experience you had with other aspects of your stay, such as the small property size, the lack of staff at night, and the issue with your card being charged twice.We take your concerns seriously and will address them to ensure a better experience for our guests in the future. If you have any specific comments or if there's anything else you'd like to share about your stay, please feel free to do so. Your feedback is valuable, and we hope you might consider giving us another opportunity to provide you with an improved stay. Thank you for choosing our hotel.

Dear Mike, We are sorry for the confusion regarding our hotel fees and your pre-payment to Hotels.com. When opting to pre-pay, as shown on the hotels.com check out page, the amount is solely for room charges and applicable taxes. There is an additional section that shows the amount that is to be paid at the hotel, this section includes the total of our Daily Guest Benefit Package, Reservation Processing Recovery and incidental hold. The incidental hold of 125 per night is returned to guests' credit card upon checkout and can take up to 7 business days, depending on your bank, to reflect on your statement. A detailed folio has been sent to the email provided with your reservation for your review.

Dear Jonathan, We're sorry to hear about your disappointing experience. If you could provide more details about your stay or any specific issues you encountered, we would greatly appreciate it. Your feedback will help us understand and address any concerns to improve our services in the future. Thank you for sharing your thoughts.

Dear Kyle, Thank you for rating your experience a perfect 10/10! We're delighted to hear that you had such an outstanding stay. If you have any specific comments or aspects of your stay that you'd like to highlight, please feel free to share. Your feedback is important to us, and we look forward to welcoming you back for another exceptional visit in the future. Thank you for choosing our hotel!

Dear Steve, Thank you for your positive feedback about the nice rooms and friendly staff. We're pleased to hear that you'd consider staying with us again.We appreciate your comments regarding the room's cleanliness and the friendliness of our staff. Your feedback about dust on some items and the firmness of the mattresses is noted, and we'll work on addressing these concerns to enhance our guests' comfort.If you have any specific comments or if there's anything else you'd like to share about your stay, please feel free to do so. Your input is valuable to us, and we look forward to welcoming you back for another pleasant stay in the future. Thank you for choosing our hotel!

Dear Dumitru, Thank you for your feedback and 4/5 rating. We're glad to see that you had a positive experience during your stay. If you have any specific comments or aspects of your stay that you'd like to highlight, please feel free to share. Your feedback is important to us, and we hope to have the opportunity to serve you again in the future. Thank you for choosing our hotel.

Dear Ron, I'm truly sorry to hear about the inconvenience and delay you experienced during late-night hours when your key didn't work and you needed assistance. This is not the level of service we aim to provide, and we apologize for the frustration this caused.Your feedback is important to us, and we'll address the issue of staff availability during late hours to ensure that guests have the necessary support at all times.We hope you might consider giving us another opportunity in the future to provide you with a much-improved experience. If you have any further concerns or if there's anything we can do to make amends, please feel free to reach out. Thank you for your feedback, and we appreciate your input as it helps us enhance our services.

Dear Ron, Thank you for your feedback and for providing a 5/5 rating for your stay. We're glad to hear that you had a comfortable and uneventful experience. If you have any specific comments or aspects of your stay that you'd like to highlight, please feel free to share. Your feedback is important to us, and we appreciate your choice to stay at our hotel. We hope to welcome you back in the future for another pleasant stay.

Dear John, We're sorry to see that your experience led to a 1/5 rating. If you'd like to share any specific concerns or issues you encountered during your stay, please feel free to do so. Your feedback is important to us, and we value the opportunity to address any issues and improve the guest experience. Thank you for sharing your feedback.

Thank you for providing us with an 8/10 rating for your recent stay. We appreciate your feedback. If you have any specific comments or aspects of your stay that you'd like to highlight, please feel free to share. Your feedback is important to us, and we look forward to welcoming you back in the future for another excellent stay. Thank you for choosing our hotel!

We are disappointed you couldn't give us a better review. I'd like to discuss why you felt your stay was not good. Please contact us so we can make this right by you.

Dear Abigail, Thank you for sharing your feedback and giving our property a 5/5 rating. We're delighted to hear that you found our property accessible and that you had a positive experience with our staff. Providing excellent customer service is important to us, and we're glad you had a pleasant stay.If you have any specific comments or aspects of your stay that you'd like to highlight, please feel free to share. Your feedback is important to us, and we look forward to welcoming you back in the future for another excellent stay. Thank you for choosing our hotel!

Dear Sheri, Thank you for providing us with a perfect 5/5 rating for your recent stay! We're delighted to hear that you had a positive experience. If you have any specific comments or aspects of your stay that you'd like to highlight, please feel free to share. Your feedback is important to us, and we look forward to welcoming you back in the future for another excellent stay. Thank you for choosing our hotel!

Dear Concepcion,Thank you for providing us with a perfect 5/5 rating for your recent stay! We're delighted to hear that you had a positive experience. If you have any specific comments or aspects of your stay that you'd like to highlight, please feel free to share. Your feedback is important to us, and we look forward to welcoming you back in the future for another excellent stay. Thank you for choosing our hotel!

Dear Suzannah, Thank you for providing us with a perfect 5/5 rating and sharing your positive feedback about your recent stay at our hotel. We're thrilled to hear that you had a wonderful experience, appreciated our staff, and enjoyed the clean and quiet rooms with a unique atmosphere.Your recommendation means a lot to us, and we look forward to welcoming you back in the future for another enjoyable stay. If you have any additional comments or specific aspects of your stay that you'd like to highlight, please feel free to share. Thank you for choosing our hotel!

Thank you so much for the great review! We strive to deliver this type of experience to all of our Guests. Please contact me directly upon your next visit to Chicago, and our Hotel!