4/10 (不満)
Bao Ying C.
2025 年 12 月 29 日
気になった点 : 清潔度
We were disappointed from the moment we walked in. There were cockroaches in the house starting on our very first day and we thought it was just a random one-off… but the infestation got worse, with roaches appearing daily throughout the home. We later found out the owner was already aware of the issue, yet we weren’t told about it prior to our booking, which was really upsetting. Had we known, we would have chosen somewhere else to stay.We spent days trying to kill the roaches ourselves, hoping the problem would stop, but it only escalated. Because it was the holiday season and our first time visiting Illinois, trying to find another place last-minute was extremely stressful, and options were very limited. The home simply wasn’t clean, comfortable, or livable for us to stay in.The condition of the rental when we arrived did not meet basic expectations. Cleanliness and transparency matter, and unfortunately this stay missed the mark on both.We ended up vacating the unit a few days earlier due to this issue. We wouldn’t stay in this rental and hope future guests are given honest communication ahead of time.
Bao Ying C.
2025 年 12 月に 9 泊滞在
