If they give you room number 307 please do not take that room. T.v. is completely broken and the staff knew this before booking and still gave the room out. The bathroom door is literally falling off the henges. It look like there was a full blown out fight inside that room and no staff has taken responsibility to fix the room.
marcel
2026 年 3 月に 1 泊滞在
10/10 (非常に良い)
Jalen
2026 年 2 月 20 日
Jalen
2026 年 2 月に 2 泊滞在
8/10 (良い)
Mike
2026 年 2 月 2 日
Mike
2025 年 10 月に 1 泊滞在
2/10 (非常に不満)
Maricella
出張
2025 年 12 月 19 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス
Found a cockroach on my headboard. Went to check out right away. Front desk didn’t seemed surprised and sympathetic. She gave me my full refund but I somehow lost it? I saw on my bank statement that I paid it, got the refund but still got it taken out. Never staying at an Extended stay again. My dad is also staying one in a different state for work and found some too including his co workers that are staying there as well. Disgusted and disappointed.
Maricella
2025 年 12 月に 1 泊滞在
2/10 (非常に不満)
Maricella
出張
2025 年 12 月 14 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス
On 12/13/25 approximately 12am I stayed at the Extended Stay in the Westmont IL location until I noticed a cockroach on my bed headboard. After I took a video and photo of it, I packed up my things and went straight to check out and contacted the front desk. I spoke with the front desk lady about it and asked for a full refund. She did not hesitate. She didn’t show sympathy nor any face expression and didn’t seemed surprised at all. Which tells me that this isn’t the first time. It honestly disgusts me worse since I have stayed here more than a few times for work. It’s very disappointing if this is a still ongoing issue. Something must be done. Along with the other issues that I’ve had staying here, this made the final straw that I will never return there and will highly recommend others on not staying there too. Luckily, I went to another hotel down the road. They even gave me a discount for the horrible night which I truly appreciate it. They even stated they have got more business because of how horrible that place is. I truly believe it.
Maricella
2025 年 11 月に 1 泊滞在
8/10 (良い)
Charlene
出張
2025 年 11 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The kitchen was clean.
Charlene
2025 年 11 月に 2 泊滞在
8/10 (良い)
Prasenjit
家族旅行
2025 年 11 月 11 日
良かった点 : 施設のコンディションと設備
The room was decent. Staff were courteous. If needed help staff was there the help out with anything required. Had a nice stay.
Prasenjit
2025 年 10 月に 4 泊滞在
2/10 (非常に不満)
Carisha
カップルで旅行
2025 年 11 月 10 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The room was filty and very unsanitary. From razors being left behind, hair ledt in the tube, and pee on the seat of the toilet to name a few. The staff we not present durring after hrs and was not able to assist. I will never stay there again
Carisha
2025 年 11 月に 1 泊滞在
10/10 (非常に良い)
Catalina
2025 年 11 月 9 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great service, comfortable bed , clean room
Catalina
2025 年 9 月に 1 泊滞在
2/10 (非常に不満)
William
2025 年 11 月 3 日
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
This was overall a horrible experience. My wife and I chose this hotel because it was close to where we moved. After moving for 2 days and not getting any sleep, my wife and I just wanted to take a shower and rest. We packed our bag and headed up the street and was met with the dirtiest room I have ever experienced. The bathroom had not been cleaned (the trash can was not emptied and the tissue had been rolled around in a bunch), there was mold on the tub and there were blankets of dust on appliances such as the heater and smoke detector. We did not feel comfortable using the bathroom and showering so we just laid in the bed fell asleep with our clothes on. We left the hotel sooner than checkout but the office was closed so we just came back when the office opened to check out. I took pictures of the room as proof. Honestly if I could rate this a zero, I would. I would like a full refund due to this experience.
William
2025 年 11 月に 1 泊滞在
2/10 (非常に不満)
Kenya
2025 年 11 月 2 日
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
There were no towels in the room. There was no shower curtain for the shower. The bed was lumpy.
Kenya
2025 年 10 月に 1 泊滞在
2/10 (非常に不満)
Nekola
出張
2025 年 10 月 26 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It needs a total makeover the staf when I came did the best they could to accommodate, put me in a room with plumbing issues and the attendant who worked Saturday October 25, 2025 from 9a-10p was very rude and mouthy about how it's not her fault the rooms are not clean and that's housekeeping job and when I told if the housekeeping personnel is unavailable then it is her job to accommodate me and she said no she didn't care how I felt because if she wants to she can just have me escorted off the premises it doesn't bother her one bit. I'm Sure that's not the way you should trip out of state guess and if they are for local patrons I feel like that should be made known when considering their property for lodging.
Nekola
2025 年 10 月に 2 泊滞在
6/10 (普通)
Rese
2025 年 10 月 24 日
Would've been better with shower curtains that's all for now
Rese
2025 年 10 月に 1 泊滞在
10/10 (非常に良い)
Leslie
2025 年 10 月 23 日
Leslie
2025 年 10 月に 1 泊滞在
6/10 (普通)
Pedro
2025 年 10 月 14 日
良かった点 : 清潔度、スタッフとサービス
Pedro
2025 年 10 月に 1 泊滞在
2/10 (非常に不満)
Daniel
2025 年 10 月 12 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Door was off the jam and wouldnt close
Daniel
2025 年 10 月に 1 泊滞在
2/10 (非常に不満)
Thomas
出張
2025 年 10 月 11 日
気になった点 : 清潔度
Urine smell
Thomas
2025 年 10 月に 1 泊滞在
8/10 (良い)
John
2025 年 10 月 7 日
John
2025 年 9 月に 1 泊滞在
10/10 (非常に良い)
Shanae
2025 年 9 月 27 日
Shanae
2025 年 9 月に 1 泊滞在
8/10 (良い)
Shanae
2025 年 9 月 21 日
Shanae
2025 年 9 月に 1 泊滞在
6/10 (普通)
Ronnie
2025 年 9 月 16 日
気になった点 : スタッフとサービス
Checking in was easy when someone was available. I waited 25 minutes for someone to arrive
Ronnie
2025 年 9 月に 2 泊滞在
6/10 (普通)
Marcia
家族旅行
2025 年 9 月 14 日
気になった点 : 設備とサービス、施設のコンディションと設備
Note at desk stating: on break be back in 30 minutes attic 8:00. No bathroom in lobby. Had to drive to a restaurant down the street to use theirs and then come back to check in.