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ベストウェスタン インディアン オークの口コミ

2.5 out of 5
ベストウェスタン インディアン オーク
558 Indian Boundary Road, Chesterton, IN

口コミ

8.4

とても良い

評価 10 - 985 件の口コミ中 450 件が非常に良い" "
評価 8 - 985 件の口コミ中 343 件が良い" "
評価 6 - 985 件の口コミ中 121 件が普通" "
評価 4 - 985 件の口コミ中 46 件が不満" "
評価 2 - 985 件の口コミ中 25 件が非常に不満" "

8.6/10

清潔度

8.8/10

スタッフとサービス

8.2/10

設備とサービス

8.2/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

NOBUYUKI

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 5 月に 1 泊滞在

10/10 (非常に良い)

Jasmine

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was amazing, friendly. Hotel/room clean and cozy
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Jennifer

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was a great place to stay. Very clean and quite. I would stay again. Very nice staff.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Paul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean room.
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Melissa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love the lake view, hidden but easy to find! Will stay again if back in area!
2024 年 5 月に 2 泊滞在

8/10 (良い)

Lacey

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A perfectly pleasant place to stay with friendly, helpful staff. The only thing i thought was a bit odd was that there is no elevator. The hotel is only two stories though, so this is relatively minor unless you need handicap accommodations.
2024 年 5 月に 2 泊滞在
Aからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for the feedback on your recent stay with us. Any handicap accommodations that would need to be made, we are happy to assist with as all of our handicap accessible rooms are located on the main level.

10/10 (非常に良い)

Rebecca

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful property!!
2024 年 5 月に 3 泊滞在
Aからの返信 (投稿日 : 2024 年 5 月 13 日)
Thank you for rating your recent stay with us!

4/10 (不満)

Patty

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
As this was our first stay at a Best Western we found the property to be adequate. The room was clean and quiet and the bathroom had been nicely updated. Brittany was at the front desk and checked us in to a 2nd floor room and said Door 3 would be best way to enter. After we navigated the goose pooped filled parking lot we entered Door 3 and proceed down the hall with all our belongings to find no elevator. When we got to the front desk to ask about the elevator, Brittany gave a smug smile and said “oh there isn’t one”. We left the room in the morning and left a tip and a note to ask for more towels please. When we got back around 6pm the room had not been entered or cleaned at all. I went to front desk but no one was there. I heard voices in the laundry room and found Brittany chatting with another woman who was folding sheets. Brittany said if I wanted towels or room cleaned I would have had to request it when we checked in. She said her staff had left and no one could clean room and she begrudgingly gave me some towels that were behind the front desk and I carried them up the stairs and back to my room. I have never encountered such nonchalant and poor service from a front desk person. After she told us that our room wouldn’t be cleaned, a courteous and kind option might have been to offer us a room across the hall for the next night. It was a Sunday and most guests had checked out. Would I stay at a Best Western again? Sure. But not with Brittany.
2024 年 4 月に 2 泊滞在
Aからの返信 (投稿日 : 2024 年 4 月 30 日)
We are truly sorry to hear that you where treated in the manner which you where by a staff member at our location. This is unacceptable behavior and will be addressed immediately. Although the statement about housekeeping is true, that it is a request only service. These things should have been expressed to you upon check in so that if you had chosen for housekeeping service we would have been more than happy to take care of that for you.We hope that you will give us another opportunity to see how wonderful our location truly is .

10/10 (非常に良い)

Robert

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Best hotel ive stayed at in a while. Normal breakfast options. Pool is huge and not freezing. They also had a sauna. Overall dont have anything to complain about.
2024 年 4 月に 1 泊滞在
Aからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for your kind words about your recent stay with us. We are happy to hear that you enjoyed your time with us and hope that you will come visit us again if in the area.

10/10 (非常に良い)

pam、Clinton township

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was extremely well kept & breakfast was very good. Also beautiful view of the lake
2024 年 4 月に 1 泊滞在
Aからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for your kind words about our location. We hope that you will come visit again soon.

10/10 (非常に良い)

juliane

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff is amazing at this hotel.
2024 年 4 月に 2 泊滞在
Aからの返信 (投稿日 : 2024 年 4 月 21 日)
Thank you!

10/10 (非常に良い)

Joseph

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was very clean and the staff was very nice
2024 年 4 月に 1 泊滞在
Aからの返信 (投稿日 : 2024 年 4 月 21 日)
Thank you!

10/10 (非常に良い)

Priscilla

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We chose this hotel because it was close to Indiana Sand Dunes NP and it was one of our stops to watch the total eclipse. The parking area needs to be more well lighted (we checked in at 2200), because we couldn’t see the numbers on the building and it was difficult to park because we had a large truck. The needed lights would have made the parking area safer because you are near a highway and train tracks. Otherwise the beds were comfortable and we got a great night sleep after driving a long way from Bruce Peninsula NP in Ontario, Canada. The breakfast was decent, it had a variety of protein, carbs, fruit and drinks, enough to sustain us through a vigorous hike at the NP. We would definitely stay here again. Also the staff was friendly and helpful.
2024 年 4 月に 1 泊滞在
Aからの返信 (投稿日 : 2024 年 4 月 21 日)
We greatly appreciate your feedback and words of encouragement. We hope that you will visit again when in the area.

10/10 (非常に良い)

Corinne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful property and efficient, friendly staff.
2024 年 4 月に 1 泊滞在
Aからの返信 (投稿日 : 2024 年 4 月 21 日)
Thank you!

8/10 (良い)

Kathryn

2024 年 3 月に 1 泊滞在
Aからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for rating your recent stay with our location.

8/10 (良い)

Erik

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It’s like a hidden gem. The property resembles a ski lodge area around a lake. It has an indoor pool and sauna which is a plus, for the kids.
2024 年 4 月に 1 泊滞在
Aからの返信 (投稿日 : 2024 年 4 月 3 日)
We are happy to hear you enjoyed your time with us and hope that you will come and visit again soon.

6/10 (普通)

Jay

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
It was a fine stay. Lots of construction happening and updates occurring. Breakfast was minimal for the amount of people. Just seemed short staffed.
2024 年 3 月に 2 泊滞在
Aからの返信 (投稿日 : 2024 年 3 月 28 日)
We hope that you will come and visit us again once all the renovations have been completed

8/10 (良い)

Michal

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 2 泊滞在
Aからの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you for rating your recent stay with us. We hope that you will come and visit us again when in the area.

6/10 (普通)

Eunsil

気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Aからの返信 (投稿日 : 2024 年 3 月 28 日)
We would be happy to hear any feedback that could help us improve the next stay for you or any future guests.

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Convient and quiet.
2024 年 3 月に 1 泊滞在
Aからの返信 (投稿日 : 2024 年 3 月 28 日)
Thank you!

10/10 (非常に良い)

Nora

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Was here for a wedding at Allure of the lake, which was walkable distance (big plus after a night of drinking and dancing.) Clean, albeit a bit out dated, but very good for the area imo. Nice pool. Hot breakfast. Our room had 2 queens and a pull out couch so fit 5, which is hard to find. would recommend.
2024 年 3 月に 1 泊滞在
Aからの返信 (投稿日 : 2024 年 3 月 28 日)
Thank you for the feedback of your recent stay. We greatly appreciate all feedback so that we can continue to improve.

2/10 (非常に不満)

George

2024 年 3 月に 1 泊滞在
Aからの返信 (投稿日 : 2024 年 4 月 9 日)
We are sorry to hear you did not enjoy your stay with us, by the rating given. We would be more than happy to look into anything that may haven went wrong so that it can be corrected. Please feel free to let us know how we can improve going forward.

10/10 (非常に良い)

william

良かった点 : 清潔度、スタッフとサービス
Friendly, efficient
2024 年 3 月に 1 泊滞在
Aからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for your rating of your recent stay with us. We hope that you will come and visit us again soon!

10/10 (非常に良い)

Norman

2024 年 3 月に 1 泊滞在
Aからの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you for rating your recent stay with us.

10/10 (非常に良い)

Donna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hidden Gem
It was fantastic! You'll absolutely love the pond! Many rooms that have jetted tubs in room. It's a beautiful hidden gem! Iespecially encourage couples to go and reconnect as my husband and I did. The place is absolutely beautiful ! One of the cleanest hotels I've ever been in and a very helpful friendly staff!
2024 年 2 月に 1 泊滞在
Aからの返信 (投稿日 : 2024 年 3 月 4 日)
We are so happy to hear you enjoyed your stay with us. We hope that you will come visit again.

8/10 (良い)

Julie

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Not great, but OK
It could have been cleaned better. Tub was dirty and bits of food were under the sofa bed.
2024 年 2 月に 1 泊滞在
Aからの返信 (投稿日 : 2024 年 3 月 4 日)
We greatly appreciate your feedback and will do better to offer superior service and cleanliness.

10/10 (非常に良い)

Keith

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The check in was a bit slow -- not the fault of the staff. Computer was extremely slow. Room was nice and big. Beds good. We were lakeside, nice view. Nice pool to take a dip after a day of driving. No hot tub, but the pool water was a nice temp. Good selection for breakfast. Bathroom floor could've used a bit of a clean but was okay. Looks like they're getting ready to do some remodeling but I would definitely stay here again.
2024 年 2 月に 1 泊滞在
Aからの返信 (投稿日 : 2024 年 2 月 10 日)
We are happy to hear you enjoyed your stay with us.

8/10 (良い)

Christina

家族旅行
良かった点 : 客室の快適度
Amazing pool
This is definitely a summertime property, right on the lake would be perfect for then. Winter not so much. Pool is huge and clean and the kids had a blast in it. Breakfast was empty by 8am and not replenished because there was only maybe 4 rooms occupied the same night as us. Lots of renovations going on, so the hotel shared spaces were freezing cold due to construction having exterior doors open. Staff was friendly enough. Parking was easy. Room was very clean but could use more updates around the windows, patio doors, bathroom flooring. Very spacious room.
Huge room
2024 年 1 月に 1 泊滞在
Aからの返信 (投稿日 : 2024 年 2 月 9 日)
Thank you for your feedback on your recent stay with us. We are actually in mid progress of renovating all guest room restrooms with a complete ceiling to floor overhaul.We at this time do have it slated for the spring to have all of the sliding patio doors replaced as well.We hope that you will come and visit us again to see all the wonderful updates we have in progress.

10/10 (非常に良い)

Leann

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Aからの返信 (投稿日 : 2024 年 2 月 9 日)
Thank you for rating your recent stay with us! We hope that you will come and visit us again.

10/10 (非常に良い)

Diego

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Aからの返信 (投稿日 : 2024 年 1 月 26 日)
Thank you for your rating of your recent stay with us.

10/10 (非常に良い)

Stephanie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Best in town!
Very friendly and accommodating! There 3 nights and we loved it!
2024 年 1 月に 3 泊滞在
Aからの返信 (投稿日 : 2024 年 1 月 10 日)
We are pleased to hear that you enjoyed you stay with us. We look forward to being able to serve you in the future.

6/10 (普通)

Paula

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Overall OK. Breakfast was ok. Be sure to get there by 8:30. Wish the breakfast was til 10 on the weekends. Towels were thin and small. Pool towels were the same. Service was excellent and friendly.
2023 年 12 月に 5 泊滞在
Aからの返信 (投稿日 : 2024 年 1 月 5 日)
We greatly appreciate the feedback of your recent stay with us. We hope that you will give us another opportunity to serve you again in the future.

6/10 (普通)

Carol、South Lake Tahoe

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在
Aからの返信 (投稿日 : 2023 年 12 月 20 日)
Thank you for rating your recent stay with us. Any feedback on your stay is always welcome and appreciated.

10/10 (非常に良い)

Hayden

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Amazing. Simply amazing.
2023 年 12 月に 1 泊滞在
Aからの返信 (投稿日 : 2023 年 12 月 20 日)
Thank you! We are happy to hear that you enjoyed your stay with us. We hope that you will visit again.

10/10 (非常に良い)

Roberto

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Aからの返信 (投稿日 : 2023 年 12 月 9 日)
Thank you for rating your recent stay with us! We hope that you will come and visit us again in the near future.

10/10 (非常に良い)

Torsten、Neustadt am Rübenberge

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lage
2023 年 8 月に 3 泊滞在
Aからの返信 (投稿日 : 2023 年 12 月 3 日)
Thank you for rating your recent stay with us.

8/10 (良い)

Mary Lee

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fine place to spend the night.
This was higher end than we usually spend, but had less personality than simpler accommodations. It was fine, just more corporate.
2023 年 11 月に 1 泊滞在
Aからの返信 (投稿日 : 2023 年 12 月 3 日)
Thank you for your feedback with your recent stay. We hope that you will come back and visit again.

10/10 (非常に良い)

Grace

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Me and my husband had a great time staying here. The staff was very plesant and the room was really clean! The only problem was some very noisey neighboors but otber than that we had a great time.
2023 年 11 月に 1 泊滞在
Aからの返信 (投稿日 : 2023 年 11 月 13 日)
Thank you for your feedback on your recent stay with us. We hope that you will come visit us again in the future

10/10 (非常に良い)

Erin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fireplace made it so nice and cozy!
2023 年 11 月に 1 泊滞在
Aからの返信 (投稿日 : 2023 年 11 月 13 日)
We are happy to hear that you enjoyed your time here with us. We hope that you will visit again

8/10 (良い)

Alana

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good outweighs the noisiness
Staff was great and friendly! Room was spacious and clean. Couple noise issues: train is nearby and blows its horn in the middle of the night. A/c unit clanks at times. There is no way to turn on the bathroom light without also turning on the loud fan. Nothing a pair of earplugs couldn’t fix.
2023 年 10 月に 4 泊滞在
Aからの返信 (投稿日 : 2023 年 10 月 30 日)
Thank you for sharing your feedback on your recent stay with us. We greatly appreciate you taking time out of your day to let us know how your stay was.

10/10 (非常に良い)

Robert H.

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Didn’t like that there was no water or slippers.
2023 年 10 月に 6 泊滞在
Aからの返信 (投稿日 : 2023 年 10 月 30 日)
We do apologize if you did not receive water during your stay. It is available at the front desk.

8/10 (良い)

Joy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful lakeside view. Nice and convenient
2023 年 10 月に 1 泊滞在
Aからの返信 (投稿日 : 2023 年 10 月 30 日)
Thank you

8/10 (良い)

Katrina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was a good stay. Close to Indiana Dunes National Park.
2023 年 10 月に 1 泊滞在
Aからの返信 (投稿日 : 2023 年 10 月 30 日)
Thank you

10/10 (非常に良い)

Bernard Bryan

グループ旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Joann is Amazing!
Joann was an amazing staff at the hotel. She made sure we have a comfortable stay and even provided us tips on how to make the most out of our stay. She made our stay so much better. What a gem!
2023 年 10 月に 1 泊滞在
Aからの返信 (投稿日 : 2023 年 10 月 30 日)
Thank you for the kind words about our staff here. We are happy to hear that she was so helpful during your stay.

10/10 (非常に良い)

Brendan

2023 年 10 月に 2 泊滞在
Aからの返信 (投稿日 : 2023 年 11 月 8 日)
Thank you for rating your recent stay with us

8/10 (良い)

brett

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Wedding stay
Nice for an older hotel. Nothing special but the people were nice, rooms were clean. Had a wedding to attend and the venue is in the same plaza so it was very convenient.
2023 年 10 月に 1 泊滞在
Aからの返信 (投稿日 : 2023 年 10 月 17 日)
We are happy to hear that you enjoyed your stay with us. We hope that you will come visit us again.

10/10 (非常に良い)

Tracy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love this hotel
2023 年 10 月に 1 泊滞在
Aからの返信 (投稿日 : 2023 年 10 月 17 日)
Thank you

10/10 (非常に良い)

Meagan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice big room, quick check in, good breakfast!
2023 年 10 月に 1 泊滞在
Aからの返信 (投稿日 : 2023 年 10 月 11 日)
Thank you for your feedback

10/10 (非常に良い)

Robin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在
Aからの返信 (投稿日 : 2023 年 10 月 11 日)
Thank you for rating your recent stay with us.

10/10 (非常に良い)

Sherry

2023 年 10 月に 1 泊滞在
Aからの返信 (投稿日 : 2023 年 10 月 30 日)
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