Booking thru your portal was not honoured by Mars hotel. We had called you to refund the payment we made to you. But we are yet to get the refund.
Nitesh Kumar
8/10 (良い)
peck nang
2018 年 12 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
peck nang
2018 年 12 月に 1 泊滞在
6/10 (普通)
宿泊されたお客様
2018 年 12 月 25 日
良かった点 : スタッフとサービス
Caring staff and Air-port shuttle are the only +.
However, the property is not OK for so many reasons. No hot water in the bathroom. No dust bin. TV didn't work. AC is switched off while we were in, and I have to ask them to find why TV was off, then they turned it on.
宿泊されたお客様
2018 年 12 月に 1 泊滞在
2/10 (非常に不満)
Dee
2018 年 10 月 24 日
気になった点 : スタッフとサービス
Worst hotel in Hotels.com
Dont ever select this hotel . i have booked it through hotels.com and when i reached there midnight and submitted the booking details. but they are not agreeing the booking and they dont even have any clue about hotels.com. Luckily they have rooms and I have paid out of my pocket and stayed. they dont have manners or courtesy
Dee
2018 年 10 月に 1 泊滞在
2/10 (非常に不満)
宿泊されたお客様
2018 年 6 月 26 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very bad experience the toilets are pathetic ... linen are not clean and has marks .... stafff tried to help.... but no use ..... on the whole VERY BAD EXPERIENCE
宿泊されたお客様
2018 年 6 月に 2 泊滞在
2/10 (非常に不満)
Hokiye
2017 年 7 月 11 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Online cheater.
I book and paid the hotel online but when I reach the hotel they refuse to give me the room saying that money was not deposit to their account and I had to pay double amount since it was late I couldn't search for other hotel. I hope you don't cheat other people in future.
Hokiye
2017 年 7 月に 1 泊滞在
2/10 (非常に不満)
宿泊されたお客様
2016 年 11 月 2 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Camping would be better
No one came to pick us up. In the dark, in a foreign country is not pleasant. Arrived at hotel and if I didn't have a print out, they didn't believe I had a booking. We had to wait for our room at 12.30am when were exhausted. When we got to our room, another couple was moving in to it so we had to wait for another.
I requested 2 single beds as I went with my son, we got a double surprise surprise. I wanted to inform my husband we arrived safely and the free wifi that only works in the lobby didn't work. My phone died so I requested to use their phone and I was told no international calls. So I spent what little time I had not sleeping on a rock hard bed worried sick I couldn't notify family I was somewhat safe. I had to catch a taxi back to the airport at 6am to use a phone.
The area around the hotel is disgusting and when we opened the door to our room, he vomited due to a smell in the hotel.
Don't go!!!!! You have been warned!!!!
宿泊されたお客様
4/10 (不満)
RAJ KUMAR、Bhagalpur
2016 年 6 月 17 日
気になった点 : スタッフとサービス、客室の快適度
A decent stay with some problems.
When we reported to the hostel they actually said me there was no booking with my name instead i booked with hotels.com. they started telling me their hotel prices... which led to confusion..
RAJ KUMAR
2/10 (非常に不満)
宿泊されたお客様
2015 年 11 月 21 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Poorly
الفندق رديء والسعر مبالغ به
宿泊されたお客様
4/10 (不満)
宿泊されたお客様
2014 年 10 月 14 日
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
In a very dirty locality.
I have booked the hotel for 5 nights for 3 pax but only 2 checked in. Due to some unfortunate circumstances we left the hotel after 1 night. The hotel refused to return the money paid for remaining 4 days. A very bad experience.