4/10 (不満)
Vivian B.
2024 年 4 月 22 日
気になった点 : 清潔度
Bed Bugs in upstairs bed
Nice house, great location for going into Charleston. The house was clean. However there were many bugs crawling on the bed in the upstairs bedroom, we sent in videos. The bugs were in the sheets and on the comforter . It took three hours of trying before someone got back to us. They insisted these were water bugs and harmless , we believe these were bedbugs, either way we would not sleep in a bed with bugs . We closed the door and two adults slept in the bunkbed room which is very tight and not meant for adults, bumping their heads many times and squeezing between the bunk bed to get to the bathroom. They did offer us a full refund if we wanted to leave but we had had a12 hr drive with a baby and had no choice but to stay . We tried looking for something so we could leave in the morning but everything was booked. With only 4 days in Charleston we decided to make the best of it, going in the room only to check after they came in the house while we weren’t there and sprayed and vacuumed and texted they saw no bugs , of course we went in when we got back and sent a new video with bugs on the bed. They gave us a $50 credit! This should not happen to anyone else, how was that bed washed and made and no one saw the bed full of crawling bugs! Nice house and location but BEWARE!
Vivian B.
2024 年 4 月に 5 泊滞在