6/10 (普通)
juanita
小さなお子様連れの家族旅行
2024 年 5 月 28 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 設備とサービス
My stay was good there. I arrived at the rental which I booked a 4 Bedroom executive with a game room with pool. Which is more money than the regular rental. I sent a message on the night of arrival. I got no respone. I again sent another message the next day as well and also called the property manager no answer. So I contacted Expedia they tried calling no answer. Expedia sent an email. I ask them to see if I can get a credit of some type since the rental was not as listed. They replied back to Expedia that there is a game room in the club house which that is not listed in the amenities. And that I could not get a credit for the unit not having what they listed in the posting and pictures for the rental. I got an email from them thanking me for my stay and again I sent them another message that they still have not replied to. I must say this was not the way to handle the situation but this rental company doesn't response to your concerns.
juanita
2024 年 5 月に 3 泊滞在