Find hotels in Cerro alto, Puerto Plata

"The beach was absolutely amazing. The food was great. The staff was spectacular, and their customer service was impeccable. The room was kept clean every day. "

"You get what you paid for. We walked out of the one a la carte restaurant (Melt) as it was so bad - took one bite of the appetizer and left. The buffet didn’t change the entire week we were there. Food was not great, barely ate the whole trip & came home extremely hungry / was sick a lot from being hungry. The Mexican & Italian restaurant weren’t too bad (at least edible). The AC worked half the time, so everything in the room was damp & warm from humidity. There was only one bar on the property, so we were waiting in line for a drink on average from 5-10 minutes, sometimes more. The wifi worked half the time as well, kept cutting in and out, would work for 5 minutes then wouldn’t. Would connect to one of our devices, and not the other (not the end of the world, but as someone that works online/remote - this was frustrating) The staff were nice enough…. Honestly, I wouldn’t go back to this resort - probably worst all inclusive I’ve been too. "

"This was a really good place to stay in. Customer service 10/10. The place was clean and enjoyable. The food at the restaurant was amazing "

"Great hotel with great staff.The place is clean and modern.The restaurant is good with breakfast included. I stayed many times before and will again."

"Everything was good but the food varieties and it was the same time every day,so it got plain at some point ,don't expect to much from the buffet's but the restaurant's were nice and had lots of options "

"Nice clean room, great staff, food was really good"

"Mold in rooms, dismissive staff. I’ve traveled many places I know resort food and this is bottom of the barrel only two restaurants open and it’s impossible to get a reservation with all these people. DO NOT COME HERE . There is mold in the lampshades and all up the wall of the shower and when approached about it the “ guest services” woman Angelica laughed in the our faces and told us that the room having mold was impossible despite photo evidence."

"Buffett was amazing, staff was very friendly and would highly recommend staying there "

"Staff is beyond helpful and nice "