Dear SUGARMAN, We are always pleased to receive feedback such as yours that fully trust us to accommodate your need in Yogyakarta. Thank you for your highlights on our cleanliness and the genuine service from our staff. We look forward to welcoming you back for your next visit for more exceptional experience. Atur Kinurmatan Kulo (Javanese Greetings), Christina Maya Assistant Guest Experience Manager

Dear Guest, A big thank you for your valuable feedback and compliments, they are very motivating for the entire team. We are happy to see that you enjoyed your stay and appreciate all our services and the facilities. It is our aim to always give distinctive experience to our guest. We hope to welcome you back in the near future. Atur Kinurmatan Kulo (Javanese Greetings), Christina Maya Assistant Guest Experience Manager

Dear Mr. Thomas, Thank you for you valuable review. We do hope to see you again. Atur Kinurmatan Kulo (Javanese Greetings), Christina Maya Assistant Guest Experience Manager

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Atur kinurmatan kulo (Javanese greetings) Stephane Fagez General Manager

Dear Guest, We really appreciate the time you have taken to share your experience stay with us. We are excited to read that you enjoyed the beautiful building, the convenient location and the service we provided. More, we do appreciate your kind feedback to us. Your message has been shared to the related department to give the better performance in the future. We definitely look forward to welcome you back soon. Best Regards, Francisca Imas Soraya Front Office Manager

Dear Guest, Thank you for your kind feedback. We are thrilled to read that you enjoy your stay and appreciate the service from from the staff. Thank you very much and we surely are looking forward to welcoming you back for your next visit. Best Regards, Francisca Imas Soraya Front Office Manager

Dear Guest, Terima kasih atas ulasan yang Anda berikan untuk The Phoenix Hotel. Sungguh menyenangkan mengetahui bahwa Anda mendapatkan pengalaman menginap yang menyenangkan. Kami tunggu kedatangan Anda selanjutnya. Best Regards, Francisca Imas Soraya Front Office Manager

Dear Panda, We really appreciate your feedback and we do have different room type located in the front building as well, which are the Superior Heritage room and Phoenic Executive room. It would be great if you let us know in the future thus we can provide the best room as per your preference. Looking forward to welcome you back. Regards, Francisca Imas Soraya Guest Experience Manager

Dear Guest, We do really appreciate your feedback of your recent stay with us. Nothing makes us happier than knowing you had a nice holiday experience with us in Yogyakarta. We surely look forward to welcome you back in the near future for more memorable experiences. Best Regards, Francisca Imas Soraya Guest Experience Manager

Dear Guest, Thank you for reviewing The Phoenix Hotel Yogyakarta. It is great to hear that you had a nice experience during your stay with us. It really means a lot to us to have been able to reach your satisfaction. We look forward to welcoming you back again. Best Regards, Francisca Imas Soraya Guest Experience Manager

Dear MIKAKO, What a pleasant feedback you gave to us! Thank you very much for your lovely words towards our staff, ambiance, our prime location and our breakfast. We are glad that to know that you are pleased with our team who fixed the room issue immediately as well for the late check out during your stay. . It was our great pleasure having you as our guest and we hope to have the pleasure of welcoming you again. Best Regards, Francisca Imas Soraya Guest Experience Manager

Dear MW, Thank you very much for sharing such a memorable experience. Nothing is better than knowing that everything we provided truly lived up to your expectations. It would be such a pleasure to personally welcome you back to The Phoenix Hotel Yogyakarta. Best Regards, Francisca Imas Soraya Guest Experience Manager

Dear Mr. Shu, Thank you very much for your kind feedback to us which means a lot to us. We are excited to read that you enjoyed the facilities, service, pool, hotel ambiance and live music performance that we provided at the restaurant. More, our hotel has a prime location. We surely look forward to welcome you back in the near future for more memorable experiences. Best Regards, Francisca Imas Soraya Guest Experience Manager

Dear Guest, Thank you very much for sharing your memorable experience. We are thrilled to learn that you loved this colonial building that is preserved so well that it looks like a museum and comes with great food at breakfast. We cannot wait to welcome you back for another wonderful experience. Best regards, Francisca Imas Soraya Guest Experience Manager

Dear Guest, Thank you very much for sharing your sweet words of appreciation toward our attentive staff, widespread buffets, comfy semi-outdoor restaurant, and comfy room with clean amenities. Thank you for highlighting the need to improve the shower quality which we will follow up to better meet the needs of our guests. We cannot wait to welcome you back soon. Best Regards, Francisca Imas Soraya Guest Experience Manager

Dear Guest, Thank you for your review! We very much appreciate your positive feedback highlighting the colonial style of the building. We very much look forward to welcoming you back soon. Best regards, Francisca Imas Soraya Guest Experience Manager

Dear Urusan, Thank you very much for sharing your memorable experience. We are glad that you loved your stay and our colonial style hotel even more so. We hope to have the pleasure of welcoming you back. Best Regards, Francisca Imas Soraya Guest Experience Manager

Dear Guest, Thank you very much for sharing your experience. It is nice to learn that you enjoyed your stay and found our luggage store and welcome drinks convenient to accompany your relaxing holiday in Yogyakarta. We hope to have the pleasure of welcoming you back. Best Regards, Francisca Imas Soraya Guest Experience Manager

Dear Osamu, Thank you very much for sharing your experience. Please accept our apologies for the inconvenience during check in. We are investigating this issue to prevent future occurrence. It is our hope to welcome you back for a much better experience. Best Regards, Francisca Imas Soraya Guest Experience Manager

Dear Jay, Thank you very much for your review! We very much appreciate the highlights on great service from the staff, dinner buffet with Indonesian live music, and central location. We look forward to welcoming you back in the near future. Best Regards, Francisca Imas Soraya Guest Experience Manager

Dear NOSE, Thank you for your review! We're glad that the solution of the problem you encountered during your stay met your expectations. We would love to host your future stay at our hotel. Best Regards, Francisca Imas Soraya Guest Experience Manager

Dear Masahiro, Thank you for sharing such a memorable experience with us! It is wonderful to learn that you enjoyed the service from the staff who are polite and helpful as well as central location. We cannot wait to welcome you back soon! Best Regards, Francisca Imas Soraya Guest Experience Manager

Dear masa, Thank you for writing a review following your stay at The Phoenix Hotel Yogyakarta. We're glad that the service provided by the staff members made you happy.and comfortable. We cannot wait to welcome you back for another memorable experience. Best regards, Francisca Imas Soraya Guest Experience Manager

Dear だい, We would like to take this chance to thank you for staying here and thank you for sharing your experience during your stay with us. It is a pleasure to learn that you really had a good time and enjoyed all facilities and service that we provided. Please let us know when you will be returning. Best Regards, Francisca Imas Soraya Guest Experience Manager

Dear Guest, Thank you so much for sharing your feedback. We are so glad you enjoy our service and facilities. We hope to welcome you back and wish you a wonderful day ahead. Best Regards, Francisca Imas Soraya Guest Experience Manager

Dear Murata, Thank you for your constructive feedback on the shower temperature. It has since been shared to the related department for improvements. Thank you for helping us do better! We look forward to your next visit. Best Regards, Francisca Imas Soraya Guest Experience Manager

Dear Guest, Thank you for your brief but wonderful review. We're very happy knowing that you enjoyed the sweets provided at check in and breakfast under the sun with gamelan music playing. Hope you have another memorable moments with us again in the near future. Best regards, Francisca Imas Soraya Guest Experience Manager

Dear Guest, Thank you for your review. We actually have both indoor and outdoor restaurant for guests' enjoyment. The indoor restaurant has AC and outdoor restaurant is available for those who enjoy a sunny relaxing atmosphere. Best regards, Francisca Imas Soraya Guest Experience Manager

Dear Guest, We are saddened not being able to deliver a top service during your stay here. We however cannot thank you enough for giving us a chance to improve our service by giving us detailed feedback regarding the bathroom, breakfast and service experience on your departure. Your review has been shared to the whole team and we are committed to fix what we have failed to serve. We do hope to welcome you back here for a better memorable experience. Best regards, Cisca Guest Experience Manager

Dear Valued Guest, We do apologize for the inconvenient during your stay and thank you for your feedback related to the bathroom and extra bed. Your constructive feedback is our consideration to improve our service level in the future. Please note that we do take your feedback very seriously and will take it as a chance to do improvement and show our best products and service to our guests. We hope you will give us another chance to welcoming you back at our hotel. Best Regards, Francisca Imas Soraya Guest Experience Manager