Dear Akira,Thank you for leaving a review of your stay with us. We do understand the short uphill drive takes a bit more effort, but we hope you agree that the hotel’s location on Nivel Hill, with vantage views of Cebu City from 200 meters above sea level are well worth it. Our staff are on hand to offer taxi assistance when needed.We appreciate your feedback and do let us know how we may assist you on your next visit.Yours sincerely,Roel ConstantinoGeneral Manager

Dear Guest, we hope you enjoyed your stay under this current circumstances and we will be looking forward to welcome you back again another time. Best regards, Brian Connelly General Manager

Dear Guest, Thank you for sharing your wonderful review here with us and rest assured we will share those kind words with Ernie on your behalf. We are delighted to see he was able to assist you and you had a great stay with us and enjoyed the room as well as our complimentary shuttle bus. We hope to see you again soon and wishing you safe travels. Best regards, Brian Connelly General Manager

Dear Guest, Thank you for your great review and rating. We are delighted to see you had a great stay with us and met Ernie. We are happy to have him in our team as he is a great assistance for our Japanese guests. We will be looking forward to welcome you back soon and have a safe trip. Best regards, Brian Connelly General Manager

Dear Guest, Thank you so much for your wonderful review and rating. It's a pleasure to see you enjoyed our award wining breakfast buffet along with the happy hour and our live band in the lobby. We hope to see you again soon. Best regards, Brian Connelly General Manager

Thank you for your generous review about the hotel. We are very happy that you enjoyed all elements of your stay. Our guests’ comfort and convenience are foremost in our minds. We are committed to providing you wonderful experiences each time you return. Thank you for choosing to stay with us and nothing would give us greater pleasure than to welcoming you back and continuing where we left off …. to pamper you anew. Best regards, Brian Connelly General Manager

Dear Guest, Thank you for your great review and 5 Star rating and we will be looking forward to provide you another marvelous stay. Best regards, Brian Connelly General Manager

Dear Guest, we are delighted to see you had a lovely stay with us and will be looking forward to welcome you back again soon. Best regards, Brian Connelly General Manager

Dear Guest, Thank you so much for your wonderful review and 5 Star rating. We are delighted to see you truly enjoyed your stay with us and thanks to Ernie who was able to assist you . It will be our pleasure to share your praise with him and we will be looking forward to welcome you back again. Best regards, Brian Connelly General Manager

Dear Guest, Thank you for your 5 Star review and we will be looking forward to provide you another marvelous stay soon. Best regards, Brian Connelly General Manager

Dear Haruo, Thank you for your great rating and we will be looking forward to welcome you back again soon to provide you another great stay. Best regards, Brian Connelly General Manager

Dear Guest, we are delighted to see you had a great time here with us and enjoyed our newly renovated rooms. Thank you so much for your kind comments and your great rating and we hope we will be able to welcome you back again soon. Best regards, Brian Connelly General Manager

Dear Guest, thank you for your kind review and feedback. Very well noted on your comment and we will work on to further upgrade the rooms. Safe travels and we hope to see you again soon. Best regards, Brian Connelly General Manager

Dear Guest, it's a pleasure to see you had a great time with us and have been well looked after from our team members. We hope you have a chance to return soon again. Best regards, Brian Connelly General Manager

Dear Guest, Thank you for your kind rating and we will be looking forward welcoming you again. Best regards, Brian Connelly General Manager

Dear Hiroyoshi, Thank you for your great review and we hope we can welcome you back again soon to provide you with another amazing stay. Best regards, Brian Connelly General Manager

Dear Guest, Thank you for the 5-star review! We are looking forward to welcome you back soon to provide you another marvelous stay. Best regards, Brian Connelly General Manager

Dear Guest, Thank you for your kind review- we believe you are referring to our gym relocation. We hope you are enjoying the nice view and we can welcome you back again soon.

Dear Nishi, Thank you for sharing your experience here with us and we will aim to reach that 5 Star review next time you are with us. Best regards, Brian Connelly General Manager

Dear Guest, Thank you for your wonderful review and rating. We are delighted to see you really had a great time with us and enjoyed our amazing breakfast selection. We hope to welcome you back again soon for more. Best regards, Brian Connelly General Manager

Dear Guest, Thank you for the 5-star review and great feedback .We are looking forward to welcome you back to the Marco Polo Plaza to provide you another marvelous stay. Warm regards, Brian Connelly General Manager

Dear Guest, Thank you for your kind review and we will aim to get that five star review from you next time! Best regard, Brian Connelly General Manager

Dear Kitago, Thank you for your kind review! We are looking forward to welcome you back to the Marco Polo Plaza to provide you another marvelous stay. Best regards, Brian Connelly General Manager

Dear Guest, Thank you for the 5-star review! We are looking forward to welcome you back to the Marco Polo Plaza to provide you another marvelous stay. Best regards, Brian Connelly General Manager

Dear Guest, Thank you so much for your great review and rating. We are delighted to see you met Ernie and rest assured we will share your praise with him on your behalf. We will be looking forward to welcome you soon again. Best regards, Brian Connelly General Manager

Dear Tsuru, Thank you for your detailed review and rating. We are offering our guests the flexibility to book their room with or without breakfast, according to their needs. However even if you have booked without you can always join the buffet breakfast and sign the charged to your room. We are happy that you met Ernie our Japanese speaking associates, and he could have explained you that we do have showers/ lockers available for our guests departing late to freshen up even they are not having their room anymore. We hope we will be able to welcome you back again soon and by then we will have Ernie explaining you more services of our beautiful hotel. Best regards, Brian Connelly General Manager

Dear Guest, ご利用ありがとうございます。ご意見ありがとうございました。 We do hope that on your next trip to Cebu, you will choose to stay with us again. Cheers to your travels and endeavors! Sincerely, Brian Connelly General Manager

Dear Guest, ご利用ありがとうございます。ご意見ありがとうございました。 The Marco Polo Plaza Hotel remains the premier hotel of Cebu. We remain committed to providing the highest level of service in all areas for our valued guests. We do hope you will return to the Marco Polo Plaza and allow us to provide you a marvelous stay. Brian Connelly General Manager

Dear Guest, ご利用ありがとうございます。ご意見ありがとうございました。 We do hope you will return to the Marco Polo Plaza and allow us to provide you a marvelous stay. Brian Connelly General Manager

Dear Guest, ご利用ありがとうございます。ご意見ありがとうございました。 Brian Connelly General Manager

Dear Guest, Thank you for your feedback and we will aim for the 5 Star review next time. Best regards, Brian Connelly General Manager

Dear Masanori, Thank you so much for your great feedback and kind comments. It's a pleasure to see you truly enjoyed your time with us and we hope we can welcome you back again soon. Best regards, Brian Connelly General Manager

Dear Guest, Thank you for the 5-star review! We do hope you will return to the Marco Polo Plaza and allow us to provide you a marvelous stay. Brian Connelly General Manager

Dear Guest, Thank you for the wonderful review! We are looking forward to welcome you back to the Marco Polo Plaza to provide you another marvelous stay. Warm regards, Brian Connelly General Manager

Dear Guest, Thank you for your review - sorry to see only 3 stars - perhaps you might be able to provide us with some more details about your rating and we will be looking forward to hear from you. Best regards, Brian Connelly General Manager

Dear Hrotoshi, Thank you for your wonderful review and we are so pleased to hear you enjoyed your stay with us. At Marco Polo we are committed to providing you wonderful experiences every time you stay or dine with us. It's a pleasure to see you had a great time at the Blu restaurant and at the lounge. Rest assured we will share your compliments with the team and we are looking forward to welcome you soon again here at Cebu's finest. Warm regards, Brian Connelly General Manager

Dear Masanori, Thank you for your detailed and kind review. It's a pleasure to see that you enjoyed staying with us and thank you for the compliments in regards to our breakfast. When it comes to our shuttles, due to the increased traffic we have changed the timings in order to give our guests a longer shopping experience. The later shuttle was moved forward as it did not give our guests enough time to enjoy the mall. We hope to welcome you back again soon and can always assist you with a transportation if you wish to go at a different time. Best regards, Brian Connelly General Manager

Dear Guest, Thank you for your kind words and we are happy to inform you that we are currently renovating three floors to ensure we stay the premium hotel in Cebu. We will be looking forward to welcome you back, by then hopefully to a new renovated room. Best regards, Brian Connelly General Manager

Dear Guest, Thank you for your great review and compliments in regards to our Lounge. We hope to welcome you back again soon for another stay with us. Best regards, Brian Connelly General Manager

Dear Tan, Thank you for your long, detailed review and your 5 Star rating. We are very happy to see you truly had a good time here with us and please ask on your next visit for Ernie. He is our Japanese speaking Guest service agent in case you are facing difficulties communicating. Please insist the taxi driver to use his meter or ask him to stop and get out - and report plate number to us so we can blacklist him. Our team can assist you to get a taxi as well Grab is available here in Cebu. Thank you for all your compliments in regards to our team, security and the restaurants and we will be looking forward to see you again soon. Best regards, Brian Connelly General Manager

Dear Guest, We are very sorry to see you did not enjoy your stay with us and there was too much noise in your floor. Unfortunate we can not avoid other guests checking in /out as this is the nature of a hotel. As for the unfortunate guest who could not close his shirt as the wife packed the one of his child - I believe our Resident Manager who was out of the property at this point was trying to assist you and contacted as well the duty manager. He then approached the guest and informed them that we do have a dress code at the hotel and we are sorry that it took some time, however rest assured the guest himself was very embarrassed and there have been no further issue afterwards. As for the taxi, except for rush hours we always have some just outside the lobby and our team can always assist you to arrange one up front. Also Grab is easily available and can be booked in the comfort of the room instead of waiting in the lobby. Please do not hesitate to ask our team for assistance. According to your next booking we will see each other soon again and we hope you will enjoy again our beautiful breakfast buffet with us . Best regards, Brian Connelly General Manager

Dear Hirohito, Thank you for your great review and ratings and we will be looking forward to welcome you back again soon. Best regards, Brian Connelly General Manager