6 か所のレストラン、朝食、ランチ、ディナーに営業 (多国籍料理)
利用可能日を確認

ザ セント レジス ゴア リゾートの口コミ

5 out of 5
ザ セント レジス ゴア リゾート
Mobor Cavelossim, Cavelossim, Goa

口コミ

9.6

最高に素晴らしい

評価 10 - 525 件の口コミ中 424 件が非常に良い" "
評価 8 - 525 件の口コミ中 78 件が良い" "
評価 6 - 525 件の口コミ中 10 件が普通" "
評価 4 - 525 件の口コミ中 3 件が不満" "
評価 2 - 525 件の口コミ中 10 件が非常に不満" "

9.8/10

清潔度

9.6/10

スタッフとサービス

9.2/10

設備とサービス

9.6/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very much cared by staff for everything.
2019 年 5 月に 1 泊滞在
Shridhar Nairからの返信 (投稿日 : 2019 年 5 月 7 日)
Dear Guest, Thank you for reviewing The Leela Goa and we are delighted to know that you had a comfortable and enjoyable stay with us. We look forward to welcoming you back. With best regards, Shridhar Nair General Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 10 月に 2 泊滞在
Shridhar Nairからの返信 (投稿日 : 2018 年 10 月 25 日)
Dear Guest, Thank you for reviewing The Leela Goa and we are delighted to know that all our services and facilities were to your satisfaction. We now look forward to welcoming you back to The Leela Goa. With best regards, Shridhar Nair General Manager

8/10 (良い)

Kaori、インド

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
静かで自然豊か、海に面していてサンセットが綺麗
立地条件、静かさ、設備などは素晴らしいものでした。 ただ、残念でしたのは帰りの空港までの車手配の件で、チェックインの際に既にコンシェルジュに伝えていたにもかかわらず、当日記録が残っておらず（担当者当日休暇)、車の手配が希望時間に不可能と柔軟な対応をしていただけませんでした。 24時間いつでも送迎可能と案内されていたにもかかわらず、空港に3時間も早く到着することになり私たちにとってはホテルのミスにもか変わらず時間のロスで最後にとても不愉快な気持ちになりました。 このクラスのホテルに何度も宿泊をしましたが、コンシェルジュがこのようなミスをされるのは初めてです。
2018 年 2 月に 2 泊滞在
Shridhar Nairからの返信 (投稿日 : 2018 年 3 月 10 日)
Dear Kaori, Thank you for taking the time to share your feedback and for having stayed at The Leela Goa. I am certainly disappointed to read that certain aspects of your stay here did not meet your expectations. Your feedback has been a very good learning for us and we will reemphasize the need to be attentive and consistent. Thank you once again and we do hope that you will give us another opportunity to provide you with a more positive impression. Thank you once again. Best regards, Shridhar Nair General Manager

8/10 (良い)

Masada、デリー在住

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
値段相応のリゾート、ゆっくりホテルで過ごすにはグッド
家族3人(3歳児含む)で2泊しました。ゴアの空港からは無料のシャトルバスで1時間程度かかります。ロケーション的にはかなり田舎にありますが、その分広大な敷地の中に宿泊棟が点在しているようなバリのリゾート風といった感じです。部屋はまずまず綺麗で、窓からは部屋のすぐそばまで迫っている池が見渡せ、蓮の花が咲いていたり、鳥が羽を休めているなど癒される環境です。今回は一回もホテルの外に出ませんでしたが、プールが大人用、子供用と２つあり、またプライベートビーチまで徒歩5分ほどと、ホテル内でも十分楽しめる環境です。妻はアーユルベーダのマッサージも受け、かなり満足できたようです。レストランはメインのレストラン(ビュッフェスタイル)が一つとリバーサイドのイタリアンレストランがありますが、味はそこそこ、値段は立派といった感じです。全体的にはサービスもよく値段相応という感じがしますが、レストランや施設内のアミューズメントはもう少し充実していても良いかなと思います。

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ハスの花が咲き溢れる夢の世界！インドとは思えない地上の楽園！
インドとは思えない別世界！ ハスの花が咲き溢れ、夢の世界に大満足！

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

8/10 (良い)

rtaro75、ニューデリー、インド

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
普通に、良いホテルです
良いホテルですが、超高級というわけではありません。 ３食つきプランは、朝昼夜ともすべてインド料理のビュッフェです。 また、ホテルへの無料送迎もありましたが、大きなバスでの移動で、人数がある程度そろうまで出発しませんので、念のため。

8/10 (良い)

Renji

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

bipin

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
fantastic hospitality - extremely friendly and helpful staff everywhere whether it was front office, in Miri or housekeeping. Large property over 50 acres with a beautiful lagoon, clean uncrowded beach and lots of activities for kids and adults. used the laundry service also which was exceptional.
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Priya

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
What can I say about St Regis Goa?! We stayed here to celebrate my Husband’s birthday in style and we were not disappointed. Everything was to perfection, from the minute we entered the gates of the hotel to the taxi that dropped us off to the airport, we loved each and every minute of our time. We were respected, doted upon, well looked after in all aspects of our stay and the service was always with a bright beaming smile. Our Butler was exceptional and so was the entire spa and service team. Nothing seem to be too much for them and there were elements of surprises planned for us which were not asked for but very much appreciated. We truly had the time of our lives at our first St Regis property, and we couldn’t be happier to one day return and see some friendly faces. We truly appreciate and admire the time and effort that went into looking after us and ensuring that we had the best time!
2024 年 5 月に 2 泊滞在

8/10 (良い)

GURJIT

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pros: The Manor restaurant with special shout out to Naresh, Joytiprakash, Gautam and Sumit. They made our stay special. All the staff are very courteous and friendly. Negs: Even after we had asked prior to booking, to ensure no disruption to our stay, there was work and filming for their website which meant loss of 2 days of the Manor pool and private beach. Miri restaurant remodel has meant loss of all character and style. Food was poor and feel is now of a local coffee shop. Real shame as was full of character and style when it was under the Leela banner. Butler was a waste, saw at start and then by chance on the last day.
2024 年 4 月に 7 泊滞在

10/10 (非常に良い)

Krithi、Silver Spring

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Exceptional staff and outstanding service
2024 年 4 月に 4 泊滞在

8/10 (良い)

Mahesh

2024 年 4 月に 2 泊滞在

8/10 (良い)

Gurdeep

2024 年 1 月に 4 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing food and views
2024 年 1 月に 2 泊滞在
Satish Kumar, General Managerからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Guest,Thank-you for taking the time to leave us this lovely review. We are delighted to know that you had a memorable time.We hope to welcome you back soon again.Warm Regards,Satish KumarGeneral Manager

10/10 (非常に良い)

Ian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was simply amazing. Wonderful staff, place and a New Year’s Eve party with is outstanding
2023 年 12 月に 3 泊滞在
Satish Kumar, General Managerからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Ian,Thank-you for taking the time to leave us this lovely review. We are delighted to know that you had a memorable time.We hope to welcome you back soon again.Warm Regards,Satish KumarGeneral Manager

10/10 (非常に良い)

Anshika

2023 年 12 月に 3 泊滞在
Satish Kumar, General Managerからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Anshika,Thank you for choosing to stay with us at The St. Regis Goa Resort. We hope to welcome you back soon for another memorable experience.Warm Regards,Satish KumarGeneral Manager

2/10 (非常に不満)

Avinash

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
This property ruined our honeymoon. My wife and I both got food poisoning from the hotel food, which killed an entire 48 hours. Tennis courts are in disrepair, no available pros, no new balls or rackets, no tennis ball machine. Half the resort is undergoing maintenance. It is impossible to leave the hotel in a safe manner, unless you pay for the BMW service (which we were willing to do- was unavailable most of the time). The third party car service that the hotel offers as an alternative is unprofessional, unsafe, and unsanitary. Because of renovations, the entire salon was moved to a single room, with an unprofessional an un-attentive staff member running it. It was abundantly clear that the massage therapists at the spa are not trained in any way - experienced the single worst massage of my life here. There were two staff members that made the experience worse due to their flagrant unprofessionalism: 1) Kanika - a “junior manager” of the property. Three days before we left we brought up the safety concerns with the transportation. She apologized and told us she would have a resolution for us the following day. Not only was there no resolution, she didn’t even reach out with an update. 2) Arushi - the property manager who thought a $250 discount (on a $5K USD trip) would make up for the disappointments. She tried nickel- and diming us on our way out, and had the gall to ask us to return to the property. Expedia allows 1500 char, but there were many more problems.
2023 年 12 月に 4 泊滞在
Satish Kumar, General Managerからの返信 (投稿日 : 2023 年 12 月 27 日)
Dear Avinash,Thank-you for taking the time to leave us this review. It seems that your entire stay experience was not as per the expectations and we apologize for that. Yes, the resort was under months-long renovation, with a view to enhance guest experience in the long term. It hasn’t been easy for the teams too, as they have continued to brave the odds while they take care of guests. We are happy to let you know that the renovations are now complete and we have a gorgeous new pool, guestrooms, refurbished event spaces and 2 new restaurants. We were sorry to learn about the experience with transport, and as you rightly mentioned, this is part of our third-party services, We have noted your points regarding the Spa experience, though, and have addressed this directly with the teams. We would like to welcome you back for a much more elevated experience the next time. With our new spaces and engaged teams, we hope we will be able to offer an authentic St. Regis experience. Warm Regards,Satish KumarGeneral Manager

10/10 (非常に良い)

Tejal、Oakland

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful stay, beautiful property. The staff were always very helpful and attentive. I wish there were more dining options, but the property is under renovation, so I’m sure there will be improvements soon.
2023 年 11 月に 3 泊滞在
Satish Kumar General Managerからの返信 (投稿日 : 2023 年 12 月 22 日)
Dear Tejal,Thank-you for taking the time to leave us this review. We are delighted to share with you that our renovations are now concluding and we are unveiling two brand new outlets for you to try on your next visit. Miri is our All Day Dining and Oliveto, opening in mid-January will serve the most delicious Italian cuisine. Look forward to welcoming you back. Warm Regards,Satish KumarGeneral Manager

8/10 (良い)

Kiran

Still being renovated staff very good and friendly but limited dining till renovation completed had to eat outside most times breakfast excellent.
2023 年 10 月に 5 泊滞在
Satish Kumar, General Managerからの返信 (投稿日 : 2023 年 12 月 8 日)
Dear Kiran,Thank-you for the note about our teams….they have enjoyed taking care of you. We are happy to note you enjoyed our breakfast spread. We do hope to welcome you back for a much more enhanced stay experience in the near future. Our new All day dining restaurant Miri is ready to open soon with buffet lunch and dinner, along with outstanding Sunday Brunches. Warm Regards,Satish KumarGeneral Manager

10/10 (非常に良い)

Shamli

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The overall service was exceptional. The resort felt like a getaway with curated services for our needs. The seaside grill and spa services were fabulous. We had lunch 3 times at the same restaurant and two days of spa services. The breakfast set-up was wonderful. This resort felt like a vacation.
2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

Swatee

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Peaceful, natural, amazing staff and facility. The butler service is great!
2023 年 9 月に 3 泊滞在
Satish Kumar からの返信 (投稿日 : 2023 年 9 月 30 日)
Dear Swatee,Thank you for taking the time to leave us this lovely review. We are so glad that you enjoyed your time with us and our hosts were able to enhance your holiday experience with their warm service. Our butler service is one that we, as a St. Regis brand take pride in. It is intuitive and attentive and is always appreciated by guests. We can’t wait to welcome you back and hope you are Goa bound soon againWarm Regards,Satish KumarGeneral Manager

10/10 (非常に良い)

RAJESH

2023 年 8 月に 1 泊滞在
Satish Kumarからの返信 (投稿日 : 2023 年 9 月 1 日)
Dear Rajesh, We greatly appreciate your positive rating and are delighted to know that you had an enjoyable stay with us. We now look forward to welcoming you back. With kind regards,Satish Kumar

10/10 (非常に良い)

sambhu

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was perfect
2023 年 8 月に 3 泊滞在
Satish Kumarからの返信 (投稿日 : 2023 年 8 月 22 日)
Dear Guest,Thank you for taking the time to review our resort and we are glad to hear you had a wonderful stay experience. We look forward to the opportunity of welcoming you back to The St. Regis Goa Resort.Best regards,Satish KumarGeneral Manager

10/10 (非常に良い)

Breena

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff, service, food, and property are all amazing. What a great experience this place was. Yes, this is quite south in Goa, but you will not want to or need to ever leave the resort!
2023 年 7 月に 4 泊滞在
Satish Kumar General Managerからの返信 (投稿日 : 2023 年 7 月 19 日)
Dear Breena,Thank you for this glowing review.We are so glad that you enjoyed your time with us and decided to have a family vacation here in pristine South Goa.We can’t wait to welcome you back and hope you will visit us soon again. Warm Regards,Satish KumarGeneral Manager

10/10 (非常に良い)

Edward

2023 年 4 月に 3 泊滞在
Satish Kumar General Managerからの返信 (投稿日 : 2023 年 4 月 17 日)
Dear Sandipan,Thank you for taking the time to review our resort and giving us a perfect 10/10 rating. We look forward to the opportunity of welcoming you back to The St. Regis Goa Resort.Warm Regards,Satish KumarGeneral Manager

10/10 (非常に良い)

Roger

良かった点 : 清潔度、スタッフとサービス、設備とサービス
The property is in a great position. The rooms need modernising and updating. We had a lagoon suite that was tired. We understand that there is a programme to update.
2023 年 3 月に 8 泊滞在
Satish Kumar General Managerからの返信 (投稿日 : 2023 年 4 月 7 日)
Dear Roger,Thank you for leaving us this helpful review. Our resort is going through a phased renovation shortly with an aim to enhance the guest experience. We are grateful for the three decades of legacy and heritage that our hotel comes with, but we also understand that there is a need for a few retouches in order for it to reflect the essence of our brand. As an esteemed St. Regis guest, you have every right to expect it. Looking forward to welcoming you back soon again for a much more revitalized look and feel towards the end of this year. Warm Regards, Satish Kumar General Manager

10/10 (非常に良い)

Ishap

2023 年 3 月に 2 泊滞在
Satish Kumarからの返信 (投稿日 : 2023 年 4 月 3 日)
Dear Guest,Thank you for taking the time to review our resort. We look forward to the opportunity of welcoming you back to The St. Regis Goa Resort.Best regards,Satish KumarGeneral Manager

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 3 月に 2 泊滞在
Satish Kumarからの返信 (投稿日 : 2023 年 3 月 29 日)
Dear Guest, Thank you for your excellent review of The St. Regis Goa Resort and we are delighted to know that you had a comfortable and enjoyable stay with us. Thank you once again and we now look forward to welcoming you back.Kind regards, Satish Kumar General Manager

10/10 (非常に良い)

anubhav

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing property with so any activities for kids. Plus a super clean beach.
2023 年 3 月に 3 泊滞在
Satish Kumar General Managerからの返信 (投稿日 : 2023 年 3 月 9 日)
Dear Mr. Anubhav,Thank you for choosing to stay with us at The St. Regis Goa Resort.My team and I are delighted with the exquisite review that you have taken the time to write. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We are glad to hear that you and your family enjoyed the activities and experiences of our St. Regis Family Traditions which are tailored to younger guests and their families.We are proud of having guests such as yourself who are ambassadors of the resort and shower us with so much appreciation.We would be pleased to serve you again should you visit Goa again.Sincerely, Satish Kumar General Manager

10/10 (非常に良い)

Philip M

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Absolutely Incredible Experience
We had such an incredible experience! We couldn’t believe how nice and accommodating the staff was. They went so above and beyond with everything!
2023 年 2 月に 4 泊滞在
Satish Kumar General Managerからの返信 (投稿日 : 2023 年 2 月 27 日)
Dear Mr. Philip M, Thank you for choosing to stay with us at The St. Regis Goa Resort.My team and I are delighted with the exquisite review that you have taken the time to write. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Our hosts are definitely our biggest assets, and I am delighted to see your appreciation for them. It is always a source of encouragement for the team when a guest recognizes them and their efforts. I am glad that you got to experience so many aspects of the resorts and got to experience our signature rituals firsthand.We are proud of having guests such as yourself who are ambassadors of the resort and shower us with so much appreciation.It would be our pleasure to serve you again should you visit Goa again.Sincerely, Satish KumarGeneral Manager

8/10 (良い)

Vignesh

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful beach resort in South Goa with a golf course, immaculately maintained gardens and access to one of the cleanest and most serene beach in Goa. Courteous and attentive staff who take every effort to make guests feel special was impressive. Italian and Pan Asian food in their signature restaurants was exceptional. The North-Indian fare has much to improve considering they are based out of India! Beware of loud and brash weddings in the resort that take away the calmness of a stroll by the beach or the untouched serenity of a sunset which are the soul of a South Goan Beach. To best enjoy this gem of a St. Regis resort in India, it is best to check first with the front desk about scheduled weddings and avoid those days.
2023 年 2 月に 3 泊滞在
The St. Regis Goa Resortからの返信 (投稿日 : 2023 年 2 月 20 日)
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience during your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.We apologize for the inconvenience caused to you during your stay and we have shared the feedback with our leadership team.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 (非常に良い)

Angad

2023 年 2 月に 2 泊滞在
Satish Kumar, General Managerからの返信 (投稿日 : 2023 年 2 月 23 日)
Dear Guest,Thank you for taking the time to review our resort.We look forward to the opportunity of welcoming you back to The St. Regis Goa Resort.Best regards,Satish KumarGeneral Manager

10/10 (非常に良い)

Ajay

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 1 月に 4 泊滞在
Satish Kumar General Managerからの返信 (投稿日 : 2023 年 3 月 6 日)
Dear Mr. Ajay, Thank you for taking the time to review our resort. We look forward to the opportunity of welcoming you back to The St. Regis Goa Resort.Sincerely, Satish Kumar General Manager

10/10 (非常に良い)

Robert

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Taking into account the accommodation, the service, the location and the setting, this is the best hotel I have stayed in. The grounds are immaculate and beautifully planted. The beach is gorgeous and the pool is lovely. Eating and drinking at the resort is expensive but there are many restaurants nearby that are more reasonable.
2023 年 1 月に 7 泊滞在
The St. Regis Goa Resortからの返信 (投稿日 : 2023 年 2 月 20 日)
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience during your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 (非常に良い)

Binu

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Absolutely stunning experience. A must visit
2022 年 12 月に 4 泊滞在
Satish Kumarからの返信 (投稿日 : 2022 年 12 月 30 日)
Dear Mr. Binu, Thank you for your excellent review of The St. Regis Goa Resort and we are delighted to know that you had a comfortable and enjoyable stay with us. Thank you once again and we now look forward to welcoming you back.Kind regards, Satish Kumar General Manager

2/10 (非常に不満)

Mohammed

2022 年 7 月に 3 泊滞在

10/10 (非常に良い)

swati

2022 年 5 月に 2 泊滞在
Satish Kumar, General Managerからの返信 (投稿日 : 2022 年 8 月 18 日)
Dear Swati, Thank you for the top score review! It brings us so much joy to know that you had an enjoyable stay and that our services and facilities met your expectations. Thank you once again and we cannot wait to welcome you back. Kind regards, Satish Kumar General Manager

10/10 (非常に良い)

Dev

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property, friendly staff
2022 年 4 月に 6 泊滞在
Satish Kumar, General Managerからの返信 (投稿日 : 2022 年 4 月 19 日)
Dear Dev, Thank you so much for your perfect score review! It is an absolute pleasure to see what a great experience you had with us and we cannot wait to welcome you back. Kind regards, Satish Kumar General Manager

10/10 (非常に良い)

Radha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Family holiday in Goa
It was a wonderful stay at the Leela! Comfortable and relaxing!
2022 年 4 月に 3 泊滞在
Satish Kumar, General Managerからの返信 (投稿日 : 2022 年 4 月 11 日)
Dear Radha, Thank you so much for your perfect score review! It is an absolute pleasure to see what a great experience you had with us and we cannot wait to welcome you back. Kind regards, Satish Kumar General Manager

10/10 (非常に良い)

Riyaz

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent Stay, Never experienced such house keeping. Dining area staff attitude and hospitality was really outstanding, I dont remeber the names exept of Bikram and Shagun, but everyone in the dining area were very nice and welcoming, they did not have any word except of "YES" and "SURELY" Vincent at the valley parking was also very nice and co operative. All the staff was very nice, humble and co operative and ready to assist round the clock
2022 年 3 月に 4 泊滞在
Satish Kumar, General Managerからの返信 (投稿日 : 2022 年 3 月 22 日)
Dear Riyaz, Thank you for taking the time to review The Leela Goa and for your lavish praises. We are delighted to read that your experience at our resort was an extraordinary one and that our services and facilities exceeded your expectations. We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best. Thank you and we look forward to welcoming you back for many more wonderful stays. Kind regards, Satish Kumar General Manager

8/10 (良い)

ANUSHREE

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 2 月に 4 泊滞在
Satish Kumar, General Managerからの返信 (投稿日 : 2022 年 2 月 26 日)
Dear Anushree, Thank you for your positive rating of The Leela Goa and we are happy to know that you had a comfortable stay with us. We now look forward to welcoming you back. Kind regards, Satish Kumar General Manager

10/10 (非常に良い)

Vinit

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The best in South Goa
It was a amazing stay and best for those who dont wish to hop places and just relax. Every aspect of the hotel is top class and value for money.
2022 年 2 月に 1 泊滞在
Satish Kumar, General Managerからの返信 (投稿日 : 2022 年 2 月 26 日)
Dear Vinit, Thank you for the brilliant endorsement of your stay with us and I am elated to receive your glowing review of our hotel’s facilities and service. We now look forward to welcoming you back for another perfect stay. Kind regards, Satish Kumar General Manager

10/10 (非常に良い)

Ruturaj

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 2 月に 1 泊滞在
Satish Kumar, General Managerからの返信 (投稿日 : 2022 年 2 月 7 日)
Dear Mr. Ruturaj, Thank you for your positive review of The Leela Goa and we are delighted to know that you had a comfortable and enjoyable stay with us. We now look forward to welcoming you back. With kind regards, Satish Kumar General Manager

10/10 (非常に良い)

Devesh

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2021 年 12 月に 5 泊滞在

2/10 (非常に不満)

sambhu

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very poor service and staff.. worse experience.. would not recommend to anyone… you order them food, keep on waiting in your room and leave the hotel without having food as hotel does not care to serve you and leave the hotel like this. You should go there if you wish to make your vacation worse. And don’t plan to enjoy your special day here as the services and staff will make your day worse. They will not give you free upgrade even after being an Expedia gold member instead they will ask you extra cost for upgrade… they just need money don’t care about your feelings and emotions with which you have come to spend your days in their property and paid huge dollars for this trip. Guys rather opt for Oberoi property as they are really accommodating for upgrades just on request and they will do everything to make your special day memorable…
2021 年 12 月に 3 泊滞在
Satish Kumar, General Managerからの返信 (投稿日 : 2021 年 12 月 27 日)
Dear Mr. Sambhu, Thank you for taking the time to share your feedback and for having stayed at The Leela Goa. I am certainly disappointed to read that your experience at our resort did not meet your expectations. Your comments have already been taken up with my team for necessary corrective measures and will also be addressed in our staff training sessions. With regard to the upgrade, please allow us to explain that the eligible room category for upgrade as per Expedia entitlement was not available. The Club is not part of the upgrade program and hence we offered you this category at a nominal surcharge. Thank you once again for your understanding and we do hope that you will give us another opportunity to provide you with a more positive impression. Yours sincerely, Satish Kumar General Manager

2/10 (非常に不満)

sambhu

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Very poor service.. leela has become more like a marriage place and not a fit if you plan to relax on your vacation and have some peaceful moments with your loved ones. Again above that, the staff will make your vacation worse with their poor services. No upgrade given even after being an Expedia gold member, straight away denial. They want you to pay for the upgrade even if I am eligible to get it at no cost. I have stayed at Oberoi properties many a times. They make your day special as soon as they get to know the occasion. Oberoi even gives you free upgrade just on request. In Leela Goa we had Super delayed deliveries, staff forgetting your requests, restaurant fully packed with marriage guests, orders coming in a hour or even later, worse housekeeping not at all a 5 star level. They don’t care if you have come to celebrate your special day here, they don’t care at all. Never expected such a pathetic service and experience from Leela property. Would never like to visit here again.
2021 年 12 月に 1 泊滞在
Satish Kumar, General Managerからの返信 (投稿日 : 2021 年 12 月 27 日)
Dear Mr. Sambhu, Thank you for taking the time to share your feedback and for having stayed at The Leela Goa. I am certainly disappointed to read that your experience at our resort did not meet your expectations. Your comments have already been taken up with my team for necessary corrective measures and will also be addressed in our staff training sessions. With regard to the upgrade, please allow us to explain that the eligible room category for upgrade as per Expedia entitlement was not available. The Club is not part of the upgrade program and hence we offered you this category at a nominal surcharge. Thank you once again for your understanding and we do hope that you will give us another opportunity to provide you with a more positive impression. Yours sincerely, Satish Kumar General Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 客室の快適度
2021 年 11 月に 5 泊滞在
Satish Kumar, General Managerからの返信 (投稿日 : 2021 年 12 月 9 日)
Dear Guest, We are happy to know that you overall had a comfortable stay with us. Thank you for taking the time to review our hotel and we look forward to the opportunity of welcoming you back to The Leela Goa. Kind regards,

8/10 (良い)

Saurabh

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Overall very nice stay
2021 年 11 月に 2 泊滞在
Satish Kumar, General Managerからの返信 (投稿日 : 2021 年 12 月 9 日)
Dear Mr. Saurabh, Thank you for your positive review of The Leela Goa and we are delighted to know that you had a comfortable and enjoyable stay with us. We now look forward to welcoming you back. Kind regards,