All guestrooms at Gooderson Monks Cowl Golf Resort offer comforts such as air conditioning and separate sitting areas, as well as amenities like free WiFi and safes.
We booked through Hotel.com and requested a chalet 2 bedroom for 4 adults. When we arrived at 15h30 we were taken to a room with 2 double beds(No one queried this at the time) Not sure as my mom booked chalet for us.
At 20h30 at night they came to tell us we in the wrong type of room and we have to pay more and change rooms.
Firstly, why not say something at check in so we could have sorted it out than. Not at this time of night.
We showed them the request of booking, the type of room and the amount we paid. They were not interested.
They made us feel as if we were trying to sneak people in.
Will never stay there again or recommend them. They need to understand customer service first.
Gillian
2023 年 11 月に 1 泊滞在
10/10 (非常に良い)
Nompumelelo
2023 年 11 月 20 日
Nompumelelo
2023 年 11 月に 1 泊滞在
8/10 (良い)
Roger
グループ旅行
2023 年 9 月 21 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ótima opção de alojamento k
Os chalés são amplos e confortáveis, com limpeza esmerada.
Roger
2023 年 9 月に 1 泊滞在
10/10 (非常に良い)
Anneli
2023 年 7 月 23 日
Anneli
2023 年 7 月に 4 泊滞在
8/10 (良い)
Wayne
家族旅行
2022 年 10 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The chalets look a little unimaginative aesthetically. Needs a proper rethink. The pub/bar area is too sterile and would really need some decore investment. The wood and lighting should be old school dark to give it country atmosphere.
Wayne
2022 年 10 月に 2 泊滞在
10/10 (非常に良い)
M
2022 年 5 月 21 日
M
2022 年 5 月に 1 泊滞在
8/10 (良い)
Damien
家族旅行
2022 年 3 月 21 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Restaurant for dinner was disappointing as they only had 3 mains to choose from
Damien
2022 年 3 月に 2 泊滞在
6/10 (普通)
TC
家族旅行
2021 年 12 月 28 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The location is great. The overall condition of the units are not great and our specific unit had significant odour issues.