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"We arrived as the concierge was taking a phone call from another customer complaining and requesting a refund...not the best start. Our stay coincided with a friends birthday party in the function suite, she was told there was a special rate for those that booked direct with the hotel. Three phonecalls later and staff had no idea about it, so we booked on hotels.com instead as the rates going direct were significantly higher. We stayed in room 18, which has seen better days, cracks in the tiles and bath panel. In comparison to the lochside, this hotel is severely lacking and the bed and pillows fairly uncomfortable. That said, the room was clean. The biggest issue i had that night was with a member of barstaff, I used the hotel bar rather than the function suite as there was only one member of staff serving and i wanted cocktails. I gave my order to the staff member and they didnt appear to be very pleased, but made them, I then asked for a pina colada and they looked furious, i asked to pay and come back for it, they huffed and handed me the card reader. I can only guess they'd just cleaned the machine, but I know that i did not deserve that level of attitude. Later i returned to the bar for more cocktails, that same member of staff, left and then returned, when we asked if they were serving they replied "no, i told you that before i left" just very unprofessional. I wouldnt recommend this hotel to anyone"

"WOW!! what lovely staff in a stunning location, amazing food. the breakfast is incredible. a genuinely fantastic experience we will definitely return. we stayed in room 75 which was cosy. with amazing views. simply stunning 😍 it had "

"Had a great stay. We were met by Karen when we first arrived, she (like all the staff) was very friendly and couldn't do enough to help. We had a lovely meal and the breakfast was also delicious. Room was perfectly clean and tidy. Would definitely stay again."

"It’s ok and clean"

"Hotel is very nice from the outside but tired and in need of a refurb, room 212 the bath water wasn’t hot and the bathroom floods when you have a shower. Staff are pleasant enough. "

"We thoroughly enjoyed our visit. The room was warm on our arrival, and had everything we required for our overnight stay. The room was clean and had plenty cupboard space. Breakfast the next morning was cooked freshly by Michelle, who was a great host. We will definitely be back on our next visit to the area."

"Simply stunning from start to finish. Great hotel, great facilities the staff exceptional"

"Although our room was newly redecorated and carpeted, the entire room was covered in paint dust. There was still masking tape covering the light rose AND one of the window curtains was hanging off. We had to use a hair clip to close it. While these arent big things they do impact your stay.The food was okay. Frozen chips and frozen peas. The co tine tal breakfast was a bit sparse too. The grounds are very well kept a d beautiful. The staff are all really pleasant and helpful."

"My stay was amszing had a rough couple of years due to cancer treatment "