Castanheira Vacation Rentals

"Beautiful property overall, but unfortunately the room needs some attention. The bathroom and the area under the kitchen sink had a strong mould smell, and there was visible black mould on the shower caulking and even around the bathroom towel hook. The shower also did not drain properly, which caused water to back up onto the bathroom floor. The host provided restaurant recommendations, which was appreciated, but unfortunately all of the places suggested were closed during our stay. Breakfast also left something to be desired, as it consisted of a few small yogurt cups along with bologna and cheese in a reusable container. With some updates to breakfast and in the rooms, this could easily be a 5 star stay. "

"Beautiful clean hotel with helpful staff and stunning views. Nothing much there but if you want quiet relaxation or a clean functional hotel whilst on a road trip through Portugal then this is the place. Restaurant fine for evening meal and good breakfast"

"No issue with parking and in a great location"

"Property is nice, but style is somewhat dated. I was getting a 2010 vibe. Just passing through Chaves, stayed for one night. Room was clean and we didn't have any issues. Only had interaction with front desk staff for check-in/out, and they were nice. Outside was a bit noisy at night, the property is right in front of a roundabout."

"It's a calm, casual place with class. Good restaurant. But its more a mix of old and modern than the photos makes you believe. Bedrooms and restaurant are in moderne additions, but it works well."

"The room was very clean and the staff were polite and helpful. A very interesting place to stay. The breakfast was very good."

"Perfect"

"My husband and I booked two rooms so we could each take calls and work in the evenings. When we arrived, the restaurant had no electricity, so only salad was available. We’d just cycled 90km, so that was disappointing but understandable. Unfortunately, things went downhill from there. Not long after checking in, the Wi-Fi stopped working (and stayed down for the rest of our stay), and the power outage that had affected only the restaurant spread to the entire hotel. Electricity was out for most of the night — about 90% of our stay — leaving us unable to work as planned. We had to use our phones as hotspots (costly since we don’t have a global data plan) and sit in the dark with limited laptop battery. We checked with reception several times but received no communication or updates. When we checked out, no one asked how our stay was, and there was no apology or acknowledgment of the situation. Hotels.com also reached out on our behalf, but the hotel declined to offer any compensation or even a note of apology. For a property that advertises itself as five stars, this was extremely disappointing. Power issues can happen, but how a hotel handles them makes all the difference — and the complete lack of communication or customer care here was unacceptable. Would not recommend."

"Unfortunately natural water fountains were closed. Working only on weekends this time of year "