The house is large, has a great location, plenty of beds and awesome amenities. It was clean and we had no issues whatsoever. This should be a straightforward 5-star rating, however, we (guests) have to stand up for rental managers' malpractices, since that's the only way things will be fixed - and that's what I'll do here. First, I was harassed by multiple phone calls that were declined (as I was in a meeting). When I finally picked up the phone and said it wasn't a good time, they said they couldn't text or call later - ridiculous customer service. Then, I was forced to sign an outrageous contract before checking in. It had requirements that couldn't be met, such as paying for the rental 60 days in advance (when I was making the reservation just 6 days ahead of the stay). It had unreasonable and unfair clauses, such as the guest bearing the risk of the hot tub and other amenities being unavailable. You can't rent a house with a headline "large house with hot tub" then force guests to sign a waiver that says "hey all of this might not be available and we won't do anything about it". There were several other examples, but in the end, I can't understand why Vrbo hasn't cracked down on these practices