Cannery Casino

Had a wonderful time- felt safe and had many choices without having to leave the property

Everything was beautiful and the extra morning credits for breakfast were fantastic. Great stay

Customer service wasn't what I expected. We arrrived at the front of the Encore with 2 huge suitcases and carry ons and asked where the front door was. Doorguy pointed at the door 15 feet away but didnt open the door for us. Get to the front desk at 2:40 and asked if we could check in early. They said no and then told us there was a room available facing the sphere for a 140 dollar/ day upcharge. We said no, and then said we'd just wait 20 minutes. Desk clerk tells us, " well, your room wont be ready at 3" and well text you when the room is ready... ok. Felt like a slimey attempt to hard sell us a sphere facing room. Then we asked if a bell hop could hold our bags until our room was ready.... No bellhop and we had to schlep all our luggage back outsidethe hotel near the valet to hold? This was our first 15-20 min at the property. Not what we expected for 700 a night. Poor customer service continued through out the weekend. Will not stay at a Wynn property again.