スポーツ設備

ヒルトンカンクンマールカリブオールインクルーシブリゾートの口コミ

4.5 out of 5

口コミ

8.8

非常に良い

評価 10 - 1057 件の口コミ中 633 件が非常に良い" "
評価 8 - 1057 件の口コミ中 242 件が良い" "
評価 6 - 1057 件の口コミ中 99 件が普通" "
評価 4 - 1057 件の口コミ中 37 件が不満" "
評価 2 - 1057 件の口コミ中 46 件が非常に不満" "

9.2/10

清潔度

9.0/10

スタッフとサービス

9.0/10

設備とサービス

9.2/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

8/10 (良い)

Chad wayne

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property and room was spectacular. The hibachi and steakhouse were great. Some of the food and nightly entertainment was not as good as my past experience with RIU.
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Samantha

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff, always something to do and something going on, the restaurants were great. The buffet got a little repetitive after a few days, but that's typical with any buffet. The resort was very clean, you always saw someone cleaning something. Definitely would return!
2024 年 5 月に 4 泊滞在
Zayda Rishmawyからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Samantha, Thank you for making us part of your holidays! We truly appreciate you for choosing us and for providing us such amazing feedback. We appreciate your kind words about our hotel, our team members and culinary experience. We are already waiting for you!All the best, Zayda Rishmawy Guest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

10/10 (非常に良い)

Jose Alberto

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was great staying
2024 年 2 月に 5 泊滞在
Zayda Rishmawyからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Jose Alberto,Thank you for choosing Hilton mar Caribe to host your most recent holidays! We are excited to read that you had a great experience, as our main goal is to provide the best service for all our guests. It will be an honor to have your back with us. All the best, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

10/10 (非常に良い)

Atredies、Edmonton

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff here were absolutely amazing 24/7. This was our first mother daughter family vacation to Mexico and we were not disappointed in the least. Service was exceptional, food tantalizing, options on entertainment phenomenal. The views breathtaking. The rooms exquisite. I thoroughly loved every aspect of my vacation. My daughters and I will be back next year!
2024 年 4 月に 6 泊滞在
Zayda Rishmawyからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Atredies, Thank you for choosing Mar Caribe to host your most recent holidays. We are happy to read that you enjoyed our service, food and entertainment. You and your daughters are welcome to join us again soon! All the best,Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

10/10 (非常に良い)

Amod

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This all inclusive hotel was an excellent mid price range hotel. Rooms were excellent as was the open beach front hotel layout. Even though we had courtyard facing room, there was still some ocean view! We purposely chose kids inclusive hotel although we were just two of us, and liked the family friendly ambiance. Buffet restaurant served excellent food. Of four specialty restaurants, we ate in Italian and Mexican, and only good things to say. Mexican fine food was the best we have ever eaten!!
2024 年 5 月に 4 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Amod, Thank you for taking the time to review our resort. It is rewarding to see that our efforts are appreciated as we constantly work to exceed our guest's expectations. We appreciate your wonderful feedback about our culinary experience, your beautiful room and daily activities. We look forward to host you again and create new memories! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

8/10 (良い)

Kramer James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 5 泊滞在
Zayda Rishmawyからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Kramer James,It was a pleasure to be your hosts during your most recent holidays, thank you for making us part of it. We are pleased to know that you enjoyed our beautiful hotel. We look forward to host you again in this beautiful paradise.Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

10/10 (非常に良い)

Garrett

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
great customer experience
2024 年 3 月に 4 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Garret, Thank you for being part of Hilton Cancun Mar Caribe. We appreciate your kinds of comments. We hope to see you soon! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

8/10 (良い)

cynthia

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There’s not much food selection and entertainment at night is not much as well.
2024 年 4 月に 6 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Cynthia, Thank you for choosing Hilton Cancun Mar Caribe to host your most recent vacation. Our culinary team always strive to provide exceptional gastronomic experiences and we regret falling short of your expectations. Your comments will be taken into consideration for future improvements in our dining services.We have forwarded all your comments to the proper departments, and we will continue working to improve our service for the benefit of our guests.We hope we have the opportunity to welcome you back and change your mind about vacationing with us.Warm regards.Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 (非常に良い)

Kai、Weymouth

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
NOTE: check in and housekeeping gets a 2 star. Unless we called every afternoon around 5pm, the rooms never got cleaned. Check in, the woman was a hot mess. Complicating things when they didnt need to be complicated. Other than that, everything was top notch. Food, rooms, bathrooms, amenities, the entertainment team! Bruno, Betty, Carlos and Jesus were all so great!! And whisky!!
2024 年 5 月に 4 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Kai, Thank you for sharing your experience with us during your recent stay at Hilton Cancun Mar Caribe. We appreciate your feedback as it helps us to improve our services and enhance the overall guest experience. While we're delighted to hear that you found our hotel beautiful, enjoyed the breathtaking view from your room, culinary options and encountered friendly and helpful team members; we will congratulate Bruno, Betty, Carlos, Jesus and Whiskey on your behalf. We apologize for any inconvenience you experienced regarding the room cleaned and front desk service. We've shared your comments with our managers. We truly hope to host you soon, thank you for staying with us!Best regards,Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

6/10 (普通)

Rebecca

家族旅行
気になった点 : スタッフとサービス、設備とサービス
They gave me my room at 6:30 pm when checking was at 3:00! They also suck you into purchasing and spending more in order to get better stuff program called enclave! The elevator in the oceanfront building was not working so we had to keep going up and down the stairs from the 6th floor!!! The room that was assign to me had many issues!! One being the ac not working!!! I called and talked to the manager and she did not offer me any discounts or change of room with all the issues that was wrong with my check in!! Even tho I ask if I can get some type of compensation! All she offered was for my mini fridge to be stock and room clean which by the way was included in the upgraded purchase I was sucked on purchasing!!!
2024 年 4 月に 4 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Rebecca, Thank you for taking the time to post about your experience at Hilton Cancun Mar Caribe.We always strive to provide our guests and members with the highest satisfaction rates, and we regret not achieving this goal with you.We appreciate your feedback and we're sharing your comments with the appropriate channels so that our service improves.We hope that we have the opportunity to host you again in the future and change your mind about vacationing with us.Warm regards.Alejandra Morales GM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

8/10 (良い)

Porsha

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place to stay. Food wasn’t the best but the hamachi restaurant was delicious. Best food there.
2024 年 5 月に 3 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Porsha, Thank you for taking the time to share your wonderful experience with us. We hope to see you soon! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

8/10 (良い)

attanvir kaur

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful location of the beach
2024 年 5 月に 4 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Attanvir, Thank you for being part of Hilton Cancun Mar Caribe experience. We are happy that you enjoyed our beautiful beach area. We look forward to hosting you again! Warm regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 (非常に良い)

Ohema

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing amazing amazing Everything and everyone was amazing
2024 年 4 月に 7 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Ohema, Thank you for being part of part of Hilton Cancun Mar Caribe. Were glad to learn you and your family had a 5-stars during your recent stay. It's wonderful to see that you were able to enjoy yourselves. We hope to see you soon! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 (非常に良い)

Maria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 6 泊滞在
Zayda Rishmawyからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Maria, First and foremost, I would like to thank you for being part of the Hilton experience. We strive to be the greatest choice for all of our guests, by providing the highest standards in service and quality. We love to read that you had a 5-star experience with us!We look forward to having you back in the future.Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

8/10 (良い)

Bertha

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 6 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Bertha, It was a pleasure to have you with us, and we are thankful for your rate! All the best!Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 (非常に良い)

Thu Nga

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is so beautiful and clean. They have day and night activities to entertain the guests, and their pools are huge. Big shout-out to Hilton entertainment staff. Thank you Carlos, Kas, Cristian, and Santos for making this an unforgettable experience ❤️
2024 年 4 月に 6 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Thu Nga, It was a pleasure to have you with us, and we are thankful for your wonderful review! We truly appreciate your positive comments on our team members Carlos, Kas, Cristian and Santos! We take pride on the level of service we provide that you deserve! Thank you for being our guest! Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 (非常に良い)

Jorge

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The quality service was great, the food and drinks were amazing. The friendliness of the staff was even better!
2024 年 5 月に 4 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Jorge, Thank you for being part of Hilton Cancun Mar Caribe! We appreciate your kind words about our resort. We are happy that you enjoyed the wealth of amenities and the great service and attention. We look forward to hosting you again next time! All the best, Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

10/10 (非常に良い)

Semone Tonyea

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
My family and I, enjoyed our stay with small kids. Very kid friendly and the staff was very helpful and pleasant. Normally when you get nice hotels all inclusive, the food is either nasty or mediocre… every restaurant we dined at was good! Excellent experience thank you much Hilton for a great vacation!
2024 年 5 月に 3 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Semone, Thank you for taking the time to write such an amazing review!It is rewarding to see that our efforts are appreciate as we constantly work to exceed our guest's expectations!We are pleased to read that you enjoyed our culinary options and the great service and attention. Comments like yours motivate us to continue offering the best possible service.We are already waiting for you, to continue to create memorable memories!Best regards,Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

8/10 (良い)

Dursatty Doodnauth

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lots of entertainment for the kids and adult.
2024 年 5 月に 3 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Dursatty, Thank you for choosing Hilton Cancun Mar Caribe to host your most recent vacations! We appreciate you for staying with us and for your words about our daily activities for whole family! We hope to see you soon! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 (非常に良い)

Philip

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I would recommend this resort. Very clean, the rooms were really nice and modern. We went end of April and resort wasnt too full which was nice. Pools were really good, beach was lovely. Food was not the best at the buffet. Restaurants were all okay to pretty good, with the Italian one standing out. Service and staff were all super nice and rooms kept super clean. Enjoyed our stay
2024 年 4 月に 7 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Philip, We appreciate you for choosing us to host your latest holidays. It was a pleasure having you and it is exciting to see you had a blast!! We appreciate your comments on our amenities and service! We remain at your service.Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 (非常に良い)

Firoz

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff are very friendly and helpful
2024 年 5 月に 4 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Firoz, Thank you for choosing us to host your most recent holidays! We are glad to know that you enjoyed our service and attention of our team members. We hope to see you soon again! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

8/10 (良い)

Marijana

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is lovely and family focused. Everyone was courteous and ready to assist. I booked an oceanfront suit for myself and 8 year old daughter. The room was modern and very comfortable, and the bathroom was awesome. That said, the sea was much colder than anticipated, and because of the waves, there was a small area where everyone was permitted to swim in. If you’re looking for a family oriented resort, then this a suitable location.
2024 年 4 月に 5 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Marijana, Thank you for being part of Hilton Cancun Mar Caribe. We are a family-oriented resort, we have various daily activities for all family members, to ensure a fun experience for all tastes and ages! Thank you for acknowledging this!Once more, thank you for being our guest and for trusting us.Warm regards,Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

10/10 (非常に良い)

Adrienne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 5 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Adrienne,Thank you for being part of Hilton Cancun Mar Caribe. We're glad you had a 5-stars during your recent experience. We hope to see you soon! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

6/10 (普通)

Family E.

家族旅行
気になった点 : 清潔度
The hotel room wasn't fully cleaned everyday, my phone didn't work; u had to ask twice for someone to check it, the cleanliness wasn't the best, food options were okay.
2024 年 5 月に 4 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Family E, Thank you for sharing your experience with us during your recent stay at Hilton Cancun Mar Caribe. We appreciate your feedback as it helps us to improve our service and enhance the overall guest experience. We hope you will consider giving us another opportunity to provide you with an exceptional experience in the future. Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 (非常に良い)

Emma

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 7 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Emma, It was a pleasure to have you with us! Thank you for being our guest. All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

2/10 (非常に不満)

Basim、El cajon

家族旅行
気になった点 : 施設のコンディションと設備
The food not good I had bad stomach pain from the food
2024 年 4 月に 6 泊滞在
Zayda Rishmawyからの返信 (投稿日 : 2024 年 5 月 5 日)
Dear Basim, We thank you for giving us the opportunity to host your most recent holidays. We regret to read your perception about our culinary experience. We take pride in offering only but the highest standards in food and quality, certified by Distintivo Cristal. Rest assured that when we face an extraordinary situation, we have protocols to assist and guide our guests in order to have an accurate medical diagnose. Once more, we appreciate you for being our guest. Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

4/10 (不満)

Steven Robert

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Horrible beach access for disabled and elderly. Got food poisoning from Asian food.
2024 年 4 月に 7 泊滞在
Zayda Rishmawyからの返信 (投稿日 : 2024 年 5 月 5 日)
Dear Steven, First and foremost, I would like to thank you for choosing Hilton to host your most recent holidays. We apologize to read that you experienced some bumps during your stay. Rest assured that we are compromised to offer the highest standards in food service, and that we are certified with Distintivo Cristal, an International Standard Certification that confirms this. We apologize to read your perception. Nothing will be greater than hosting you again in this paradise. Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

8/10 (良い)

Jordan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 5 泊滞在
Zayda Rishmawyからの返信 (投稿日 : 2024 年 5 月 5 日)
Dear Jordan, We appreciate you for choosing us to host your most recent holidays. Thank you for sharing your feedback with us, we are pleased to know that you had a great time at Hilton. We look forward to seeing you in the future!Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

8/10 (良い)

Rowdy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay
2024 年 4 月に 4 泊滞在
Zayda Rishmawyからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Rowdy, We appreciate you for choosing us to host your most recent holidays. We are thrilled to know you had a great time! Thank you for sharing your experience with us. All the best, Zayda RishmawyGuest Experience Manager Hilton Cancun Mar Caribe All-Inclusive Resort

8/10 (良い)

Louis

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス
Very chaotic check in experience then room was not the correct room had to return for correct room then the keys didn’t work had to go back for keys fixed. Such a chaotic check in, did not appreciate that after long travel. Also did not like that the jet tubs near deck are adults only now- my kids loved those so much last year it was such a disappointment they couldn’t use them at all this time. Kids club was great they had a blast there. Desserts were generally all pretty bad. Food was better this year than last year.
2024 年 4 月に 5 泊滞在
Zayda Rishmawyからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Louis, We appreciate you for sharing your feedback with us. It was a pleasure to have you, but we are sorry to read that you experienced bumps during your stay. We appreciate you for bringing them to our eyes and rest assured we have taken action on these inconveniences. We look forward to host you again to exceed all your expectations. Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort

8/10 (良い)

DONNA、Bel Aire

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
No handicap accessibility
2024 年 4 月に 5 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Donna, Thank you for being our guest! We apologize for any inconvenience your experienced regarding accessibility. We strive to provide a welcoming environment for all our guests, and we will address these concerns to ensure better assistance and a more inclusive experience for everyone.We hope we have the opportunity to welcome you back in the near future and change your mind about vacationing with us.Warm regards.Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 (非常に良い)

Donna Jean

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff is the best!!! Food was great and hotel was very nice, No complaints.
2024 年 4 月に 6 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Donna,We appreciate you for choosing Hilton Cancun Mar Caribe to host your most recent holidays! It was a pleasure hosting you and we are happy to know you enjoyed your stay with us! We appreciate your warm comments about our team members and our beautiful resort. Nothing will be greater than hosting you back, to create new memories! Best regards, Alejandra Morales GM Administrative Assistant Hilton Cancun Mar Carine All-Inclusive Resort

10/10 (非常に良い)

lenix mengjian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Lenix We appreciate you taking the time to rate your experience at Hilton Cancun Mar Caribe. It's our pleasure to know that we have met your expectations! We look forward to hosting you again next time!Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

8/10 (良い)

Lydia M.、Humble

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love the relaxation, scenery, food, staff, and plentiful drinks!
2024 年 4 月に 5 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Lydia, Thank you for taking the time to write a review about your recent visit to Hilton Cancun Mar Caribe. We love hearing about your fantastic experience in our resort. We hope to have the pleasure of welcoming you back in the future and providing you with another fantastic stay.Warm regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 (非常に良い)

Younjea

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was wonderful vacation for our family!!
2024 年 4 月に 6 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Younjea, Thank you for taking the time to review your stay at Hilton Cancun Mar Caribe. We're glad to learn you had a 5-stars experience during your recent visit! Thank you for being our guest! Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 (非常に良い)

Kayla

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This was such a lovely resort. We went for a girls getaway and had the best time. On night one, we had a water issue in our room — the manager upgraded us and gave us an amazing alternate room for our trouble. Overall would definitely stay again!
2024 年 4 月に 5 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Kayla, Thank you for taking the time to review your recent stay at Hilton Cancun Mar Caribe. We're glad to learn you had a 5-stars experience during your recent visit! It's wonderful to see that you enjoy our resort. We look forward to host you again soon! Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 (非常に良い)

Hiren

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice place
2024 年 1 月に 3 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Hiren, Thank you for taking the time to review your stay at Hilton Cancun Mar Caribe. We're glad to learn you had a 5-stars experience during your recent visit! Thank you for being our guest! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 (非常に良い)

ellen

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and great customer service!
2024 年 3 月に 3 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Ellen, We appreciate you for being part of Hilton Cancun Mar Caribe. We are happy to see you enjoyed our great service and attention. We hope to see you soon! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

6/10 (普通)

Donna

グループ旅行
良かった点 : スタッフとサービス
I enjoyed my stay. But I would prefer an adults only resort. Couldn’t really relax with all the kid’s running around.
2024 年 4 月に 4 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Donna, Thank you for taking the time to write a review about your recent stay at Hilton Cancun Mar Caribe. Our resort is family-friendly and in the current season, we receive many families with children. We regret if our high occupancy caused any inconvenience during your stay. Rest assured; we will review our policies to ensure that the areas designated to adults are respected in the future.We hope to welcome you back soon on your next visit to the Mexican Caribbean and change your mind about vacationing with us.Warm regards.Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 (非常に良い)

Bryan Patrik

小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Completely fabulous! The staff was so welcoming and friendly. The onsite restaurants were all fantastic. The best was the Italian restaurant (La Luce) as head chef Sergio prepared a magnificent menu. The service by Ricardo (waiter) was also splendid. You should stay for at least a week at this resort. It was dreamy!
2024 年 4 月に 7 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Bryan, Thank you for taking the time a such amazing review! It is rewarding to see that our efforts are appreciate as we constantly work to exceed our guests' expectations! We are pleased to read that you enjoyed the wealth amenities, culinary options. Thank you for acknowledging for our team members, especially Ricardo and Chef Sergio! We will congratulate them on your behalf! Comments like yours motivate us to continue offering the best possible service.We are already waiting for you, to continue to create memorable memories!Best regards,Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

10/10 (非常に良い)

Ivonne

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Toda mi estancia estuvo perfecta, desde luego regresaré, superó mis expectativas, desde el detalle más pequeño hasta el más grande estuvo magnífico y siempre atentos
2024 年 4 月に 4 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 5 月 2 日)
Estimada Ivonne, Gracias por tomarse le tiempo de compartir su maravillosa experience en Hilton Cancun Mar Caribe. Ha sido un placer recibirla y saber que su estancia fue maravillosa. Es gratificante ver que nuestros esfuerzos son apreciados ya que trabajamos constantemente para superar las expectativas de nuestros huéspedes.Esperamos recibirlos muy pronto!Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

10/10 (非常に良い)

Alexis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Alexis, Thank you for taking the time to review your stay at Hilton Cancun Mar Caribe. We're glad to learn you had a 5-stars experience during your recent visit! Thank you for being our guest! Warm regards,Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

10/10 (非常に良い)

Yvette

家族旅行, グループ旅行
良かった点 : 設備とサービス
It was a good experience
2024 年 4 月に 3 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Yvette, Thank you for taking the time to rate your amazing experience. We are already waiting for you, to create memorable memories! All the best, Alejandra Morales GM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

10/10 (非常に良い)

April

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
An amazing resort with the best hospitality!!! Endless food and drinks. Staff are the best!!
2024 年 4 月に 3 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear April, We appreciate you for being part of Hilton Cancun Mar Caribe experience. It is rewarding to see that our efforts are appreciate as we constantly work to exceed our guests' expectations! We are already waiting for your, to continue to create memorable memories! All the best, Alejandra Morales GM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

8/10 (良い)

CATHERINE MARY、Wichita

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Resort was great for the price. The restaurants are not good. The buffet was great.
2024 年 4 月に 4 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Catherine, Thank you for taking the time to rate your amazing experience. We are happy to see that you enjoyed our beautiful resort. We are already waiting for you, to create memorable memories! All the best, Alejandra Morales GM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

4/10 (不満)

yufen

小さなお子様連れの家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
The stuffs was rude, the service and food are so bad, it can’t believe I was staying at Hilton
2024 年 4 月に 5 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Yufen, Thank you for choosing us to host your most recent holidays. It was a delight to have you with us, but we truly regret to read that you experienced many bumps during your holidays. We have shared your comments with the proper departments to address the specific issues you encountered during your stay. We appreciate your feedback, and we assure you that we will work to improve in these areas and offer a better experience to our future guests.We hope we welcome you back on your next visit to the Mexican Caribbean and provide you with a better vacation experience.Warm regards.Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

10/10 (非常に良い)

Yevgen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Yevgen, Thank you for taking the time to rate your experience at Hilton Cancun Mar Caribe. It is rewarding to see that our efforts are appreciate as we constantly work to exceed our guests' expectations!Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort

6/10 (普通)

Ashmini

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 5 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Ashmini,Thank you for choosing us to host your most recent holidays. Nothing will be greater than have you back, to exceed all your expectations!All the best,Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

8/10 (良い)

nicola、NEW YORK

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a family resort for sure, and it was beautiful. The rooms are pretty standard, so if you are 3 or 4 to a room, I would upgrade to a bigger suite, as many of the rooms have 2 queen sized beds, and a narrow table and bench. I heard the kids club was one of the best by a family. The entertainment staff work so incredibly hard. I went with 11-year-old twins, who were too old for kid's club, and participated in some of the daytime activities. The nighttime events start a little later, and it was fun! They also have a hangout with ping-pong and video games, which my kids loved! The food is pretty good, with tons of options. The drinks are top shelf and were delicious. We stayed in the enclave and had access to the roof top and enclave lounge, which was great! There are plenty of seats by the pool, and the beach is spectacular! Transportation by Thomas Moore was fabulous! Bring $ with you to tip the amazing servers and bar staff. They so appreciate it!
2024 年 4 月に 8 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Nicola, Thank you for taking the time to write a review about your recent stay at Hilton Cancun Mar Caribe. Thank you for your comments about our resort, our dining options, our daily activities and of course, our team members! We look forward to host you again, to exceed all your expectations!Cordially,Alejandra Morales GM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort

10/10 (非常に良い)

GREGG ALLEN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
HOW EVERY ROOM FACED THE OCEAN
2024 年 3 月に 9 泊滞在
Alejandra Moralesからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Gregg, Thank you for taking the time to rate your amazing experience. We are pleased to read that you enjoyed our beautiful rooms and the amazing view! We are already waiting for you, to create memorable memories! All the best, Alejandra Morales GM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort