Thank you for sharing your comment with us Ken. Without a doubt, the satisfaction of our guests is our priority. We are sorry to hear that we were unable to meet your expectations in the room, unfortunately not all rooms have a bathtub, although we do have a bathtub category we regret not having been able to communicate to you the benefits of your room category. We hope to have another opportunity to serve you in order to change your perspective on our Resort.

Thank you very much for choosing us to enjoy an excellent vacation, Tomoko.We are glad to be part of your great moments.We are waiting for you soon in this second home!Best regards.

Thank you very much for sharing your comments about your recent visit, here in Fiesta Americana Condesa, your family will be very happy to welcome you back very soon.Warmest regards.

Thank you very much for taking the time to share with all of us this review, Takeshi. As we do not have any comment that tells us what went wrong during your vacation, I would like to extend my sincere apologies for any inconveniences you had during your stay. Hopefully, you will give us an opportunity to host you in the future. Sincerely,

私たちとの素晴らしい経験について読むことは私の心を温めます。 皆様のお越しを心よりお待ちしております。また、期待を超えるよう努めてまいります。 暖かい挨拶、

親愛なる陽平さん、あなたのようなコメントを読んで、あなたの滞在が素晴らしい瞬間に満ちていて、私たちのサービスの暖かさを楽しむことができたことを私に見せてくれたことを嬉しく思います。 あなたが私たちと共有するような経験は、幸せなゲストを探し続けるための大きなモチベーションの源です。 このフィエスタアメリカーナコンデサカンクンの家でお会いできることを楽しみにしています。 敬具、

Thank you for your kind words and wonderful feedback, Sincleer! We're thrilled to hear that you thoroughly enjoyed your stay with us. It's fantastic to know that our friendly and attentive staff made you feel welcome and that our check-in and check-out processes were seamless. Your high recommendation means a lot to us. We look forward to welcoming you back for another pleasant experience in the future. Best regards,

Thank you for your feedback, Jeremy! We're delighted to hear you enjoyed your stay with us. We look forward to welcoming you back in the future. Best regards,

¡Muchas gracias por tu comentario, Wendy! Nos complace saber que disfrutaste de tu estancia con nosotros. Nos alegra que hayas encontrado a nuestro personal atento y la comida deliciosa con mucha variedad. ¡Esperamos tener la oportunidad de recibirte nuevamente pronto! Sinceramente,

¡Muchas gracias por tu comentario, Miguel! Nos alegra saber que disfrutaste de nuestro alojamiento, la variedad de comida y la zona de playa. Esperamos recibirte nuevamente en el futuro para seguir brindándote una excelente experiencia. Sinceramente,

Thank you for your wonderful feedback, Sheyla! We're thrilled to hear that you enjoyed our excellent service and delicious food. Our team takes great pride in being friendly and helpful, and we're delighted it made your stay memorable. We look forward to welcoming you back and appreciate your recommendation. Best regards,

¡Muchas gracias por tu comentario, Jannie! Nos alegra saber que recibiste una muy buena atención durante tu estancia. Esperamos verte de nuevo pronto. Sinceramente,

Thank you so much for your kind feedback, Lisbania. We're thrilled to have exceeded your expectations, and we look forward to providing you with another wonderful experience in the future. Warm regards,

Thank you for your wonderful feedback, Scott! We're delighted to hear that you enjoyed our dining options, spacious pool, and on-site entertainment. It's great to know that the pool bar and ceviche bar were highlights of your stay. We look forward to welcoming you back for another fantastic experience. Warm regards,

Thank you for your kind words, Jack! We’re thrilled to hear that our staff made a positive impression on you. We’ll be sure to pass along your kind words to the team. We hope to welcome you back soon. Best regards,

Thank you for sharing your thoughts, Angel. If there's anything specific you would like to share or suggest for improvement, please let us know. We appreciate your feedback and hope to welcome you back again soon. Best regards,

We're thrilled to see that you rated us, John! Your satisfaction is our top priority, and we're pleased to know that you had an enjoyable stay with us. We hope to welcome you back again soon! Sincerely,

Dear Jia, thank you for taking the time to rate your experience with us. We appreciate your feedback and hope that you had an enjoyable stay overall. If there are any areas where we can improve to make your next visit even better, please don't hesitate to let us know. We value your input and look forward to welcoming you back in the future. Best regards,

Thank you for your feedback! We're delighted you enjoyed our beautiful property, good food, and clean beach. Your suggestion about adding more entertainment is noted and appreciated as we strive to enhance our guests' experiences. We look forward to welcoming you back in the future. Best regards,

Thank you for your kind words, Jose! We're thrilled to hear you found the resort cozy and enjoyed the diverse food options. It sounds like you had a great time with our ice cream shop, poolside food, and burger grill. We look forward to welcoming you back for another fantastic stay. Warm regards,

Thank you for your perfect rating, Zangen! We're delighted to know you had an excellent experience with us. We look forward to welcoming you back soon. Best regards,

We appreciate your 5-star rating, Arnoldo! It's wonderful to hear you enjoyed your stay. We can't wait to host you again in the future. Warmest regards,

Dear Karina, thank you for taking the time to rate your experience with us. We appreciate your feedback and hope that you had an enjoyable stay overall. If there are any areas where we can improve to make your next visit even better, please don't hesitate to let us know. We value your input and look forward to welcoming you back in the future. Best regards,

Dear Marry, Thank you for taking the time to rate your experience with us. We appreciate your feedback and hope you had an overall pleasant stay. We will gladly forward your comments to the corresponding departments. We value your opinion and hope to welcome you again in the future. Best regards,

Thank you for sharing your feedback with us, Daisy. We're glad to hear that you enjoyed the mix of indoor and outdoor spaces at our property. Your comments are valuable to us, and we will take them into consideration as we work on improving our facilities and guest experience. We hope to have the opportunity to welcome you back in the future and provide a more seamless and enjoyable stay. Kindest regards,

Dear Samantha, thank you for sharing your feedback regarding your recent stay. We're pleased to hear that you found the property itself to be nice and appreciated the ease of finding a worker when needed. However, we sincerely apologize for the issues you encountered with your room. It's concerning to hear about the non-functional light, the sink that wasn't draining, and the slippery floor upon your arrival. We understand how important it is for your room to be comfortable and in good working order, and we regret that this was not the case. We are also sorry to learn that our maintenance team did not fully address the problems with the light and sink, and that the cleaning staff inadvertently swept your belongings under the bed or dresser. This is not the level of service we strive to provide, and we will be addressing these issues with our team to prevent such occurrences in the future. Your feedback is invaluable to us as it helps us improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience. Kind regards,

Thank you for your feedback, Zaira. We're delighted to hear that you enjoyed our food and drinks. However, we apologize for the inconvenience caused by the humidity and the smell from the AC vents in your room. We will address this issue with our maintenance team to ensure it is resolved promptly. Your comfort is our priority, and we hope to have the opportunity to serve you better in the future. Kind regards,

Thank you for taking the time to share your detailed experience with us, Maricarr. We're thrilled to hear that you enjoyed your stay and that our staff, especially those at the pool and beach areas, made a positive impact on your visit. We'll be sure to pass on your kind words to Nadia, Felix, Rodolfo, and the rest of the team. We appreciate your constructive feedback regarding the specialty restaurant reservations and the Thai restaurant. Your comments about the water pressure and the sales talk are also noted, and we'll work on improving these aspects. It's great to know that despite these minor inconveniences, you found the overall experience enjoyable and would return. Thank you for choosing our resort, and we look forward to welcoming you back for another fantastic stay. Warm regards,

Thank you for your wonderful review, Juanita! We're delighted to hear that you enjoyed your weekend getaway with us and had a great time with our onsite entertainment. We hope to welcome you back soon for another fantastic stay. Warm regards,

Thank you for your feedback, Tashmit. We're delighted to hear that overall you had a good experience. We appreciate your input regarding the breakfast and lunch options. We understand that having more variety is important, and we will certainly take your comments into consideration as we strive to improve our dining offerings. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.Best regards,

Thank you for your perfect rating, Nitika! We’re thrilled to know you had such a great experience with us. We look forward to welcoming you back for another wonderful stay. Best regards,

Thank you for taking the time to rate your stay with us, Asile. We appreciate your feedback and are constantly striving to improve our services. If there is anything specific that we can do to enhance your experience for your next visit, please feel free to let us know. We hope to have the pleasure of welcoming you back in the future. Best regards,

Thank you for taking the time to share your experience with us Ivan! We are glad to know that you enjoyed our service and that our team was able to provide you with excellent care.His comments are very valuable to us and we will gladly share them with the corresponding department.We hope to have the opportunity to welcome you again and offer you an even better experience. Warmest regards,

Thank you for sharing your experience with us, Jose. We apologize for the initial issues you encountered, including the water leak and the VIP status pricing not meeting your expectations. We're glad we could offer you an upgrade to an ocean view for your last two nights, but we regret that it did not fully make up for the inconvenience.Regarding the activities, we appreciate your feedback and will work on enhancing our offerings for grown-ups to ensure a more engaging and enjoyable stay for all our guests. Thank you for staying with us, and we hope to have another opportunity to serve you better in the future. Warm regards,

Thank you for taking the time to share your experience with us, Cesar! We are glad to know that you enjoyed our service and that our team was able to provide you with excellent care.We are sorry that the rooms did not live up to your expectations. His comments are very valuable to us and we will work to improve the aspects he mentioned.We hope to have the opportunity to welcome you again and offer you an even better experience. Warmest regards,

Thank you for leaving us your wonderful comments, Stacey! We are delighted to know that her experience was perfect. We strive to provide exceptional service and create memorable experiences for all of our guests, and it's great to know that we achieved this during your stay. We will gladly forward your comments to the departments involved. We hope to have the pleasure of welcoming you again for another perfect experience in the future. If there is anything specific you liked or any suggestions you have so we can make your next visit even better, please feel free to share. Warmest regards,

Estimado Fernando ¡Nos alegra saber que disfrutaste de tu estancia con nosotros y que nuestro servicio, alimentos y personal de animación cumplieron tus expectativas! Esperamos con ansias darte la bienvenida de nuevo en el futuro. ¡Gracias por elegirnos y por tu amable comentario! Saludos cordiales,

Thank you for your feedback Alberto! We appreciate your comment and hope to welcome you back for an even better experience in the future. Warm regards,

Thank you for taking the time to leave us your rating Bertha! We are delighted to know that your experience was perfect. We strive to provide exceptional service and create memorable experiences for all of our guests, and it's great to know that we achieved this during your stay. We hope to have the pleasure of welcoming you again for another perfect experience in the future. If there is anything specific you liked or any suggestions you have so we can make your next visit even better, please feel free to share. Warmest regards,

Thank you for your wonderful feedback, Ryan! We're thrilled to hear that you loved everything about your stay in Cancun. We look forward to welcoming you back for another memorable experience. Sincerely,

Thank you for your kind words! We're delighted to hear that you enjoyed our amenities and that the service provided by our staff made a positive impression. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Warm regards,

¡Muchas gracias por tu comentario tan positivo Edith! Nos alegra saber que disfrutaste de nuestra propiedad y que nuestros colaboradores, como Conrado, Paola, Alberto, Rebeca, Norma, Daymi, Ángel y Nelson, lograron hacer tu estancia espectacular y fabulosa. Les transmitiremos tus agradecimientos. Esperamos darte la bienvenida nuevamente pronto. Saludos cordiales,

Thank you so much for your kind words, Gloria! We're thrilled to hear that the service provided by our staff made your stay memorable. Our concierge and pool area personnel take great pride in ensuring our guests have the best experience possible. Your appreciation means a lot to us, and we hope to welcome you back soon. Best regards,

Thank you for your feedback, Yasser! We're delighted to hear that you found our resort great for families. We appreciate your suggestions regarding evening entertainment for kids and will certainly take them into consideration as we continue to enhance our offerings. Providing enjoyable experiences for all our guests, especially the little ones, is very important to us. Warm regards,