バンケット ホール

ザ ウェスティン リゾート & スパ カンクンの口コミ

4 out of 5
ザ ウェスティン リゾート & スパ カンクン
Boulevard Kukulcan Km 20, Cancun, QROO

口コミ

8.2

とても良い

評価 10 - 1289 件の口コミ中 665 件が非常に良い" "
評価 8 - 1289 件の口コミ中 316 件が良い" "
評価 6 - 1289 件の口コミ中 145 件が普通" "
評価 4 - 1289 件の口コミ中 72 件が不満" "
評価 2 - 1289 件の口コミ中 91 件が非常に不満" "

8.8/10

清潔度

8.6/10

スタッフとサービス

8.2/10

設備とサービス

8.2/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Marco Antonio

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Me encantan las albercas y en general todo el hotel. Soy cliente frecuente.
2024 年 5 月に 3 泊滞在

8/10 (良い)

Iliana

カップルで旅行, グループ旅行
良かった点 : 設備とサービス
The beach view was amazing and pools were awesome staff is great good service would recommend
2024 年 5 月に 1 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Iliana, Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. We are delighted to know you enjoyed our beautiful beaches and pools, as well as your room. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 (非常に良い)

Yeidy

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay
2024 年 5 月に 4 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Yeidy, Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 (非常に良い)

Cesar Omar

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente totalmente recomendable
2024 年 5 月に 1 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 5 月 16 日)
Estimado Cesar Omar,Agradecemos nos haya elegido como su anfitrión en su más reciente visita al Caribe Mexicano. Estamos encantados de saber su estadía con nosotros haya sido placentera. Tenga la certeza que sus comentarios serán compartidos con nuestro equipo como motivación para continuar otorgando a nuestros huéspedes experiencias memorables. Confiamos en que tendremos el honor de recibirles nuevamente en un futuro cercano.Esté bien

10/10 (非常に良い)

Eleazar

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Westin was super nice and clean. Incredible views of the beach and staff very friendly and accomodating.
2024 年 5 月に 4 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Eleazar,Thank you for taking the time to share your feedback with us!We're thrilled to hear that you had a super nice and clean experience at our property. It's wonderful to know that you enjoyed the incredible views of the beach and found our staff to be very friendly and accommodating. Providing exceptional service and a memorable stay is what we strive for.We look forward to welcoming you back for another fantastic experience!Warm regards,

10/10 (非常に良い)

Kadesha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I like that you can take a taxi to the airport from this resort and they were able to accommodate me once I missed my flight.
2024 年 5 月に 1 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Kadesha, Thank you for sharing your experience with us!We're glad to hear that we were able to accommodate you when you missed your flight. Providing exceptional service, even in unexpected situations, is always our priority.We hope to welcome you back soon for another great stay!Best regards,

10/10 (非常に良い)

Antoinette

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I recommend Westin Resort & Spa. Location on the beach was a plus for me. The restaurants were okay only because I'm a picky eater. My room was perfect! The staff was A1!!! Assisted me in the hotel. Scheduled shuttle service to airport. 10/10 will definitely stay here again.
2024 年 5 月に 3 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Antoinette,Thank you for recommending Westin Resort & Spa!We're thrilled to hear that you enjoyed your stay with us, especially the beachfront location and your perfect room. It's fantastic to know that our staff provided top-notch service and assisted you throughout your stay, including scheduling shuttle service to the airport.We can't wait to welcome you back for another 10/10 experience!Best regards,

10/10 (非常に良い)

Eduviges

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Staff was great!
2024 年 5 月に 1 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Eduviges, Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us.It was a pleasure to host you and we hope to have the chance again very soon.Be well,

8/10 (良い)

Angela

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I would go back again.
2024 年 4 月に 3 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Angela,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

8/10 (良い)

Diana

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel is clean. It’s very private and quiet. The beach is easily accessed.some of the staff are very nice and others did not want to be bother with a question.
2024 年 5 月に 1 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Diana,Thank you for taking the time to share your feedback about your recent stay at The Westin Resort & Spa Cancun. We are delighted to hear that you found our hotel to be clean and enjoyed the private and quiet atmosphere. It's great to know that you found the beach easily accessible as well.We truly value your feedback regarding the staff interactions, and we apologize for any inconvenience you experienced. Please know that we take guest satisfaction seriously, and we will address your concerns with our team to ensure that all guests receive the attentive service they deserve.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Be well

10/10 (非常に良い)

Hugo

2024 年 5 月に 6 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Hugo,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 (非常に良い)

Elias

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice property with very polite staff. The only things is they are very expensive on the food and beverage.
2024 年 5 月に 3 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Elias,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun. We strongly believe that there is always room for improvement, therefore we truly appreciate you mentioned that we are lacking. We greatly value your feedback and appreciate you bringing these issues to our attention.

6/10 (普通)

Anais

家族旅行, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Expensive. Children’s activities were expensive and not included.
2024 年 5 月に 2 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Anais,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun. We strongly believe that there is always room for improvement, therefore we truly appreciate you mentioned that we are lacking. We greatly value your feedback and appreciate you bringing these issues to our attention.

8/10 (良い)

Megan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The place was beautiful. Facilities were all great. Service was great and the views and area were spectacular
2024 年 5 月に 4 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Megan,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. We are delighted to know you enjoyed our beautiful beaches and pools, as well as your room. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 (非常に良い)

Zembalist Dewayne

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was nice. Everyone treated me like a king and my wife like a queen. Special thanks to Ricardo and Rudolph.
2024 年 5 月に 2 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Zembalist,We would like to thank you for taking the time to share your experience regarding your recent visit to The Westin Resort & Spa Cancun.We are all pleased and honored with comments like yours. We really wish to thank you for your wonderful and kind comments about our hotel facilities and our most important asset, our associates.Looking forward to having the pleasure of welcoming you back to Cancun soon.Be Well

8/10 (良い)

Casey

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was great
2024 年 5 月に 3 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Casey,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us.It was a pleasure to host you and we hope to have the chance again very soon.Be well,

8/10 (良い)

Casey

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean safe
2024 年 5 月に 3 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Casey,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

2/10 (非常に不満)

Advik Prashant

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 6 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Advik Prashant,Thank you for taking the time to share your recent experience at the Westin Resort & Spa, Cancun with us. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Cancun.

8/10 (良い)

Janet

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We enjoyed our ocean view balcony very much!
2024 年 4 月に 2 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Janet,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.Hopefully, you will come back soon to enjoy a new unforgettable experience

10/10 (非常に良い)

Israel Isui

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ok
2024 年 4 月に 7 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Israel Isui,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

8/10 (良い)

ALEJANDRO G、dallas

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
good
2024 年 4 月に 5 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Alejandro G,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 (非常に良い)

carol

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff was very helpful and pleasant. The facility was clean and the cooking classes were fun.
2024 年 4 月に 2 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Carol,We would like to thank you for taking the time to share your experience regarding your recent visit to The Westin Resort & Spa Cancun.We are all pleased and honored with comments like yours. We really wish to thank you for your wonderful and kind comments about our hotel facilities and our most important asset, our associates.Looking forward to having the pleasure of welcoming you back to Cancun soon.Be Well

10/10 (非常に良い)

saurabh

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Had a great time, staff was very helpful and cooperative.
2024 年 4 月に 3 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Saurabh,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. We are delighted to know you enjoyed our beautiful beaches and pools. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 (非常に良い)

Octavio

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved to stay at this hotel because you can tell they do care about client's comfort and they offer excellent services and options for an unforgettable holiday!
2024 年 4 月に 4 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Octavio,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most: you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Hopefully, you will come back soon to enjoy a new unforgettable experience.

10/10 (非常に良い)

Hector

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to relax on vacations!!
2024 年 4 月に 3 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Hector,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

10/10 (非常に良い)

Larissa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Larissa,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us.It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 (非常に良い)

Wilfred

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Wilfred,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

10/10 (非常に良い)

Maria Teresa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
all ok
2024 年 4 月に 1 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Maria Teresa,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

6/10 (普通)

Rosemarie

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
…good location.
2024 年 4 月に 7 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Rosemarie,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 (非常に良い)

Eneida

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Eneida,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us.It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 (非常に良い)

Thomas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great Beach
2024 年 4 月に 4 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Thomas,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

10/10 (非常に良い)

Sevitha

2024 年 4 月に 2 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Sevitha,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

10/10 (非常に良い)

Elizabeth

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
First we stayed during the week (in April 2024) the property is just breathtaking! The views are incredible and so are all the people working at this resort! We stayed in the double room with a balcony - definitely worth the little extra - coffee in the morning and cocktails at night on the balcony were awesome! Other reviews were somewhat negative- I can’t imagine what happened on their stay to leave such a negative review- but I am blown away/ stayed here a few times over the past 3 or 4 years and every time has been amazing!! The rooms have a fridge and 4 cup coffee pot (coffee and sugar and powered creamer included), hair dryers and body wash, shampoo and conditioner. Such a nice resort and not expensive in the least. Beaches are beautiful and there are many, many loungers - the pools are pristine and was very nice and warm- not at all cold!! Property is at the end of the hotel zone - which means it’s very quiet - if u want crazy - this isn’t your spot! But if u want romantic or just a nice tranquil vacay this is your spot! Cancun at its best!!
2024 年 4 月に 2 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Elizabeth,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most: you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Hopefully, you will come back soon to enjoy a new unforgettable experience.

8/10 (良い)

Shari

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Easy airport access. Nice beach, friendly staff
2024 年 4 月に 2 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Shari,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. We are delighted to know you enjoyed our beautiful beaches and pools, as well as your room. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

8/10 (良い)

Baljinder

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The water slide was not working
2024 年 4 月に 3 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Baljinder,We would like to thank you for taking the time to share your experience regarding your recent visit to The Westin Resort & Spa Cancun.We are truly sorry our flow rider wasn't working while you were at the resort, please note that it has been under renovation, and we hope to have it working properly soon. Hopefully, you will come back soon to enjoy of a new unforgettable experience.Be well

10/10 (非常に良い)

Diana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great experience. Beautiful property. Lots to do and wonderful staff. My only complaint is that you can hear folks walking in the hallway and in the rooms next to you. Still loved it! I will be back. Also the massage therapy staff is top notch!
2024 年 4 月に 5 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Diana,We're thrilled you had a great experience at our property! While we apologize for any noise disturbances, we're glad it didn't overshadow your overall enjoyment. Your feedback is valuable, and we'll address it to ensure a peaceful stay for our guests. We're delighted you plan to return and that you found our massage therapy staff top notch! Looking forward to welcoming you back soon!

10/10 (非常に良い)

jesus

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Necesitan cambio de colchones , están viejos y muy aguados
2024 年 4 月に 3 泊滞在
coordinador de redes socialesからの返信 (投稿日 : 2024 年 4 月 19 日)
Estimado Jesus,Agradecemos su amable preferencia y que se haya tomado el tiempo para compartirnos sus valiosos comentarios.Apreciamos en demasía que nos haga saber qué áreas de oportunidad encontró durante su estancia, ya que esto nos permite enfocarnos en ellas y solucionarlas de la mejor manera, para seguir mejorando y dar a nuestros huéspedes la mejor atención y servicio.Nuevamente, gracias por hospedarse en The Westin Resort & Spa, Cancún y esperamos que elija crear más recuerdos aquí cuando sus viajes lo traigan de regreso a Cancún.

10/10 (非常に良い)

John Robert

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Relaxing place to stay
2024 年 4 月に 3 泊滞在
Social Media Coordinadorからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear John Robert,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 (非常に良い)

Traci

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property was exactly what we were looking for. A quick, stress-free getaway. We endured a 90 minute time share presentation to ear resort credit (which we used for a nice massage!). The pressure to TAKE the presentation were stronger than the push of the sales team to make us purchase the 'ownership' option (it's not for us, we typically do adventure-based exotic, new-destination travel). they delivered what they promised in terms of incentive. We were housed in a part of the resort that was quiet, with direct access to the ocean. Clearly, the highlight of our experience was our dining at Arena- not the food per se- but the loving attention I received from Alesandro, who provided me an (off the menu) option for a broth, carrot, veggie and shredded chicken option to help with my bad stomach issue). His care for me was touching and memorable. All in all, a great stay.
2024 年 4 月に 5 泊滞在
Social Media Coordinadorからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear TraciWe're delighted to hear that your recent stay with us at The Westin Resort & Spa Cancun was exactly what you were looking for a quick, stress free getaway. Thank you for sharing your experience with us.It's wonderful to hear that you enjoyed the quiet atmosphere and direct ocean access in your accommodations. We strive to provide a serene environment for all our guests.Moreover, we're thrilled that you had a memorable dining experience at Arena and that Alesandro's attentive care left a positive impression on you. We'll be sure to pass along your kind words to him and the rest of our team.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another great stay in the future.

10/10 (非常に良い)

Kourtney Kelly

2024 年 4 月に 3 泊滞在
Social Media Coordinadorからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Kourtney Kelly, Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

4/10 (不満)

Sandra

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
We checked in pretty early, still breakfast time. I had to pay for breakfast even though I paid extra to get breakfast included. But check in date was not included… what!? As I was checking in I was commenting I wanted to have breakfast and was excited to start vacation with a nice breakfast. Why wasn’t that communicated as I was checking in. Communication was horrible!!! Then our 2nd day having breakfast I had to pay for 1 of the 3. I get charge per person on the room but only given 2ppl breakfast.. what!! Also was not communicated at check in. Embarrassing having to pick and choose which one of us was going to skip breakfast for the day. I was told gym was on the 3rd floor. Walks up and down the 3rd floor… NOTHING. There was hair on the bathroom tub, disgusting.
Social media coordinatorからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Sandra,We're deeply sorry to hear about the challenges you encountered during your recent stay, and we apologize for any inconvenience caused by the issues with breakfast and communication. Regarding the breakfast inclusion, we sincerely apologize for any misunderstanding. Our breakfast package typically includes meals for up to 2 adults and 2 children under 12 years old, as specified on our booking website. We regret any confusion that may have arisen, and we understand the frustration of not having this information communicated clearly during check-in.Additionally, we apologize for the misinformation regarding the location of the gym. Our gym facilities are indeed located in the spa area, and we regret any inconvenience caused by the confusion surrounding this matter.We take your feedback seriously and will use it to improve our communication processes and ensure a smoother experience for our guests in the future. Please accept our sincere apologies for falling short of your expectations, and we hope to have the opportunity to welcome you back for a much-improved stay. Be well

8/10 (良い)

Samira

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
the beach
2024 年 4 月に 2 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Samira,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

10/10 (非常に良い)

Fernanda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Coordinador de redes socialesからの返信 (投稿日 : 2024 年 4 月 18 日)
Estimada Fernanda, Agradecemos nos haya elegido como su anfitrión en su más reciente visita al Caribe Mexicano. Estamos encantados de saber su estadía con nosotros haya sido placentera.Confiamos en que tendremos el honor de recibirles nuevamente en un futuro cercano.Esté bien

8/10 (良い)

Ekaterina

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My family enjoyed the stay in April 2024 very much. The staff is attentive, the hotel has many good amenities and the beach is wonderful. This being not the first stay at this property and Cancun in general i was unpleasantly surprised by the pricing for food and drink. Simple foods like tacos, pizza and chips for 2 with no alcohol goes to 70 - 80 US dollars at this hotel. This is way too much even for the Unoted Stated.
Social Media Coordinatorからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Exaterina,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun. We strongly believe that there is always room for improvement, therefore we truly appreciate you mentioned that we are lacking. We greatly value your feedback and appreciate you bringing these issues to our attention.

10/10 (非常に良い)

Gabriela Adriana

2024 年 4 月に 2 泊滞在
Coordinador de redes socialesからの返信 (投稿日 : 2024 年 5 月 6 日)
Estimada Gabriela Adriana,Agradecemos nos haya elegido como su anfitrión en su más reciente visita al Caribe Mexicano. Confiamos en que tendremos el honor de recibirles nuevamente en un futuro cercano.

4/10 (不満)

Mark C

2024 年 4 月に 2 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Marc C,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

8/10 (良い)

Gregory

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The food was just OK but expensive. The beach was great and the pools were good. Plenty of chairs and umbrellas
2024 年 4 月に 5 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Gregory,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

6/10 (普通)

Martina

カップルで旅行
Gorgeous beach area. Perfect for jumping waves. Lovely pool as well. We were unfortunately not impressed by the food (flavourless pizza and over drenched nachos), but we understand that people have different tastes. We were also a little flabbergasted by the price of food and drink. It seemed excessive for what it was. ~$30usd for a single person’s breakfast buffet was a bit out there.
2024 年 4 月に 1 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Martina,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun. We strongly believe that there is always room for improvement, therefore we truly appreciate you mentioned that we are lacking. We greatly value your feedback and appreciate you bringing these issues to our attention. Please be assured that we will take immediate steps to rectify these shortcomings. Thank you for your understanding, and we hope to have the opportunity to redeem your confidence in our resort and service.

8/10 (良い)

Paula

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Slow front desk and we got locked out of our room at 10 am despite requesting an 11:00 checkout. Other than that, it was FANTASTIC!
2024 年 4 月に 1 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Paula,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun. We greatly value your feedback and appreciate you bringing these issues to our attention. Please be assured that we will take immediate steps to rectify these shortcomings. Thank you for your understanding, and we hope to have the opportunity to redeem your confidence in our resort and service.

6/10 (普通)

Sivakumar

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Pro-The property was nice and clean . Beautiful location . Cons-Also the location since it is at the very end of the hotel area. Breakfast (not included) opens at 6:30 . If we book a tour then the bus will be there by 6:30 and you have to skip the breakfast. They keep 2 packets of coffee and we were 4 people staying and when asked the housekeeping staff mentioned that they will give only 2 packets every day after insisting that we had to leave early next day for the tour then they delivered another 2 packets of coffee Next day same thing happened. We stayed there for 5 days and out of which we had booked the tour for 4 days and all 4 days we had to skip the breakfast to catch the tour bus. There’s a frequent local bus service which goes around the town but since the property is located very far away it takes minimum 20 minutes to get to the restaurant area ( There are 2 restaurants inside the property ) we wanted to try other options. DoorDash or Uber eats don’t deliver since it is far away. Everything is very expensive including the coffee at Starbucks inside the market located inside the property. If you are going to stay in the resort enjoying all the amenities and beaches then go for it . But if you are going to take tours and want to explore local places then choose the other hotels located centrally.
2024 年 4 月に 5 泊滞在
Social Media Coordinatorからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Sivakumar,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun. We strongly believe that there is always room for improvement, therefore we truly appreciate you mentioned that we are lacking. We greatly value your feedback and appreciate you bringing these issues to our attention. Please be assured that we will take immediate steps to rectify these shortcomings. Thank you for your understanding, and we hope to have the opportunity to redeem your confidence in our resort and service.