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パビリオン オン ノースボーンの口コミ

4.5 out of 5
パビリオン オン ノースボーン
242 Northbourne Avenue, Dickson, ACT

口コミ

8.4

とても良い

評価 10 - 1208 件の口コミ中 553 件が非常に良い" "
評価 8 - 1208 件の口コミ中 440 件が良い" "
評価 6 - 1208 件の口コミ中 126 件が普通" "
評価 4 - 1208 件の口コミ中 53 件が不満" "
評価 2 - 1208 件の口コミ中 36 件が非常に不満" "

8.8/10

清潔度

9.0/10

スタッフとサービス

8.2/10

設備とサービス

8.0/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Naoto

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Overall it was a great experience. Only thing that I don't really like is the amenities. There was no teeth brushing, facial soap, slippers.
2024 年 3 月に 2 泊滞在

6/10 (普通)

??

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

KAZUTO

2022 年 3 月に 1 泊滞在
Danからの返信 (投稿日 : 2022 年 3 月 21 日)
Good Morning Kazuto, Thanks for staying with us and giving up perfect marks on the feedback form. We hope to see you back again really soon. Kind Regards Dan Brophy Front Office Manager

10/10 (非常に良い)

Denise

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very comfortable bed
2024 年 5 月に 1 泊滞在

8/10 (良い)

Noula

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

8/10 (良い)

maria

家族旅行
良かった点 : スタッフとサービス
Liked: quiet, friendly reception staff. easy access to room. Reception staff quick to respond to request for help. Light rail stop almost in front of property so could travel easily. Did not like: ignored at restaurant- area when I went to ask a question. Room cleanliness so so- food marks on light switch there before we arrived and still there 2 days later. floor in bathroom had visible marks (sticky blobs) there from before we arrived. Would have been nice to have a biscuit or two waiting for when we checked in to have with our coffee as those without cars could not go immediately shopping. broken glass near front entrance in the shrub not noticed or removed. Maybe someone doing a check of the surrounds twice daily? only takes a few minutes.
2024 年 4 月に 2 泊滞在

4/10 (不満)

Ophelia

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
I can hear my next room tv show while sleeping, and even worse I can hear the water pipe noise when my upstairs using water...
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Georgina

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay, comfy beds though small bathroom, lovely downstairs seating with the plants, we’ll be back
2024 年 4 月に 2 泊滞在

6/10 (普通)

Brian

良かった点 : 清潔度、スタッフとサービス
A bit tired but did the job.
2024 年 4 月に 1 泊滞在

6/10 (普通)

Charles

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
A tired-looking hotel in need of a rejuvenation
2024 年 4 月に 1 泊滞在

8/10 (良い)

Raymond、Sydney

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Very good location to stay. Whilst dated the rooms were clean good sized . The staff were helpful the check in / out was easy . Parking was close .
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Quick and easy check in
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Matthew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I really liked the ambience of Pavilion on Northbourne. You walk in and are greeted by a lovely atrium bar and cafe, surrounded by lush greenery and plants. It's a great place to have your morning breakfast, a drink with a friend. The pool is also conveniently located if you feel like a refreshing dip on a cold Canberra morning! Logistics-wise, its also just a few minutes walk from the Light Rail which takes you into Canberra City with ease.
2024 年 3 月に 3 泊滞在

8/10 (良い)

Andy

出張
良かった点 : 清潔度、スタッフとサービス
Property is a bit dated but staff are (mostly) nice. Coffee is awful.
2024 年 3 月に 2 泊滞在

8/10 (良い)

Rochelle

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Well located property. Walking distance to shops. Well presented and good dining options.
2024 年 3 月に 1 泊滞在

8/10 (良い)

LaVerne

2024 年 3 月に 2 泊滞在

4/10 (不満)

George

気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Asking a couple questions at the check in I was told there was a list in my room that would answer all my questions. Really? So personal interaction is not part of the hotel experience any more? Well, I hadn’t seen rude until I arrived at breakfast. They make you prebook the night before to save $5 off the $29 price tag. What they don’t tell you is that coffee is not included. There is some brown coffee-like liquid included and when I told the staff it needed refilling they took me back to it and kept pressing it violently, to show me that there were still three drops left. They did refill it eventually. They didn’t need to be rude about it. Breakfast had all the usuals but it didn’t taste good. The “gym” is a small windowless room with maybe five machines. I specifically looked for a hotel with a gym and this is not acceptable. The pool was fine. The balcony attached to my room was filthy. The room itself is well-sized and nice. So is the shower. What I didn’t like is that the aircon was either freezing or heating. It couldn’t be turned off and was a little too noisy for my liking. All in all, I can find a decent room for that price at any hotel and this one doesn’t deliver on service, food or extras. Do not recommend.
Dan Brophyからの返信 (投稿日 : 2024 年 3 月 14 日)
Hi George. Thank you for taking the time to share your feedback. I was truly disheartened to read your review and want to apologize for not meeting your expectations. Please know that we take all guest feedback very seriously and will be reviewing the details with staff to ensure we do better next time. If you’re willing to give us another shot when you’re back in town, please reach out directly as I would love to personally oversee your stay. I know we can do better and I want to prove it. Thank you.

10/10 (非常に良い)

Jane

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent customer service. Good location. Room facilities are bit outdated and the bathroom is small. Love the courtyard which is the best for relaxing after a long busy day out.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Terry

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy check in process and clean room. Was close to light rail stop and had a happy hour at the bar on weekdays 4-6pm.
2024 年 3 月に 1 泊滞在

8/10 (良い)

Francis

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient as can take light rail into city centre. Rooms are clean and comfortable. The Wifi in the room on ground floor not good. Reported this to staff on check out.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Peter

カップルで旅行
Service was very good
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Alex

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed here many times. Convenience
2024 年 2 月に 1 泊滞在

4/10 (不満)

Michael

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
I did not like being told at 1.45pm that room is not yet ready (which it was) and I had to wait till 2pm to check-in. It was a silly and anti-service attitude, when I could have easily been checked in straight away. I was told to come back in 15 minutes and when I did, other people were checking in, meaning a further wait. While not a big deal it was unnecessarily poor attitude of the staff, all other places I have ever been to are more than happy to check in early, if room is available (which it was). Totally understand if it isn't...also it wasn't as if the check in clerk was doing anything else, he just stood there till 2pm when he started to let people check in...my first but definitely last time I am staying at the Pavilion
2024 年 2 月に 1 泊滞在

6/10 (普通)

Gayle

良かった点 : 清潔度、スタッフとサービス
Bed & pillow were very comfortable. Room was very very stuffy. Not good for sleeping. Bathroom was antique & small.
2024 年 2 月に 2 泊滞在

6/10 (普通)

Ross

グループ旅行
If there is a wedding or a function then parking is near impossible in there car park as I had to park on the street behind the building
2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

Don

家族旅行
気になった点 : スタッフとサービス
It is pretty sad when a hotel keeps the noisy guest and forces a mother and her 12 year old son to leave the property and sleep in their car in a park due to the ongoing noise and banging which was scaring our 12yo. An exciting trip to Canberra to compete at the Annual Show ruined with a nightmare stay.and no sleep.
2024 年 2 月に 1 泊滞在

4/10 (不満)

Lea

The noise outside my room was ongoing and annoying. The food was appalling but the front of house staff were accommodating.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Irina

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice, clean place . Friendly staff I will be back
2024 年 2 月に 1 泊滞在

8/10 (良い)

Brian

2024 年 2 月に 1 泊滞在

6/10 (普通)

Paul

家族旅行
Hotel review
Hotel in a good location.May need some updates the rooms are a Little old.
2024 年 2 月に 2 泊滞在

8/10 (良い)

Graeme

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Friendly staff
2024 年 2 月に 3 泊滞在

8/10 (良い)

Marianne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very good room and location.
2024 年 2 月に 3 泊滞在

10/10 (非常に良い)

Raymond

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pavillion was great
2024 年 2 月に 2 泊滞在

8/10 (良い)

Gerard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A great option
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Glenn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff are always helpful...easy check in.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Clinton

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The easy free parking and onsite restaurant were highlights
2024 年 2 月に 1 泊滞在

8/10 (良い)

Christina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

8/10 (良い)

Joanna

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Check-in staff member was very brusque - held his hand up when I asked him where parking was as if to stop me asking because that was coming later in his spiel! We ordered room service dinner and it was cold but that may have been because there was a fire alarm at about 10pm and they forgot to warm the food up afterwards. (Not a big problem.) The beds and room were very comfortable. Unfortunately the TV didn’t work and the light in the bathroom flickered like a strobe light but all in all the price of the room was reasonable for a comfortable night’s sleep. Check-out staff was lovely.
2024 年 2 月に 1 泊滞在

6/10 (普通)

Kim

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Have stayed here many times before but this time was a negative experience. There was a fire alarm which turned about to be a false alarm. There were no fire wardens giving guests instructions or even checking to see if there were any guests who may need assistance. The people in the room above were extremely noisy all hours of the day & night.
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Glen

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was very conveniently located for me. The staff were all very pleasant and efficient which was a huge plus.
2024 年 2 月に 2 泊滞在

8/10 (良い)

David

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Whilst convenient location and overall good amenities, our stay was let down by a serious safety breach. On our first night, the fire alarm went off early evening and a strong burning smell was detected. My wife and I quickly vacated using the stairs. YET NOT one single staff member/designated Fire Warden (who should have been attired with labelled fluro vest and helmet) appeared or to give directions to an evacuation area. A muffled voice of non-English background announcement was heard once but no one could understand it. And guests in out building did not evacuate because there was no directions. We gave advice to them but confusion reigned. It was a shambles and breached all current fire regulations of national safety. Upon finding staff in the main foyer and the alarm still ringing, we were advised to return to our rooms as they had to wait for the fire authorities to arrive. We remained in the car park assuming it was the muster station. This procedure by your accommodation and staff was a serious and major concern with a major investigation warranted!
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Joseph

2024 年 2 月に 1 泊滞在

8/10 (良い)

Ayah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The stay was great, I felt very comfortable in my room. It was clean and had basically all I needed. It smelled very clean as well. Very good value for the price I paid. The pool was wonderful, and it is right next to the tram line a few minutes out of the centre city. It had 24-hours room service, and I felt safe leaving my bags there on my last day after checking out. It was a safe area. The hotel can get noisy in the afternoon but was absolutely peaceful in the evening. The coffee from the cafe could have been stronger. I would book again!
2024 年 2 月に 3 泊滞在

8/10 (良い)

Bruce

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Would not hesitate to stay again
2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

GUANG

2024 年 1 月に 1 泊滞在

8/10 (良い)

Pamela

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 4 泊滞在

6/10 (普通)

Prasad

2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Adam

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good friendly service, well presented hotel
2024 年 1 月に 1 泊滞在

8/10 (良い)

Peter

2024 年 1 月に 1 泊滞在

8/10 (良い)

Ian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 3 泊滞在