All guestrooms at GrandStay Hotel & Suites have perks such as premium bedding and air conditioning, as well as amenities like free WiFi and desk chairs.
I planned our hotel room in April for a concert in the area on May 31st 2024. They charged my card $144 right away.
Fast forward May 31st morning, the day we were supposed to check in...someone called from the hotel and said they had "flooding ' and our reservation was cancelled. I believe they over booked and I was the sucker who lost their room. All the surrounding hotels were completely booked because of the c8ncert
I at the time of the call, didn't know they had already charged my card. The girl offered a free night some other time. Then I saw they charged my card. So the gift certificate wasn't a nicety to apologize for the HUGE inconvenience of having nowhere to sleep. It was a refund.
So all in all. I NEVER recommend this place. When I cancel the morning of my hotel reservation I get penalized. But when they cancel that morning they don't have to give you anything back? That's terrible customer service. I've contacted my credit card company to dispute the charge as I never got what I paid for
Denise
2024 年 5 月に 1 泊滞在
8/10 (良い)
Ariel
小さなお子様連れの家族旅行
2024 年 6 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was nice and quiet
Ariel
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Wanda
家族旅行
2024 年 6 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly staff. Room was clean beds very comfortable. I would stay again anytime when in the area.
Wanda
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Leonard
2024 年 6 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place
Leonard
2024 年 5 月に 2 泊滞在
8/10 (良い)
James
2024 年 5 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nothing fancy. But my room was clean, the breakfast was standard fare but fresh, with the dining area maintained clean. Overall a good, safe choice
James
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Denise
カップルで旅行
2024 年 5 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very clean, staff was prompt and welcoming. bed was coomphy, recently renovate. Highly recommend.
Denise
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Wanda
家族旅行
2024 年 5 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They have completely remodeled this hotel. The staff is amazing, going out of their way to please. Very, very happy!