Xinchao ひろし, Greetings from La Residencia - A Little Boutique. Thank you very much for your time to write us a kind review on Expedia. It is wonderful to know that you had a great experience. Thank you for mentioning Sophia. Your compliments have brought smiles to them to continuously offer our guests with the quality products and deliver excellent service from the heart. We all look forward to welcoming you back in the nearest future. Best Regards

Dear Aza, We are really pleased to hear about your great experience in our rooms and the efficient service by our service staff. Your compliment will serve as an inspiration for the team in continuing to serve with Hoi An grace, warmth and care We hope that we will have a chance to welcome and serve you again in the next holiday! Sincerity

Dear Traveller, Thank you for your review and sharing your comments with the travelling public, it is very much appreciated. It truly was our pleasure to have you stayed with us. We highly appreciate your kind words about our staff and beakfast. We appreciate your feedback and will take it into consideration for the future. Kind Regards, Jane (Mrs.) Guest Relation Manager

Dear フランク, What a delight to know that you have had a great stay with us at La Residencia and thank you for taking time to comment about us here on Expedia. We are truly grateful of your appreciation of our restaurant as well as our staff. We can't wait to welcome you back for a second holiday with us! Kind Regards, Jane (Mrs.) Guest Relation Manager

Dear Izudoro, Thank you for your perfect rating on Expedia. We are thrilled that you enjoyed our restaurant as well as our staff. Please come back again soon for another amazing time! Kind Regards, Jane (Mrs.) Guest Relation Manager

Dear Traveler, 존경하는고객여러분 먼저 저는 호텔전체직원들을대표하여 지난에 Hoi An 고도시관광중 La Residencia Hoi An Luxury Boutique Hotel저희호텔을 애용하여 선택해주신 고객여러분들에게 진심으로감사를 드립니다. 저희들은 고객여러분들과함께 세계의유산물인 Hoi An 고도시를 재미있게 탐구 하고알아본것을 안내드림으로 영광스럽게생각하며저희호텔에서 머무르시는 동안에 여러가지 잊을수없는기념들을가지심으로 저희는더욱더 행복한다고 생각 합니다. 고객여러분들이저희 호텔에서 머무르시는동안 평가해주신의견들은 정말로 너무 귀중한것입니다. 그것은 끊임없이 서비스능력과픔질을올려내며고객여러부들에게 마음에들게함으로 저희들을 격려하여주고 도와주신것입니다. 고객여러분들이 저희호텔에찾아오실때마다 처음 에 “본신이 호텔의손님이다”고 하실수있지만 숙박하시고 점차 시간지나 떠나실때 “본신이La Residencia 호텔-이가족의 한성원이다” 그렇게생각나도록 열심히노력하고있습니다. 또다시한번 La Residencia 호텔의직원집체에대하여 평가하여인정해주신 고운말씀들을 해주시였어서 감사를 드립니다. 앞으로 가족이나친구들과함께 Hoi An 고도시에 관광하러 찾아오실때 꼭 La Residencia hotel호텔 에 또오십시오 ! 고객여러붇들을 열렬히 환영합니다. 항상몸건강하시고 무궁무진발달 되기를기원합니다. 존경하는인사를드리면서 Jane(Mrs.) 고객관계관리담당부서장

Dear Michi, Thank you for your excellent review on Expedia and recommending us to other travelers. It truly was our pleasure to have you stayed with us. We highly appreciate your kind words about our staff, food, room and cleanliness. We appreciate your feedback and will take it into consideration for the future. Thank you again for choosing our hotel as your accommodation of choice and we do hope to have the pleasure of welcoming you back for your next stay. Kind Regards, Jane (Mrs.) Guest Relation Manager

Dear Sir/Madame, Thank you for your excellent review on Expedia and recommending us to other travelers. It truly was our pleasure to have you stayed with us. We highly appreciate your kind words about our staff, food, room and cleanliness. We appreciate your feedback and will take it into consideration for the future. Kind Regards, Jane (Mrs.) Guest Relation Manager

Dear Sir/Madame, Thank you for your review and sharing your comments with the travelling public, it is very much appreciated. We always put our guest at the heart of everything we do and ensuring that guest’s experiences are more perfect. I will pass on your review to the whole team as it will serve an encouragement to keep up our great works Kind Regards, Jane (Mrs.) Guest Relation Manager

Dear よし, Thank you for taking the time to share your recent stay at La Residencia with Expedia readers. I am glad to hear that you found our staff very friendly and helpfully. Also that you enjoyed your time in our breakfast time. Thank you also for your feedback about our curtain in the room. We would like to take this opportunity to express my deepest sympathy. We would definitely look into this and ensure to apply immediate action. We would not allow this to hinder on our services as the hotel’s aim is to provide quality customer service to everyone. Please receive a thousand of apologies from the Top Management to our staff at La Residencia Hoian Boutique hotel sent to you & your partners who had deserved a good time & memories in this lovely Hoian City. There are certainly some teething problems unavoidable and your constructive comments have assisted us a lot to look at these problems and rectify them immediately like now. We would love to welcome you back sometime in the future for another holiday at La Residencia. Kind Regards, Jane (Mrs.) Guest Relation Manager

Dear Sir/Madame, Thank you for taking the time to share your recent stay at La Residencia with Expedia readers. I am glad to hear that you found our staff very friendly and helpfully. Also that you enjoyed your time in our breakfast. We hope to be able to host another holiday for you in the near future. Kind Regards, Jane (Mrs.) Guest Relation Manager

Dear Sir/Madame, Thank you for your review and sharing your comments with the travelling public, it is very much appreciated. I am glad to hear that you took full advantage of all the hotel amenities, our decoration in the room,our amazing breakfast and our lovely staff. All our staff put in a tremendous effort into making every guests stay a special one. I would personally like to thank you for choosing La Residencia for your stay in Hoi An and we hope to have the pleasure of welcoming you back on your next stay. Kind Regards, Jane (Mrs.) Guest Relation Manager