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Reviews of Hotel Plaza Versalles

3.5 out of 5
Hotel Plaza Versalles
Av 5 norte # 17 - 59, Cali

Reviews

7.0

Good

Rating 10 - Excellent. 24 out of 89 reviews" "
Rating 8 - Good. 25 out of 89 reviews" "
Rating 6 - Okay. 14 out of 89 reviews" "
Rating 4 - Poor. 15 out of 89 reviews" "
Rating 2 - Terrible. 11 out of 89 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

SANDRA

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Cesar

Disliked: Cleanliness, room comfort
The shower was dirty,I would say they never clean it,I got athlete foot,the bed matress was so uncomfortable,my back hurts,I only slept there for about 3 nights eventhout I paid 8 nights room1004 ,I paid for queen bed an got a smaller bed.iam not satisfied stay there 12-20-22 to 12-28-22
Stayed 8 nights in Dec 2022

6/10 Okay

Stephanie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is literally frozen in time, but it was clean and friendly staff. There is no hot water available which is odd but it wasn’t terrible. Great location and did the job for 1 night.
Stayed 1 night in Jul 2022

10/10 Excellent

Rafael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole staff are very friendly and helpful. Good restaurant. We had a very good experience.
Stayed 2 nights in Dec 2021
Response from Hotel Plaza Versalles on Jan 27, 2022
Siempre a la orden, esperamos poder atenderlos de nuevo por acá.

10/10 Excellent

Xiomara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Ireny the manager was so above and beyond caring and attentive.
Stayed 6 nights in Sep 2021

10/10 Excellent

Xiomara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Sep 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Jul 2021
Response from Administración on Jul 21, 2021
Buenas tardes, muchas gracias por su visita y su calificación, esperamos atenderlo de nuevo con nuestros servicios y calidez humana de todo nuestro personal.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Close to hospital
The hotel was perfect for what I needed. Very close to Clinica Occidente. Walking distance.
Stayed 4 nights in Oct 2020

6/10 Okay

Verified traveler

Disliked: Amenities, property conditions & facilities
Roon to short
Stayed 3 nights in Nov 2019
Response from sr on Nov 21, 2019
Cordial Saludo , De antemano agradecemos por tomarse en tiempo en calificar nuestro servicio, esperamos poder atenderlo en una próxima oportunidad.

4/10 Poor

Erhard

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Hot water really limited
Old furniture, disappointing atmosphere No hot water in the evening
Stayed 1 night in Sep 2019
Response from Erhard on Oct 5, 2019
Cordial Saludo lamentamos que su estadía no haya sido de su agrado, estamos tomando acciones de mejora en todas nuestras áreas, de antemano agradecemos por sus comentarios y criticas constructivas ya que esto permite la mejora continua de todas nuestras áreas de apoyo.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Sep 2019
Response from Anonymous on Oct 5, 2019
Cordial Saludo De antemano le agradecemos por tomarse el tiempo de realizar la calificación de su estadía , es de aclarar que estamos en una mejora continua y esperamos tener el gusto de atenderle nuevamente.

2/10 Terrible

Val

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was no hot water in the suite hot tub or jacuzzi wasn’t working and it was not clean. The ring desk guy was really nice and tried to help us. But wasn’t the point. I felt I threw my money to the garbage.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, price and staff! Always felt welcomed
Stayed 14 nights in Dec 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service
Stayed 2 nights in Nov 2018

4/10 Poor

Oscar, Miami

Disliked: Cleanliness, property conditions & facilities, room comfort
Didn’t have hot water after 10 am and water was turned off intermittently during the day. None of this information is mentioned on Expedia which I think is really a lack of research on part of Expedia. Will definitely NOT BE staying here ever again
Stayed 9 nights in Oct 2018

6/10 Okay

Juan, New York City

Disliked: Staff & service
Bare basic hotel for business trip
If you are looking a hotel just for sleep while you are in a business trip, this is a OK hotel for the price. I've used just for 1 night while waiting for my early flight the morning after. Room is clean, staff is under-trained but they try to do the best they can.
Stayed 1 night in Feb 2018

6/10 Okay

Deivid, New York, NY

Liked: Staff & service
In need of upgrades
This is my second stay here, I hoped the second would be nicer than the first, but after this one I might not be back. This hotel seems to be decaying, the staff is extremely helpful and nice, but the hotel itself seems to be falling apart. The wifi is very weak everywhere in the hotel, the towels feel like old hospital towels and the doors on the room offer no privacy, on my last day i was changing to finally leave and one of the room attendants walked on me without knocking on the door. The breakfast is good for the price and the staff of the restaurant is great and attentive. Overall, if you are on a budget and need a place just to sleep this place is good. It is on a great location and you can basically walk everywhere. Beware: Cash only hotel.
Stayed 8 nights in Jul 2017

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room, in a very good area. Staff is pleasant, but they only have hot water available for a few short hours in the morning the rest of the day they turn off the hot water heater.

2/10 Terrible

irwin, california

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No credit accepted
Made the reservation 2 weeks before, when got there they told me they don't accept credit cards Colombian pesos only, I explaint to the front desk how hard is to exchange dollars in Colombia and after 8:00 pm is impossible to get pesos anywhere, no manager to talk to.

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Tina, Los Angeles

Disliked: Cleanliness, property conditions & facilities, room comfort
Spend a little more and get a better place
From the start a big disappointment. Traveling for a short vacation with my family I booked two rooms 3 months in advance. Upon check in I was told they only have one room for 3 people in my reservation. Paula a very unskilled person in customer service couldn't care less and didn't try to offer me options. When I started my call to expedia, they "suddenly" found the mistake they made and managed to accommodate us. Things didn't stop there, out of 5 nights, three of them we didn't have water no wi fi after 10 pm in our rooms. In my room the faucet was broken and took a minute for them to fix it. Safe boxes didn't work in two of the rooms. Towels look like a luxury. We only had 2 medium old towels, forget about hand or wash cloths. Noise was awful. Housekeepers would just come around 8 am when we were trying to rest knocking on doors so loud !! They would even walk on you with no regards for your privacy. Breakfast wasn't exactly a highlight. At breakfast Nelson was a really nice man, very attentive, but the woman who replaced him was awful. She was very rude and made us feel very uncomfortable with inappropriate comments. I have to say most of the staff was helpful and respectful. Exceptions: Paula, the breakfast lady and housekeepers didn't make the cut. I'm not a person that is hard to please, but this was too much adding to have my family go through this. We opted to laugh about it, but we would never recommend this place.

2/10 Terrible

marilyn, Croydon UK

Disliked: Staff & service, property conditions & facilities
Not a hotel for English speaking tourist.
I wouldn't book this hotel again on departure I had to pay cash. The hotel doesn't accept credit card. The hotel didn't mention this when I booked until the day of departure. The reception staff didn't speak English or tried to accommodate English tourist. The hot water didn't work two days we stayed there. The wi-fi wasn't reliable. The shower head was broken and came out like a force of water.
Response from edgar perez on Apr 21, 2016
Good day Dear Ms. Marilyn, for us is very important to your comment, this helps us to improve and grow every day more, we provide the best service with the highest quality, we hope to receive again. Thank you very much for visiting us.

8/10 Good

Robert, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a really good price
Nice and clean hotel with great staff. Nice pool and good breakfast. I felt it was a really good value, would stay there again.
Response from edgar perez on Apr 9, 2016
Good day Mr. Robert, is a pleasure My name is Edgar Perez Commercial Director, we thank you for visiting our beautiful city and staying in this its Hotel Plaza Versalles, Thank you for your comments, they help us grow and improve every day .

2/10 Terrible

JOHN

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Response from edgar perez on Apr 21, 2016
Buen dia Estimado Sr. John, para nosotros es muy importante su comentario, este nos ayuda a mejorar y crecer cada dia mas, queremos prestar el mejor servicio con la mayor calidad, esperamos poder volverlo recibir. Muchas gracias por Visitarnos.

2/10 Terrible

ANDRES

Stayed 2 nights in Jun 2023

2/10 Terrible

Ricardo

Stayed 1 night in Nov 2022

8/10 Good

EXPEDIA

Stayed 1 night in Apr 2022
Response from Hotel Plaza Versalles on May 13, 2022
Gracias por tu calificación

8/10 Good

Juan Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

4/10 Poor

Germán

Disliked: Property conditions & facilities, room comfort
decepcionado instalaciones muy deterioradas, no toalla de manos , mal olor
Stayed 1 night in Jun 2021
Response from Administración on Jul 21, 2021
Señor Germán buenas tardes, gracias por invertir su valioso tiempo en hacernos el comentario; le aclaro que todas nuestras imágenes de pagina web y portales virtuales corresponden actualmente a la realidad física del Hotel, creo la palabra deteriorado no aplica en este caso, diferente es que no somos un hotel muy moderno, con todas las tecnologías actuales que quizás usted requiere, pero en nuestra categoría es vital que los servicios ofrecidos sean de la mejor calidad para la satisfacción de nuestros clientes con quienes estamos obligados a prestar un buen servicio y mejorar cada día, de lo contrario los entes de control no permitirían la operación. Para su estadía solo utilizamos toallas de una sola referencia, y si el cliente requiere algo adicional se le facilita con todo gusto así como fue su caso. Gracias.

4/10 Poor

Alejandro

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

HUGO DANIEL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfecho
Muy buen servicio , excelente Atencion y comodidad
Stayed 1 night in Jan 2020
Response from sr on Jan 21, 2020
Cordial Saludo De antemano agradecemos sus comentarios , esperamos tener la oportunidad de atenderle nuevamente.

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from sr on Dec 1, 2019
Cordial Saludo Sr.Mauricio De antemano agradezco por sus comentarios positivos , esperamos tener el gusto de atenderlo nuevamente.

10/10 Excellent

Galo Humberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención
Muy bien
Stayed 1 night in Nov 2019
Response from sr on Nov 13, 2019
Cordial Saludo Señor Galo De antemano agradecemos sus comentarios , esperamos tener el gusto de atenderle nuevamente.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La atención del personal en general fue muy buena, el lugar estaba muy limpio, buena ubicación y el sitio es tranquilo, el desayuno es rico pero los dos días fue el mismo menú, debería haber mas variedad en frutas y huevos al gusto.
Stayed 1 night in Nov 2019
Response from sr on Nov 21, 2019
Cordial Saludo De antemano agradecemos los comentarios y criticas constructivas ya que nos sirven para mejorar continuamente, esperamos tener el gusto de atenderle nuevamente.

8/10 Good

Liliana Angelica

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from sra on Nov 21, 2019
Cordial Saludo Sra. Liliana De antemano agradecemos por tomarse el tiempo de calificar nuestro servicio. esperamos todo haya sido de su agrado. esperamos tener el gusto de atenderla nuevamente.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendable
Buen servicio, aseado y muy buen desayuno y hay parqueadero. Es antiguo.
Stayed 1 night in Oct 2019
Response from sra on Oct 17, 2019
Cordial Saludo Sra. Patricia De antemano agradecemos sus comentarios , esperamos tener la oportunidad de atenderla nuevamente

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Sr. on Oct 10, 2019
Cordial Saludo De antemano agradecemos por tomarse el tiempo y calificar nuestro servicio. esperamos tener el gusto de atenderle nuevamente.

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Sep 2019
Response from Sra. mariana on Oct 7, 2019
Cordial Saludo Sra. Mariana De antemano agradecemos por tomarse el tiempo de calificar nuestro servicio, esperamos nos permita atenderla.

10/10 Excellent

JULIETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado
Excelente atención. Rico desayuno. Habitacion cómoda
Stayed 1 night in Sep 2019
Response from Sra. Julieth on Sep 12, 2019
Cordial Saludo Sra. Julieth De antemano agradecemos su comentarios, esperamos nos permita tener la oportunidad de atenderle nuevamente en sus próximos viajes.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una experiencia excelente Un ambiente muy agradable y tranquilo .
Stayed 1 night in Sep 2019
Response from para el caballero william on Sep 12, 2019
Cordial Saludo, para nosotros es un placer atenderle de forma profesional y amable, muchas gracias por preferirnos, esperamos vuelva pronto. Muchas gracias.

8/10 Good

Esteban Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Sr. on Oct 2, 2019
Cordial Saludo Sr. Esteban De antemano agradecemos por tomarse el tiempo de realizar la calificación de su estadía , esperamos tener el gusto de atenderlo nuevamente.

8/10 Good

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from sr on Sep 17, 2019
Cordial Saludo Sr. Jose De antemano agradecemos por tomarse el tiempo de generar calificación por su estadía, esperamos contar con su visita nuevamente.

10/10 Excellent

ALVARO JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable.
Buen Hotel, y ubicación cerca a la zona de mi interés en el viaje.
Stayed 1 night in Jul 2019
Response from sr on Oct 2, 2019
Cordial Saludo Sr. Alvaro De antemano agradecemos sus comentarios , esperamos tener el gusto de atenderlo nuevamente .

2/10 Terrible

Daniela

Disliked: Staff & service, property conditions & facilities, room comfort
Mala experiencia
El lugar se veía muy bien en fotos. Cuando llegamos allá nos cobraron 20.000 más de lo que decía en internet. No es grave. Luego, no nos dejaron ingresar a la piscina y al comedor porque estaban en un evento hasta por la noche (llegamos a las 2:00 pm). Las habitaciones olían a viejo, la madera y todo estaba viejo. El aire no funcionaba bien, ni el televisor. Cuando salimos en la noche nos dijeron que llegaramos antes de las 9:00 porque cerraban el parqueadero y no nos dejaban entrar. Llegamos a las 8:50 de la noche, ya tenían cerrado y casi no nos abren. El desayuno estuvo bien. Realmente no es un hotel cómodo y no está en muy buenas condiciones. Nada que ver con las fotos y con la entrada.
Stayed 1 night in Aug 2019

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from sr on Oct 2, 2019
Cordial Saludo Sr. Andres De antemano agradecemos por tomarse el tiempo de generar su calificación sobre la estadía , esperamos tener el gusto de atenderlo nuevamente.

4/10 Poor

Maria

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
El mobiliario del hotel es pesimo, viejo, el desayuno es disque "buffet",pero NO te permiten que te sirvas,ellos sirven, me parece absurdo y coexitivo.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Stayed 4 nights in Mar 2019

8/10 Good

Verified traveler

Stayed 4 nights in Mar 2019

10/10 Excellent

Diana patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel es muy comodo limpio. El desayuno super rico. Es muy central
Stayed 1 night in Jan 2019