Dear Raul,Thank you for taking the time to write the review, we really excited to hear that you had a great time during your stay and hopefully you will consider us for your future plans.

Hola Hein Min,Thank you for sharing your wonderful experience! We're thrilled to hear that your first time in Mexico was made memorable by our friendly and hardworking staff, clean facilities, and stunning views. We're glad you enjoyed the food, gym, spa, and daily entertainment. Special thanks for acknowledging Carmen and Enrique for bringing great vibes to the activities. We look forward to welcoming you back to Sandos for another fantastic stay!Best regards,

Dear Jessica,Thank you for your feedback! We're delighted to hear that you enjoyed the VIP upgrade and found the food to be of good quality. However, we sincerely apologize for the inconvenience caused by the timeshare promotions. Your comfort and relaxation are our top priorities, and we understand how important it is to have a stress-free vacation. We will address this issue with the relevant departments to ensure a more pleasant experience for all our guests. We hope to welcome you back soon for an even more enjoyable stay!Best regards,

Dear Kristy,Thank you for your feedback! We're delighted to hear that you enjoyed your stay and found everything amazing. We appreciate your input on the food and will share your comments with our culinary team to ensure we can improve and provide an exceptional dining experience for all our guests. We hope to welcome you back soon!Best regards,

Dear Soumitra,Thank you for your feedback! We're pleased to hear that you found good value for your money and enjoyed our pools and beautiful scenery. We understand the disappointment of not being able to swim at the beach due to safety reasons, and we appreciate your understanding. We hope to welcome you back soon for another enjoyable stay!Best regards,

Dear Peace,Thank you for your feedback! We're thrilled to hear that you had such a positive experience with our staff, especially Joel and Yuki. We're glad you enjoyed our location and views. We appreciate your comments regarding the food and will work on improving it. We hope to welcome you back soon for an even better experience!Best regards,

Hi Chassity,Thank you for choosing us for your stay and for taking the time to rate your experience. We value your feedback and would love to learn more about your visit. If you have any additional comments to share, we'd greatly appreciate it.Looking forward to welcoming you back in the future!Best regards,

Hi Jeffrey,Thank you for choosing us for your stay and for taking the time to rate your experience. We value your feedback and would love to learn more about your visit. If you have any additional comments to share, we'd greatly appreciate it.Looking forward to welcoming you back in the future!Best regards,

Hola Amrut,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our amazing location, great hospitality, and VIP amenities. It's fantastic that you found the mattress comfortable and the room very clean. We're glad you made the most of the resort's activities and the proximity to the marina and town. We look forward to welcoming you back and appreciate your recommendation!Best regards,

Hello Bianca,We appreciate you taking the time to provide us with your personal feedback on your stay with us. We are sorry to know that your experience was not what you expectedWe hope you could give us the opportunity to serve you again in order to change your experience.

Dear Stephen T,Thank you for your feedback! We're delighted to hear you enjoyed our property. We appreciate your suggestion for more fresh fish dining options and will share it with our culinary team for consideration. We look forward to welcoming you back soon!Best regards,

Dear Shideh,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the inability to swim in the ocean due to safety restrictions and for the inconsistencies you experienced with the food quality. Additionally, we regret that the condition of the room furniture did not meet your expectations.We are glad to hear that you found our property beautiful and our staff friendly and professional. Your comments are valuable to us, and we will address the issues mentioned with the relevant departments to enhance our guests' experience.We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay.Best regards,

Dear Amanda,Thank you for taking the time to write the review, we really excited to hear that you had a great time during your stay and hopefully you will consider us for your future plans.

Dear Michael Eric,Thank you for taking the time to write the review, we really excited to hear that you had a great time during your stay and hopefully you will consider us for your future plans.

Hi Donald Robert,Thank you for choosing us for your stay and for taking the time to rate your experience. We value your feedback and would love to learn more about your visit. If you have any additional comments to share, we'd greatly appreciate it.Looking forward to welcoming you back in the future!Best regards,

Dear Janice,It sounds like you had a wonderful time overall, especially with Norma's fantastic service by the pool. I'll make sure to pass along your feedback about the early morning music and the food quality to concerning areas to make some adjustments for a more enjoyable experience next time.Hope to welcome you soon!

Dear Jeffrey,We are happy to hear that you had a great experience at our property! Your positive feedback means a lot to us, and we're looking forward to welcoming you back for another wonderful stay. Thank you for choosing Sandos, and we can't wait to serve you soon!

Dear Maria,We are glad that you enjoyed your stay with us! We appreciate your kind words and hope to see you again soon. Thanks for sharing your positive experience!

Hi Ljiljana,Thank you for choosing us for your stay and for taking the time to rate your experience. We value your feedback and would love to learn more about your visit. If you have any additional comments to share, we'd greatly appreciate it.Looking forward to welcoming you back in the future!Best regards,

Dear Danette,Thank you for sharing your unforgettable experience at Sandos Finisterra! We're delighted to hear that our service exceeded your expectations and that you enjoyed during your 3rd stay. It's fantastic to hear specific mentions of outstanding service, we'll be sure to pass on your appreciation to the entire servers' crew.Maintaining a clean and safe environment is a top priority for us, and we appreciate your recognition of our efforts.Thank you for choosing our hotel, we can’t wait to serve you soon!Warm regards,

Hi Brandi,Thank you for choosing us for your stay and for taking the time to rate your experience. We value your feedback and would love to learn more about your visit. If you have any additional comments to share, we'd greatly appreciate it.Looking forward to welcoming you back in the future!Best regards,

Hi Mary,Thank you for your nice review!We're so glad to read that you had an amazing time at Sandos Finisterra.It's also fantastic to know that everyone provided you the best service.We can not wait to be your host again in this, your home away from home.Kind regards,

Dear Lidia,We are happy to hear that you had a great experience at our property! Your positive feedback means a lot to us, and we're looking forward to welcoming you back for another wonderful stay. Thank you for choosing Sandos, and we can't wait to serve you soon!

Dear John,Thank you for sharing your feedback. We appreciate your loyalty and are glad to hear that you enjoy staying at the VIP section, particularly for the excellent service provided by Ismael at the pool. We'll take your suggestion about the music playlist into consideration for improvement. We apologize for any disappointment with the food quality, and we'll share your comments with our culinary team. We look forward to welcoming you back for another great stay.

Hola RamiroThank you for sharing your feedback with us. We're glad to hear that you found the property conveniently located and felt safe during your stay. We apologize for any inconvenience you experienced with the food accommodations and room conditions. Your comments are valuable to us, and we will take them into consideration for future improvements. Regarding the communication via Expedia, we apologize that we were not able to assist you with the transportation arrangements; we typically request to be notified at least 1 day prior. We appreciate your understanding and hope to have the opportunity to welcome you back in the future in more favorable circumstances.

Hi Amber,Thank you very much for appreciating the excellence in service, and for recommending us to future travelers!We are happy to read that you enjoyed the facilities and that it was a productive vacation where you really had the opportunity to relax and let us pamper you.Your Mexican family is waiting for you.See you soon,

Hello Harjeet,We appreciate you taking the time to provide us with your personal feedback on your stay with us. We are sorry to know that your experience was not what you expectedWe hope you could give us the opportunity to serve you again in order to change your experience.

Dear Natalie,So glad to hear you had an excellent stay! We're thrilled you enjoyed the warm greeting upon arrival and the smooth check-in process. It's fantastic that you were pleasantly surprised to be VIP and that your room was upgraded. We appreciate your praise for our staff and are proud they provided excellent service. We apologize for any shortcomings in food quality but are delighted you enjoyed the activities and events like the white party. We'll pass along your compliments to Carlos, Arturo, Yuki, Juan, and our friendly bellboy. Can't wait to welcome you back soon!

Hola Jad,Thank you for visiting us and leaving us an excellent score of appreciation! Thank you for mentioning Enrique due to his excellence in service!We appreciate your comments.

Hi Giovanni,Thank you for recognizing the great work of our team, they all send you their best wishes and thank you for the time invested in leaving us positive comments! See you soon,

Hi Tammy,Thank you very much for appreciating the excellence in service, the food, the view, the location and for recommending us to future travelers!Your Mexican family is waiting for you.See you soon

Dear Simone,Thank you for sharing your feedback with us. We apologize if your experience did not meet your expectations.Regarding your concerns about meal times, please note that lunch service ends at 5:00 PM and dinner service begins at 5:30 PM in all our restaurants. Indeed we also offer additional services such as the SPA, bottles of wine, and special dinners with lobster. While we do provide these extra services, we always strive to ensure that all guests receive excellent service and that our all-inclusive program is fully fulfilled.We regret to hear that the quality of our alcoholic beverages did not meet your expectations. Your feedback regarding our food offerings is also noted, and we appreciate your input as we are always looking for areas where we can improve. We would have welcomed the opportunity to address your concerns and preferences during your stay.We understand that our property may not be the right fit for everyone, and we respect your decision not to return. We sincerely apologize for any inconvenience you may have experienced and wish you all the best in your future travels. Should you ever reconsider, we would love the opportunity to enhance your experience and regain your trust.Best regards,

Dear Evangeline,We are happy to hear that you had a great experience at our property! Your positive feedback means a lot to us, and we're looking forward to welcoming you back for another wonderful stay. Thank you for choosing Sandos, and we can't wait to serve you soon!

Hi Scott,Thank you for recognizing the great work of our team, they all send you their best wishes and thank you for the time invested in leaving us positive comments! See you soon,

Dear Tammy L,We are extremely sorry to read that your overall vacation experience in our hotel was affected by the sickness you describe. We completely understand your concerns and we do appreciate that you share them with us. In the explanation below we want to describe the procedures we have in place to always assure the health and safety of all our visitors. As a hotel visited by more than 15,000 new guests every month and serving food to over 600 people a day, we take a big interest in the health and safety issue. As you can imagine, if we have a problem with the food of any of our restaurants, the cleaning of food surfaces, the storage room temperatures, the cleanliness of the pools, or any other health concern, hundreds of guests would be affected by the lack of follow up of procedures. From the moment food items arrive to our storage rooms, temperatures and food quality are registered and confirmed by quality controls. In the kitchen areas, we keep all temperature logs from kitchen freezers and refrigerators and assure the responsible handling of food items with knives, cutting tables per food item to avoid cross contamination. We use special authorized products to clean surfaces, plates, silver wear as well as food items and we follow very strictly the pre-clean, main clean, rinse and disinfection program to assure the safety of our products and well-being of our visitors. We understand that most people generally attribute their discomfort to the last food item consumption, but we have learned from specialists this is rarely the reason for illness. Doctors confirm that clients react differently to a change of climate between the home front and the holiday destination or eat and drink in other amounts and at other times then they are used to at home, participate in excursions… lots of factors out of our reach can lead to stomach upset. Yet, there is nothing which can support any claim that in our hotel there is a problem with either hygiene or the quality of our products or food, nor the water. A lot of people arrive to this destination with the immunity of their body on low level, get an infection during the flight, leave the hotel by bus, taxi and visit the surrounding of Mexico, in our hotel hundreds of guests a day do not eat lunch and/ or dinner at the resort as our numbers in the restaurants prove. Although we provide disinfectant at the entrance of every restaurant and in public areas, a lot of guests refuse to use it. Although we can never know where our guest's consumed food and drinks before, during and after their holidays in Mexico, we are very sorry for their medical condition, but we know this should not necessarily be an indicator that the issue is the responsibility of our hotel or because of problems with our procedures. We certainly see nothing which should make us believe that we have any problem with our hygiene, quality of food or water supply. If our concierge desk would have been contacted about the illnes

Hola Nardia,Thank you for your nice review!We're so glad to read that you had an amazing time at Sandos Finisterra.It's also fantastic to know that everyone provided you with the best service and that we met your culinary preferences.We can not wait to be your host again in this, your home away from home.Kind regards

Dear Ronald,We're thrilled to hear that you had an excellent experience with us! It's fantastic to know that you enjoyed the pool and found our dining experiences to be very good, especially the exceptional breakfast. We're glad that the gym facility met your expectations and that you were able to use it daily.We appreciate your feedback about the noise near the stage area, and we'll certainly take this into consideration to ensure a more peaceful environment for all our guests.Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful experience in the future!

Dear Donald,Thank you for taking the time to write the review, we really excited to hear that you had a great time during your stay and hopefully you will consider us for your future plans.

Dear Michael,Thank you for taking the time to write the review, we really excited to hear that you had a great time during your stay and hopefully you will consider us for your future plans.

Hi Courtney,Thank you for choosing us for your stay and for taking the time to rate your experience. We value your feedback and would love to learn more about your visit. If you have any additional comments to share, we'd greatly appreciate it.Looking forward to welcoming you back in the future!Best regards,

Hi Marta,Thank you for choosing us for your stay and for taking the time to rate your experience. We value your feedback and would love to learn more about your visit. If you have any additional comments to share, we'd greatly appreciate it.Looking forward to welcoming you back in the future!Best regards,

Dear Andrea,We are happy to hear that you had a great experience at our property! Your positive feedback means a lot to us, and we're looking forward to welcoming you back for another wonderful stay. Thank you for choosing Sandos, and we can't wait to serve you soon!

Dear William,Thank you for taking the time to write the review, we really excited to hear that you had a great time during your stay and hopefully you will consider us for your future plans.

Hello Aidan,We appreciate you taking the time to provide us with your personal feedback on your stay with us. We are sorry to know that your experience was not what you expectedWe hope you could give us the opportunity to serve you again in order to change your experience.

Hi Justin P,Thank you very much for appreciating the excellence in service, the food, the location and for recommending us to future travelers!Your Mexican family is waiting for you.See you soon

Dear Saturnius,Thank you for taking the time to write the review, we really excited to hear that you had a great time during your stay and hopefully you will consider us for your future plans.

Dear Shelly,Thank you for taking the time to write the review, we really excited to hear that you had a great time during your stay and hopefully you will consider us for your future plans.