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ブリタニア パレス ホテル バクストン & スパの口コミ

4 out of 5
ブリタニア パレス ホテル バクストン & スパ
Palace Road, Buxton, England

口コミ

7.2

良い

評価 10 - 1002 件の口コミ中 254 件が非常に良い" "
評価 8 - 1002 件の口コミ中 331 件が良い" "
評価 6 - 1002 件の口コミ中 200 件が普通" "
評価 4 - 1002 件の口コミ中 132 件が不満" "
評価 2 - 1002 件の口コミ中 85 件が非常に不満" "

7.6/10

清潔度

7.4/10

スタッフとサービス

7.0/10

設備とサービス

6.6/10

施設のコンディションと設備

7.0/10

環境への配慮

口コミ

8/10 (良い)

William

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel is extremely convenient to the town and in a beautiful dominant position. Parking is easy and reasonably priced and the staff were polite and helpful. Through circumstances we didn't eat there so cannot comment in regard to food. Only adverse comments are the size of the room - we had to sidle past the bed and the untidy area visible through the window to the rear of the property. Value for money.
2024 年 5 月に 1 泊滞在
Reception Teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear William,Thank you for your review and for staying with us a the Palace Hotel. We are glad too hear that you had a wonderful stay, and apologise that the room wasn't up to your standard. We can see that you booked a compact double room, which might be why your room wasn't a bigger size, but we are sorry about the view outside the property. I will send your feedback to the correct team, and thank you again for your stay :)

10/10 (非常に良い)

Helen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy to get to with parking.All clean and updated. Nice to use pool and sauna.
2024 年 5 月に 1 泊滞在
Palace Hotel Reception からの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Helen,Thank you for your review and we are glad to hear you had a wonderful stay :)

10/10 (非常に良い)

Sue

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Check in really easy . Parking was great and included in price . Room was very clean Breakfast was v good
2024 年 5 月に 1 泊滞在
Palace Hotel Reception からの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Sue,Thank you for your review and we are glad to hear you had a great stay :)

8/10 (良い)

Graham

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I don't like being charged parking when you staying at the hotel and and spending money at the bar and meals
2024 年 5 月に 1 泊滞在
Palace Hotel Reception からの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Graham, Thank you for your review of the Palace Hotel. We are very sorry that your stay didn't live up to your standards. Please rest assured that we will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts. Best Wishes

8/10 (良い)

Alan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The building was impressive outside but would benefit from some work and tidying up around the outside seating area. The reception area was quite impressive with very well kept lounge areas with comfy well kept furniture. Loved the chandler and staircases. Our room was quite disappointing in that it was very dated and the furniture was cheap. The mattress certainly required changing for a new one, although the bedding was clean. The bathroom, although quite large, again was very dated. There were exposed water pipes above the basin which were corroding at the bottom. The shower was over the bath and there was no safety handle for anyone who was unsteady on their feet having to stand in the bath to have a shower. I personally do not like showers over baths as it is a safety issue as I well know.
2024 年 5 月に 1 泊滞在
Palace Hotel Reception からの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Alan, Thank you for your review of the Palace Hotel. We are very sorry that your stay didn't live up to your standards. Please rest assured that we will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts. Best Wishes

8/10 (良い)

Steve

良かった点 : 清潔度、スタッフとサービス
A very impressive building. Bathroom a bit tired looking and taps stiff or leaking but a lovely location in the heart of Buxton. Only real gripe was that I was asked to pay extra for everything. Parking was an extra £5.00, use of the pool Is extra and breakfast was £24 extra! So I ate elsewhere.
2024 年 5 月に 1 泊滞在
Palace Hotel Reception からの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Steve, Thank you for your review of the Palace Hotel. We are very sorry that your stay didn't live up to your standards. Please rest assured that we will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts. Best Wishes

6/10 (普通)

Angela

カップルで旅行
Standard room very small window in room opened onto the air conditioning which got very load int the middle off the night waking up with headache. Had to pay for parking even though you was a guest which you would expect to be free also had to pay for pool facilities with all the little extra maybe book a higher rated accommodation but overall enjoyed the weekend in Buxton itself
2024 年 5 月に 2 泊滞在
Palace Hotel Reception からの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Angela, Thank you for your review of the Palace Hotel. We are very sorry that your stay didn't live up to your standards. Please rest assured that we will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts. Best Wishes

10/10 (非常に良い)

john

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good price good location room was nice
2024 年 5 月に 2 泊滞在
Palace Hotel Reception からの返信 (投稿日 : 2024 年 5 月 19 日)
Dear John, Thank you for your review of the Palace Hotel and we are glad you had a wonderful stay. Best Wishes

10/10 (非常に良い)

Naseem

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location beautiful hotel excellent customer service
2024 年 5 月に 1 泊滞在
Palace Hotel Reception からの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Naseem, Thank you for your review of the Palace Hotel and we are glad you had a wonderful stay. Best Wishes

6/10 (普通)

Jean

カップルで旅行
気になった点 : 設備とサービス
I found the whole experience ordinary. I thought at breakfast it was unsafe people walking around with hot drinks when small children are around. I certainly won't be staying there again or recommending.
2024 年 5 月に 1 泊滞在
Palace Hotel Reception からの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Jean, Thank you for your review of the Palace Hotel. We are very sorry that your stay didn't live up to your standards. Please rest assured that we will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts. Best Wishes

8/10 (良い)

Ron

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Fantastic historic and grand building, excellent staff, great full English breakfast.
2024 年 5 月に 1 泊滞在
Palace Hotel Reception からの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Ron, Thank you for your review of the Palace Hotel and we are glad you had a wonderful stay. Best Wishes

6/10 (普通)

David

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Stopped 2 nights first nights evening meal was good second night meal was terrible maid my partner sick full of salt maid our stay disappointing
2024 年 4 月に 2 泊滞在
Palace Hotel Reception からの返信 (投稿日 : 2024 年 5 月 19 日)
Dear David, Thank you for your review of the Palace Hotel. We are very sorry that your stay didn't live up to your standards. Please rest assured that we will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts. Best Wishes

8/10 (良い)

Philip

出張
Excellent value for money. Only small problem was the extractor in the bathroom constantly on,and the radiator in the room made a hissing noise when turned up?
2024 年 4 月に 1 泊滞在
Palace Hotel Reception からの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Phillip, Thank you for your review of the Palace Hotel, we are glad you had a great stay. We will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts :) Best Wishes

2/10 (非常に不満)

peter

カップルで旅行
気になった点 : スタッフとサービス
The hotel in itself was lovely, but seriously lacking in facilities and service. First issue was that we couldn't call the hotel to discuss some needs we had before arriving. No direct telephone to hotel. On arrival we checked in and went to get some drinks only to be told we could not charge anything to room for payment in morning, payment at point of order was required. Later we thought we'd go to the pool for a swim, but there wasn't anyone on pool desk to give us access or take payment, we left after about 20 mins - hotel reception said the duty staff had probably gone to get more towels!!! After a very nice evening out we returned to our room and headed to bed for the night only to be woken up around 1a.m. to a full fire alarm going off. Needless to say we got up and quickly put some clothes on to evacuate the building; on arriving at the staircase to exit building ourselves and a number of other guests found a porter coming up the stairs telling us to go back to bed it's probably someone smoking in their room. Bearing in mind that there are over 100 rooms in this old building we felt this approach from staff was not acceptable and we promptly returned to our room and had a chat about the situation, we felt that our personal safety could be in jeopardy so we chose at around1.30am to pack up our belongings and return home.
2024 年 3 月に 1 泊滞在
Palace Hotel Reception からの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Peter, Thank you for your review of the Palace Hotel. We are very sorry that your stay didn't live up to your standards. Please rest assured that we will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts. Best Wishes

8/10 (良い)

Teresa

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在
Palace Hotel Reception からの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Teresa, Thank you for your review of the Palace Hotel and we are glad you had a wonderful stay. Best Wishes

8/10 (良い)

Carolyn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Easy to park and walk to local amenities
2024 年 4 月に 1 泊滞在
Palace Hotel Reception からの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Carolyn, Thank you for your review of the Palace Hotel and we are glad you had a wonderful stay. Best Wishes

4/10 (不満)

Chris

カップルで旅行, グループ旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Very conveniently placed for walking into Buxton but rooms are totally depressing. Our room, 304, had no working heating and no heating or heated towel rail in the small, cramped bathroom. The lift is grindingly slow. Breakfast was good however and staff friendly. So, convenient, but that's about all.
2024 年 4 月に 1 泊滞在
Palace Hotel Reception からの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Chris, Thank you for your review of the Palace Hotel. We are very sorry that your stay didn't live up to your standards. Please rest assured that we will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts. Best Wishes

2/10 (非常に不満)

stuart

気になった点 : 清潔度、施設のコンディションと設備
Public areas ok. Rooms very tired. Needs a major overhaul. Could be a jewel in the crown of Britannia Hotel group. A real shame.
2024 年 4 月に 2 泊滞在
Palace Hotel Reception からの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Stuart, Thank you for your review of the Palace Hotel. We are very sorry that your stay didn't live up to your standards. Please rest assured that we will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts. Best Wishes

10/10 (非常に良い)

martin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly staff ,good food shower,bath,toilet spotless short walk into town and train station well recomended
2024 年 4 月に 2 泊滞在
Palace Hotel Reception からの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Martin, Thank you for your review of the Palace Hotel and we are glad you had a wonderful stay. Best Wishes

4/10 (不満)

Stephen

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス
The whole experience was marred by the extremely uncomfortable bed. It was like sleeping on a wooden plank. It is a shame as the bedroom was spacious and very clean and tidy as was the bathroom. First impressions were poor, I think we drew the short straw with a receptionist who didn't even know the checkout time nor the parking arrangements so our first impression was second rate. The menu for available food reads more like a timetable. Certain foods between certain times e.g. no sandwiches after 5-30. No wonder foreigners think we are a joke. If you want a swim, non of the lockers work. Notice at the door reads if it's raining "please borrow a umbrella" instead of "AN umrella". Drinks menu reads "alcohol free larger" instead of "LAGER". Petty, perhaps but we may as well have it all. Like I said, it's a shame, as with a little attention it could be a wonderful hotel. As it is it's more like Fred Karno's circus. No return visit planned.
2024 年 4 月に 2 泊滞在
Palace Hotel Reception からの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Stephen, Thank you for your review of the Palace Hotel. We are very sorry that your stay didn't live up to your standards. Please rest assured that we will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts. Best Wishes

4/10 (不満)

Dale

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place is old, run down, limited food, poor HVAC. Yes it is a "golden oldie". The only advantage is it is price competitive in this resort town- and it needs to be so to have any chance.
2024 年 3 月に 2 泊滞在
Palace Hotel Reception からの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Dale, Thank you for your review of the Palace Hotel. We are very sorry that your stay didn't live up to your standards. Please rest assured that we will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts. Best Wishes

10/10 (非常に良い)

John

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Another excellent stay at this beautiful period hotel. It’s like going back in time. The decor of the huge guest recreational areas is so calming, and the restoration of the historic past faultless. Food is of good quality but this area seems a little chaotic to the otherwise effortless running of the rest of the hotel. This is our second visit in March and will definitely be coming back. 👍
2024 年 3 月に 2 泊滞在
Palace Hotel Reception からの返信 (投稿日 : 2024 年 5 月 19 日)
Dear John, Thank you for your review of the Palace Hotel and we are glad you had a wonderful stay. Hope to see you soon :) Best Wishes

8/10 (良い)

Simon

カップルで旅行
良かった点 : 清潔度
The hotel must have been lovely at one time but it’s looking tired in places but had the potential to be truly grand.
2024 年 3 月に 1 泊滞在
Palace Hotel Reception からの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Simon, Thank you for your review of the Palace Hotel, we are glad you had a great stay. We will pass on your comments to the correct team, thank you for taking the time to let us know your thoughts :) Best Wishes

8/10 (良い)

Gareth

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Really good value for money overnight stop.
2024 年 3 月に 1 泊滞在
Palace Hotel Reception からの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Gareth, Thank you for your review of the Palace Hotel and we are glad you had a wonderful stay. Best Wishes

6/10 (普通)

Charlie

良かった点 : 清潔度、スタッフとサービス
Basic room, friendly staff.
2024 年 3 月に 1 泊滞在

6/10 (普通)

Ian

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
Public rooms very nicely decorated, bedroom (116) had its main decor revamped but was let down by some 'shabby' fitments. Main 'gripes' were that the evening meal menu outside the dining room bore no resemblence to the food on offer inside! Although the breakfast buffet was very good. Also, not happy about having to pay for car parking and wi-fi in rooms...
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Pete

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Apart from my typical old man's fumble with the key card, a most enjoyable stay occured.
2024 年 2 月に 1 泊滞在

8/10 (良い)

andrew

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is the second time I have stayed here and I like it. It has obviously been a grand place in the past and it retains some nice features. With a building like this it is difficult not to notice some little things that need attention. However I have had two of the best nights sleep ever when staying here. The bed was super comfortable and massive. The staff are very friendly and helpful. Breakfast is extra but that wasn't a big deal and I have paid more for less in other places.
2024 年 2 月に 1 泊滞在

6/10 (普通)

Stephen

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
Stayed in room 167, tv not tuning into any channels. Phoned hotel up 3 times no answer. Went down to reception phoned again and it was only when i pressed the bell did a young lad came out the back saying he just heard it. He changed our room straight away to room 54. It took nearly 10 mins for hot water to come through to the bath. On the plus side tv was working. No wifi in room unless you pay, its 2024 move with the times! Expensive breakfast at £12 on the day you arrive or £15 the morning you decide to have it. Better to go 5 mins into Buxton and use a local cafe.
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Anthony

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely stsy
Beautiful hotel, grand looking reception. Clean, big bedroom with an absolutely massive bathroom for a standard room
2024 年 2 月に 1 泊滞在

8/10 (良い)

David

2024 年 2 月に 1 泊滞在
Palace Hotel Reception からの返信 (投稿日 : 2024 年 5 月 19 日)
Dear David, Thank you for your review of the Palace Hotel and we are glad you had a wonderful stay. Best Wishes

6/10 (普通)

Keith

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Was okay but a few things we were disappointed with: 1. WiFi is chargeable per day and you have to pay per device. That means every phone in your party. Since mobile reception was pretty poor in the area, this seemed cynical. 2. The gym was also extra (as were the rest of the health facilities) but the wording of the booking implies it is included (no mention of extra charges). 3. You have to request housekeeping. Whilst I understand this is probably to reduce waste and cost, would have been nice for the check-in team to point that out. Returning to your room in the evening to discover you are still out of the basics is a bit frustrating. The point is that those things are included in almost all other hotels so it’s a bit of a surprise and a gotcha.
2024 年 2 月に 2 泊滞在

8/10 (良い)

Suzanne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Lovely building (obviously aged) and grounds. Staff very friendly. Breakfast selection good. Room OK, clean but lacked sockets.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

christopher

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful one night stay.
Wonderful one night stay, from parking to check out everything was just simple and straight forward, very pleasant staff. Room was roomy and cosy, spotless and ideal. Many thanks
2024 年 2 月に 1 泊滞在

6/10 (普通)

Pete

良かった点 : 清潔度
Not a four star stay!
Not really a 4* experience. We’d decided to gloss over some of the failings …. even probably the worst view we’ve ever had. However, staff attitude can make a poor or average stay a good stay. One rude member of staff can also let the rest of the team down. The hotel obviously has a problem with the room card entry system …. and no, the card wasn’t kept anywhere near my phone!!
2024 年 2 月に 2 泊滞在

8/10 (良い)

andrew

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
This is a very grand old building and a really enjoyable place to stay. It has some areas that could do with a bit of mending and if that kind of thing is really important to you it might affect your view. I was in a standard double and the facilities were great the bed was very comfortable and massive. We had a meal in the evening which was very good and reasonably priced. The big plus was the staff. There were not very many in the hotel but they were very helpful and friendly. Overall an enjoyable stay in a grand old hotel that could do with some love. Again staff were a massive plus point. Well done guys.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Anthony

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Jamie

2024 年 2 月に 1 泊滞在

8/10 (良い)

Daryl

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The hotel is a wonderful example of years past, the design and architecture and the great condition the hotel is testament to the quality of the build all those years ago
2024 年 2 月に 1 泊滞在

6/10 (普通)

Elaine

グループ旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Very cean but tired. No bedside table at one side of the king-size bed. Television did not work.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Janet

Beautiful hotel
2024 年 2 月に 1 泊滞在

6/10 (普通)

kim

2024 年 2 月に 1 泊滞在

6/10 (普通)

Lynn

2024 年 1 月に 1 泊滞在

8/10 (良い)

Janet

2024 年 1 月に 1 泊滞在

4/10 (不満)

A

2024 年 1 月に 1 泊滞在

4/10 (不満)

Felicity

2024 年 1 月に 4 泊滞在

4/10 (不満)

Michelle

2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good value for money and a good size room
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Mark

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great time thanks would stay again
2024 年 1 月に 1 泊滞在

8/10 (良い)

Solinda

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在