屋外プール

プルマン バンカー ベイ リゾート マーガレット リバー リージョンの口コミ

5 out of 5

口コミ

8.8

非常に良い

評価 10 - 1000 件の口コミ中 563 件が非常に良い" "
評価 8 - 1000 件の口コミ中 312 件が良い" "
評価 6 - 1000 件の口コミ中 88 件が普通" "
評価 4 - 1000 件の口コミ中 26 件が不満" "
評価 2 - 1000 件の口コミ中 11 件が非常に不満" "

8.8/10

清潔度

8.6/10

スタッフとサービス

8.8/10

設備とサービス

8.6/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

2019 年 3 月に 3 泊滞在
Leightonからの返信 (投稿日 : 2019 年 4 月 12 日)
Thank you for placing your rating on your stay on Expedia, it is greatly appreciated. Many thanks, Leighton - General Manager

10/10 (非常に良い)

とかちゃん、日本

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ビーチが美しい素敵なホテル
海が美しくシュノーケルもできます。泳がなくても見ているだけで十分です。部屋も綺麗で清潔でした。 朝食は品数も多く美味しかったです。
2018 年 3 月に 2 泊滞在

10/10 (非常に良い)

Keigo、パース

良かった点 : 清潔度、スタッフとサービス、客室の快適度
歩いてビーチに行けるヴィラリゾート
駐車場から各ヴィラまでの道のりは遠く、雨天時は傘が必要です。移動が大変な場合、お願いすれば、荷物ごと電動カートに乗せてくれます。敷地からビーチに抜ける歩道や木道が整備されており、徒歩3分程度で綺麗な白砂のビーチに抜けられます。インターネットはWi-Fiが2時間約20ドル、滞在中使い放題が約40ドルでした。DVDプレイヤーはリージョンフリーではありませんでした。HDMIケーブルはフロントに電話で頼むと30分後に持ってきてくれて無料で貸してくれました。清掃はオーストラリアのホテルにしてはよくできている方でしたが、ソファの下や後ろはほこりまみれ、オーブンの中も清掃されておりませんでした。5つ星ホテルなのであれば、目に見えない範囲も綺麗に清掃されていてほしいものです。オーストラリアはどこでもそうですが、トイレにウォシュレット、ウォームレットなどは付いておりません。ドライヤーはひと昔前の強弱しか切り替えの無い、チープなものでした。冷蔵庫は一番下の段に結露がたまって置いていたものがビショビショになってしまいました。ホテルレストランのOther Side of the Moonは、知人があまり美味しくなかったと教えてくれたので利用しませんでした。

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful resort
Beautiful resort

10/10 (非常に良い)

Kana、インドネシア ジャカルタ

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
大自然の中の素晴らしいホテル
大自然の中の素晴らしいホテルでした。お部屋は全てコテージになっており、清潔でエアコンの効きも良好で心地良く過ごすことができました。ビーチへは歩いてすぐ行くことができ、夜は星が本当に綺麗でした。また、スタッフも皆優しくてフレンドリーです。ただ周りに何もないので、レンタカーがないと厳しいかも。車で5分くらいで街に行け、大きなスーパーもあります。部屋にはキッチンもあるので自炊もできます。

10/10 (非常に良い)

Avadhesh

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在

8/10 (良い)

Shannon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic location and facilities, great staff/service especially at the busy restaurant (we loved the buffet breakfast, their massive range of options was next level!! Highlights: granola, pastries and cakes, fresh woodfired bread), absolutely stunning views and lush gardens. OK room, furniture a little dated, soooo many ants - this was a huge problem, bright path lights outside shone onto bed through slat blinds all night (didn't bother my hubby but I'm light sensitive), bit noisy at times with couple arguing next door although that's not the hotel's fault! Loved the tennis court, porter buggy service, fabulous cocktails by the beautiful pool, & table tennis 🙂 QR code to order drinks/snacks in pool area wasn't functional throughout our stay unfortunately though.
2024 年 4 月に 4 泊滞在
MMからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Shannon,We're thrilled to hear you enjoyed our location, facilities, and attentive staff! Your compliments on our buffet breakfast and breathtaking views mean a lot to us. We apologize for any inconvenience caused by the dated furniture and the issue with ants, as well as the brightness of the path lights and noise disturbances. Your feedback is invaluable in helping us improve. We're delighted you appreciated the tennis court, porter buggy service, and poolside cocktails. Rest assured, we're working on resolving the QR code issue promptly. We hope to welcome you back soon for an even better experience!Kind regardsMatt McClureDirector of Operations

10/10 (非常に良い)

Lynda

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing resort, can’t wait to return!
2024 年 3 月に 4 泊滞在
Susanaからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Lynda,Thank you for your glowing review! We're thrilled to hear that you had an amazing experience at our resort. Your satisfaction is our utmost priority, and knowing that you're eager to return is the highest compliment we could receive.We can't wait to welcome you back for another unforgettable stay. Until then, safe travels and warm regards!Kindest regards,Susana BentoFront Office Assistant Manager

10/10 (非常に良い)

Ligita

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I loved that a lot of staff was Fijian they gave that extra holidays touch felt like we in nice resort of Fiji 🇫🇯 However all the stuff is super friendly and keeping smiles all the time We come back again soon
2024 年 3 月に 3 泊滞在
Susana からの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Ligita,Vinaka vakalevu (thank you very much) for your kind words and for choosing to stay with us. We're delighted to hear that you enjoyed the warmth and hospitality of our Fijian staff members. They truly embody the spirit of Fiji, and we're thrilled that their presence added an extra touch of holiday magic to your experience.Maintaining a friendly and welcoming atmosphere is something we take great pride in, so it's wonderful to know that our team succeeded in keeping smiles on their faces throughout your stay.We would be absolutely thrilled to welcome you back again soon for another memorable experience. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Vinaka vakalevu once again, and we can't wait to have you back with us.Kindest regards,Susana BentoFront Office Assistant Manager

8/10 (良い)

Heidi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Enjoyed staying there. Very nice and friendly, helpful staff
2024 年 3 月に 3 泊滞在
Susanaからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Heidi,Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay and found our staff to be very nice, friendly, and helpful. Providing exceptional service and creating memorable experiences for our guests is always our top priority.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.Kindest regards,Susana BentoFront Office Assistant Manager

8/10 (良い)

Darsha

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Generally a decent stay, expected more options and better quality for a full service breakfast from a 5 star resort. Receptionist was not as friendly but shoutout to the service staff who helped us with our luggage (shai from Fiji) was very friendly and welcoming!
2024 年 3 月に 2 泊滞在
Pierre - Front Desk Managerからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Darsha,Thank you for your feedback.We are working on new options for our breakfast and we should have juice station back soon.We will share your comments with the Front Office team and we do apologies about the service received from the receptionist.We hope to welcome you back in the near future.

10/10 (非常に良い)

Vanessa

2024 年 3 月に 4 泊滞在
Susanaからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Vanessa,We very much appreciate your review regarding your stay at the Pullman Bunker Bay Resort Margaret River Region. Thank you for taking the time to share your feedback. We hope to welcome you back to our resort very soon!Kindest regards,Susana BentoFront Office Assistant Manager

10/10 (非常に良い)

Roger Aaron

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Outstanding staff & service from the time of arrival to the time of departure….
2024 年 3 月に 2 泊滞在
Pierre - Front Desk Managerからの返信 (投稿日 : 2024 年 3 月 30 日)
Good afternoon Aaron Roger,We are glad to hear your stay was outstanding from start to finish!We hope to welcome you back on your next visit in the South West!

10/10 (非常に良い)

Daniel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Definitely worth a visit
This property is amazing. The location is perfect. The staff are eager to please. The food is exceptional. The rooms are perfectly cleaned and well maintained. The massage at the spa was 10/10. The only downside is that the pool lounging area is small for a property of this size and fills up fast. We will definitely return, it was an amazing experience.
2024 年 2 月に 3 泊滞在
Pierre - Front Desk Managerからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Daniel,What a pleasure to read your review! Thank you so much.We are delighted to hear about your experience and we hope to see you soon again!

10/10 (非常に良い)

Ryuji

2024 年 1 月に 2 泊滞在
Pierre - Front Desk Managerからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Ryuji,Thank you for taking the time to score your last stay with us!We hope to welcome you back in the future.

10/10 (非常に良い)

Andreas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Schönes Ferienresort direkt am Strand. Bungalows sind gut eingerichtet, gepflegt sauber und recht gross. Sehr freundliches Personal, einzig im Restaurant sehr unkoordiniert
2024 年 1 月に 1 泊滞在

8/10 (良い)

Mark

2024 年 1 月に 2 泊滞在
Pierre - Front Desk Managerからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Mark,Thank you for taking the time to score your last experience with us.We hope to welcome you back in the future!

8/10 (良い)

Cassandra

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Beautiful location. The pictures displayed for the room were a little deceiving for what you get. The whole property just seemed a little run down and could do with a good clean/tidy up
2024 年 1 月に 2 泊滞在

8/10 (良い)

Linda

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
A special resort with very friendly staff. The Fijian staff are so obliging and happy. There is quite lack of communication between staff and depts.... A lot of requests and food orders going astray. I did note a lot of weeding needs to be done. Otherwise always a pleasure to be tucked away at Bunker Bay resort
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Monica

良かった点 : 清潔度、施設のコンディションと設備
2024 年 1 月に 2 泊滞在

8/10 (良い)

Cassandra

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We love staying at Bunker Bay for some rest and relaxation. The pool area is lovely and we love the breakfast. It suits both families and couples. It can be very expensive so we don’t stay as often as we would like to.
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Rabea

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Teeming with wildlife.
2023 年 12 月に 3 泊滞在

6/10 (普通)

Richard

2023 年 11 月に 3 泊滞在

4/10 (不満)

Ian

カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Not 5 star. Overpriced.
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Tanya

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The resort is situated on a beautiful beach and surrounded by forest. The staff are friendly and welcoming, and nothing is too much trouble. The villas are modern, well equipped, clean and spacious. They are private and quiet. The view from the restaurant is stunning. Will definately be returning.
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Cass

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean facilities, helpful joyful staff, could see whales from the beach!
2023 年 10 月に 3 泊滞在
Reece Lockwoodからの返信 (投稿日 : 2023 年 11 月 1 日)
Thank you for sharing your feedback about your stay at Pullman Bunker Bay Resort. It's wonderful to hear that you found the facilities clean, and that the staff were helpful and joyful.The ability to see whales from the beach must have been an incredible experience. We appreciate your comments, and if you have any specific details or if there's anything else you'd like to share about your stay, please feel free to do so. Your feedback is greatly valued, and we look forward to the opportunity to welcome you back in the future.

10/10 (非常に良い)

Beau

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a wonderful tim with a villa next to the lake. Dinning was great.
2023 年 10 月に 4 泊滞在
Reece Lockwoodからの返信 (投稿日 : 2023 年 11 月 1 日)
It's great to hear that you had a wonderful time with a villa next to the lake at Pullman Bunker Bay Resort. Your positive feedback about the dining experience is much appreciated.If you have any specific comments or if there's anything else you'd like to share about your experience, please feel free to do so. Your feedback is valuable, and we look forward to the opportunity to welcome you back in the future.

10/10 (非常に良い)

Clayton

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our stay was perfect in every way nothing to fault Excellent….
2023 年 10 月に 4 泊滞在
Reece Lockwoodからの返信 (投稿日 : 2023 年 11 月 1 日)
We're delighted to hear that your stay at Pullman Bunker Bay Resort was perfect in every way, and you found nothing to fault. Your feedback is greatly appreciated, and we look forward to the opportunity to welcome you back in the future.

10/10 (非常に良い)

Chua Leticia

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful resort. Will definitely come back.
2023 年 8 月に 1 泊滞在

6/10 (普通)

Amy

良かった点 : 清潔度、スタッフとサービス
2023 年 9 月に 2 泊滞在

10/10 (非常に良い)

Mr Glenn M Capelli

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 2 泊滞在

10/10 (非常に良い)

Royson

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing private beach and beautiful villas. Service was excellent and resort staff was very friendly and helpful.
2023 年 9 月に 3 泊滞在

10/10 (非常に良い)

Leigh

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A touch of class
Stylish units in a bushland setting. Quite and seculded. Short walk to a long beach of white sand. Infinnity which is heated. Food was fine.
2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Annette

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Simply beautiful surrounds and room with exceptional service.
2023 年 9 月に 2 泊滞在

10/10 (非常に良い)

O

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Picture Perfect
Whale watching on the deck overlooking the pool at Breakfast...awesome.
2023 年 8 月に 2 泊滞在

6/10 (普通)

Robert

カップルで旅行
良かった点 : 設備とサービス
Tap beer was flat. Room service took two hours, then were charged 8$ for delivery which is a joke in itself. Lights around the property were not working. "Happy hour" was lame, cocktails and beers were only scouners. Do better.
2023 年 9 月に 2 泊滞在

8/10 (良い)

John

2023 年 8 月に 1 泊滞在

10/10 (非常に良い)

clayton

カップルで旅行
良かった点 : 設備とサービス
The property was excellent
2023 年 8 月に 3 泊滞在
Susanaからの返信 (投稿日 : 2023 年 8 月 7 日)
Dear Clayton,We very much appreciate your comments regarding your stay at the Pullman Bunker Bay Resort. Thank you for taking the time to provide your valuable feedback.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to hosting you again at our property.Kindest regards,Susana BentoFront Office Assistant Manager

10/10 (非常に良い)

Yola

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had such a fabulous time during my hotel stay, and I cannot praise the staff enough for their exceptional service. From the moment I checked in until the moment I checked out, they truly went above and beyond to make sure my stay was enjoyable. Not only were the staff friendly, but they were also highly professional and knowledgeable, providing me with all the information I needed about the hotel amenities, nearby attractions, and dining options. Their insider tips and recommendations definitely enhanced my overall experience. The hotel itself was clean and well-maintained, with comfortable accommodations and a lovely atmosphere. The amenities offered were top-notch. Overall, my time at the hotel was nothing short of fantastic, and it is all thanks to the incredible staff. Their warm hospitality and outstanding service truly made my stay memorable, and I cannot wait to return in the future.
2023 年 8 月に 3 泊滞在
Sueからの返信 (投稿日 : 2023 年 8 月 7 日)
Dear Yola,We very much appreciate your comments regarding your stay at the Pullman Bunker Bay Resort. Thank you for taking the time to provide your valuable feedback.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. :)Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to hosting you again at our property.Kindest regards,Susana BentoFront Office Assistant Manager

8/10 (良い)

Sheila

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great stay. Pool could be heated a bit more. Would be great if the area was bigger. Great location. Overall great stay.
2023 年 7 月に 2 泊滞在
Sueからの返信 (投稿日 : 2023 年 8 月 7 日)
Dear Sharon,We very much appreciate your comments regarding your stay at the Pullman Bunker Bay Resort. Thank you for taking the time to provide your valuable feedback.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to hosting you again at our property.Kindest regards,Susana BentoFront Office Assistant Manager

10/10 (非常に良い)

Jodie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We really enjoyed our stay.
2023 年 7 月に 4 泊滞在
Susanaからの返信 (投稿日 : 2023 年 7 月 19 日)
Dear Jodie,We very much appreciate your comments regarding your stay at the Pullman Bunker Bay Resort.We are glad to hear you enjoyed your stay with us. :)It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Susana BentoFront Office Assistant Manager

10/10 (非常に良い)

Jacqueline

2023 年 7 月に 5 泊滞在
Sueからの返信 (投稿日 : 2023 年 8 月 7 日)
Dear Jacqueline,We very much appreciate your review regarding your stay at the Pullman Bunker Bay Resort. Thank you for taking the time to provide your valuable feedback.It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to hosting you again at our property.Kindest regards,Susana BentoFront Office Assistant Manager

8/10 (良い)

Agnieszka

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 2 泊滞在
Susanaからの返信 (投稿日 : 2023 年 7 月 19 日)
Dear Agnieszka,We very much appreciate your comments regarding your stay at Pullman Bunker Bay Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Looking forward to seeing you again.Sincerely,Susana BentoFront Office Assistant Manager

10/10 (非常に良い)

Susanna

2023 年 7 月に 2 泊滞在
Susanaからの返信 (投稿日 : 2023 年 7 月 19 日)
Dear Susanna,We very much appreciate your review regarding your stay at the Pullman Bunker Bay Resort.We are glad to hear you enjoyed your stay with us. :)It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Susana BentoFront Office Assistant Manager

10/10 (非常に良い)

roberto

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 2 泊滞在
Malcolmからの返信 (投稿日 : 2023 年 6 月 23 日)
We very much appreciate your comments regarding your stay at the Pullman Bunker Bay Resort Margaret River Region. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 (非常に良い)

Jude

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very relaxing stay!
2023 年 6 月に 3 泊滞在
Malcolmからの返信 (投稿日 : 2023 年 6 月 23 日)
We very much appreciate your comments regarding your stay at the Pullman Bunker Bay Resort Margaret River Region. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 (非常に良い)

Andrew

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
well appointed rooms, great restaurant staff were very friendly and helpful
2023 年 6 月に 1 泊滞在
Malcolm- Reservation Managerからの返信 (投稿日 : 2023 年 6 月 23 日)
We very much appreciate your comments regarding your stay at the Pullman Bunker Bay Resort Margaret River Region. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 (良い)

Peter

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 5 月に 1 泊滞在
MMからの返信 (投稿日 : 2023 年 7 月 1 日)
Hi Peter,Thank you for your review, we look forward to welcoming you back in the near future,RegardsMatt McClureDirector of Operations

2/10 (非常に不満)

James

カップルで旅行
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
Duty manager was very unprofessional and rude, ruined my stay.
2023 年 5 月に 2 泊滞在
MMからの返信 (投稿日 : 2023 年 7 月 1 日)
Hi James,Thank you for sharing feedback after your recent visit.If you could contact me at Matt.McClure@Accor.com, we can discuss in more detail.Kind regardsMatt McClureDirector of Operations

10/10 (非常に良い)

Fortunata

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Couples getaway :)
Had a great stay at Pullman over the weekend, its good to see they have really worked on their customer service in the last 6 months and gotten rid of alot of dead wood they had. Dinner was amazing on our first night, the buffet breakfast was well stocked each morning. All the staff seem really happy to be working there! Keep up the good work!
2023 年 5 月に 2 泊滞在
Malcolm - Reservations Managerからの返信 (投稿日 : 2023 年 5 月 16 日)
We are always working to improve our customer service, and we are glad to hear that you noticed the difference. We have made a number of changes in the last 6 months, including hiring new staff, training our existing staff on customer service, and implementing new procedures. We are committed to providing our guests with the best possible experience, and we appreciate your feedback as we continue to improve.We are also glad to hear that you enjoyed your dinner and breakfast. We take pride in our food and service, and we are always working to improve our offerings.We are also happy to hear that our staff seem happy to be working here. We believe that our staff are our greatest asset, and we are committed to providing them with a positive work environment.Thank you again for your review. We hope to see you again soon.