Sir,Upon researching your stay, you seem to have had a bad experience here, you requested a refund on your stay, i was unable to provide that refund due to you paying expedia. We happen to think our staff are very professional, and as far as the breakfast staff being belittled, I don't think you witnessed that at all. we have one kitchen staff and that's all, she is treated like the queen she is, she is one of the oldest staff members and has been on staff here for almost 20 years. If you have any other questions, comments, or concerns for the staff, please feel free to contact the hotel directly.

Thank you for the review.We love our location and hope others love it as well.Looking forward to hosting you all on your next vacation to Branson.

Thank you for your great review

Thank you for staying. I'm glad you enjoyed your stay! We'll be here next spring, can't wait to see you again.

Thank you for staying with us! I'm glad you enjoyed your stay.

Thank you for sharing your honest opinion, ma'am. I personally attempted to address your concerns, and offered to move you to a different room, which you declined. We are very much looking forward to our upcoming remodel, and urge you to give us another chance once that work is done.

Thank you so much for staying with us! I'm glad you enjoyed your time with us, and hope we'll see you again next season.

Wonderful! Thank you, ma'am, for staying with us. I'm glad you enjoyed our complimentary breakfast!

Thank you for staying with us! We enjoy a great location here, it's true. We are within a five minute walk of nine restaurants and 13 live shows.

Thank you for staying with us! We look forward to your next visit.

Thank you for the review. Yes we are an older hotel and will be doing an update soon. Thank you for letting me know that room needing to be better cleaned. I will be checking on this to make sure this isn't a continued issue. Please come back and see us again!

Thank you for staying with us. We're looking forward to our remodel, too. New furnishings, new flooring, new window treatments, better wifi service, and a fridge and microwave in every room are just a few of the improvements we're expecting.

The filter on the HVAC units in our rooms are made to be cleaned, not replaced. However, someone should have visited your room. I apologize if that did not get taken care of. Just like your furnace at home, the first time it gets turned on, dust on the coils inside the heater burns off, and produces a smoky smell, often triggering a smoke alarm. I apologize for the inconvenience this caused.

Thank you for staying with us. It's always nice to see you, ma'am, and we'll look forward to your next visit.

Thank you for taking a moment to rate your stay!

Thank you for taking a moment to rate your stay. I'm happy to report we are expecting to start our remodel soon, and it will include new floor coverings and furnishings in every room.

Thank you!

Our Comfort King rooms do offer a loveseat with a twin size pull-out bed, but that is the only room type we currently offer that has that as an option. Upgraded rooms including a refrigerator and microwave are available by request at a small upcharge.

I'm sorry you had a bad experience with our property. This time of year, dust built up on heater coils burns off when the heater comes on, causing that bad smell and often setting off a smoke alarm without adequate ventilation. Our housekeepers have been working to have that done before guests arrive, and I apologize if they missed your room. As to housekeeping not entering your room, that is an ongoing COVID protocol, and that information should have been included with your confirmation when you booked your room. Thank you for staying with us. I hope you'll give us another try, and let us do better for you.

Thank you for staying, and for your kind words.

Thank you for your review. We are working on improving our internet service.

Thank you for staying with us! We'll look forward to your next visit.

Thank you for staying with us again. I'm sorry to hear our guest service agent was not as pleasant as they should have been. But we are glad to hear you keep coming back to see us.

I'm sorry to hear you had trouble connecting to our wifi. Refrigerators and microwaves are available as an upgrade to our guest rooms at an additional charge, but at this time are not included in all of them.

Apologies. At this time, refrigerators and microwaves are not available in the budget room you requested. They are available at a slight upcharge upon request. I'm sorry to hear that you found issue with our property, and that you'll not be returning, but I thank you for your feedback for my housekeeping and maintenance staff. Had you brought any of these issues to our attention during your stay, I assure you we would have done all we could to address your concerns.

Thank you for visiting us, and for taking a moment to let us know about your stay. We'd love to hear more about what we did that didn't exceed your expectations.

I'm very sorry to hear you had an unpleasant experience on our property. We try to address issues like air conditioning problems immediately. I hope we were able to correct that for the rest of your stay.

I do apologize for the lack of in-room service during your stay. Since the beginning of the pandemic, our housekeeping staff does not enter a guest's room during their stay to prevent cross-contamination. However, having consulted our records, you did receive the room type you requested in your reservation, a double queen room that is upgraded to include a refrigerator and microwave. I'm not certain what else you may have expected, but the presence of those appliances in the room is what the upgrade provides.

I am very sorry to hear your experience was unpleasant. Our housekeepers work very hard to keep our guest rooms in good condition. I apologize if something was missed in your room.