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ベネフィシャル ハウス バイ ハウス オブ フィッシャーの口コミ

4 out of 5
ベネフィシャル ハウス バイ ハウス オブ フィッシャー
Easthampstead Road, Bracknell, England

口コミ

8.8

非常に良い

評価 10 - 70 件の口コミ中 38 件が非常に良い" "
評価 8 - 70 件の口コミ中 22 件が良い" "
評価 6 - 70 件の口コミ中 6 件が普通" "
評価 4 - 70 件の口コミ中 2 件が不満" "
評価 2 - 70 件の口コミ中 2 件が非常に不満" "

9.0/10

清潔度

8.0/10

スタッフとサービス

8.4/10

設備とサービス

9.0/10

施設のコンディションと設備

口コミ

10/10 (非常に良い)

Hernani

出張
良かった点 : 清潔度、客室の快適度
2024 年 1 月に 4 泊滞在

10/10 (非常に良い)

lizzie

2023 年 9 月に 5 泊滞在

8/10 (良い)

Amy

家族旅行
良かった点 : 清潔度、客室の快適度
Great location for both Legoland & Lapland Uk
Very spacious & perfect for what we needed. I was a little disappointed that the lift wasn’t in use as it makes life difficult with a baby. We received 2 emails with access codes on, I thought they were the same & that we hadn’t received the code for the carpark so contacted an out of hours number & the service was fantastic, sorted it within a couple of minutes. Very clean. Some areas could do with just a little tlc, like the sink & toilet roll holders but everything else was in great condition.
2022 年 12 月に 2 泊滞在

6/10 (普通)

Jack

家族旅行
気になった点 : 清潔度、客室の快適度
2022 年 8 月に 7 泊滞在

8/10 (良い)

Peter

出張
良かった点 : 客室の快適度
2022 年 8 月に 3 泊滞在

10/10 (非常に良い)

Kay-marie

家族旅行
良かった点 : 清潔度、客室の快適度
Great apartment
The apartment was great for us. Nice location close to town center short drive to Legoland which is why we choose it and it was lovely to have a balcony. The beds were comfortable and bathrooms nice. The information on how to get to the building, parking and check-in were great.
2022 年 7 月に 4 泊滞在

10/10 (非常に良い)

Isabelle

家族旅行
良かった点 : 清潔度、客室の快適度
Très bien situé pour aller à pieds aux commerces ou pub
2022 年 7 月に 2 泊滞在

10/10 (非常に良い)

chuma

良かった点 : 清潔度、客室の快適度
2022 年 5 月に 2 泊滞在

8/10 (良い)

Roger

カップルで旅行
良かった点 : 清潔度、設備とサービス
Because it is over a gym the parking lot was very congested. We had a couple small issues, but they were quick to respond and fix them. We were upgraded to a 1 bedroom, 3rd floor and good view from the windows. Pretty good location, we would stay here again.
2022 年 5 月に 8 泊滞在
Guest Services Team.からの返信 (投稿日 : 2022 年 6 月 22 日)
Dear Roger, Thanks for taking the time to leave a review of your stay with us. I am pleased to see that you were happy with the apartment and its amenities. Apologies for the issues faced with parking, but glad to see we had resolved this in a timely manor. We look forward to welcoming you back in the future.

10/10 (非常に良い)

james

家族旅行
良かった点 : 清潔度、客室の快適度
Excellent and spacious apartment.
2022 年 3 月に 3 泊滞在

8/10 (良い)

David

出張
良かった点 : 清潔度、客室の快適度
Ideal 2 or 3 night stay
Really good for a short business stay. Good to have a lounge as well as cooking facilities and a fridge. Reasonable price good value.
2021 年 11 月に 2 泊滞在

8/10 (良い)

John

良かった点 : 清潔度、客室の快適度
Spacious Studo apprtment
Appartment spacious and clean. However we felt the lighting in the studio flat was too dim for comfort. Minor problem with the shower which did not drain on the last morning.
2021 年 9 月に 4 泊滞在

10/10 (非常に良い)

Oliver

出張
良かった点 : 清潔度、客室の快適度
Great if you want your own space
Really enjoyed staying here, it's like having a proper city flat. Nice touches like a couple of boxes of cereal, coffee, tea and milk in the fridge. All in all, you could easily spend some time here and be comfortable, would recommend.
2021 年 1 月に 3 泊滞在

10/10 (非常に良い)

Peter

良かった点 : 清潔度、客室の快適度
Excellent serviced apartment.
Excellent stay - the apartment was clean, well stocked, and great location. The customer service department provided clear instructions for check-in etc, and were available by email, and very quick at responding so excellent service. Would definitely return.
2020 年 6 月に 13 泊滞在

10/10 (非常に良い)

Barry

出張
良かった点 : 清潔度、客室の快適度
2020 年 7 月に 2 泊滞在

10/10 (非常に良い)

Russell、London

出張
良かった点 : 清潔度、設備とサービス
Nicely appointed & comfortable property in a quiet neighbourhood close to a super market.
2020 年 3 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

2020 年 2 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Spacious place. Easy self check in. Very centrally located. Happy with the stay.
2019 年 11 月に 3 泊滞在
Guest Services Teamからの返信 (投稿日 : 2020 年 1 月 16 日)
Dear Guest, Thank you for your review and for giving us a top score for your recent stay. We always appreciate such great feedback and we take pride in maintaining our properties in such a way as to ensure all guests feel as satisfied as you have been with your stay. We hope to accommodate you again in the future. Kind Regards.

8/10 (良い)

宿泊されたお客様

2019 年 11 月に 1 泊滞在

10/10 (非常に良い)

Barry

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
House of Fisher can’t fault them.
The property is in a good location and as it’s own private parking, checking in was easy and convenient. The flat is modern, well equipped and wonderfully clean and comfortable. Booking using the Hotels.com app is simple and time saving, and you collect rewards. I stay frequently in House of Fisher apartments and I would have no hesitation in highly recommending them, they are customer focused and always provide a helpful and professional service.
2019 年 9 月に 2 泊滞在
Alastair Robinsonからの返信 (投稿日 : 2019 年 10 月 29 日)
Good Afternoon Barry. Thank you for taking the time out to leave such a great review of your stay with us. I am pleased to see that you are satisfied with our apartments at Beneficial House as well as the service we provide during your stays with us. We take pride in keeping up our reputation of having a good product as well as providing great customer service, and it is always satisfying to hear this sort of feedback from guests. I will be sure to pass this on to all staff. We look forward to welcoming you back in the future. Kind Regards. Guest Services Team

10/10 (非常に良い)

Usha

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Place to Stay
I got upgraded to 2 bedroom apartment with a balcony where you could have alfresco dining. I like cooking and the kitchen was kitted enough for all my needs. It was so nice to be able to sit at the dining table, have dinner and watch TV. Makes a big change than staying at hotel where you are given a pokey room
2019 年 7 月に 3 泊滞在

4/10 (不満)

宿泊されたお客様

2019 年 7 月に 9 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 6 月に 1 泊滞在

8/10 (良い)

ryan

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Fantastic property, can be noisy
Stayed here on business, this is a really good central aparthotel and the interior is finished to a very high standard, minutes walk away to the trading estate and several office parks which was ideal for me. The included toiletries, washing powder, dishwasher tablets and UHT milk were a fantastic addition to get me started and are things that are useful in a apart hotel but you would generally not carry with you. I found the apartments to get quite a bit of noise from the street and there are no overlapping curtains in the rooms which mean that there is a lot of light entering the room at 5am. There is also the issue that there is a gym directly below, this would normally be a great thing but unfortunately when people are doing deadlifts or similar it echos around the entire flat and woke me up a few times as it is 24 hours. Id recommend bringing something that generates background noise if you are likely to be woken up. Lastly, anyone planning on bringing a car, contact the office ahead of time as there is a barrier which they 1) wont give you the code to until you pay for parking, meaning you are stuck in a busy gym car park. 2) need to explicitly ask for by calling them. When challenged, they stated this is simply the way it is and requests to arrange this all ahead of time appeared to fall on deaf ears.
2019 年 5 月に 2 泊滞在

6/10 (普通)

宿泊されたお客様

出張
良かった点 : 施設のコンディションと設備
Nicely fitted out property but the gym downstairs is a problem. It's 24hr and I could literally feel the apartment I stayed in vibrate in tandem with a thumping, presumably due to heavy weights being dropped downstairs. Initially I thought it was someone else in another apartment but then the music from what must have been a studio class started up!
2018 年 11 月に 2 泊滞在
Nandor Sasvariからの返信 (投稿日 : 2018 年 12 月 4 日)
Dear Guest, Thank you very much for taking the time and writing us your review. We always look forward to our guests feedback as this way we are able to improve our services. I am happy to hear that you think that our apartment was nicely fitted out and I do apologise for the inconvenience regarding the noise. We are already in contact with the gym management and discussing the situation to find a solution. We hope that everything else was in order with your apartment and I hope that we can welcome you in one of our locations in the future. Kind regards, Nandor Sasvari Guest Services Team Leader

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
road noise is a problem. Not having curtains (only blinds) means that you get woken up by the light.
2018 年 11 月に 1 泊滞在
Nandor Sasvariからの返信 (投稿日 : 2018 年 11 月 26 日)
Dear Guest, Thank you very much for taking the time and writing us this review. We are always looking forward to our guests feedback as this way we are able to constantly improve our services. I will forward on your notes to our Senior Management for their consideration, however unfortunately this is something which cannot be rectified immediately. I hope that everything else was in order with your apartment and that we can welcome you in one of our locations in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

10/10 (非常に良い)

Nick、UK

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Excellent well equipped and well located apartment
Great property with 2 beds, 2 baths, well equipped kitchen and living room and wifi
2018 年 9 月に 1 泊滞在
Nandor Sasvariからの返信 (投稿日 : 2018 年 10 月 1 日)
Dear Mr Nick, Thank you very much for taking the time and writing us a review. We always look forward to our guests feedback in order to continue to improve our services. I am happy to hear that overall you enjoyed your stay with us and I would like to assure you that I will look into why has been the Welcome Letter sent out only on the day of arrival. Parking needs to be pre-booked so I would assume that we did not received your car parking request, hence the confusion. Thank you very much again for your feedback and for rating us 5 out of 5. I hope that we will be able to welcome you in one of our locations in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Handy apartment facilities
I like staying in these apartments because I can cook my own dinner and lounge around in my PJs. The one comment I would make is that there is often a fair amount of traffic noise.
2018 年 9 月に 2 泊滞在
Nandor Sasvariからの返信 (投稿日 : 2018 年 10 月 1 日)
Dear Guest, Thank you very much for taking the time and writing us a review. We always look forward to our guests feedback in order to continue to improve our services. I am happy to hear that you enjoy staying in our apartments, our aim is exactly the same, to try and create a home to home experience where you can cook and relax like in your own home. All of our buildings are located close to the city centre and unfortunately this does involve a certain amount of traffic noise. This is something which is outside of our control. Thank you very much for your feedback and for rating us 4 out of 5. I hope that we will be able to welcome you in one of our apartments in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

10/10 (非常に良い)

Julia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Loved it
Clean and comfortable.
2018 年 7 月に 1 泊滞在
Nandor Sasvariからの返信 (投稿日 : 2018 年 8 月 10 日)
Dear Ms Julia, Thank you for your feedback, we are happy to hear that you think that our apartment was clean and comfortable. We hope that we can welcome you in one of our apartments in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

6/10 (普通)

Oli、Melbourne

良かった点 : 施設のコンディションと設備
気になった点 : 客室の快適度
Spacious apartment but noisy and light all night
We stayed here for two nights as a family of four. As it is a serviced apartment there is no check in on site so it is all done online which is tricky to do if you are travelling from overseas. We were also required to send copies through of passport information to verify identities and were then sent a payment link to pay a deposit and not until all this was done were we given check in details. We also had to pay 6 pounds a night for parking and prepay this before staying to get the code for the entry gate. This whole process was fairly convoluted and ended up requiring a few phone calls through where I was not able to talk to the reservations team (who also don't work on the weekends so nothing is processed over the weekend) but the guy I spoke to was very helpful. The apartment was super spacious but is above a 24 hour gym and next to two busy roundabouts. It sounded like the windows were only single glazed as we could hear doors closing in the car park below. The blinds did not do much for blocking out the light which isn't great in the middle of summer!! The location was handy for walking to the shops as it is only a 5 minute walk on a pedestrian path to a supermarket and other shops.
2018 年 6 月に 2 泊滞在
Nandor Sasvariからの返信 (投稿日 : 2018 年 7 月 13 日)
Dear Mr Oli, Thank you very much for taking the time and writing this review. We are always looking forward to our guests feedback, as this way we are able to continue to improve our services. I am sorry that we could not completely meet your expectations on this occasion, but I will forward on all your notes/comments to senior management for their consideration. Regarding the booking process, this is something that is necessary due to the self check in/unmanned location. We need ID's in order to make sure that we know who and how many persons stay in the apartment, which is very helpful in case of emergency for example for the Fire fighters. A deposit is required for incidentals, this is a standard policy now for a lot of Hotels/Serviced apartments in order to make sure that at least partly they are covered. Thank you once again for your feedback. I hope that we can welcome you in one of our locations in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

10/10 (非常に良い)

kirsty

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Always Good
Always a good place to stay - stayed there tens of times. Be aware that you need to book a parking space though (£5).
2018 年 5 月に 1 泊滞在
Nandor Sasvariからの返信 (投稿日 : 2018 年 5 月 17 日)
Dear Ms Kirsty, Than you very much for your review and for giving us 5 out of 5. I am happy to hear that you are satisfied with our apartments and I hope that we can welcome you in one of our locations in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

8/10 (良い)

Salah Aldin

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Good 4* Hotel in Bracknell.
Good furniture, large space, Clean, good for single and family.
Nandor Sasvariからの返信 (投稿日 : 2018 年 4 月 25 日)
Dear Salah Aldin, Thank you very much for your review. I am happy to hear that you enjoyed your stay with us and that our apartments were up to the standard expected. I hope that we can welcome you in one of our apartments in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

10/10 (非常に良い)

MARK

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nandor Sasvariからの返信 (投稿日 : 2018 年 4 月 25 日)
Dear Mr Mark, Thank you very much for ranking us 5 out of 5 on Expedia. I hope that we can welcome you in one of our apartments in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Comfortable spacious apartment
Comfortable, spacious apartments 5 minutes walking from the Regus office on Arlington Square and about 15 minutes walking from the shopping center where you can also fins a couple of nice restaurants
2018 年 3 月に 1 泊滞在
Nandor Sasvariからの返信 (投稿日 : 2018 年 3 月 19 日)
Dear guest, Thank you very much for taking the time and writing this review. I am glad to hear that you enjoyed your stay with us and thank you for mentioning that shops and restaurants are located close to our building. We hope that we can welcome you in one of our apartments in the near future as well. Kind regards, Nandor Sasvari Guest Services Team Leader

10/10 (非常に良い)

Anthony

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 3 月に 1 泊滞在
Nandor Sasvariからの返信 (投稿日 : 2018 年 3 月 8 日)
Dear Guest, Thank you very much for your review. Kind regards, Nandor Sasvari Guest Services Team Leader

6/10 (普通)

宿泊されたお客様

良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
Need to review checking in / parking procedure
Poor service - unnecessarily long winded process just to get parked (30 mins) even after explaining I was in a hurry - I had to send an email from my work address to avoid £150 deposit and sending over copy of ID, I then had to email every detail about the car and wait for a payment link for £6 and then wait for details of how to get into the car park. People on phone were pretty unhelpful and inconsiderate. Hotel room - kitchen clean but a few hairs in the bath and you could see a stain on the mattress through bedsheet. The whole room / apartment block shook every 5/10 minutes, I would avoid if you get sea sick. Amenities good.
2018 年 2 月に 1 泊滞在
Nandor Sasvariからの返信 (投稿日 : 2018 年 2 月 15 日)
Dear Guest, Thank you for taking the time and writing this review. We always look forward to receive feedback regardless if it is positive or negative, as this way we are able to improve our services. I do understand your point about the length of the booking process, however this is something what is necessary for our and our guests safety. I will address the cleaning issue with our Housekeeping team so they can improve on that. Thank you once again for your feedback. Kind regards, Nandor Sasvari Guest Services Team Leader

10/10 (非常に良い)

Sam

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Awesome apartment with plenty of room ! Absolutely spotless as well couldn’t fault anything about the apartment ! Will be staying there again for sure !
2018 年 1 月に 1 泊滞在
Nandor Sasvariからの返信 (投稿日 : 2018 年 1 月 23 日)
Dear Sam, Thank you very much for taking the time and writing this wonderful review for us. I am glad to hear that you have enjoyed your stay and liked our apartment. We look forward to welcome you once again in one of our apartments in the near future as well. Kind regards, Nandor Sasvari Guest Services Supervisor

10/10 (非常に良い)

Anthony

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2017 年 12 月に 1 泊滞在
Nandor Sasvariからの返信 (投稿日 : 2018 年 1 月 25 日)
Dear Guest, Thank you for taking the time and leaving us a review. Kind regards, Nandor Sasvari Guest Services Supervisor

10/10 (非常に良い)

Chloe

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2017 年 11 月に 2 泊滞在
Nandor Sasvariからの返信 (投稿日 : 2018 年 1 月 25 日)
Dear Guest, Thank you for taking the time and leaving us a review. Kind regards, Nandor Sasvari Guest Services Supervisor

2/10 (非常に不満)

Summer

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
very poor service!!!!!
2017 年 10 月に 1 泊滞在

6/10 (普通)

Gilberto

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Too complicated with no room service - No No
I didn't like that there is no room service as they do this only once a week. I wouldn't stay again. To gain access to the flat you'll need to go through various steps which can be quite tiring. Never again
2017 年 7 月に 4 泊滞在

8/10 (良い)

Greg

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Superb! Will return for sure...
Very nice apartment. Positives - communication very good with emails sent to ensure smooth entry. Nothing too much trouble, just call! Superb quality fittings. Sky Sports and Movies...real bonus for business traveller. Pizza Hut, Morrisons, Macdonalds and Blues Smokehouse all close walking distance. Milk, cereal and orange juice included...nice touch. Downside: Traffic noise in the morning...didn't bother me very much but if you are sensitive pick another place tucked away. Parking - Available but you must pre book! I didn't and it was a slight issue getting in. Stayed with a colleague on business. Will be back superb comfort for the money, especially for two residents. Will be back!

4/10 (不満)

kirsty

良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
Usually excellent,hopefully one-off bad experience
Used this place loads and normally they are great. But they have now introduced a fee for parking, there were hairs in the bathroom and our apartment was next to a generator/air con unit so it was very noisy to get to sleep. Having got a code for the parking it didn't work and they gave us the wrong code for the doors. In all honesty they are generally excellent but on this occasion it wasn't a good experience.

10/10 (非常に良い)

Chloe

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very convenient and comfortable
I stay here fairly regularly and the apartments and comfortable, clean and very close to the office.

8/10 (良い)

Patricia、Leeds

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean and spacious
Overall very good. No code supplied with booking to open car-park barrier. We were fortunate to meet another guest who knew this and helped us get in. Lots of traffic noise though if you open the window as on a busy junction.

6/10 (普通)

宿泊されたお客様

気になった点 : スタッフとサービス

10/10 (非常に良い)

Mr Stephen J Addy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Really impressive apartment
This was an amazing apartment. Had large bedroom, large living room area, with 55" TV. Kitchen area and bathroom. Will definitely stay there again at the price I paid for the night.

10/10 (非常に良い)

Jaimie.

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect.
Got this on the day and was overly impressed. The price was the same as a hotel room, with twice the space, the privacy of your own apartment and a full kitchen...just which we'd booked 2 nights so we could of used it! Secondly which I think is most important....a small glass got broken, before I'd even told them my security deposit was refunded and when I phoned to let them know, they said not to worry these things happen.....real world. P.s I would of paid for it lol!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

8/10 (良い)

Gillian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Generous sized appartments
Third stay here, a bit noisy as on major junction but that also means convenient for business area so can't really moan. Whole room shakes occasionally, possibly due to gym on ground floor? And hospitality tray contents more or less complete but as complimentary, can't really complain. Well equipped kitchen would prefer lounge rug to be thoroughly vacuumed but otherwise all very clean, generous space for price, but have to be canny when booking to take advantage of discounted rates. Excellent phone and email customer service.