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ロイヤル バース ホテル & スパ ボーンマスの口コミ

4 out of 5
ロイヤル バース ホテル & スパ ボーンマス
Bath Road, Bournemouth, England

口コミ

6.4
評価 10 - 1243 件の口コミ中 298 件が非常に良い" "
評価 8 - 1243 件の口コミ中 277 件が良い" "
評価 6 - 1243 件の口コミ中 221 件が普通" "
評価 4 - 1243 件の口コミ中 171 件が不満" "
評価 2 - 1243 件の口コミ中 276 件が非常に不満" "

6.6/10

清潔度

6.8/10

スタッフとサービス

6.4/10

設備とサービス

5.8/10

施設のコンディションと設備

6.4/10

環境への配慮

口コミ

2/10 (非常に不満)

Errol

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

6/10 (普通)

Murphy-eioghan

良かった点 : 清潔度、施設のコンディションと設備
It always a safe and comfortable place to stay when having a night out or a weekend away. Beautiful rooms with comfortable beds
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

John

良かった点 : 施設のコンディションと設備
2024 年 5 月に 2 泊滞在

8/10 (良い)

John

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Louise

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Alex

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The carpet wasn't hoovered properly the bathroom had bits on the side I could literally scrape it off with my finger the water didn't taste right I would not recommend this place to anyone also the rooms are way over priced not worth the money AVIOD
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Juan carlos

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A lot of things
2024 年 5 月に 1 泊滞在

8/10 (良い)

Olivia

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A good experience
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Andzej

カップルで旅行
良かった点 : 設備とサービス
Friendly and polite reception staff, refurbished and spacious room, enjoyed our stay!
2024 年 5 月に 1 泊滞在

4/10 (不満)

brian

Low standard of hygiene handrails sticky
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Annette

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It is just walking distance to the beach and pier on the one side, and to the park and town center on the other. Very beautiful house and friendly staff!
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Ken

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

8/10 (良い)

David

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
It was quite there the bed was comfortable over all i had a great sleep it was walking distance to lots of shops and close to the sea
2024 年 4 月に 2 泊滞在

6/10 (普通)

Vicky

気になった点 : 施設のコンディションと設備
This property will be lovely after the renovation I am sure. But we were not made aware of this when booking. Our room was dated but the downstairs communal facilities were immaculate. The room was very noisy and I would advise no one book a road facing room as it is so loud it echoes all round the room and it would seem there are deliveries to the hotel at 5.30am every morning.
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Phil

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rather old-fashioned, in a charming way, but excellent for the price
2024 年 4 月に 1 泊滞在

6/10 (普通)

Jake

良かった点 : スタッフとサービス
2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Sophie

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Unfortunately the property room smelt like cigarettes and was unbareable to stay in. The staff offered us a spray to use... The second room was very old fashioned and there were dirty towels in the bathroom
2024 年 3 月に 1 泊滞在

4/10 (不満)

Cathy

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We arrived and was looked down upon by receptionist then given 1 key card to the worst room I have ever been in it had mold around the windows rust in the shower stained bathroom floor unflushed used toilet we went and spoke to the manager who then put us in a room not much better it was freezing at night so couldn't sleep shower handle was split in hafe which i cut myself on stain on bathroom floor rotten door casing at the bottom rattling sash window because of the drafts bed springs kept pinging and digging in when trying to sleep would never go back hated every minute of it if i hadn't of paid in advance i would never have stayed there for a four star hotel you would have at least had the bathroom towels to match
2024 年 3 月に 2 泊滞在

6/10 (普通)

Kevin

良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Ive stayed quite a few times always been pleasant. What didn't like was the floor boards make so much noise moving about the hotel and inside the room. Cant imagine what its like for others hearing it. Other than that not a bad stay
2024 年 3 月に 3 泊滞在

2/10 (非常に不満)

Paige

2024 年 3 月に 1 泊滞在

4/10 (不満)

Anthony

2024 年 3 月に 1 泊滞在

8/10 (良い)

Ian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room and staff where alright just an issue with the heating heating on time and the room was cold in the early hours
2024 年 2 月に 3 泊滞在

2/10 (非常に不満)

Malvine

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 3 泊滞在

2/10 (非常に不満)

Glenn

家族旅行
気になった点 : スタッフとサービス
Bad Customer Service
I booked two rooms as a suprise birthday present for a friend. When we arrived the small drop off point outside was blocked by other cars. Not to worry, I drove past and found somewhere to park up the road by the side of the hotel.I walked back to the hotel and enquired about parking. I was greeted by a very rude lady on reception who said its £25.00 per night leave your car out the front and we will park it. I tried to explain that it was impossible to stop out of the front because there were cars parked in the way and it is on a main road. She was not interested and just repeated it's 25.00 per night I returned to car apologised to my guests and we walked back to the hotel. At reception same rude lady was there. Who then asked me for Photo ID which I thought was strange as I travel every week for work and use hotels.com/ Expedia all the time and have never been asked for Photo ID when booking into a hotel in the UK. I had made one booking for two rooms and paid for them at the time of the booking. The rude lady sent our freinds to the other receptionist to check-in. They then demanded photo ID from our freinds even though it was the same booking. Unfortunately ours freinds did not have their driving licence with them as this was a suprise trip. The only photo ID they had was NHS staff lanyard but the hotel would not accept this. I asked to see the duty Manager. Quite frankly he was rude to me, my wife & guests.We did eventually get checked in but our evening was ruined.
2023 年 12 月に 1 泊滞在

6/10 (普通)

Felicity

良かった点 : 客室の快適度
Not luxury but adequate for price paid
Room clean but tired, the hallways even more worn. Bit of a maze to find our spot which seemed to be near the service entrance (lots of noise in the mornings). No leisure facilities (even though pool, gym and spa advertised on posting) The hotel lobby and lounge looked very nice. Location is fabulous. For a last minute short stay, it did the job. But the rooms have seen better days. Also WiFi not included was inconvenient.
2023 年 12 月に 2 泊滞在

8/10 (良い)

lewin

良かった点 : スタッフとサービス、客室の快適度
2023 年 12 月に 1 泊滞在

8/10 (良い)

Eleanor

2023 年 12 月に 2 泊滞在

6/10 (普通)

Kelly

2023 年 12 月に 1 泊滞在

6/10 (普通)

Louis

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
Could not fault staff, dining, entertainment and room. Was very dissatisfied as booked this hotel for the swimming pool with 8 year old daughter, to be told that pool was closed for refurbishment, which is fine, but wouldn’t of booked if known swimming pool was out of action.
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Pj

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Simon

2023 年 12 月に 1 泊滞在

4/10 (不満)

chris

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在

6/10 (普通)

Rolyn

グループ旅行
良かった点 : 清潔度
2023 年 12 月に 1 泊滞在

8/10 (良い)

ravi

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pleasant stay
Excellent and friendly reception service
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Tendai

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good
2023 年 12 月に 3 泊滞在

8/10 (良い)

Margaret

カップルで旅行
The sea view
2023 年 12 月に 1 泊滞在

8/10 (良い)

Jason

気になった点 : 清潔度、施設のコンディションと設備
In all it was not to bad but the drug dealing need to be addressed as was offered drugs 3 time over our stay and maybe address your security staff for over looking the drug dealing going on out the front but apart from thzt it was ok
2023 年 12 月に 2 泊滞在

6/10 (普通)

Trevor

グループ旅行
良かった点 : 清潔度、スタッフとサービス
It was a shame the pool was closed!
2023 年 12 月に 1 泊滞在

6/10 (普通)

Debbie

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The property is quite old and has some lovely features, however it could do with a fresh coat of paint here and there, bathroom needed fixtures renewing and again a refresh on paintwork, the lounge chairs and sofa were very uncomfortable, although they were in keeping with the décor and the windows frames were very dirty, the staff were lovely and very accommodating.
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Suzanne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room we had at the royal bath hotel was lovely big enough for the both of us and very clean tea and coffee facilities in the room were welcoming after a day out, close enough to the town the staff were very helpful we enjoyed our stay I will certainly book to stay here again.
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Ernest

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very good
2023 年 12 月に 2 泊滞在

4/10 (不満)

Anthony

2023 年 12 月に 2 泊滞在

2/10 (非常に不満)

Gary

気になった点 : スタッフとサービス、施設のコンディションと設備
Beware. Not Recommended!!!
I am not a person who usually complains or comments. However, I think it is important in this instance. Customer Service = 0 I travel all over the world and this overnight stay is most probably the worst Customer Service experience I’ve had for many years. Unbelievably rude reception staff!! ID is mandatory, and if you do not produce ID, your reservation is cancelled!!!! We showed my partner’s ID which had no connection or relevance to the booking whatsoever, and only the name was recorded, nothing else. What was the point??? Apparently, this is a requirement of the management, but a complete waste of time!! £25.00 hotel car parking. Use the public parking adjacent to the hotel, it’s cheaper. Wi-Fi is chargeable Extremely tired and worn hotel decor Hot water is dangerously hot and the shower temperature adjustment can easily be knocked resulting in burns Check in at 4pm or £10 charge for 2pm entry to the room Checkout at 10am Breakfast… plentiful… But just cold!!!! Patio door lock was broken Sink tap is too small for the surround and leaked. Coffee maker did not work The bed had bare frame legs with a mattress. It just looked so very cheap! At checkout, there were 3x families complaining about one thing or another but, I knew I would be writing a complaint, so I told the Duty Manager the Customer Service was atrocious and he just said “thank you”… The sea view was nice but, under this management, I will not stay there again.
2023 年 12 月に 1 泊滞在

8/10 (良い)

Charles

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Average
Cold water inn bathroom
2023 年 11 月に 1 泊滞在

4/10 (不満)

Andrea

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
Reception did not tell us which way to go to our room and the signage from the nearest staircase did not even have our room number in it. Other signage around the hotel was also unclear. Huge cobweb in the bathroom that must have been there weeks with the size and amount of dead insects in it. Same in dining room for breakfast lots of cobwebs and dead flies behind pillars near the windows.
2023 年 12 月に 1 泊滞在

6/10 (普通)

Ian

良かった点 : 清潔度、スタッフとサービス
overnight stop
Arrived in pouring rain after a long flight, a warm, old style reception, receptionist friendly and efficient, walked through a old fashioned massive lounge area, comfy leather suites, lots of polished wood, not everyones taste, but we prefer to the plastic look in a lot of hotels, lift to upper floors, in need of re-decoration, but our room was clean and warm, although on the small side, we didn't eat as an early start, but receptionist had us a taxi for the station within 5 mins
2023 年 11 月に 1 泊滞在

6/10 (普通)

Jacques

カップルで旅行
We were offered upgrade ( at cost) as staff realised that the small rooms were not adequate. They would not show us them. We had to make an uninformed decision. We upgraded and were very pleased we did as room was excellent. Staff were polite and we had an enjoyable stay. Good value for money.
2023 年 11 月に 3 泊滞在

8/10 (良い)

Alison Claire

2023 年 11 月に 1 泊滞在

8/10 (良い)

Michele

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely stay ,buffet breakfast really good ,comfortable beds ,definitely would stay again
2023 年 11 月に 1 泊滞在

8/10 (良い)

natasha

2023 年 11 月に 2 泊滞在