When driving there, we realized this was not a typical tourist destination teeming with tourists and along the drive I began to become concerned as it looked "rustic". We were more than pleasantly surprised to find high quality service, accommodations and food. The staff remembered (spa, restaurant, bar, front desk) all remembered us by name and our preferences (food, drink, etc.). The chef is trained in Italian cooking and traditional Indonesian cooking and would prepare special menus, based on our tastes, upon request. The spa and tour staff also went out of their way to help us enjoy our stay. Our bike tour ended up with our guide picking fresh rambutans for us (b/c I said I hadn't eaten any at the hotel) and the spa staff gave me a jar of their homemade bath salts just b/c I said I loved it. I would highly recommend this as a luxurious break from the daily grind which is off the beaten path.