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"We only spend a night because we had a long layover at Bogota. The breakfast was great but at night they took forever to serve our food. "

"recently stayed at the Casa Dann Carlton Hotel, and while the physical condition of the hotel was good, my experience was marred by significant communication issues and rigid customer service. The Positives The room itself was clean, nice, and well-maintained. I had booked a King Size room, and it was exactly what I expected in terms of comfort and cleanliness. The Challenges 1. Booking & Check-in Confusion I had a frustrating time with the reservation. Although I attempted to book for 2 adults multiple times (and the rate for 1 or 2 people was the same), the reservation somehow defaulted to 1 adult. I called the hotel directly a week before my arrival to confirm that the room was for two people. The agent I spoke with wasn’t very helpful but explicitly confirmed that the room was for two. However, upon arrival, I was told the reservation was only for one person. I was forced to pay an additional $100,000 COP per night for the second person. Even after speaking with the manager, they refused to honor the information I was given over the phone simply because I used Expedia as a third party. 2. Poor Phone Support When I called ahead of time, the customer service was lacking. Beyond the confirmation error, I was told that airport transportation was not included because of the third-party booking, and I was unable to add an extra night through the hotel directly. 3. Room Maintenance Issue To make matters worse, the front desk initially checked me into a room that was under m"

"My husband and I had a really good experience in this hotel, breakfast was suuuuuper good, all three days we were there they had different things on the menu. Fruit and the fruit juices were DELICIOUS ( I loved the fact that they don't add any sugar to them) EVERYONE there was soooooo helpful. The instructions were clear on how to get to the airport shuttle, and the driver was nice, very respectful, shuttle was clean, ride was smooth. Thanks EVERYONE hopefully there is a next time and I would love to stay there again. "

"Excelente"

"Breakfast was great. The menu was different each day whihc made it exciting to checkout what was available at meal times!"

"Perfect location and price"

"Had to check out"

"Excellent hotel, clean, friendly staff and in good condition. Walking distance to the U.S. Embassy"

"Good service, thanks."