「I had paid the room price on the Hotels.com website, and only had to pay city tax at the hotel. When I checked-in, however, I was charged the room price on top of the city tax.
I noticed that soon.
So, I asked them about this right after the check-in, during my stay, and when I checked-out.
They just said "this is correct", "the right amount will be charged after my check-out", and something like that.
I asked them to give me an invoice at least. They couldn't print it out due to their...
「Beautiful property, easy virtual check-in. No elevator so make sure you can carry your bags up and down the stairs easily. Great view of the town and canal, loved it! Would definitely stay here again. 」
「We stayed 9 nights at BOB W Oosterpark in May 2025 and had a lovely experience. The hotel is very modern inside, the beds are comfortable, there is a shared kitchen with all necessities for longer stay. The water pressure in the showers is excellent. Hotel is very clean and spacious, and location is close to trams, great restaurants and shopping. The area is very walkable and local bakeries have incredible selection of sweets and great coffee. We got to meet few of the staff members and they...
"I stayed with our baby. Front staff suggested great plan to stay.
At the first night, my baby played with facilities of the room and it looks like a little danger. So front staff managed the room.
After that, we can spend great holidays in this hotel.
Great staff, great hospitality !!
Thank you!"
"I had paid the room price on the Hotels.com website, and only had to pay city tax at the hotel. When I checked-in, however, I was charged the room price on top of the city tax.
I noticed that soon.
So, I asked them about this right after the check-in, during my stay, and when I checked-out.
They just said "this is correct", "the right amount will be charged after my check-out", and something like that.
I asked them to give me an invoice at least. They couldn't print it out due to their computer problem.
I left my email address and asked them to email the invoice. (FYI: They said my hand-written email address "very clear".)
After coming back to my home, I checked my email. Still no invoice. And the room price was still double-charged.
I asked about this via Hotels.com message, twice. No response.
I called to the phone number on Hotels.com. They asked me to call later.
I called them again. They asked me to "email" the double-charge issue. At least, they finally emailed me the invoice.
I sent an inquiry via email with my invoices from Hotels.com and from the hotel — no response for a week.
I sent a reminder — no response for a month (ok, I was a bit busy too).
I sent a reminder, again.
They finally admit that they have double-charged!!
I ask them to proceed with the refund.
... no response for 3 days now (not refunded yet).
I usually don't write bad reviews.
I even hesitated to write this even after no refund/no reply, but this is frankly the worst experience."
