Unfortunately, our stay at this hotel was an absolute nightmare. We have never experienced such poor standards of cleanliness and hygiene in a hotel.
The room was simply dirty. The towels smelled unpleasant, and the toilet flush barely worked — we had to keep pumping it several times just to get the toilet to flush properly.
However, the worst part was the bedding. We strongly suspected that it had not been changed after the previous guests. The pillows had visible signs of use and smelled strongly of an unwashed, greasy head. They certainly did not look or smell like freshly washed bedding.
I have actually worked in a hotel myself, so I know exactly what properly washed and freshly prepared bedding should look and smell like. What we found in this room was completely unacceptable.
We returned to the hotel late at night, so unfortunately there was nothing we could realistically do at that point. Thankfully, we had brought our own towels with us, so we had to cover the pillows with them just to be able to sleep.
This is not about expecting a luxury hotel. A hotel can be basic, old or dated — but cleanliness and hygiene should be the absolute minimum standard. In this case, even those basic standards were not met.
This was an extremely unpleasant experience, and we would definitely not stay here again. I sincerely hope management takes this seriously and improves the cleaning standards and room inspections before welcoming future guests.