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ソネスタ ES スイーツ アレンタウン ベツレヘム エアポートの口コミ

3 out of 5
ソネスタ ES スイーツ アレンタウン ベツレヘム エアポート
2180 Motel Dr, Bethlehem, PA

口コミ

7.8

良い

評価 10 - 498 件の口コミ中 221 件が非常に良い" "
評価 8 - 498 件の口コミ中 123 件が良い" "
評価 6 - 498 件の口コミ中 69 件が普通" "
評価 4 - 498 件の口コミ中 36 件が不満" "
評価 2 - 498 件の口コミ中 49 件が非常に不満" "

8.2/10

清潔度

8.2/10

スタッフとサービス

7.6/10

設備とサービス

8.0/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

6/10 (普通)

Tracy

良かった点 : スタッフとサービス
Sufficient Loitering around grounds was suspect
2024 年 5 月に 1 泊滞在
Sonesta ES Suitesからの返信 (投稿日 : 2024 年 5 月 24 日)
Tracy, We appreciate the time you have taken to share your experience. We understand you had concerns about guest around the property grounds. We're disappointed your stay did not meet expectations, but we appreciate your feedback as we strive to enhance the guest experience.

2/10 (非常に不満)

Annette

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property hasn't had any TLC in more than 10 years. That's too long when you allow dogs.
2024 年 5 月に 2 泊滞在
FOMからの返信 (投稿日 : 2024 年 5 月 22 日)
We are sorry that you were below expectations. We are addressing the issues you cited. I do hope you'll stay with us again in the future and give us a chance to make a better impression.

6/10 (普通)

Johanna

良かった点 : スタッフとサービス
Ty
2024 年 3 月に 2 泊滞在
fomからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for your great review, we do appreciate your business.

4/10 (不満)

Brian

気になった点 : スタッフとサービス、施設のコンディションと設備
Front desk person rude. They charge for parking when you already paid for the room. That was not mentioned anywhere in the hotel description. Breakfast was horrible. People leave their trash in the hallways.
2024 年 5 月に 2 泊滞在
FOMからの返信 (投稿日 : 2024 年 5 月 15 日)
We are sorry that you were below expectations. We are addressing the issues you cited. I do hope you'll stay with us again in the future and give us a chance to make a better impression.

8/10 (良い)

maria

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The rooms were spacious
2024 年 4 月に 2 泊滞在
FOMからの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you for your review we do appreciate your business.

8/10 (良い)

Sandra

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like the layout of the room, the big mirror for hair and makeup, and the breakfast was good. Thank you.
2024 年 4 月に 3 泊滞在
Sonesta ES Suites Teamからの返信 (投稿日 : 2024 年 5 月 1 日)
Sandra, thank you for sharing your positive experience at Sonesta ES Allentown Bethlehem Airport. We're thrilled you found our team members to be awesome, and that they were instrumental in elevating your stay. We're committed to providing exceptional service and are glad we were able to accommodate your needs. We look forward to the privilege of hosting you again in the future.

2/10 (非常に不満)

Guadalupe

2024 年 4 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 5 月 17 日)
Thank you for your review we do appreciate your business.

6/10 (普通)

Matthew、Benicia

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
We stayed here a few years ago when it was a Residence Inn and were very pleased at the time. Sonesta bought this (as part of over 1100 hotels that they bought up in 2021, nationwide) and they need to spend money on this property. Old dirty public area carpets, needs new interior paint jobs. Lots of cigarette butts around the exterior. The room itself was nice and clean. Very nice people though and a nice breakfast included, with very friendly breakfast crew. I don't think that I'd stay here again until Sonesta put some money back into the property and refreshed it.
2024 年 4 月に 2 泊滞在
Sonesta ES Suites Teamからの返信 (投稿日 : 2024 年 5 月 1 日)
Matthew, it's disheartening to hear your expectations weren't met. We always strive to provide an enjoyable experience and take note of your comment about the need for updates. We are constantly working to enhance our services and will consider this input as an opportunity for improvement.

4/10 (不満)

Lionaira

カップルで旅行
Pay for parking
2024 年 4 月に 1 泊滞在
FOM からの返信 (投稿日 : 2024 年 4 月 23 日)
We are sorry that you were below expectations. We are addressing the issues you cited. I do hope you'll stay with us again in the future and give us a chance to make a better impression.

10/10 (非常に良い)

Jessica

カップルで旅行, 家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great clean huge room!!!! We were in the 2 bedroom suite and it was awesome!!
2024 年 4 月に 1 泊滞在
FOM からの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for your great review, we do appreciate your business.

10/10 (非常に良い)

Kathleen

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We have stayed here before. We like the convenience right off the highway and proximity to good food and shops. Units are good size, comfortable.
2024 年 3 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 3 月 26 日)
Thank you for your feedback we do appreciate your business.

10/10 (非常に良い)

Nilsbet

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel and rooms
2024 年 3 月に 3 泊滞在
FOMからの返信 (投稿日 : 2024 年 3 月 20 日)
Thank you for your great review we do appreciate your business.

8/10 (良い)

Kaylene

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean, safe, I stayed in a suite that had a kitchen. It was very nice.
2024 年 3 月に 2 泊滞在
FOMからの返信 (投稿日 : 2024 年 3 月 20 日)
Thank you for your great review we do appreciate your business.

2/10 (非常に不満)

Michael

2024 年 3 月に 2 泊滞在
FOMからの返信 (投稿日 : 2024 年 4 月 3 日)
We are sorry that your stay with below expectations. We are addressing the issues you cited. I do hope you'll stay with us again in the future and give us a chance to make a better impression.

10/10 (非常に良い)

Jason

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The peoperty is set up very nice and is very conveniently located to many restaurants and soclose to the airport. Im very glad i choose to stay at Sonesta hotels always a great experience.
2024 年 2 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 3 月 1 日)
Thank you for your feedback we are glad to hear you had such a great stay with us.

10/10 (非常に良い)

Maria D

Fabulous
2024 年 2 月に 1 泊滞在
Sonestaからの返信 (投稿日 : 2024 年 2 月 27 日)
Thank you! I'm so glad you enjoyed your stay with us. I hope you visit us again!

6/10 (普通)

Christine

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Dominique from the front desk saved the day by bringing me a coffee maker since previous guest stole the coffeemaker and cups. Dirt grease buildup around cooktop, paper towel holder filthy. Room was nice except for stained carpet and sofa. Bathroom was clean. So was refrigerator. Very noisy neighbors. Couldn't sleep.
2024 年 2 月に 1 泊滞在
Sonestaからの返信 (投稿日 : 2024 年 2 月 27 日)
I'm sorry that your stay was not up to our standards. We are addressing the issues that you mentioned. If you stay with us again, and I hope you do, please let us know any time you are experiencing noisy neighbors and we will address it, because you should definitely be able to count on a good night's sleep.

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Sonestaからの返信 (投稿日 : 2024 年 2 月 27 日)
Please let us know if you stayed with us and had a poor experience, so that we may address any issues you had. You can reach us at the hotel at any time.

4/10 (不満)

Theresa

ペット同伴の旅行, カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Some things were out of order at the free breakfast. Hotel could use an update. Sheets and blankets had a stain or 2, curtain and rug had what looked like a blood stain each on curtain and the rug. Front desk had no extra pillows. Overall I'd give it a 2 out of 5.
2024 年 2 月に 2 泊滞在
Sonestaからの返信 (投稿日 : 2024 年 2 月 27 日)
We are sorry that your stay with below expectations. We are addressing the issues you cited. I do hope you'll stay with us again in the future and give us a chance to make a better impression.

4/10 (不満)

pamela

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
The one TV didnt work. Near 9:00PM someone tried to get into our room. Another person had been given the key to our room. Luckily we had the safety latch on the door engaged. We had no comforter on the bed until we asked for one.
2024 年 2 月に 2 泊滞在
Sonestaからの返信 (投稿日 : 2024 年 2 月 27 日)
We're very sorry that your time with us didn't meet your expectations or ours. We are addressing these issues, but I do apologize that you experienced them. I do hope you will give us another chance in the future.

8/10 (良い)

Dennis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I do not understand the $5.00 for parking.
2024 年 2 月に 1 泊滞在
Sonestaからの返信 (投稿日 : 2024 年 2 月 27 日)
We have a 5.00 nightly parking charge for guests staying four nights or fewer, but we waive this charge for guests staying five or more nights.

8/10 (良い)

Brittany

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Sonestaからの返信 (投稿日 : 2024 年 2 月 27 日)
Thank you for your review. We hope you enjoyed your stay with us!

4/10 (不満)

Jessenia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Super outdated, dog poop on the walk way, seems scratchy since all the buildings are spread out. People had their room doors open with music and beer.
2024 年 2 月に 1 泊滞在
FOM からの返信 (投稿日 : 2024 年 2 月 19 日)
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 (不満)

Janzen

気になった点 : スタッフとサービス、施設のコンディションと設備
The front desk receptionist was cold. Just want add additional changes like early check in..
2024 年 2 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 2 月 16 日)
Thank you for your review of Sonesta ES Suites Allentown Bethlehem Airport. Your feedback regarding your experiences with the front desk agent and it has been noted. We strive to make every guest's stay comfortable, and your insights are indeed valuable for us. Looking forward to hosting you again in the future.

2/10 (非常に不満)

宿泊されたお客様

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Not as advertised. Kitchen inadequate
The first room reeked of smoke, the second room had a malfunctioning door lock. Our eventual room was fine, had two bedrooms, two bathrooms. Broken microwave, no ice machine or ice tray. Missing pots, cutlery, had one glass to drink from and broken stemware. The pan was completely scratched. The reason I chose a kitchen was so I could cook. If brought some bowls with me and they gave me a giant pot so I was able to make eggs. I brought this up to the attention of management twice and received no recourse. I didn't get a chance to take pictures. Do not recommend if you need a kitchen.
2024 年 2 月に 2 泊滞在
FOM からの返信 (投稿日 : 2024 年 2 月 16 日)
Thank you for your review of Sonesta ES Suites Allentown Bethlehem Airport. Your feedback regarding your experiences with us regarding the various missing amenities and issues during your most recent stay has been noted and addressed as. We strive to make every guest's stay comfortable, and your insights are indeed valuable for us. Looking forward to hosting you again in the future.

8/10 (良い)

Brittany

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Great rooms for families!
Great spot for families to stay with spacious rooms and kitchen. Breakfast was pretty good. The pancake conveyor belt was a big hit with our 4 year old. The area was ok, but in a convenient location to restaurants and stores. Alot of graffiti and trash on the grounds, which was less than appealing, but the hotel its self is clean and well maintained.
2024 年 2 月に 1 泊滞在
Assistant General Manager at Sonesta ES Suites からの返信 (投稿日 : 2024 年 2 月 12 日)
Thank you for your review of Sonesta ES Suites Allentown Bethlehem Airport. We're glad our convenient location was beneficial and that you enjoyed your stay and our breakfast selection. Your feedback regarding trash and graffiti has been noted. We strive to make every guest's stay comfortable, and your insights are indeed valuable for us. Looking forward to hosting you again in the future.

10/10 (非常に良い)

Daniel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Assistant General Manager at Sonesta ES Suitesからの返信 (投稿日 : 2024 年 2 月 12 日)
We appreciate when our guest give us reviews as we use them for training purposes and strive to provide you with a comfortable experience. Thank you for choosing Sonesta ES Suites Allentown Bethlehem Airport we hope to see you again soon.

8/10 (良い)

Dena

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Only complaint mattress was poor and needs replacement.
2024 年 2 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 2 月 6 日)
Thank you for your feedback we do appreciate your business.

4/10 (不満)

Sydney

ペット同伴の旅行, カップルで旅行
We did not have a great check-in, and the woman who was at the counter was very rude to us, and other customers behind us. Then once we got into the room, our television didn’t work. It would shut down randomly and the channels wouldn’t load. After a long day we wanted to just relax and enjoy staying in a hotel but were made to feel like more of a chore than a valued guest which was discouraging.
2024 年 2 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 2 月 6 日)
I do apologize if we did not meet your expectations during your stay. We are working hard to improve our guest experience.

6/10 (普通)

Timothy M.

出張, カップルで旅行
気になった点 : 清潔度
They charged $15 for checking in one hour early. The room was dirty (stove top, air vent and tub not cleaned). They moved me to another room and refunded the $15. They charged a $250 deposit for incidentals and I was only staying one night. Just not worth it.
2024 年 2 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 2 月 6 日)
I do apologize if we did not meet your expectations during your stay. We are working hard to improve our guest experience.

2/10 (非常に不満)

Dennis

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Horrible weekend stay!
The hotel was nothing like the pictures showed. The lobby was decent but that was it. The staff Debbie and James were nice however the rooms and the building overall were filthy. Our room had stains on the couch, stains in the shower and food remnants on the floor. The room obviously had not been vacuumed or thoroughly cleaned. During the stay the tv had gone out then a few minutes later the fire alarm went off and stayed on for at least a half hour. The tv never returned until just before check out the next day. The hotel is essentially a live in residence for workers and their families. Had I known that and had I not been stranded due to the snow storm I would’ve left. They tried to switch my rooms twice but those were even worse than the first room I had so unfortunately we just chose to stay in the room we had. We didn’t have a choice.
2024 年 1 月に 1 泊滞在
Sonestaからの返信 (投稿日 : 2024 年 2 月 1 日)
We are very sorry that your stay did not live up to expectations. We do appreciate your feedback, as we are constantly working to make our guests' time with us great. Please feel free to reach out to us if you have any additional concerns, and we hope you will give us another try in the future.

10/10 (非常に良い)

NishatAli、Vaughan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
fomからの返信 (投稿日 : 2024 年 1 月 30 日)
Thank you for your review, we do appreciate your business.

10/10 (非常に良い)

dawn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
FOMからの返信 (投稿日 : 2024 年 1 月 30 日)
Thank you for your review, we do appreciate your business.

10/10 (非常に良い)

Glen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loved the breakfast in the am. Well stocked, fresh, hot breakfast food. Staff very pleasant and friendly. All around great stay. Thank you no
2023 年 12 月に 2 泊滞在
FOM からの返信 (投稿日 : 2024 年 1 月 30 日)
Thank you for your review, we do appreciate your business.

4/10 (不満)

Dana

2023 年 12 月に 1 泊滞在
FOM からの返信 (投稿日 : 2024 年 1 月 30 日)
Thank you for your review, we do appreciate your business.

8/10 (良い)

Sean

良かった点 : 清潔度、スタッフとサービス
2023 年 12 月に 3 泊滞在
FOMからの返信 (投稿日 : 2023 年 12 月 6 日)
Thank you for your review we do appreciate your feedback and your business.

10/10 (非常に良い)

Jim

2023 年 12 月に 1 泊滞在
FOMからの返信 (投稿日 : 2023 年 12 月 6 日)
Thank you for your review we do appreciate your feedback and your business.

10/10 (非常に良い)

Gloria

2023 年 11 月に 1 泊滞在
FOMからの返信 (投稿日 : 2023 年 11 月 15 日)
Thank you for your review, we do appreciate your business.

6/10 (普通)

Stacey、Mars

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The clientele of the property were very suspect. There were beer cans and other litter on the parking lot and property grounds. There were people partying and walking the halls until 4 am. Lots of “migrants” staying at the property.
2023 年 11 月に 1 泊滞在
FOMからの返信 (投稿日 : 2023 年 11 月 7 日)
We do apologize that we did not meet your expectations we are working hard to fix these issues.

8/10 (良い)

Carole

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
FOMからの返信 (投稿日 : 2023 年 11 月 7 日)
Thank you for your review we do appreciate your business.

2/10 (非常に不満)

Eric

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Front desk staff sucks
Woman at the front desk had a terrible personality. Charged is $15 extra to check in early. Had a terrible attitude.
2023 年 11 月に 1 泊滞在
FOMからの返信 (投稿日 : 2023 年 11 月 7 日)
We do apologize that we did not meet your expectations we are working hard to fix these issues.

2/10 (非常に不満)

Erica

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I have never stayed at any of the Sonesta before so wanted to try a diffrent hotel. Check in was very plesent domonicka front desk receptionist was very plesent, the room we were provided had no utensils for cooking, 1 cup for coffee, the bathroom wall paper was torn off the wall, the bath tub was rusty and dripping water to tub, it smelled in the hallways of smoke the people staying across from us blasted music all night long horriable experiance never stay here again. Seemed like people were living there. Gross
2023 年 10 月に 1 泊滞在
FOMからの返信 (投稿日 : 2023 年 10 月 31 日)
Thank you for your review we do appreciate your business.

8/10 (良い)

Cesar

良かった点 : 施設のコンディションと設備
2023 年 10 月に 3 泊滞在
FOMからの返信 (投稿日 : 2023 年 10 月 28 日)
Thank you for your feedback we do appreciate your business.

6/10 (普通)

Teresa

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Ive stayed at two other Sonesta ES hotels, this one was not as nice as the other two. It was slightly outdated the rooms, the showers had pitted rust on them, and the morning breakfast was sub par compared to my other stays. The staff was super helpful and friendly. It was an okay stay this weekend, just was slightly unhappy with my stay compared to my other stays with this hotel company.
2023 年 10 月に 2 泊滞在
fomからの返信 (投稿日 : 2023 年 10 月 17 日)
We do apologize if we did not meet your expectations during your most recent stay, we are working hard to fix these issues.

8/10 (良い)

sharon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
When we walked in our building, the smell of food cooking was everywhere, even in our suite. The floor in the elevator was dirty. the breakfast was nice. Beds were fine. Room was a nice size.
2023 年 10 月に 1 泊滞在
fomからの返信 (投稿日 : 2023 年 10 月 12 日)
Thank you for your feedback we do appreciate your business.

8/10 (良い)

kumi

2023 年 10 月に 6 泊滞在
fomからの返信 (投稿日 : 2023 年 10 月 12 日)
Thank you for your business we appreciate your feefback

8/10 (良い)

Scott

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在
fomからの返信 (投稿日 : 2023 年 10 月 11 日)
Thank you for your feedback we do appreciate your business.

4/10 (不満)

Antonio

グループ旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The room was very dated and not what I expected for almost $300 a night. We had a two bedroom suite with a sofa bed which was deplorable. The sofa was sunken in and stained the mattress was also stained and rusted. Had to go to the local store and purchase an Air Matress because the sofabed was unusable. There was a loud noise that was coming from the heating system and the fridge started making loud noises in the middle of the night that caused us to unplug it just so that we could sleep. I really dont understand how you recieved such a good rating on such a terrible property. I would never suggest that anyone should stay at this property until they fully remodel there units, this was totally unaccectable
2023 年 10 月に 2 泊滞在
FOMからの返信 (投稿日 : 2023 年 10 月 11 日)
Thank you for your feedback we do appreciate your business we are working hard to improve and fix these issues.

6/10 (普通)

Yelena

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
FOM からの返信 (投稿日 : 2023 年 10 月 11 日)
Thank you for your feedback we do appreciate your business.

6/10 (普通)

Jennifer

2023 年 10 月に 1 泊滞在
fomからの返信 (投稿日 : 2023 年 10 月 17 日)
Thank you for your review we are working hard to fix these issues.