ミニバー、客室ごとに異なる装飾、デスク、アイロン / アイロン台

ザ キングス アームズの口コミ

3 out of 5
ザ キングス アームズ
147 High Street, Berkhamsted, England

口コミ

8.2

とても良い

評価 10 - 127 件の口コミ中 51 件が非常に良い" "
評価 8 - 127 件の口コミ中 45 件が良い" "
評価 6 - 127 件の口コミ中 18 件が普通" "
評価 4 - 127 件の口コミ中 7 件が不満" "
評価 2 - 127 件の口コミ中 6 件が非常に不満" "

8.2/10

清潔度

8.8/10

スタッフとサービス

7.4/10

設備とサービス

7.8/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great staff very helpful great breakfast
2024 年 2 月に 1 泊滞在
Roryからの返信 (投稿日 : 2024 年 2 月 19 日)
Thank you kindly for your review, John!We're happy to hear you enjoyed your stay, along with the breakfast!We hope you return to stay again soon!Kind Regards,The Kings Arms

8/10 (良い)

AD

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Angela - The Kings Armsからの返信 (投稿日 : 2024 年 1 月 30 日)
Hello, Thank you for sending in your review. We hope that you enjoyed your stay with us - if there is anything that you would like to speak to us about so we are able to see if there is any way that we can make it a 10 out of 10 stay your next time visiting us, please do let us know.

8/10 (良い)

Elliott

2023 年 12 月に 1 泊滞在
Mattからの返信 (投稿日 : 2024 年 1 月 9 日)
Hi Elliott,Thank you for taking the time to leave a review. We appreciate your feedback and would love to learn more about your experience to enhance our services. If you have specific insights or suggestions, please feel free to share.Kind RegardsMattThe Kings Arms

10/10 (非常に良い)

Kim

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It is a very welcoming hotel with great cocktails food and service
2023 年 10 月に 1 泊滞在
Mattからの返信 (投稿日 : 2023 年 10 月 31 日)
Hi Kim,Thank you for your wonderful review following your stay with us! We're glad to hear you enjoyed our cocktails and the team were able to deliver an excellent service. We hope to welcome you to stay with us again soon.Kind RegardsMattThe Kings Arms

6/10 (普通)

Nicholas

良かった点 : スタッフとサービス
2023 年 9 月に 1 泊滞在
Mattからの返信 (投稿日 : 2023 年 10 月 31 日)
Hi Nicholas,Thank you for rating your stay with us. It's a shame to hear we couldn't reach that full 5 out of 5 stars and would love for you to let us know if there is anything we can do to improve your stay next time.We look forward to hearing from you.Kind RegardsMattThe Kings Arms

10/10 (非常に良い)

Ai Ling、Winchester

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Breakfast was fantastic.
2023 年 10 月に 1 泊滞在
Mattからの返信 (投稿日 : 2023 年 10 月 20 日)
Good Morning,We're so glad to hear you enjoyed our breakfast and to see you score us a full 5 out of 5 stars. We hope to welcome you again soon.Kind RegardsMattThe Kings Arms

8/10 (良い)

rebecca、rosedale

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice place. The bed was very comfortable. The water pressure leaves a lot to be desired. The breakfast was fabulous.
2023 年 9 月に 2 泊滞在
Imani からの返信 (投稿日 : 2023 年 9 月 25 日)
Hi Rebecca,We are happy to hear that you thought well of our hotel, apologies about the water issue!Kind regards, Imani - The Kings Arms

10/10 (非常に良い)

David

良かった点 : 設備とサービス、施設のコンディションと設備
Room great food great happy with everything
2023 年 8 月に 1 泊滞在
Amy, The Kings Arms Reservations Teamからの返信 (投稿日 : 2023 年 8 月 10 日)
Hi David, Thank you for your 5* Review!We hope to welcome you back again sometime soon. Kind Regards,

6/10 (普通)

Mary

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Disappointing
Our room was nothing.like pictures. Bath room dirty.room very shabby . Had to go outside to back of hotel then up a shabby flight of stairs & hallway to reach room . Have honestly stayed in better premier for far less money. Cooked breakfast very good but toast burnt both mornings and no choice of cereal or fruit on menu . Disappointing as we often stop for a drink here and looked forward to staying .
2023 年 8 月に 2 泊滞在
Amy, The Kings Arms Reservations Team からの返信 (投稿日 : 2023 年 8 月 10 日)
Hi Mary, Thank you for taking the time to provide us with your feedback! We are sorry to hear your stay did not meet expectations. We are located in an old building directly on the high-street so we are limited on how our hotel is laid out, we have taken your feedback on board however and we've passed your comments over to our management team to investigate.We are pleased to hear you enjoyed your breakfast however, and hope to see you again! Kind Regards, Amy The Kings Arms Team

8/10 (良い)

Mark

良かった点 : スタッフとサービス、客室の快適度
気になった点 : 清潔度、施設のコンディションと設備
Great food, Amazing staff hotel it self walls need repainting in and out rooms, Room had very old cobwebs around windows .. can't fault staff or food just the grim look of hotel
2023 年 6 月に 1 泊滞在
The Kings Arms Teamからの返信 (投稿日 : 2023 年 6 月 13 日)
Thanks for taking the time to leave a review of our pub! We've noted your feedback on where we can make improvements to the look and feel of the pub - so thankyou for your comments.

10/10 (非常に良い)

James

2023 年 5 月に 1 泊滞在
The Kings Arms Teamからの返信 (投稿日 : 2023 年 6 月 13 日)
Thanks for the 5/5 review James!

10/10 (非常に良い)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 3 月に 1 泊滞在
Nikki からの返信 (投稿日 : 2023 年 4 月 21 日)
Thank you for your 10/10 score. We hope to welcome you again very soon. Nikki, The Kings Arms Team

10/10 (非常に良い)

Pamela

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Central location, friendly staff.
2023 年 3 月に 1 泊滞在
Roryからの返信 (投稿日 : 2023 年 3 月 16 日)
Thank you kindly for your review, Pamela!We're happy to hear you enjoyed your stay and we hope you return in the near future!Kind Regards,The Kings Arms

2/10 (非常に不満)

Diane

気になった点 : 設備とサービス、施設のコンディションと設備
The room was very disappointing. Cold, radiators not working. Cracked bathroom sink. Bathroom lights not working. Breakfast not good. Soggy bacon and bread, hard avacado. would not stay again.
Roryからの返信 (投稿日 : 2023 年 2 月 19 日)
Hi Diane,Thank you for sharing your experience with us, we're disappointed to hear this about your room and your stay.We're always happy to rectify any issues that occur a stay, and will always seek out a solution where we can. We're happy to change rooms for the guests where able and replace any meals that are not up to our or the guests standards.We hope you consider visiting us in the future so we can display the high quality of service that we're known for.Kind Regards,The Kings Arms Reservations Team

6/10 (普通)

scott

出張
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Shower was terrible didn’t even bother in the morning it was that bad, but was a very nice breakfast
Roryからの返信 (投稿日 : 2023 年 1 月 14 日)
Thank you for sharing a review with us.We're disappointed to hear about the shower quality in your room. We'll need to investigate this to avoid this occurring in the future.We are glad to hear you enjoyed your breakfast though!We hope you consider staying with us in the future and we appreciate your comments.

10/10 (非常に良い)

Simon

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The Kings Arms is really convenient for the train station in Berkhamsted, just a short walk away. The room was clean and comfortable, although the corridors look tired and in need of some TLC. The food in the restaurant was really good - fabulous freshly cooked pizza in the wood-fired oven for dinner and full English for breakfast.
2022 年 10 月に 1 泊滞在

10/10 (非常に良い)

Trina

2022 年 9 月に 1 泊滞在

4/10 (不満)

Trevor

出張
気になった点 : 設備とサービス、施設のコンディションと設備
Very overpriced for what is effectively a B&B. Albeit a nice restaurant. But rooms are accessed via the dustbins and the stairwells haven’t been decorated in years. Rooms are musty and clearly stinking hot during the summer as there were three fans. They do warn about parking, but it was 10 minutes away, not five. And you need to keep updating your ticket if in the long term parking. Very painful. There was another hotel down the road which had parking right on the back, but didn’t try it. Location is good for outside restaurants and there seemed to be a lot of choice although Berkhamsted pretty underwhelming.
2022 年 9 月に 1 泊滞在

10/10 (非常に良い)

Edward

2022 年 9 月に 1 泊滞在

6/10 (普通)

Lesley

出張
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Don’t believe the photos
The room I had bore no resemblance to the photo - very misleading. Local parking is expensive and difficult. Some staff were helpful, others not so much.
2022 年 7 月に 1 泊滞在

8/10 (良い)

Scott

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2022 年 6 月に 1 泊滞在
Dからの返信 (投稿日 : 2022 年 6 月 29 日)
Scott Thank you for your rating- We hope you enjoyed your staying and we look forward to see you again soon. Kind Regards, Davide The Kings Arms

10/10 (非常に良い)

Miranda

2022 年 6 月に 1 泊滞在
Dからの返信 (投稿日 : 2022 年 6 月 29 日)
Miranda Thank you for your rating- We hope you enjoyed your staying and we look forward to see you again soon for a room again or for food and drinks! Kind Regards, Davide The Kings Arms

10/10 (非常に良い)

Marc

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
perfect place to stay for business
We had a business trip in near by Tring and the Kings arms was a perfect place to sleep and have a drink. Rooms are clean, well equipped and quiet throughout the stay.
2022 年 4 月に 1 泊滞在

10/10 (非常に良い)

Mark

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful period property with nice big room with en-suite. The staff were extremely friendly and helpful. The food was exceptional - much better than your normal pub fair with very extensive breakfast options. I will be using this hotel again on my next visit, no question.
2022 年 3 月に 2 泊滞在

6/10 (普通)

Stephen

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2022 年 2 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Breakfast good, but room quality varies
I was put into room 9, out the back, through the kitchen access area. Access is looking very tired. The wall-mounted room heater did not work, but they had a convector heater. The water dribbled out of the basin tap and the basin plug did not stop the water so I had to wait 2 minutes to get a bowl of warm water to wash in. I didn't attempt to use the shower. One night was enough! That said, breakfast was good, but at over £82 for B&B it's not the quality I'd expect.
2022 年 1 月に 1 泊滞在

2/10 (非常に不満)

Christakis

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
There must be better hotels in the area
It was a bit of a shocking experience. The room was dated and not thoroughly cleaned (I have some pictures to prove). The carpet was full of stains and the wall above the bed was very filthy. There was also a big crack on the washing basin in the bathroom. There was noise just outside thoughout the early hours of the monring just below the room (from 3am onwards) which left us awake for most of the night. The breakfast was good but it was served cold after waiting on the counter for a while to be served. We mentioned that to the reception. One of the staff offered us 2 drinks on the house and took down my bank details to send me a refund as a gesture of appreciation of the experience that we went through. Of course, that never happened. I followed it up a few times and in the end they wouldn't answer the phone nor respond to my emails. Overall, it was not a good experience for the price they were charging. I'm also disappointed that the staff did not respond to my calls and emails and did not honour the promise of a refund. This is the first time that this happens to us after so many years of using Hotels.com.
2021 年 12 月に 1 泊滞在
Nikki, The Kings Arms Teamからの返信 (投稿日 : 2022 年 1 月 17 日)
Good Morning, Please be assured that we are not in anyway trying to avoid your calls or e mails, I have raised your feedback with our General Manager for an urgent response, he will contact you directly off line in the next 48 hours. I am sorry that we have not resolved your issue prior to now. Kindest regards

10/10 (非常に良い)

Rebecca

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect hotel!
Lovely as always, staff friendly and food great .
2021 年 12 月に 1 泊滞在
The Kings Arms Hotel からの返信 (投稿日 : 2022 年 1 月 15 日)
Hi Rebecca. Thank you for taking the time to leave a lovely review! We're so pleased to hear you enjoyed your stay in particular the team and food. We hope to welcome you back soon! Kind regards. The Kings Arms Team

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely staff, i loved
2021 年 11 月に 2 泊滞在
The Kings Armsからの返信 (投稿日 : 2021 年 12 月 5 日)
Thank you for your lovely review! We're so pleased to hear you enjoyed your stay especially the service. We hope to welcome you back soon. Thank you.

8/10 (良い)

Iain

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 11 月に 1 泊滞在

8/10 (良い)

André

出張
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Klassisk hotel/pub med flink personale
Et hyggeligt lille hotel, restaurant og bar/pub i klassisk, Engelsk stil. Meget hyggeligt med flink personale, men man skal være klar over at værelserne er forholdsvis simple, og at det kan være ret koldt (der er elradiatorer). Men hvis bare man husker en ekstra trøje så er det fint :)
2021 年 11 月に 1 泊滞在

2/10 (非常に不満)

Johnathan

2021 年 10 月に 1 泊滞在

2/10 (非常に不満)

Martin

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
No parking available Noise Did not service our room on 2 days despite request to service room Dirty communal areas
2021 年 10 月に 5 泊滞在

10/10 (非常に良い)

georgia

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 9 月に 1 泊滞在
Nikki - The Kings Arms Teamからの返信 (投稿日 : 2021 年 10 月 3 日)
Thank you for your great score, we hope to welcome you again very soon. Best wishes

10/10 (非常に良い)

Darren

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly and helpful staff, room very clean and good decor
2021 年 9 月に 1 泊滞在
Nikki - The Kings Arms Teamからの返信 (投稿日 : 2021 年 10 月 3 日)
Hi there, Thank you for your great score following your stay with us, we hope to welcome you again very soon.

8/10 (良い)

Douglas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 8 月に 1 泊滞在
Nikki - The Kings Arms Teamからの返信 (投稿日 : 2021 年 10 月 3 日)
Hi there, thank you for scoring us 8/10 following your stay with us, we aim to achieve 10/10 scores so any further feedback to achieve this would be super. Many thanks

8/10 (良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Weekend away
Lovely old hotel fantastic restaurant and staff , it was a little bit noisy out the front of hotel because our room over looked the high street
2021 年 7 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved the bar upstairs and found all the staff very friendly and helpful
2021 年 7 月に 1 泊滞在

10/10 (非常に良い)

L

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent customer service
The first room had a few problems but the staff dealt with this swiftly and very helpfully and moved us to another room... As well as offering us complimentary drinks for the inconvenience. The food at the King's Arms is really good too...can't fault the breakfast.
2021 年 6 月に 1 泊滞在

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
reat stay
Very friendly staff ideal location
2020 年 9 月に 1 泊滞在
Rhiannonからの返信 (投稿日 : 2020 年 9 月 25 日)
Thanks for the great review Robert!

4/10 (不満)

Stephen

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 9 月に 1 泊滞在
The Kings Armsからの返信 (投稿日 : 2020 年 9 月 25 日)
Thanks for the review Stephen. We love to hear feedback, what could we have done to better your experience?

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 9 月に 1 泊滞在
Rhiannonからの返信 (投稿日 : 2020 年 9 月 25 日)
Thanks for the 5* rating Anon!

8/10 (良い)

paul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
No overnight parkingat hotel secure parking given
No advice given from hotels .com re overnight free parking at sister hotel (closed during Covid) half mile from Kings Arms.limited street parking . Best to offload luggage at hotel rear ,check in, and drive to overnight parking place, walk back empty . Full Breakfast excellent and staff very good. Limited menus around other eateries.So the Best place to eat in Berkhamsted
2020 年 9 月に 1 泊滞在
The KA Teamからの返信 (投稿日 : 2020 年 9 月 7 日)
Thanks for the review Paul, glad we could help out.

8/10 (良い)

宿泊されたお客様

2020 年 8 月に 1 泊滞在
Rhiannonからの返信 (投稿日 : 2020 年 8 月 24 日)
Thanks for the review Anon!

8/10 (良い)

Morten

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 7 月に 1 泊滞在
The Kings Armsからの返信 (投稿日 : 2020 年 8 月 3 日)
Thanks for the review Morten!

8/10 (良い)

宿泊されたお客様

2020 年 7 月に 7 泊滞在
Rhiannon からの返信 (投稿日 : 2020 年 7 月 31 日)
Thanks for the review Anon!

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 7 月に 1 泊滞在
Rhiannon からの返信 (投稿日 : 2020 年 7 月 31 日)
Thanks for the review Anon!

6/10 (普通)

宿泊されたお客様

出張, カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Clean and tidy room. I liked all the little extras that were included in the bathroom
2020 年 2 月に 1 泊滞在
Rhiannonからの返信 (投稿日 : 2020 年 2 月 25 日)
Thanks for the review Anonymous! Please let us know what we could've done to bump that rating up!

2/10 (非常に不満)

Heather

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
We booked for an executive room only to find out that we had been put in a standard room which we refused to stay in The carpet was disgusting and filthy ;cracked paint and the room in poor condition and run down .When i complained the staff were great and put us in the sister hotel Penny Farthing which was obviously more of our time taken up sorting it all out and moving.I certainly will not be going back.
2020 年 2 月に 1 泊滞在
Alfieからの返信 (投稿日 : 2020 年 3 月 13 日)
Thanks for the insightful feedback. We will be taking your comments on board and actioning to improve the guest experience. We do hope you'll visit us again in the future, where we can restore your faith in us.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2020 年 2 月に 1 泊滞在
reservationsからの返信 (投稿日 : 2020 年 2 月 4 日)
thanks