Like most people looking for a fun and relaxing family get away in Sunriver, there are must haves for a rental property - SHARC passes, BBQ, Hot tub. If any of these are not on the list, we don't even consider the property. This property advertises a hot tub. Previous reviews indicated hot tub issues, but looked like those issues had been addressed this spring with a brand new hot tub, so we booked the place. Details below, but long story short - if the hot tub had worked OR if Vacasa had *appropriately* compensated us for the lack of hot tub which we paid for (VRBO review policy prohibits disclosure of rates, but let's just say the rate for our stay was not trivial), I would give this property 3 or 4 stars.
Yes, it has SHARC passes and is close to SHARC and the Village; however, there were a few small things missed such as the BBQ ignition didn't work and there wasn't a match or lighter to be found anywhere in the property(so I had to go to the store and buy one so we could cook our dinner). Also, the TV in the family area needs to be replaced. Since we didn't have a working hot tub, we resorted to watching movies. The main TV is very old and the picture quality is very poor. The sectional couch is also very old and when you sit down on it, you almost sink down to the floor. For those that are alergic to feathers, there are feather pillow throughout the home
The hot tub worked for only the first 24 hours of our 4-night stay. After that, it stopped working completely. We contacted Vacasa and they asked me to check the breakers, etc. Checked all those things and looked all good. The maintenance fellow called me shortly after and asked me to check the breakers. When still no sign of life, he had the hot tub fellow call me shortly after that. The hot tub fellow asked me to check the breakers - still no sign of life. They said it was too late to come out that evening, but someone would be there the following morning to get it going. As promised, a fellow showed up the next morning. He spent about half an hour or so and concluded that it was an electrical problem; and he would contact the property maintenance company so they could send out an electrician.
The electrician never showed up so 3 of our 4 nights where without a working hot tub. Vacasa offered a very small refund and I told them it was unacceptable. They called me back a little later and offered a bit larger refund, but it still wasn't enough to cover even one night of our stay.