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ダブルツリー バイ ヒルトン バスの口コミ

4 out of 5
ダブルツリー バイ ヒルトン バス
Walcot Street, Bath, England

口コミ

8.2

とても良い

評価 10 - 815 件の口コミ中 365 件が非常に良い" "
評価 8 - 815 件の口コミ中 251 件が良い" "
評価 6 - 815 件の口コミ中 105 件が普通" "
評価 4 - 815 件の口コミ中 59 件が不満" "
評価 2 - 815 件の口コミ中 35 件が非常に不満" "

8.2/10

清潔度

8.4/10

スタッフとサービス

8.0/10

設備とサービス

8.4/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Takayuki

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 8 月に 1 泊滞在

4/10 (不満)

Paul

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
No extra towels also it was promised Old and smelly building bad service in room
2024 年 5 月に 2 泊滞在

8/10 (良い)

Steven

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Chain hotel. Good value. Location great. Clean. Room was not ready at check-in time. Substantial street noise at night. Ask for room in back of hotel.
2024 年 4 月に 2 泊滞在

6/10 (普通)

Nicola

グループ旅行
Location is excellent, just a short walk to all the major sites. Housekeeping was very poor and in our group of 8, none of us had our rooms made up. We complained and eventually someone came to do our room.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Stuart

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
In house restaurant food was fantastic! Staff very nice. Polite and helpful. Quiet rooms despite big tourist groups staying at the hotel. Perfect location right in the city centre. No free disabled parking bays however there were two disabled bays in front of the hotel but these are not bookable. There is a NCP car park beneath the hotel which costs £50.00 for the weekend. We requested a room with twin beds and was given an ‘accessible’ room to accommodate wheelchair users which didn’t apply in our case. The downside to this was the bathroom sink was very low done as was the loo and loo roll holder. Would highly recommend. Not cheap but worth it.
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Lyndsey

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good hotel for families. Very welcoming staff.
2024 年 4 月に 2 泊滞在

6/10 (普通)

Natalie

小さなお子様連れの家族旅行
気になった点 : 施設のコンディションと設備
Hotel insisted I pay on arrival even though I’d already paid via Expedia and showed receipt! Rooms certainly not up to standard, smelt mouldy and damp in room, seals around window were filthy. Rusty bin in bathroom and damp patches on wall and ceiling in bathroom. We stayed in room 350. Only one reception staff member at peak check in time! Hotel really needs to step up and refine their offering to suit what they say they provide
2024 年 4 月に 1 泊滞在

8/10 (良い)

Suk Ping

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Breakfast is excellent good, quality and quantity in excellent standard
2024 年 3 月に 2 泊滞在

8/10 (良い)

Adriana

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location!
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Stavros

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

olaolu

2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Rebecca

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great service and restaurant. We especially loved the welcome cookies.
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Michael

カップルで旅行
Professional friendly staff and a spotlessly clean hotel
2024 年 2 月に 2 泊滞在

6/10 (普通)

Tim

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Ok but wouldn't stay again.
Staff were great, place was clean but checkin was an absolute nightmare. Housekeeping was delayed by an hour and we sat waiting in the lobby after being told someone would come get us when the room was ready. Nobody ever came and then when we finally queried at the desk again, our room had been ready for a while but nobody bothered to come and tell us. Also only one lift was working and the one that did work was really slow. On the top floor this was a bit of a pain. Although the room was nice and breakfast was good, I don't think I'd stay here again.
2024 年 2 月に 1 泊滞在

8/10 (良い)

Marvin

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall I found the hotel very good. One lift wasn't working, and I didn't really enjoy the dinner options, but the breakfast was very good
2024 年 2 月に 3 泊滞在

10/10 (非常に良い)

C

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely large room. Very helpful service from reception. Very clean and well located. Only gripe was I should've spent 2 nights in Bath, not 1
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

MAHESH

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A really lovely Hotel bang in the City centre. Close to shops and restaurants. The staff are all very friendly. Check in was quick and easy and the rooms look they were recently renovated, with a very comfy bed Parking too is very easy in the podium car park for £15/day. Great value. Will definitely stay here again.
2024 年 2 月に 1 泊滞在

6/10 (普通)

Amar

家族旅行, 小さなお子様連れの家族旅行
Average stay at the Doubletree in Bath. Dining options were limited and not told that food was not served past 9:30pm for dinner when arriving so a few disappointed kids unable to get dessert. Room was cleaned to a minimal standard throughout stay also but feels like the hotel was struggling with recruiting staff throughout but not what was expected from a Hilton.
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Jeremy

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Good stay. Some areas could be cleaned better. Noticed some hairs in the bathroom and bits on the floor but overall a nice hotel in a good location and for a reasonable price when i booked.
2024 年 2 月に 2 泊滞在

6/10 (普通)

Roger

カップルで旅行
良かった点 : 設備とサービス
Only one lift working which was very inconvenient. Finishes inside bedroom were tired, especially the bathroom tiling and fittings.
2024 年 2 月に 1 泊滞在

6/10 (普通)

Elaine

出張
良かった点 : 清潔度、スタッフとサービス
Tiny room - really stuffy and road noise/general late night noise terrible when you opened window. Air con far too loud, duvet really thin. Main areas nice but wouldn’t stay here again.
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

jonathon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

8/10 (良い)

Nadim

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

8/10 (良い)

Dan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great rooms and great location. The only negative thing I could say is that the bathroom felt slightly out dated. I will definitely be going back though
2024 年 1 月に 2 泊滞在

8/10 (良い)

Wendy

家族旅行
Functional and clean hotel. The shower is a bit strange with a small door - this the shower water sprays onto the floor .
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

PAUL

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wouldn’t stop anywhere else in Bath
Couldn’t fault it
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Takacs

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

8/10 (良い)

Michael

2024 年 1 月に 1 泊滞在

2/10 (非常に不満)

Tracy

家族旅行
気になった点 : 清潔度、スタッフとサービス、客室の快適度
2024 年 1 月に 1 泊滞在

6/10 (普通)

Ben

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Staff and facilities lovely, but the hotel allows dogs and unfortunately there was a dog barking for a large portion of the night!
2024 年 1 月に 1 泊滞在

6/10 (普通)

Joanne

カップルで旅行
気になった点 : 設備とサービス
It was like being in the wood wind section from the pipes which kept you awake and woke you early. The bathroom door did not close and the toilet didn’t flush properly. No water or glasses in the room. All in all disappointing for a hotel with the Hilton name
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Robbie

出張, カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Check in was slow and tediuos, yet we had another gentleman later in the evening who was great.
2024 年 1 月に 1 泊滞在

6/10 (普通)

Gareth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good stay
Excellent location as it was a short distance to lots of bars and restaurants. Very clean all around. Our room was directly in front of the lift (so loud from people) and didn’t have a great view but that’s the luck of the draw! Bed was comfortable but air conditioner was loud and seemed stuck on a high temperature and other noise from water system disturbed sleep. Breakfast was excellent.
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Oktay

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice place
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Dylan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在

4/10 (不満)

Laura

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、客室の快適度
Not value money
The rooms were exceptionally small and was not value for money compared to other hotels we have stayed at in Bath previously, for the same or less money. The breakfast was lacking as due to lack of staff there were no plates for breakfast or parts of the breakfast menu were missing.
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

YALÇIN

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在

6/10 (普通)

JASJEET

2023 年 12 月に 1 泊滞在

8/10 (良い)

David

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Great location, check-in a bit irritating
Great location but service mediocre. Requested an early check-in as a Hotels.com Gold member two weeks before arrival, and then again the day before but they had no record of it at check-in and it was then not available. All a bit poor really.
2023 年 12 月に 1 泊滞在
Front Office からの返信 (投稿日 : 2023 年 12 月 25 日)
Thank you taking the time to share your experience about your recent stay at our hotel. As one of our guest you are of most value to us. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

8/10 (良い)

Richard

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely Christmas stay
Overall It was lovely. Really like the room. Had some hair in the shower that had been missed by cleaner but room otherwise clean. Room was too hot was another minor criticism. The central location is a massive plus.
2023 年 12 月に 1 泊滞在
Front Office からの返信 (投稿日 : 2023 年 12 月 25 日)
Thank you for taking the time to leave a review, we are very sorry that there was a housekeeping issue with your room. We have a higher standard for our housekeeping and this should have been met. We are very happy that overall you enjoyed your stay with us and hope to see you again in the future.

10/10 (非常に良い)

Alex

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location, in walking distance to most things in town. Good service and cosy feel to the place
2023 年 12 月に 1 泊滞在
Front Office からの返信 (投稿日 : 2023 年 12 月 25 日)
Thank you for taking the time to leave a review, we are very happy we met your expectations and hope to see you again soon.

6/10 (普通)

Russell

グループ旅行
気になった点 : 清潔度
Very poor room service
Front of house staff very friendly and helpful. On the second night the room was not fully serviced or cleaned, with dirty cloths left on the side and cleaning products left on floor. Given the premium rates we payed for this weekend it was very disappointing. I followed this up with an email and photos, as advised by reception, over a week ago and have had no response.
2023 年 12 月に 2 泊滞在
Front Office からの返信 (投稿日 : 2023 年 12 月 25 日)
Thank you taking the time to share your experience about your recent stay at our hotel. As one of our guest you are of most value to us. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

8/10 (良い)

Christopher

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Front Office からの返信 (投稿日 : 2023 年 12 月 25 日)
Thank you for taking the time to leave a review, we are very happy we met your expectations and hope to see you again soon.

2/10 (非常に不満)

Sue

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Falling into disrepair with terrible housekeeping
We have stayed here many many times, but this visit was terrible. They clearly have major issues with housekeeping. The airconditioning did not work, the replacement heater was a hazard as the wheel had fallen off it but not been fixed. The room was not serviced - they just made the bed and did not replace the used towels placed in the slower. There was a dirty pillow on the bed which I tried each day to get replaced but it never appeared. There was no replacing of tea and coffee supplies, dirty cups not removed or replace and bins not emptied. Will not be staying here ever again.
2023 年 12 月に 3 泊滞在
Front Office からの返信 (投稿日 : 2023 年 12 月 25 日)
Thank you taking the time to share your experience about your recent stay at our hotel. As one of our guest you are of most value to us. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 (非常に良い)

amanda

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
In the heart of Bath friendly staff I would definitely recommend
2023 年 12 月に 2 泊滞在
Front Office からの返信 (投稿日 : 2023 年 12 月 25 日)
Thank you for taking the time to leave a review, we are very happy we met your expectations and hope to see you again soon.

4/10 (不満)

Michael

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Not like the web site.
The hotel was not like the web site . Difficulty with actually talking to anyone. Any problems the stock answere was "Not our faut because it was a Booking doc com or which ever" Expecting a bath as seen on the web site told none in the hotel,, The room was ok but coffe stains and sticky stuff on bed side tables and dressing table. The carpet was not clean Explained about it the next morning to be told "We will get onto it immediately" Still there that evening. We came back to the hotel after 5pm and room still had not been done. I do understand about turn overs but that was not very good and yes the coffee stains and sticky stuff still there. I actually spoke to the clesners and then it was cleared up with difficulty. I did speak to the receptionist again this time a manager. One good point was the night staff. I managed to spill a cup of coffee ouver the quilt I rang down and a nice chap got us a replacement This stay was a break getting ready for Christmas. The hotel was expensive and on paying that price I expected at least a clean room. The morning dining room staff where very nice and lovely. So to sum up Expensive Hotel for the room Service for the room very poor, Speaking to someone pre booking Poor Reception staff had stock answer Not our fault." Cleanliness poor. For the type of hotel and a Hilton group value for money No. Very disapointed. Bath lovely stall holders great.
2023 年 11 月に 3 泊滞在
Front Office からの返信 (投稿日 : 2023 年 12 月 25 日)
Thank you taking the time to share your experience about your recent stay at our hotel. As one of our guest you are of most value to us. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 (非常に良い)

Samantha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Central location, lovely breakfast, clean modern rooms
2023 年 11 月に 1 泊滞在
Front Office からの返信 (投稿日 : 2023 年 12 月 25 日)
Thank you for taking the time to leave a review, we are very happy we met your expectations and hope to see you again soon.

8/10 (良い)

Jennifer

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Thought it was expensive for the room size and restaurant was expensive
2023 年 11 月に 1 泊滞在
Front Office からの返信 (投稿日 : 2023 年 12 月 25 日)
Thank you taking the time to share your experience about your recent stay at our hotel. As one of our guest you are of most value to us. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

6/10 (普通)

Josh

2023 年 11 月に 2 泊滞在
Front Office からの返信 (投稿日 : 2023 年 12 月 25 日)
Thank you for taking the time to leave a review, we are very happy we met your expectations and hope to see you again soon.

10/10 (非常に良い)

NIGEL

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Emilyからの返信 (投稿日 : 2023 年 11 月 19 日)
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future!