Staying during the colder months the Winter Suite certainly lived up to its name. The suite was large but the radiators were not sufficient to keep it warm, the saving grace was the the underfloor heating in the bathroom. The dining room of an evening was often chilly and one evening I had to sit with my jacket on. The hotel at midweek was not at capacity so not sure if this was the reason the heating was turned down or off and as I person who feels the cold it was not pleasant. Also being informed at 9.30pm the bar was closing as the staff were going home was not great, we were away on a short break with family.
Anthony
2024 年 3 月に 3 泊滞在
10/10 (非常に良い)
Marcus
2024 年 2 月 25 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Marcus
2024 年 2 月に 1 泊滞在
6/10 (普通)
Imogen
出張
2024 年 1 月 29 日
気になった点 : 清潔度
Had high hopes having stayed several years ago. However, my bathroom wasn’t very clean, mould, dirty shower and missing tiles. The shower was stuck on hot and it was scalding. My room, nice but woke up to find 7 ladybird bugs flying about. Dinner I had to send my food back as it was seriously over cooked, in general the food was very disappointing very much style over substance and taste. Breakfast was terrible, my food was stone cold as was my colleagues but least we received ours, the other person in our party received porridge instead of a cooked breakfast and service was so slow we had to leave for the meeting meaning so he went without. Check out was very slow as only one person on desk doing check out and taking phones calls.
Won’t be returning, at £150 for one night more was expected.
Imogen
2024 年 1 月に 1 泊滞在
10/10 (非常に良い)
Kathryn
家族旅行
2024 年 1 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Kathryn
2024 年 1 月に 1 泊滞在
2/10 (非常に不満)
Jordanna
2024 年 1 月 15 日
Jordanna
2024 年 1 月に 1 泊滞在
8/10 (良い)
Andrew
小さなお子様連れの家族旅行
2024 年 1 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a great time. Lovely suite. Daughter loved the tv in the bed
Andrew
2024 年 1 月に 1 泊滞在
10/10 (非常に良い)
Graham
2024 年 1 月 3 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Graham
2023 年 12 月に 1 泊滞在
10/10 (非常に良い)
Kate
2023 年 12 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very friendly helpful staff in the bar, restaurant, reception and housekeeping. They made our stay very pleasant. Hotel was beautifully decorated and a joy to be there. Thank you…..Kate