2 か所のレストラン、朝食、ランチ、ディナーに営業 (ピザ)

ザ ホクストン ポブレノウの口コミ

4 out of 5
ザ ホクストン ポブレノウ
Avinguda Diagonal 205, Barcelona

口コミ

9.0

とても素晴らしい

評価 10 - 217 件の口コミ中 153 件が非常に良い" "
評価 8 - 217 件の口コミ中 33 件が良い" "
評価 6 - 217 件の口コミ中 11 件が普通" "
評価 4 - 217 件の口コミ中 14 件が不満" "
評価 2 - 217 件の口コミ中 6 件が非常に不満" "

9.6/10

清潔度

9.0/10

スタッフとサービス

9.0/10

設備とサービス

9.4/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

4/10 (不満)

KAZUSHIGE

気になった点 : スタッフとサービス
2023 年 12 月に 1 泊滞在
Adriana Lopezからの返信 (投稿日 : 2024 年 1 月 3 日)
Hi Kazushige,Thank you for taking the time to share your overall impression of your stay. We are sad to see that your rating was not very positive and would like to understand what we could have done better. If youd like to develop further, we will be happy to discuss and find a solution for the future. Thank you for choosing to stay with us. Cheers,Adriana

4/10 (不満)

Natsuko

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
初日に18時過ぎに到着したのに部屋がまだ準備できていないとのことで10分以上待たされた。 シャワーヘッドが壊れていて蛇口をひねったら飛んできた。(こちらはフロントで訴えたら仕事で外出中に直されていた) 冷蔵庫の中に缶の水と紙パックのミルクがありフリーとのことで、備え付けのドリップコーヒーでカフェオレを作ろうと思ったらミルクは前の滞在者の飲み残しらしくふたがあいていた。。。知らずに取り出すときに床にこぼして掃除をするはめになった。 3日目に仕事を終えて18時過ぎに戻ってきたら部屋のドアがあいている!まだ掃除がされていず、タオルのみ交換してもらった。 決して作り話ではなく、たった3泊でここまで経験するのは珍しい。 ただスタッフはフレンドリーで英語もよく通じた。
2023 年 2 月に 3 泊滞在
Gemma からの返信 (投稿日 : 2023 年 2 月 28 日)
Hi Natsuko, Thanks for sharing your honest feedback with us and appreciate the assistance, I will definitely pass on the compliments.However, I am very sorry to read that we did not meet your expectations. Looking at some points described, we could have done better at avoiding unnecessary mistakes. As a new hotel, we are working day by day on improving our services to make sure every guest leave with amazing memories of their stay. Sorry that we left you disappointed.Regarding the milk and the cleaning service, I was looking for information but I could not find nothing in our records. I wish you would have let us know about your concerns so we could have searched for a solution which I'm sure we would have been able to find. I will share your feedback with our management team to make sure it does not happen again.We would love to have the chance to welcome you back and show you the best return visit possible.Feel free to reach out to us and I will personally take care of it.Thank you for choosing to stay with us.Best,Gemma

6/10 (普通)

Kathryn

カップルで旅行
I think they should seriously reconsider the volume of the music in the lobby. Rooftop bar unavailable 2 nights. Housekeeping serviced room 2 of 5 days.
2024 年 5 月に 6 泊滞在

8/10 (良い)

Josh

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The hotel was located in a great area of the city. The service and staff were very accommodating and friendly.
2024 年 5 月に 3 泊滞在

8/10 (良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Candice

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The property was well maintained and all the workers were helpful and pleasant.
2024 年 5 月に 2 泊滞在

4/10 (不満)

Navpreet

気になった点 : 清潔度、スタッフとサービス
2024 年 4 月に 3 泊滞在

8/10 (良い)

Ketaki

良かった点 : 清潔度、施設のコンディションと設備
Just like its sister hotel in Rome, stay here for the vibe. The location is pretty central too. However the services are meh for the price. Shortage of water; slow staff at breakfast, low quantity of bikes to rent. Given this and that they hadn’t opened the rooftop yet, it’s expensive.
2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

Stuart

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
An excellent hotel in a very modern, trendy neighborhood, though a lot of new construction is still going on, which made the trip to the nearest metro station a bit of a slog. The Rambla Poblenou, leading down to the beach, is about a 15 minute walk away. There are a lot of excellent restaurants and bars nearby, but I highly recommend the Andrea cafe, right next door. Very casual, popular with locals and excellent paella. Finally, the rooftop pool area is beautiful but it was closed for much of my stay due to the rain. Will definitely check it out next time!
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

beverly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
No complaints. Will be back soon!
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Alice

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property itself and the rooms are really lovely and well-appointed. We also found the staff to be friendly and professional. However, the area is not super convenient for most tourist destinations especially if you like to return for siesta or be back before too late, made even more inconvenient at the moment because of a huge infrastructure project which makes the current metro entrance farther. There are not many quality restaurants in the immediate area, mostly just some not recommended chain ones at the normal mall across the street (walking too much farther afield becomes a bit sketchy). The hotel’s own restaurant is okay but not great, a slightly boring mix of dishes that does not really invite repeat visits. And the room service menu is even smaller. If the area nearby grows up a bit more and the transit construction finishes, we might return because the property itself is wonderful and the views to La Sagrada Familia are amazing. Otherwise, we will choose something with more neighborhood variety and quality.
2024 年 3 月に 5 泊滞在
Javier Tirado, Guest Services Managerからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Alice,Thank you so much for your positive feedback! We're thrilled to hear that you enjoyed your stay with us. We will address this review to our chef in order to see what could be improved in our menú. Otherwise, our reception team can recommend you a bunch of lovely and different places to eat nearby.You're always welcome here, and we'd love to have you stay with us again soon! Let us know when you're ready for another visit.Cheers,

10/10 (非常に良い)

Candy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Shalta

ペット同伴の旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Incredible hotel, the only thing is there isn’t much around the hotel to do and the restaurant is just so-so. Weirdly only serves deep dish pizza, and other food options are pretty limited and expensive. Also, my husband got food poisoning eating in their restaurant. Hotel itself is great though.
2024 年 3 月に 2 泊滞在
Javier Tirado, Guest Services Managerからの返信 (投稿日 : 2024 年 4 月 13 日)
Hi Shalta!Thanks a bunch for the awesome review! You're always welcome here, and we'd love to have you stay with us again soon! Let us know when you're ready for another visitCheers,

8/10 (良い)

Yan

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The breakfast is on order with limited selection. We stayed three nights, but could never get the room cleaning. The service is unfortunately the worst during our several stays in Spain. The taco on top roof was the only good thing we could remember.
2024 年 3 月に 4 泊滞在
Javier Tirado, Guest Services Managerからの返信 (投稿日 : 2024 年 4 月 13 日)
Hi Yan,Thanks for sharing your thoughts with us. We're sorry to hear about the challenges you encountered during your stay. We'll definitely take your feedback into consideration to improve our service.We're glad you enjoyed the taco on the rooftop! If you ever decide to give us another chance, we'll do our best to make your experience much better.Cheers,

10/10 (非常に良い)

Eric

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 6 泊滞在
Javier Tirado, Guest Services Managerからの返信 (投稿日 : 2024 年 4 月 13 日)
Wow! 5/5 is a lovely rating, thank you Eric.You're always welcome here, and we'd love to have you stay with us again soon! Let us know when you're ready for another visit.Cheers,

10/10 (非常に良い)

Lisa

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel, really enjoyed my stay.
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Madison

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We really enjoyed our stay. It was not in the super touristy areas that are loud and overpopulated. We enjoyed the quiet yet closeness to all the attractions. Hotel was clean and trendy. Bed was comfy. We had the roomy tub room and it was great. Staff was nice and helpful. Walkable but easy access for taxis and tours. The hop on hop off tour picked up right around the corner and a museum was next door. Would recommend highly .
2024 年 3 月に 6 泊滞在

10/10 (非常に良い)

Kalianie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Best hotel in Barcelona
2024 年 3 月に 6 泊滞在

10/10 (非常に良い)

Annie、Tampa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff is very friendly. We visited from the USA and everyone we spoke to spoke fluent English. The hotel was nice and walking distance to the metro.
2024 年 3 月に 6 泊滞在
Javier Tirado, Guest Services Managerからの返信 (投稿日 : 2024 年 4 月 13 日)
Hi Annie!Thanks a bunch for the awesome review! You're always welcome here, and we'd love to have you stay with us again soon! Let us know when you're ready for another visitCheers,

10/10 (非常に良い)

Adriana Sanchez

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We enjoyed our days at The Hoxton Plobenou. The staff are incredibly nice. If I ever go back to Barcelona I would definitely would stay again with them. One day we have breakfast at the hotel and it was delicious. There is a mall walking distance and you can even walk to the beach because is so close by. Thank you to the staff of the hotel for your services.
2024 年 3 月に 7 泊滞在
Javier Tirado, Guest Services Managerからの返信 (投稿日 : 2024 年 4 月 13 日)
Hi Adriana!Thanks a bunch for the awesome review! You're always welcome here, and we'd love to have you stay with us again soon! Let us know when you're ready for another visitCheers,

10/10 (非常に良い)

Megan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Stunning hotel with great interiors, spacious rooms and gorgeous rooftop! A little further out from the centre of Barcelona and quite a bit of construction happening around, however around 15 mins in taxi or 2 stops on the tram so super accessible. Would stay again :)
2024 年 3 月に 3 泊滞在
Javier Tirado, Guest Services Managerからの返信 (投稿日 : 2024 年 4 月 13 日)
Hi Megan!Thanks a bunch for the awesome review! You're always welcome here, and we'd love to have you stay with us again soon! Let us know when you're ready for another visitCheers,

10/10 (非常に良い)

Aniket

2024 年 3 月に 3 泊滞在
Javier Tirado, Guest Services Managerからの返信 (投稿日 : 2024 年 4 月 13 日)
Just wanted to say a quick thank you for the fantastic rating! We appreciate it!Best,

10/10 (非常に良い)

Rumel

2024 年 2 月に 4 泊滞在
Javier Tirado, Guest Services Managerからの返信 (投稿日 : 2024 年 4 月 13 日)
Hi Rumel!Thanks a bunch for the awesome rating! Warm regards,

10/10 (非常に良い)

Toluwapemi

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing stay- I will definitely be back.
2024 年 2 月に 4 泊滞在
Javier Tirado, Guest Services Managerからの返信 (投稿日 : 2024 年 4 月 13 日)
5 out of 5 is a lovely rating!Thank you. We will be waiting to your next stay with us.Cheers,

2/10 (非常に不満)

Andrea

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
They never cleaned my room during my 3 nights stay. I’ve been asking for it everyday at the reception, asking specifically for a refill of coffee that they never gave me - just water and towels. Considering the price the experience was below average.
2024 年 2 月に 3 泊滞在
Adriana Lopezからの返信 (投稿日 : 2024 年 2 月 29 日)
Hi Andrea,I am so sorry to read you've left us feeling disappointed. As a measure to avoid the unnecessary use of chemicals, waste of water and reduce our footprint on earth, we are offering our housekeeping service upon request, so the guests can choose if they want to have the service on a daily basis, specific days or just no service. We're truly sorry to hear this service was not properly explained and executed during your stay. We will take immediate actions on this to avoid unnecessary mistakes in the future. Please feel free to reach out anytime.Cheers,AdrianaGuest Service Manager

10/10 (非常に良い)

Dea

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Best hotel ever
I loved everything about it.
2024 年 2 月に 3 泊滞在

10/10 (非常に良い)

Jazmin

カップルで旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This place is amazing. You will not regret your stay. It has a metro right next door as well as a shopping mall right across , and countless dining options nearby. The hotel is lively, clean, and the downstairs bar is always a good idea. The only thing to mention is that the roof top bar on the property called ‘Tope’, a mexican restaurant/ bar, is only open during the months of May- October and we did not see it posted anywhere, therefore we could not enjoy the rooftop bar , although the space was open so you can still enjoy the views. We we’re only able to enjoy the bar and the restaurant named ‘four corners’ on the first floor of the hotel. It is a great hotel with nice rooms and comfortable beds. Room service was a little slow but not too bad , food was great. I definitely recommend, especially during the months when the rooftop bar is open.
2024 年 1 月に 5 泊滞在

10/10 (非常に良い)

Y.

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Schönes und gemütliches Hotel an ruhiger Lage. Tolles Frühstück und sehr freundliches Personal. Habe mich rundum wohl gefühlt. Das Zimmer und die ganze Hotelanlage sind sehr komfortabel und schön eingerichtet. Zudem hat man von der Dachterrasse mit Pool eine herrliche Aussicht auf die Stadt. Würde definitiv bei meinem nächsten Besuch wieder dort bleiben. Sehr empfehlenswert!
2024 年 1 月に 3 泊滞在
Gemmaからの返信 (投稿日 : 2024 年 2 月 1 日)
Hi there! Thank you so much for reviewing. Happy to read you've had such a great time and were looked after by our teams so well. I'll make sure to pass on the compliments. We hope to see you back very soon!Thanks, Gemma

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Truly amazing from start to finish! Already planning our next trip back :)
2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

Joanne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
You looked after my parents so well, thank you!
My Mum and Dad stayed here for 6 nights, it was a gift for my Mums 70th birthday. The hotel was the highlight of their stay in Barcelona, they said it was amazing, the staff were fantastic, particularly housekeeping (my Dad used to be a hotel Manager and my Mum was Head Housekeeper so they have high standards) the roof garden was also a highlight of their stay and the area of Poblenau is very nice. The hotel left a card in their room wishing my Mother a Happy Birthday as I had mentioned it in an email. The hotel are easy to communicate with by phone as well, as we had some questions before we arrived. Thank you so much for looking after my parents and giving them such a lovely stay.
2024 年 1 月に 6 泊滞在

10/10 (非常に良い)

Leonardo

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Mauro was fantastic
2024 年 1 月に 1 泊滞在
Gemmaからの返信 (投稿日 : 2024 年 1 月 12 日)
Hola Leonardo! Thanks for stopping by and sharing your feedback.I’m glad to hear you had such a great time with us and love to read the names of my colleagues! I really hope to see you back in the house and please, reach out to us again if you plan to visit!Best,Gemma.

10/10 (非常に良い)

ANA PAULA

2023 年 10 月に 3 泊滞在

10/10 (非常に良い)

Fredrik Benedict

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 5 泊滞在

10/10 (非常に良い)

Kaia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beaudiful hotel
Great hotel with all the facilities you may wish for. Great staff!
2023 年 12 月に 4 泊滞在
Adriana Lopezからの返信 (投稿日 : 2024 年 1 月 6 日)
Hi Kaia!Thanks for sharing your great feedback with us. Glad you enjoyed all spaces and concepts of our hotel and the great service of our staff.I will make sure to pass all your compliments to them.Hope to see you soon, please come a visit us again.Cheers,Adriana

10/10 (非常に良い)

Jerome

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Tres bon hôtel : chambre spacieuse, parking, déco.
2023 年 12 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 施設のコンディションと設備、客室の快適度
Gute Lage
Gut
2023 年 12 月に 5 泊滞在
Gemmaからの返信 (投稿日 : 2024 年 2 月 1 日)
Hola Gute Lage! Thank you so much for reviewing. Happy to read you've had such a great time and were looked after by our teams so well. I'll make sure to pass on the compliments. We hope to see you back very soon! Thx, Gemma

10/10 (非常に良い)

Bruna Isabel Da Rocha

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff are super friendly and helpful. Very welcoming as well the staff and hotel. Great walking distance to the metro. The breakfast was superb. Can’t fault any of it
2023 年 12 月に 3 泊滞在
Adriana Lopezからの返信 (投稿日 : 2024 年 1 月 6 日)
Hi Bruna,Thanks for taking the time completing the survey and sharing your honest feedback with us. Happy to read you've had such a great time and that you loved our location and great staff! I'll make sure to pass on the compliments. We hope to see you back very soon! Cheers,Adriana

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely hotel, very clean, great quality and nice touches to rooms. Location is great if you don’t mind being a bit away from the busy centre. 15 mins walk to Sagrada familia, through a nice park with a great kids playground. Really nice shopping centre near by that’s handy…. The breakfast is great as not a mass produced buffet but a freshly cooked selection from a menu. Four corners is a brilliant place for a pizza too
2023 年 12 月に 3 泊滞在

2/10 (非常に不満)

Ayse

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The reception staff and guest service manager Adriana was extremely rude patronising and racist! We were treated with discrimination and refused entry to restaurant whilst others were able to go in. No toiletries and when you ask for some you are dismissed. No slippers or robes or anything in the rooms not even a cotton bud or anything! Extremely disappointing and dissatisfied we went for Christmas and had to check out a day earlier as we did not feel safe and couldn’t leave our room unattended as staff would go in without permission and they basically wanted us gone! The staff were unhelpful and patronising can not believe how unprofessional the personnel was! Avoid at all costs!
2023 年 12 月に 2 泊滞在
Munir Viñasからの返信 (投稿日 : 2023 年 12 月 31 日)
Hey there Ayse,Thank you for you honest feedbackAs we have discussed upon your departure, I have made sure to contact you and share my feedback after talking to all our team members.Again, we are a multicultural team that is well selected and trained and we have no place for anyone that wouldn’t treat our guest with the intention of giving the best experience ever. And most important, absolutely no racists among us. I advise you to please not accuse someone with a such a big statement because of simple disagreement . I understand your frustration and I would do my very best to make it out for you. I would like to hear from you soon!Thank you AyseMunir Viñas

10/10 (非常に良い)

Patrick

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 3 泊滞在
Adriana Lopezからの返信 (投稿日 : 2023 年 12 月 16 日)
Hi Niklas,Thanks for passing by and leave your feedback about your stay! We really appreciated! Please reach out next time that you will visit us.Cheers,Adriana

10/10 (非常に良い)

Desi

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love how helpful everyone was at the vibe of the entire place is so comfortable and welcoming
2023 年 12 月に 2 泊滞在
Adriana Lopezからの返信 (投稿日 : 2023 年 12 月 16 日)
Hi Desi! Thank you so much for reviewing. Happy to read you've had such a great time and were looked after by our teams so well. I'll make sure to pass on the compliments. We hope to see you back very soon!Cheers,Adriana

10/10 (非常に良い)

Natalie

2023 年 12 月に 4 泊滞在

10/10 (非常に良い)

Naveen Varma

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Adriana Lopezからの返信 (投稿日 : 2023 年 12 月 23 日)
Hi Naveen,WOW! Thank you for giving us 5 out of 5! So thrilled that you had a great stay! Come back soon! Cheers,Adriana Lopez

4/10 (不満)

philip

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Many different rotating poorly trained staff at front desk. One called room close to 10 at night to get ANOTHER credit card retainer for misc costs after I made another reservation for another night. Extremely loud party atmosphere every night downstairs.
2023 年 12 月に 1 泊滞在
The Hox Teamからの返信 (投稿日 : 2023 年 12 月 9 日)
Hola Philip, thank you for choosing the Hox Poblenou for your stay in the city and thanks for taking the time to share your experience with us in Expedia.We are a new hotel in this vibrant city and we take every review as an opportunity to learn, grow and improve our services.Like many other housewarming parties, there was live music in our Lobby Bar and we made sure that the music was not disturbing our neighbors or other guests.At the Hoxton we aim to be as mindful as we can and to have strong and positive connections with our neighbors and the area. We are sorry you were disturbed by the latest events.So sorry to read you've left us feeling disappointed and the engagement with our team left you with a sour taste. This is not the kind of service we love to give at the Hox so, should you do wish to return any time in the future, please do reach out to us and we will guarantee you a most enjoyable stay. Cheers,

8/10 (良い)

Brittany

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 3 泊滞在
Adriana Lopezからの返信 (投稿日 : 2023 年 12 月 26 日)
Hi Brittany,Thanks for sharing your stars and hopefully it won't be too long until your next visit. Cheers,AdrianaThe Hox Team

10/10 (非常に良い)

Leslie

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
I highly recommend this hotel. It was excellent in every way.
2023 年 11 月に 8 泊滞在
Adriana Lopezからの返信 (投稿日 : 2023 年 12 月 23 日)
Hi Leslie,So thrilled that you had a great stay! Come back soon! Cheers,Adriana Lopez

4/10 (不満)

Nehiosazemen

グループ旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
I think me and friends went at a bad time for the hotel. My stay wasn’t ideal. Check in wasn’t ready. We had to wait 3hours after check in time after a long flight. The water on the property didn’t work twice during our stay. They tried to accommodate but there were so much minor problems. The food wasn’t very good at the property. We were served shrimp with the poop still in the shrimp. Overall I was very underwhelmed.
2023 年 11 月に 6 泊滞在
Javier Tirado, Guest Services Managerからの返信 (投稿日 : 2023 年 11 月 30 日)
Hi there Nehiosazemen, thank you for choosing the Hoxton Poblenou for your group's recent stay in Barcelona. We are a new hotel in this vibrant city and we take every review as an opportunity to learn, grow and improve our services, and we thank you for reviewing us.Looking at some points described, we could have done it better avoiding unnecessary mistakes. I will share this review with our management in order to check what can be modified.This time we were not brilliant and we would love to welcome you back and show you the best HOX return, so please if you return to Barcelona anytime, reach us directly and we will personally overlook your stay to make it memorable.We will be waiting for you.Cheers, Javier

10/10 (非常に良い)

Niklas

2023 年 10 月に 2 泊滞在
Adriana Lopezからの返信 (投稿日 : 2023 年 12 月 16 日)
Hi Niklas,Thanks for passing by and leave your feedback about your stay! We really appreciated! Please reach out next time that you will visit us.Cheers,Adriana

10/10 (非常に良い)

Hayley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great place to stay
We love staying at the Hoxton and the Barcelona location was great!
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Robin Darren

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The ability to stay somewhere and not experience any issues or problems was very refreshing. Everybody did their job and everything was as you would expect, when on holiday somewhere
2023 年 11 月に 2 泊滞在