Hi Kazushige,Thank you for taking the time to share your overall impression of your stay. We are sad to see that your rating was not very positive and would like to understand what we could have done better. If youd like to develop further, we will be happy to discuss and find a solution for the future. Thank you for choosing to stay with us. Cheers,Adriana

Hi Natsuko, Thanks for sharing your honest feedback with us and appreciate the assistance, I will definitely pass on the compliments.However, I am very sorry to read that we did not meet your expectations. Looking at some points described, we could have done better at avoiding unnecessary mistakes. As a new hotel, we are working day by day on improving our services to make sure every guest leave with amazing memories of their stay. Sorry that we left you disappointed.Regarding the milk and the cleaning service, I was looking for information but I could not find nothing in our records. I wish you would have let us know about your concerns so we could have searched for a solution which I'm sure we would have been able to find. I will share your feedback with our management team to make sure it does not happen again.We would love to have the chance to welcome you back and show you the best return visit possible.Feel free to reach out to us and I will personally take care of it.Thank you for choosing to stay with us.Best,Gemma

Dear Alice,Thank you so much for your positive feedback! We're thrilled to hear that you enjoyed your stay with us. We will address this review to our chef in order to see what could be improved in our menú. Otherwise, our reception team can recommend you a bunch of lovely and different places to eat nearby.You're always welcome here, and we'd love to have you stay with us again soon! Let us know when you're ready for another visit.Cheers,

Hi Shalta!Thanks a bunch for the awesome review! You're always welcome here, and we'd love to have you stay with us again soon! Let us know when you're ready for another visitCheers,

Hi Yan,Thanks for sharing your thoughts with us. We're sorry to hear about the challenges you encountered during your stay. We'll definitely take your feedback into consideration to improve our service.We're glad you enjoyed the taco on the rooftop! If you ever decide to give us another chance, we'll do our best to make your experience much better.Cheers,

Wow! 5/5 is a lovely rating, thank you Eric.You're always welcome here, and we'd love to have you stay with us again soon! Let us know when you're ready for another visit.Cheers,

Hi Annie!Thanks a bunch for the awesome review! You're always welcome here, and we'd love to have you stay with us again soon! Let us know when you're ready for another visitCheers,

Hi Adriana!Thanks a bunch for the awesome review! You're always welcome here, and we'd love to have you stay with us again soon! Let us know when you're ready for another visitCheers,

Hi Megan!Thanks a bunch for the awesome review! You're always welcome here, and we'd love to have you stay with us again soon! Let us know when you're ready for another visitCheers,

Just wanted to say a quick thank you for the fantastic rating! We appreciate it!Best,

Hi Rumel!Thanks a bunch for the awesome rating! Warm regards,

5 out of 5 is a lovely rating!Thank you. We will be waiting to your next stay with us.Cheers,

Hi Andrea,I am so sorry to read you've left us feeling disappointed. As a measure to avoid the unnecessary use of chemicals, waste of water and reduce our footprint on earth, we are offering our housekeeping service upon request, so the guests can choose if they want to have the service on a daily basis, specific days or just no service. We're truly sorry to hear this service was not properly explained and executed during your stay. We will take immediate actions on this to avoid unnecessary mistakes in the future. Please feel free to reach out anytime.Cheers,AdrianaGuest Service Manager

Hi there! Thank you so much for reviewing. Happy to read you've had such a great time and were looked after by our teams so well. I'll make sure to pass on the compliments. We hope to see you back very soon!Thanks, Gemma

Hola Leonardo! Thanks for stopping by and sharing your feedback.I’m glad to hear you had such a great time with us and love to read the names of my colleagues! I really hope to see you back in the house and please, reach out to us again if you plan to visit!Best,Gemma.

Hi Kaia!Thanks for sharing your great feedback with us. Glad you enjoyed all spaces and concepts of our hotel and the great service of our staff.I will make sure to pass all your compliments to them.Hope to see you soon, please come a visit us again.Cheers,Adriana

Hola Gute Lage! Thank you so much for reviewing. Happy to read you've had such a great time and were looked after by our teams so well. I'll make sure to pass on the compliments. We hope to see you back very soon! Thx, Gemma

Hi Bruna,Thanks for taking the time completing the survey and sharing your honest feedback with us. Happy to read you've had such a great time and that you loved our location and great staff! I'll make sure to pass on the compliments. We hope to see you back very soon! Cheers,Adriana

Hey there Ayse,Thank you for you honest feedbackAs we have discussed upon your departure, I have made sure to contact you and share my feedback after talking to all our team members.Again, we are a multicultural team that is well selected and trained and we have no place for anyone that wouldn’t treat our guest with the intention of giving the best experience ever. And most important, absolutely no racists among us. I advise you to please not accuse someone with a such a big statement because of simple disagreement . I understand your frustration and I would do my very best to make it out for you. I would like to hear from you soon!Thank you AyseMunir Viñas

Hi Niklas,Thanks for passing by and leave your feedback about your stay! We really appreciated! Please reach out next time that you will visit us.Cheers,Adriana

Hi Desi! Thank you so much for reviewing. Happy to read you've had such a great time and were looked after by our teams so well. I'll make sure to pass on the compliments. We hope to see you back very soon!Cheers,Adriana

Hi Naveen,WOW! Thank you for giving us 5 out of 5! So thrilled that you had a great stay! Come back soon! Cheers,Adriana Lopez

Hola Philip, thank you for choosing the Hox Poblenou for your stay in the city and thanks for taking the time to share your experience with us in Expedia.We are a new hotel in this vibrant city and we take every review as an opportunity to learn, grow and improve our services.Like many other housewarming parties, there was live music in our Lobby Bar and we made sure that the music was not disturbing our neighbors or other guests.At the Hoxton we aim to be as mindful as we can and to have strong and positive connections with our neighbors and the area. We are sorry you were disturbed by the latest events.So sorry to read you've left us feeling disappointed and the engagement with our team left you with a sour taste. This is not the kind of service we love to give at the Hox so, should you do wish to return any time in the future, please do reach out to us and we will guarantee you a most enjoyable stay. Cheers,

Hi Brittany,Thanks for sharing your stars and hopefully it won't be too long until your next visit. Cheers,AdrianaThe Hox Team

Hi Leslie,So thrilled that you had a great stay! Come back soon! Cheers,Adriana Lopez

Hi there Nehiosazemen, thank you for choosing the Hoxton Poblenou for your group's recent stay in Barcelona. We are a new hotel in this vibrant city and we take every review as an opportunity to learn, grow and improve our services, and we thank you for reviewing us.Looking at some points described, we could have done it better avoiding unnecessary mistakes. I will share this review with our management in order to check what can be modified.This time we were not brilliant and we would love to welcome you back and show you the best HOX return, so please if you return to Barcelona anytime, reach us directly and we will personally overlook your stay to make it memorable.We will be waiting for you.Cheers, Javier

Hi Niklas,Thanks for passing by and leave your feedback about your stay! We really appreciated! Please reach out next time that you will visit us.Cheers,Adriana