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MSB グラシア プール テラス センターの口コミ

4 out of 5
MSB グラシア プール テラス センター
Carrer de Ramon y Cajal, 69, Barcelona

口コミ

4.8
評価 10 - 9 件の口コミ中 1 件が非常に良い" "
評価 8 - 9 件の口コミ中 0 件が良い" "
評価 6 - 9 件の口コミ中 3 件が普通" "
評価 4 - 9 件の口コミ中 2 件が不満" "
評価 2 - 9 件の口コミ中 3 件が非常に不満" "

4.8/10

清潔度

3.6/10

スタッフとサービス

6.0/10

設備とサービス

5.4/10

施設のコンディションと設備

6.0/10

環境への配慮

口コミ

10/10 (非常に良い)

melick

良かった点 : 清潔度、施設のコンディションと設備
2024 年 2 月に 3 泊滞在

6/10 (普通)

Erik

家族旅行
気になった点 : 清潔度、客室の快適度
Money better spent elsewhere
At first glance a nice apartment but at a closer inspection we could see that the cleanliness of the apartment was not ok and there was water damage in the bathroom. Over all the apartment felt run down. Beds were not comfortable and there was no light in the internal stairway in the apartment. The couch was worn down and uncomfortable. We were only given one key via an app in the smartphone. Very noisy street outside and thin walls.
2023 年 12 月に 1 泊滞在

4/10 (不満)

melina

家族旅行
良かった点 : 清潔度
The apartment was on a street with screaming and yelling and partying from 1am-5am. An interior room might be quieter. The check-in was the most annoying check-in i have ever had in my life. If you are young and tech-savy with a back-up phone battery then it's fine but you essentially have to upload your passport to a portal that glitches. Pay a damage deposit then they issue you a bluetooth key. The bluetooth "key" didn't work and it was 40 degrees and i had to call the company who THEN manually gave me a code to enter (after i was waiting outside trying to trouble shoot with my older parents and young child) meanwhile they could have given me this codein the first place. if your phone dies, you will be locked out of this apartment. There's no front desk so if you need to pick up a key, it requires transportation to and from the other office location. This apartment is NOT suitable for anyone with mobility issues. It has a spiral staircase and the photos do not represent how difficult this can be. Warning to any families with young kids or elderly parents. Additionally, day1 my sink was clogged and i had a man in the apartment working on my sink on day 2 of my holiday. If this apartment was 'a steal' i could understand why anyone would choose to stay here, but given that the advertised price is more than the what you would pay staying at a beautiful hotel with a front desk, professional staff and closer to the city centre, I really don't know you would book this.
2023 年 7 月に 3 泊滞在

2/10 (非常に不満)

Haron

家族旅行
気になった点 : 清潔度、客室の快適度
2021 年 7 月に 8 泊滞在

2/10 (非常に不満)

宿泊されたお客様

En primer lugar, cobran 97€ extras a la llegada en concepto de limpieza, lo cuál no figura en la página de Hoteles.com Te retienen 300€ de fianza. Al cabo de 14 días he recibido el email, con el aviso del reintegro, el cuál todavía no aparece reflejado en mi cuenta bancaria. Por lo que si estás de viaje tienes que contar con otros 300€ menos. Además de que no hay nadie para realizar el check in y tienes que desplazarte a sus oficinas, bastante lejanasm que al ir con maleta y viajar sin coche, incrementa el gasto en casi 20€ de taxi. El apartamento correcto, pero sin amenities, ni café, ni aceite ni sal... y la recepción del wifi no era tampoco muy buena.
2018 年 11 月に 3 泊滞在

6/10 (普通)

Lukas、Cologne

気になった点 : 清潔度、スタッフとサービス、客室の快適度
pretty central, good reach to the metro station
Finding the checkin was terrible, not the slightest information was given where to check in before reading several reviews online when standing right in front of the apartment complex. Then had to walk several kilometers before checking in and walking back to the apartment itself. We were told to give the deposit as mentioned when booking. Got a bill for this, signed by the worker at the check in. Until today (3 months later) not the slightest information was given to me, not even a payback of the cash. Contacting the staff/apartment management did not bring the slightest benefit until now. The beds were way too hard for the person travelling with me, she had to move to the couch in the living room to grab a little sleep. This couch was not even cleaned the slightest. Vacuuming seems to be too much for the staff. The floor was covered in dirt and in the furniture were several holes caused by cigarettes. For staying some nights it was OK but not even the slightest of good.
2017 年 4 月に 4 泊滞在
Toniからの返信 (投稿日 : 2018 年 2 月 28 日)
Dear Lukas, Thanks for your comment I am sorry to see that you experienced some issues Is written in the information of expedia and we do send an email, where it is explained where to check-in and the check-in times. I do apologise if the deposit took so long to be refunded, I ve seen there was a problem with yours but came back correct The apartments are cleaned every single time a guest leaves and on low season we keep a cleaning record Smoking is not allowed in our apartments I hope you had overall a great stay

2/10 (非常に不満)

Pir

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Photos on Expedia are not real - be very cautious
I frequently use Expedia for bookings and this is the worst experience I had. 1. Expedia does no clearly state that there is no flexibility and cancellation. My daughter (8yr old) accidently made a booking while we were looking at potentially visiting Barcelona. I called Expedia and the hotel within 5min, while the payment and confirmation had not been received by My Space Barcelona - even then they did not cancel or change dates. My wife did not have a visa and even though we only used the place for 2 days they charged the full 4 days. The policies of My Space are non-professional, extortive and unhelpful. 2. You will need to pick the keys from a separate location. I was traveling with young children but they refused to meet me at the apartment. 3. The security of the apartment is compromised with broken window latches 4. There were loud noises and shouting in the street all night. Did not allow my children to sleep. 5. The furniture is not useable and very very dirty - the mattress had large stains and we used our own sheets, which we had taken as a precaution after reading reviews. The utensils were dirty and stained. 6. cleaners arrived before 11am and the apartment rules require you to dispose of trash in the bins down the street yourself 7. The security deposit is larger than the one listed on Expedia. 8. Other than 2 people the staff attitude at My Space is rude/unhelpful 9. The apartment is not as per photos on Expedia 10. Internet does not work throughout apt
Sofa had large stains and marks where one feels uncomfortable even sitting on it
Damaged windows that dont close and are a security risk
dirty utensils
left dirty laundry and underwear etc from previous tenant
2017 年 6 月に 4 泊滞在
Toniからの返信 (投稿日 : 2018 年 2 月 28 日)
Dear Pir, The apartment is the same as shown in expedia photos I regret that you felt your experience this bad

6/10 (普通)

Anders、Stockholm

気になった点 : 清潔度、施設のコンディションと設備
Ok vistelse utifrån kostnaden. Ganska slitet med t ex dålig diskmaskin och äckligt draperi i duschen.
2017 年 7 月に 6 泊滞在
Toniからの返信 (投稿日 : 2018 年 2 月 28 日)
Dear Anders, Thanks for your review Your comment makes us improve, I hope you had overall a good stay

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ok apt for the money, but nothing specitacular
I was pretty disappointed with this hotel/apt for the money paid. Possibly it was priced up because it was the Spanish Grand Prix F1 weekend. I think for base rate between a bunch of people it's fine and you get what you pay for. Any more and you can do better else where. It's a convenient location in Gracia, but expect to be woken up by drunk people all hours of the night (on the streets, the building itself was quiet). It's best to stay here if you're one of those drunk people. There was no soap or shampoo provided. There was only 1 roll of toilet paper. No bottled water, paper towels, etc provided. At least there were towels! The mattress is pretty junk, nothing like what you'd get in a somewhat nice hotel. The couch was pretty stained. The big issue was that I never received the check in email from their management partner so I showed up at the door and had no way into the unit. It's just an apt building, no front desk. Luckily a guy staying there came by and called the management company on his local cellphone. I then had to spend about $25 cabbing across town to their office to pick up key cards. Not a great start. Also note, they will charge you separately and additionally for cleaning which wasn't stated on the reservation checkout (only local tax was stated as a separate payment).
Toniからの返信 (投稿日 : 2018 年 2 月 28 日)
Dear Client, Thanks for your comment. Your comment made us improve I regret that your stay was not perfect