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H10 ポート ベルの口コミ

4.5 out of 5
H10 ポート ベル
Pas de Sota Muralla, 9, Barcelona

口コミ

9.2

とても素晴らしい

評価 10 - 1002 件の口コミ中 672 件が非常に良い" "
評価 8 - 1002 件の口コミ中 261 件が良い" "
評価 6 - 1002 件の口コミ中 46 件が普通" "
評価 4 - 1002 件の口コミ中 12 件が不満" "
評価 2 - 1002 件の口コミ中 11 件が非常に不満" "

9.4/10

清潔度

9.6/10

スタッフとサービス

9.0/10

設備とサービス

9.2/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 6 月に 4 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
便利で近くにレストランも沢山ある快適なホテル
非常に快適でした。夕食を探しに近くを散策しましたが、魅力的なレストランが数多くありました。朝食はホテルの並びで安く食べることも出来るので、朝食込みである必要は無い感じでした。

10/10 (非常に良い)

aonori、Chiba

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
地下鉄駅とビーチに近いホテル
ホテルの場所は少しわかりづらいですが地下鉄駅から徒歩5分以内。ウエルカムドリンクと滞在中1回スペシャルカクテルが付いてました。室内は近代的で明るく、滞在は年末でしたが部屋は暖かく暖房は使いませんでした。冷蔵庫、エスプレッソマシーンがありました。

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
ビーチ近くの開放的なエリア
地下鉄、長距離列車の駅共に近く、長距離列車を利用して郊外にでるのに楽でした。 賑やかなバルセロネータビーチに近すぎないのがかえって静かでよいです。 ベット脇の鏡ばりが、ちょっと嫌でした。

8/10 (良い)

Ikeyan3

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
マドリッド空港に近い便利なホテル
翌日早くのフライトの為、宿泊しましたが、朝5時でも丁寧に無料で送迎してもらえます。スタッフも気持ち良い対応で、室内も快適でした。 早朝でもお菓子とコーヒーのサービスもあり、細かいところに気が付く感じがしました。

10/10 (非常に良い)

Jon、Ormeau

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice clean hotel, with great customer service
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Natasha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good service, clean
2024 年 4 月に 3 泊滞在
Victor J. General Manager H10 Port Vell ****Sからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Natasha,Thank you for taking the time to leave us such a positive review and for choosing to stay at H10 Port Vell****. We are delighted to hear that you had a great experience with us and that you appreciated our good service and cleanliness.Your satisfaction is our utmost priority, and we are thrilled to have met your expectations. Should you have any further feedback or if there is anything else we can do to enhance your future stays, please feel free to let us know.We look forward to welcoming you back for another enjoyable experience soon.Warm regards,Victor J.General ManagerH10 Port Vell****

10/10 (非常に良い)

Sandra

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Toller Hafenblick, super nettes Personal, sowohl an der Rezeption, als auch beim Frühstück. Sehr hilfsbereit und kundenorientiert. Saubere Zimmer, alles da, was man braucht. Zentral.
2024 年 5 月に 3 泊滞在
Victor J. -Geschäftsführer H10 Port Vell ****Sからの返信 (投稿日 : 2024 年 5 月 10 日)
Sehr geehrter Sandra,Vielen Dank für Ihr wertvolles Feedback zu Ihrem Aufenthalt im H10 Port Vell****. Wir freuen uns sehr zu hören, dass Sie die fantastische Aussicht auf den Hafen genossen haben und dass unser Personal an der Rezeption und beim Frühstück als besonders freundlich und hilfsbereit wahrgenommen wurde. Es ist unser oberstes Ziel, den Komfort und die Zufriedenheit unserer Gäste zu gewährleisten, und wir sind erfreut zu hören, dass wir diesem Anspruch gerecht werden konnten.Wir freuen uns auch zu erfahren, dass Sie die Sauberkeit der Zimmer und die zentrale Lage des Hotels geschätzt haben. Ihre Zufriedenheit ist unsere größte Belohnung, und wir werden weiterhin unser Bestes tun, um Ihren Erwartungen gerecht zu werden.Vielen Dank für Ihren Besuch, und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Victor J.General ManagerH10 Port Vell****

10/10 (非常に良い)

Yolanda

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great walkable location, room was very clean, Ac works great. The room is small but it was the room we choose, for a few days it worked great. Really cant beat the location. The rooftop terrace and bar is great for relaxing with a view after a long day. The lobby is beautiful and the staff was very helpful and nice.
2024 年 4 月に 3 泊滞在
Victor J. General Manager H10 Port Vell ****Sからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Yolanda,Thank you for sharing your experience at H10 Port Vell ****S. We are thrilled to hear that you enjoyed your stay with us.We are delighted that you found our hotel's location convenient for exploring the city on foot. It's great to know that you found your room very clean and that the air conditioning worked perfectly. While the room may be small, we are pleased that it met your needs for your stay. Additionally, we are happy to hear that you found our lobby beautiful and that our staff was helpful and nice.Thank you once again for choosing H10 Port Vell ****S. We hope to have the pleasure of welcoming you back in the future.Warm regards,

6/10 (普通)

Jenny

グループ旅行
良かった点 : 清潔度
気になった点 : 設備とサービス
The property has a number of rooms with internal facing windows - we ended up with one on the first floor that directly faced another room. As the staff couldn't turn the air conditioning on as it was centrally controlled we had to open the internal window (as did other rooms) and it made for a really awkward experience given how close the rooms were all together as we were looking directly into someone else's room. The hotel and staff were nice but the room was not what I expected and I wouldn't stay here again.
2024 年 3 月に 2 泊滞在
Victor J. General Manager H10 Port Vell ****Sからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Jenny, Thank you for taking the time to share your feedback with us. We regret to learn that your experience with the room did not meet your expectations.We apologize for any inconvenience caused by the internal facing windows and the proximity of other rooms. Your feedback regarding the air conditioning system and the layout of the room has been duly noted, and we will review it internally to make necessary improvements.We appreciate your kind words about the hotel and staff despite the room experience. Please accept our apologies for any discomfort you may have experienced.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

10/10 (非常に良い)

Howard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 3 泊滞在
Victor J. General Manager H10 Port Vell ****Sからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Howard, Thank you for choosing to stay at H10 Port Vell**** and for sharing your feedback on Expedia. We appreciate your rating of 5 out of 5.We hope to have the opportunity to welcome you back in the future.

10/10 (非常に良い)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location. Extremely helpful and friendly staff and great value fore money.
2024 年 2 月に 3 泊滞在
Victor J. General Manager H10 Port Vell ****Sからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear David,Thank you for taking the time to share your experience at H10 Port Vell****s. We are glad to hear that you enjoyed our hotel's great location and found our staff to be extremely helpful, friendly. Providing excellent service and value is our top priority, and we are thrilled that we were able to meet your expectations.We appreciate your feedback and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Best regards,

8/10 (良い)

Even Hornstuen

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 3 泊滞在
Victor J. General Manager H10 Port Vell ****Sからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Even,Thank you for choosing H10 Port Vell for your recent stay and for taking the time to leave us a review. We are pleased to hear that you had an enjoyable experience overall.We hope to have the opportunity to welcome you back in the future for another great stay.Best regards,

10/10 (非常に良い)

Sigrid

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Toller Service und erstklassiges Frühstück. Sehr sauber und alles intakt. Die Zimmer zum Atrium sind etwas dunkel und es hallt dadurch von den anderen Zimmern bei geöffnetem Fenster.
2024 年 2 月に 6 泊滞在
Victor J. General Manager H10 Port Vell ****Sからの返信 (投稿日 : 2024 年 2 月 17 日)
Dear Sigrid,Thank you for sharing your experience at H10 Port Vell.We are delighted to hear that you enjoyed our excellent service and breakfast. Maintaining cleanliness and ensuring everything is in perfect condition are our top priorities.We appreciate your feedback regarding the rooms facing the atrium. Your comments will be taken into consideration as we strive to improve our guests' experiences.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best Regards,

8/10 (良い)

Milda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Victor J. General Manager H10 Port Vell ****Sからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Milda,Thank you for choosing to stay at H10 Port Vell****s and for sharing your feedback with us. We're pleased to see that you had a positive experience during your stay.We look forward to welcoming you back for another enjoyable stay in the future.Best regards,

10/10 (非常に良い)

Mikael

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Victor J. General Manager H10 Port Vell ****Sからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Mikael,Thank you so much for choosing H10 Port Vell****s for your recent stay and for sharing your wonderful feedback with us. We are excited to hear that you had a fantastic experience during your time with us.We hope to have the pleasure of welcoming you back for another outstanding stay in the future.Warm regards,

6/10 (普通)

Jeffery

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Rooms were not quiet, no sound insulation, and some staff were excellent, others poor
2024 年 2 月に 2 泊滞在
Victor J. General Manager H10 Port Vell ****Sからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Mr. Weaver,Thank you for sharing your recent experience at H10 Port Vell.We apologize for the noise disturbances in your room. Your comfort is very important for us, and we will address this promptly. Additionally, we appreciate your feedback about our staff. We aim for consistent exceptional service and will take immediate steps to improve any areas of concern.We value your feedback and hope to welcome you back for a better experience.Best regards,

6/10 (普通)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 客室の快適度
Ikke gennemtænkt
Der slukkes for klimaanlæg i vinterhalvåret. Så bygning ikke kan køles ned Vi fik en nat med 27 grader på værelset. Ikke sjovt😡👎
2024 年 1 月に 1 泊滞在
Victor J. General Manager H10 Port Vell ****Sからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Michael,Thank you for sharing your feedback regarding your recent stay at H10 Port Vell.We sincerely apologize for the inconvenience you experienced due to the high temperatures in your room. Your comfort is our priority, and please rest assured that we will review our procedures to ensure that similar situations are avoided in the future.We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Best regards,

8/10 (良い)

Karly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Victor J. General Manager H10 Port Vell ****Sからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Karly,Thank you for choosing to stay at H10 Port Vell****s and for sharing your feedback with us. We're pleased to hear that overall, you had a positive experience during your time at our hotel.We're glad that we were able to meet your expectations to a good extent. We're always striving to improve, so if there are any specific areas where you believe we can enhance our services or facilities, please don't hesitate to let us know.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best regards,

4/10 (不満)

Leonice

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
We booked this 4 star hotel for 4 nights because the pictures on the website showed a nice room and also because of the location . At the check in we asked for a room with a little bit of a view and the lady said that our only option for a better room was to pay 40 more euros per night so we didn’t upgrade. We went to the room and she gave us the smallest room we’d ever seen we couldn’t move properly and even open our luggage…terrible!!!! We went to the front desk and another girl was there and she was extremely helpful she upgraded us to a better room(which was exactly like the website picture)and we didn’t have to pay anything because that room was the room we had booked The breakfast buffet is not really a buffet you have to order the main course and everything is very limited . The staff are very nice but the hotel I didn’t like even the upgrade room .
2024 年 1 月に 4 泊滞在
Victor J. General Manager H10 Port Vell ****Sからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Leonice,Thank you for taking the time to share your feedback regarding your recent stay at H10 Port Vell.We regret that the initial room did not meet your expectations in terms of size and convenience, but we would like to clarify that the type of room you had reserved was a Double Basic, as indicated in your booking confirmation.As a gesture of goodwill and to enhance your overall experience, our team decided to offer you a complimentary upgrade to a Double Standard room with street views. We are glad to hear that the second room met your expectations and we are pleased to hear that our team could assist in resolving the situation promptly.Regarding your feedback on the breakfast buffet, we apologize if it did not meet your expectations. Your comments will be shared with our team to try to improve this service, which is one of the most valued for our guests.Your feedback is valuable to us, and we hope that despite the initial inconvenience, you were able to enjoy the rest of your stay in Barcelona. If there is anything more you would like to share or discuss, please feel free to contact me directly.Thank you for choosing H10 Port Vell, and we hope to have the opportunity to welcome you back in the future for an improved experience.Best regards,

10/10 (非常に良い)

Gustavo

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent ubication to the port...
2024 年 1 月に 1 泊滞在
Victor J. General Manager H10 Port Vell ****Sからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Gustavo, Thank you very much for your kind words and excellent feedback. We are thrilled to hear that everything was perfect during your stay at H10 Port Vell****. It's truly rewarding to know that you have not experienced a better hotel and loved every aspect of your visit, especially appreciating our very kind staff. Your satisfaction means a lot to us.We look forward to welcoming you back in the future.Best regards,

10/10 (非常に良い)

Selcuk、London

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Victor J. General Manager H10 Port Vell ****Sからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Selcuk,Thank you for the perfect rating of 5/5! We're thrilled to hear that your experience was exceptional. If there's anything specific you enjoyed or if you have suggestions for improvement, please feel free to share.We look forward to the pleasure of welcoming you back in the future.Best regards,

10/10 (非常に良い)

Charles

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was perfect! Never been in a beter hotel. Loved everything! Very kind staff.
2023 年 12 月に 4 泊滞在
Victor J. General Manager H10 Port Vell ****Sからの返信 (投稿日 : 2024 年 1 月 13 日)
Dear Charles,Thank you for your glowing review! We're thrilled to hear that your experience was perfect and that you haven't been in a better hotel. It's wonderful to know that you loved everything and found our staff very kind.If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to the opportunity of welcoming you back for another outstanding stay.Best regards,

10/10 (非常に良い)

Sonia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent service from hotel staff, hotel is located in a prime location and is easily accessible to the La Rambla strip. We had a rental car & the hotel staff recommended a cheap car park which was less than 5mins by walk. Hotel staff also surprised us with a cake & champagne to our room to celebrate my partners birthday, that was a lovely surprise. Hotel was clean and modern from inside. Will definitely stay here again. :) One tiny downfall, the tv in the room was not a smart tv so we couldn’t watch anything in English but other than that perfect couple of data in Barcelona, definitely would recommend this hotel
2023 年 12 月に 2 泊滞在
Victor J. General Manager H10 Port Vell ****Sからの返信 (投稿日 : 2023 年 12 月 28 日)
Dear Sonia, Thank you for choosing H10 Port Vell**** and for sharing your positive experience. We're delighted to hear that you enjoyed the excellent service, prime location, and the surprise celebration for your partner's birthday.Your feedback is valuable to us, and we appreciate your recommendation. We apologize for any inconvenience regarding the TV, and we'll take note of this for future improvements.We look forward to welcoming you again for another perfect stay when your travels bring you back to Barcelona.Best regards,

10/10 (非常に良い)

Junior Manuel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Es war sehr gut in einen sehr gute lagen alles ist in der nähe gut erreichbar
2023 年 12 月に 1 泊滞在
Victor J. -Geschäftsführer H10 Port Vell ****Sからの返信 (投稿日 : 2023 年 12 月 16 日)
Sehr geehrter Junior Manuel,Wir möchten uns herzlich für Ihre hervorragende Bewertung und Ihre freundlichen Worte bedanken. Im Namen des gesamten Teams von H10 Port Vell ****S freue ich mich zu hören, dass Ihr Aufenthalt als sehr gut bewertet wurde.Es ist großartig zu erfahren, dass Sie die ausgezeichnete Lage unseres Hotels genossen haben und alles in der Nähe gut erreichbar war. Unsere Mitarbeiter setzen sich täglich dafür ein, unseren Gästen einen unvergesslichen Aufenthalt zu bieten, und es freut uns, dass wir Ihre Erwartungen erfüllen konnten.Vielen Dank, dass Sie H10 Port Vell ****S gewählt haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Wenn Sie weitere Anliegen oder Wünsche haben, stehen wir Ihnen gerne zur Verfügung.Mit freundlichen Grüßen,

10/10 (非常に良い)

Lukas

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Top-Hotel mit perfekter Lage, komfortables Zimmer! Frühstück war super.
2023 年 12 月に 3 泊滞在
Victor J. -Geschäftsführer H10 Port Vell ****Sからの返信 (投稿日 : 2023 年 12 月 16 日)
Sehr geehrter Lukas, Herzlichen Dank für Ihre herausragende Bewertung und die freundlichen Worte. Im Namen des gesamten Teams von H10 Port Vell ****S möchte ich mich herzlich für Ihr Feedback bedanken.Es freut uns sehr zu hören, dass Sie unser Hotel als Top-Hotel mit perfekter Lage empfunden haben und Ihr Zimmer als komfortabel erlebt haben. Ebenso sind wir erfreut, dass Ihnen unser Frühstück so gut gefallen hat.Unser Ziel ist es, unseren Gästen eine erstklassige Erfahrung zu bieten, und es ist wunderbar zu wissen, dass wir dies bei Ihnen erreicht haben. Ihre Zufriedenheit ist für uns von höchster Bedeutung.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen, und stehen Ihnen für weitere Wünsche oder Anregungen gerne zur Verfügung.Herzlichen Dank für Ihre Treue zu H10 Port Vell ****S.Mit freundlichen Grüßen,

10/10 (非常に良い)

Casper

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very Nice place
2023 年 11 月に 1 泊滞在
Victor J. General Manager H10 Port Vell ****Sからの返信 (投稿日 : 2023 年 12 月 16 日)
Dear Casper,Thank you for choosing H10 Port Vell ****S and for taking the time to share your positive feedback. On behalf of the entire team, I want to express our gratitude for your perfect 5-star rating and your kind words.We are thrilled to hear that you found our hotel to be a "Very Nice place." Your satisfaction is our utmost priority, and it's rewarding to know that we met your expectations during your stay.Should your travels bring you back to Barcelona, we would be honored to welcome you once again to H10 Port Vell ****S. If there's anything specific you enjoyed or if there are ways we can further enhance your experience in the future, please don't hesitate to let us know.Thank you for your positive endorsement, and we look forward to the opportunity of hosting you again.Best regards,

10/10 (非常に良い)

Christine

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely service and nice touches in the room. Rituals toiletries. Nice coffee and robes.
2023 年 11 月に 1 泊滞在
Victor J. General Manager H10 Port Vell ****Sからの返信 (投稿日 : 2023 年 12 月 16 日)
Dear Christine,Thank you for taking the time to share your positive experience at H10 Port Vell ****S. On behalf of the entire team, I would like to express our appreciation for your kind words.We are delighted to hear that you enjoyed our lovely service and the thoughtful touches we provide in the room. It's especially gratifying to know that you appreciated the Rituals toiletries, the quality of the coffee, and the robes.Your feedback encourages us to continue striving for excellence in providing a comfortable and memorable stay for our guests. We are grateful for your recognition and hope to have the pleasure of welcoming you back to H10 Port Vell ****S in the future.If there's anything specific you would like to share or if we can enhance your experience in any way, please feel free to let us know.Thank you for choosing H10 Port Vell ****S.Best regards,

10/10 (非常に良い)

BARBARA

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Das Hotel ist sehr gut gelegen, vis à vis vom Port Vell und dem Museo Catalunya mit vielen Restaurants. Der Strand von Barceloneta ist auch nahe. Kleines feines Hotel. Zimmer war in einen kleinen Innenhof und daher etwas dunkel aber sehr ruhig. Würde aber wohl nächstes Mal ein Zimmer vorne oder hinten raus nehmen. Freundliches Personal. Frühstück ausgiebig und frisch. Würde ich für ein nächstes Mal wieder in Betracht ziehen.
2023 年 11 月に 4 泊滞在
Victor J. -Geschäftsführer H10 Port Vell ****Sからの返信 (投稿日 : 2023 年 12 月 16 日)
Sehr geehrter Barbara,Vielen Dank für Ihre freundlichen Worte und dass Sie sich die Zeit genommen haben, Ihre Erfahrungen im H10 Port Vell ****S zu teilen. Ich freue mich zu hören, dass Sie unsere Lage gegenüber dem Port Vell und dem Museo Catalunya mit den vielen Restaurants genossen haben. Die Nähe zum Strand von Barceloneta ist in der Tat ein zusätzliches Highlight.Wir schätzen Ihre Erwähnung, dass unser Hotel als ein kleines feines Hotel wahrgenommen wird. Es tut mir leid zu hören, dass Ihr Zimmer in einen kleinen Innenhof lag und daher etwas dunkel war, aber es freut mich zu wissen, dass es trotzdem sehr ruhig war. Wir verstehen, dass die Präferenzen der Gäste variieren, und wir würden uns beim nächsten Mal gerne bemühen, Ihnen ein Zimmer mit mehr Helligkeit anzubieten.Es ist erfreulich zu hören, dass Sie das freundliche Personal und das ausgiebige, frische Frühstück positiv hervorheben. Wir werden sicherstellen, dass Ihr Lob an das Team weitergegeben wird.Es wäre uns eine Freude, Sie bei einem erneuten Besuch in Barcelona wieder bei uns begrüßen zu dürfen. Vielen Dank für Ihre Treue und dafür, dass Sie H10 Port Vell ****S in Betracht ziehen.Mit freundlichen Grüßen,

10/10 (非常に良い)

Angela

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love it
2023 年 11 月に 2 泊滞在
Victor J. General Manager H10 Port Vell ****Sからの返信 (投稿日 : 2023 年 12 月 16 日)
Dear Angela,Thank you sincerely for awarding H10 Port Vell ****S a perfect 5-star rating and for sharing your enthusiasm with the simple yet powerful words, "I love it." On behalf of the entire team, I want to express our heartfelt gratitude for your kind sentiment.We are thrilled to learn that your experience with us was so positive and that you loved your time at our hotel. Our aim is to create memorable and enjoyable stays for our guests, and your feedback is a wonderful validation of our efforts.Your satisfaction is our greatest reward, and we are honored to have had the opportunity to host you. Should your travels bring you back to our area, we would be delighted to welcome you once again.Thank you for choosing H10 Port Vell ****S. Your positive feedback means the world to us.Best regards,

10/10 (非常に良い)

Angel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice and good customer service
2023 年 11 月に 2 泊滞在
Victor J. General Manager H10 Port Vell ****Sからの返信 (投稿日 : 2023 年 12 月 16 日)
Dear Angel,Thank you sincerely for awarding H10 Port Vell ****S a perfect 5-star rating and for sharing your positive feedback. On behalf of the entire team, I want to express our gratitude for your kind words.We are delighted to hear that you found our hotel to be very nice and that our customer service met your expectations. Providing exceptional service is our top priority, and your comments are a testament to the dedication of our team to ensuring our guests have a wonderful experience.Your positive feedback is truly appreciated, and it serves as motivation for us to continue delivering outstanding service. If there is anything specific that stood out during your stay or any areas where we can further improve, please feel free to let us know.Thank you for choosing H10 Port Vell ****S. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.Best regards,

10/10 (非常に良い)

Rosalba

2023 年 11 月に 2 泊滞在
Victor J. Director General H10 Port Vell ****Sからの返信 (投稿日 : 2023 年 12 月 16 日)
Estimada Rosalba,Queremos expresar nuestro sincero agradecimiento por otorgarnos la máxima calificación de 10 puntos y por compartir su experiencia en H10 Port Vell ****S. Es un honor para todo nuestro equipo saber que su estancia fue excepcional.Su calificación y sus comentarios positivos son la mejor recompensa para nosotros, ya que trabajamos diligentemente para ofrecer experiencias memorables a nuestros huéspedes. Nos complace saber que cumplimos con sus expectativas y que disfrutó de su tiempo en nuestro hotel.Si hay algo específico que destacaría de su estancia o si tiene alguna sugerencia sobre cómo podríamos mejorar aún más, no dude en compartirlo. Estamos aquí para brindar un servicio excepcional y su opinión es invaluable para nosotros.Gracias por elegir H10 Port Vell ****S. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro y de ofrecerle otra estancia maravillosa.Atentamente

10/10 (非常に良い)

Anthony

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent staff.
2023 年 11 月に 1 泊滞在
Victor J. General Manager H10 Port Vell ****Sからの返信 (投稿日 : 2023 年 12 月 16 日)
Dear Anthony,On behalf of the entire team at H10 Port Vell ****S, I want to express our heartfelt gratitude for your exceptional 5-star rating and your kind words. It brings us great joy to learn that you had an excellent experience during your stay.We are particularly pleased that you found our staff to be excellent. Providing exceptional service is at the core of our commitment to our guests, and your positive feedback reinforces our dedication to ensuring memorable stays.Your appreciation is a tremendous motivation for all of us, and we are honored to have had the opportunity to host you. Should your travels bring you back to our area, we would be thrilled to welcome you once again.Thank you for choosing H10 Port Vell ****S and for taking the time to share your positive experience.Best regards,

8/10 (良い)

Ozlem

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was great, i wish beds were a little bigger, I don’t think they were even a twin size!!
2023 年 10 月に 3 泊滞在
Victor J. General Manager H10 Port Vell ****Sからの返信 (投稿日 : 2023 年 12 月 16 日)
Estimado Ozlem, Thank you for taking the time to share your feedback following your stay at H10 Port Vell ****S. We appreciate your positive comments and are pleased to hear that you had a great experience.We also appreciate your suggestion regarding the bed size. We understand the importance of a comfortable night's sleep, and we apologize if the bed size did not meet your expectations. Your feedback is valuable, and we will certainly take it into consideration as we strive to enhance our guests' experiences. We hope that, despite this concern, you were able to enjoy your overall stay with us. Your satisfaction is our top priority, and we look forward to the opportunity to welcome you back for an even more enjoyable experience in the future.Thank you for choosing H10 Port Vell ****S.Best regards,

8/10 (良い)

Andras

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Bra
2023 年 10 月に 3 泊滞在
Victor J. Director General H10 Port Vell ****Sからの返信 (投稿日 : 2023 年 12 月 16 日)
Estimado Andras, Quiero expresar nuestro agradecimiento por compartir su experiencia con nosotros y otorgarnos una calificación de 4/5 puntos.Estamos contentos de que su estancia haya sido en general positiva, pero también notamos que hay áreas en las que podríamos mejorar para alcanzar la excelencia total. Su retroalimentación es invaluable, ya que nos ayuda a identificar áreas de oportunidad y a trabajar en ellas para proporcionar un servicio aún mejor.Nos encantaría conocer más detalles sobre su experiencia para entender mejor sus necesidades y expectativas. Si está dispuesto, no dude en contactarnos directamente para proporcionarnos más información.Agradecemos su preferencia por H10 Port Vell ****S y esperamos tener la oportunidad de darle la bienvenida nuevamente. Estamos comprometidos a garantizar que su próxima visita supere todas sus expectativas.Atentamente,

10/10 (非常に良い)

Susan

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Modern, fresh, very clean and excellent breakfast
2023 年 10 月に 1 泊滞在
Victor J. General Manager H10 Port Vell ****Sからの返信 (投稿日 : 2023 年 12 月 16 日)
Dear Susan,Thank you for taking the time to share your positive impressions of H10 Port Vell ****S. On behalf of our entire team, I want to express our gratitude for your kind words.We are delighted to hear that you found our hotel to be modern, fresh, and very clean. Maintaining a high standard of cleanliness and providing a modern and fresh environment are important aspects of our commitment to guest satisfaction.We are especially pleased that you enjoyed our breakfast offerings. We strive to provide a diverse and excellent breakfast experience to start your day on a positive note.Your feedback is valuable to us, and we appreciate your recognition of our efforts. We look forward to the opportunity to welcome you back to H10 Port Vell ****S in the future.Best regards,

10/10 (非常に良い)

Steve

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly helpful staff , lovely hotel , will definitely return
2023 年 10 月に 2 泊滞在
Victor J. General Manager H10 Port Vell ****Sからの返信 (投稿日 : 2023 年 12 月 16 日)
Dear Steve,Thank you for sharing your positive feedback about your stay at H10 Port Vell ****S. On behalf of the entire team, I want to express our sincere appreciation for your kind words.We are delighted to hear that you found our staff to be friendly and helpful. Providing excellent service and a warm atmosphere is our priority, and it's rewarding to know that we contributed to your positive experience.It's wonderful to know that you enjoyed your time at our lovely hotel. We look forward to the opportunity to welcome you back in the future. If there is anything specific you would like during your next stay, please feel free to let us know, as we are committed to making each guest's experience exceptional.Once again, thank you for choosing H10 Port Vell ****S. We can't wait to have you as our guest again.Best regards,

10/10 (非常に良い)

shenekqua

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel staff was very nice and helpful. We arrived early and the hotel staff offered us freshly squeezed orange juice and mimosa’s. The rooms were very nice and clean. Located in a great area walking distance to local shops and an out an outdoor market place. Plenty of places to eat nearby/walking distance.
2023 年 10 月に 1 泊滞在
Victor J. General Manager H10 Port Vell ****Sからの返信 (投稿日 : 2023 年 12 月 16 日)
Dear Shenekqua,Thank you for taking the time to share your positive experience at H10 Port Vell ****S. On behalf of the entire team, I would like to express our gratitude for your kind words.We are delighted to hear that you found our staff to be very nice and helpful. It's wonderful to know that our team went above and beyond to make your early arrival special, offering freshly squeezed orange juice and mimosas. Providing a warm and welcoming atmosphere is one of our top priorities, and we're thrilled that you felt well taken care of.We are also pleased that you enjoyed the cleanliness and comfort of our rooms. Our convenient location, within walking distance to local shops and an outdoor market place, adds to the overall experience. It's fantastic to hear that you found plenty of dining options nearby.We appreciate your positive feedback and are honored to have had the opportunity to host you. We hope to welcome you back to H10 Port Vell ****S in the future for another memorable stay.Best regards,

10/10 (非常に良い)

Diane

2023 年 10 月に 7 泊滞在
Victor J. Director General H10 Port Vell ****Sからの返信 (投稿日 : 2023 年 12 月 16 日)
Estimada Diane,En nombre de todo el equipo de H10 Port Vell ****S, quiero expresar nuestro sincero agradecimiento por su calificación perfecta de 5 puntos y sus amables palabras. Es un honor para nosotros saber que su experiencia en nuestro hotel ha sido excepcional.Nos llena de alegría saber que hemos cumplido con sus expectativas y que ha disfrutado de su estancia. Su satisfacción es nuestra máxima prioridad, y su feedback positivo nos motiva a seguir esforzándonos para ofrecer experiencias memorables a nuestros huéspedes.Agradecemos sinceramente su elección de hospedarse con nosotros y esperamos con ansias darle la bienvenida nuevamente en el futuro. Si hay algo específico que podamos hacer para que su próxima estancia sea aún más especial, no dude en hacérnoslo saber.Gracias por confiar en H10 Port Vell ****S. Estamos a su disposición para asegurar que cada visita sea inolvidable.Atentamente,

10/10 (非常に良い)

Céline

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
very convenient location, everything in walking distance. nice and cosy rooms
2023 年 10 月に 4 泊滞在
Victor J. General Manager H10 Port Vell ****Sからの返信 (投稿日 : 2023 年 12 月 16 日)
Dear Céline, Thank you for sharing your positive experience with us following your stay at H10 Port Vell ****S. We are delighted to hear that you found our hotel to be in a very convenient location, with everything within walking distance.It's wonderful to know that you enjoyed the nice and cozy atmosphere of our rooms. Providing a comfortable and enjoyable stay is our priority, and your feedback reinforces our commitment to delivering a positive guest experience.We appreciate your kind words and are grateful for your choice to stay with us. We look forward to welcoming you back to H10 Port Vell ****S in the future.Best regards,

8/10 (良い)

Marco

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
Das Frühstück ist erstklassig. Sehr freundliches Personal. Zimmer modern aber abgewohnt. Sauberkeit im Zimmer verbesserungsfähig
2023 年 10 月に 3 泊滞在
Victor J. General Manager H10 Port Vell ****Sからの返信 (投稿日 : 2023 年 12 月 16 日)
Sehr geehrter Marco,Herzlichen Dank für Ihr ehrliches Feedback nach Ihrem Aufenthalt im H10 Port Vell ****S. Es freut uns zu hören, dass Sie unser Frühstücksangebot als erstklassig empfunden haben und die Freundlichkeit unseres Personals geschätzt haben.Gleichzeitig bedauern wir zutiefst, dass die Zimmer nicht Ihren Erwartungen entsprochen haben. Ihre Anmerkungen bezüglich der Modernität und des Zustands der Zimmer sowie der Sauberkeit sind äußerst wichtig für uns. Wir möchten uns aufrichtig entschuldigen, dass wir Ihre Erwartungen in diesen Bereichen nicht erfüllen konnten.Es ist unser Ziel, unseren Gästen einen angenehmen Aufenthalt zu bieten, und wir nehmen Ihr Feedback sehr ernst. Wir hoffen, dass Sie uns die Gelegenheit geben, Ihr Vertrauen bei einem zukünftigen Besuch wiederzugewinnen.Mit freundlichen Grüßen,

6/10 (普通)

Teri

良かった点 : 清潔度、スタッフとサービス
Very clean and quaint but def not seeming like a 4 star hotel. Electric in room was problematic, and I couldn’t turn the lights out at night two times. I was very tired, but the switch did not work. A worker had to come while i was in my Jammie’s and reset the fuse box. I heard other guests call and complain of same trouble. I will stay there again because of location and nice service as well as less carbon footprint. But I hope they fix the electric issue.
2023 年 10 月に 3 泊滞在
Victor J. General Manager H10 Port Vell ****Sからの返信 (投稿日 : 2023 年 12 月 16 日)
Dear Teri, Thank you for taking the time to provide us with your valuable feedback following your recent stay at H10 Port Vell ****S. We appreciate your kind words regarding the cleanliness, quaint atmosphere, and our team's commitment to providing excellent service.However, we sincerely apologize for the inconvenience you experienced with the electric issues in your room. We understand the importance of a seamless and comfortable stay, and we regret that the lighting situation caused disruption during your visit. Please be assured that we take this matter seriously, and our maintenance team will address the electrical concerns to prevent future occurrences.We appreciate your loyalty and understanding, especially in choosing to stay with us again due to our location and eco-friendly initiatives. Your feedback is instrumental in helping us improve, and we are committed to ensuring a more enjoyable experience during your next visit.Thank you once again for sharing your thoughts. We look forward to welcoming you back and providing you with an enhanced and trouble-free stay.Best regards,

10/10 (非常に良い)

Ralph、Vancouver

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is in a great area, is very clean, modern, has a great vibe, and the people working at the hotel are wonderful. We both love front desk Marcia. So helpfull with information and really wants your stay to be special.
2023 年 10 月に 3 泊滞在
Victor J. General Manager H10 Port Vell ****Sからの返信 (投稿日 : 2023 年 12 月 16 日)
Dear Ralph, Thank you so much for taking the time to share your positive experience at H10 Port Vell ****S. We are thrilled to hear that you enjoyed your stay and that our hotel's location, cleanliness, modern amenities, and vibrant atmosphere met your expectations.We are especially pleased to hear your kind words about our dedicated team, and we will be sure to pass along your compliments to Marcia at the front desk. It is wonderful to know that her helpfulness and commitment to making your stay special left a lasting impression.Our team strives to provide exceptional service, and your feedback is truly rewarding. We appreciate your recognition of the great area and the fantastic vibe of our hotel.Thank you once again for choosing H10 Port Vell ****S. We look forward to welcoming you back in the future and ensuring another memorable stay for you.Best regards,

6/10 (普通)

Georg Ulrich

良かった点 : スタッフとサービス、設備とサービス
Personal und Frühstück waren hervorragend! Die Lage ist auch sehr gut, Strand und Altstadt beides fußläufig erreichbar. Das Zimmer war ausreichend groß, hatte aber vier Probleme: am entscheidensten war für mich, dass das einzige Fenster nur auf einen kleinen verschatteten Lichtschacht ging, so dass das Zimmer praktisch kein Tageslicht und keine Aussicht hatte. Die Klimaanlage funktionierte gut, blies jedoch auf das Beett, so dass man dort immer einen leichten Wind spürte. Die Sauberkeit war ok aber optimierbar (Staub auf den unteren Ablagen im Bad, Putzstreifen/ Verschmierungen auf Spiegel, Schrank und Boden. Das Bad war groß und gut ausgestattet, jedoch mit Dusche in einer Badewanne. Das Bett war groß und sehr bequem mit großer Kissenauswahl. Insgesamt stimmte für mich das Preis-Leistungsverhältnis nicht.
Victor J. -Geschäftsführer H10 Port Vell ****Sからの返信 (投稿日 : 2023 年 12 月 16 日)
Sehr geehrter Gast,vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen. Wir schätzen Ihre lobenden Worte bezüglich unseres Personals und des Frühstücks sowie Ihrer positiven Einschätzung der Lage unseres Hotels.Es tut uns jedoch aufrichtig leid zu hören, dass Ihr Aufenthalt durch einige Unannehmlichkeiten getrübt wurde. Ihr Hinweis bezüglich des Lichtschachts, der fehlenden Aussicht und des begrenzten Tageslichts ist für uns von großer Bedeutung. Wir bedauern, dass dies Ihr Wohlbefinden beeinträchtigt hat. Bitte seien Sie versichert, dass wir Ihr Feedback ernst nehmen und interne Maßnahmen ergreifen werden, um solche Situationen in Zukunft zu vermeiden.Auch in Bezug auf die Klimaanlage und die Sauberkeit Ihres Zimmers möchten wir uns aufrichtig entschuldigen. Ihre Anmerkungen bezüglich des leichten Winds und der Verbesserungsmöglichkeiten in der Reinigung werden wir intern prüfen und sicherstellen, dass entsprechende Schritte unternommen werden, um diese Aspekte zu verbessern.Es freut uns, dass Sie die Größe und Bequemlichkeit des Bettes sowie die Ausstattung des Badezimmers positiv hervorheben. Dennoch bedauern wir, dass das Preis-Leistungsverhältnis für Sie nicht zufriedenstellend war. Wir nehmen Ihr Feedback sehr ernst und werden dies nutzen, um unsere Dienstleistungen und Einrichtungen weiter zu verbessern.Es wäre uns eine Freude, Sie in der Zukunft erneut als unseren Gast begrüßen zu dürfen, um Ihnen ein rundum zufriedenstellendes Erlebnis bieten zu können.Mit freundlichen Grüßen,

10/10 (非常に良い)

Kris、Ketchum

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel in a great location. We stay here when in Barcelona because of its proximity to the Born, the Barceloneta, the beach, and the Gottic. The rooms are moderately sized the lighting is not great but the location and amenities are good. I would recommend a deluxe room facing the marina.
2023 年 10 月に 4 泊滞在

10/10 (非常に良い)

tammy

2023 年 10 月に 1 泊滞在
Victor J. General Manager H10 Port Vell ****Sからの返信 (投稿日 : 2023 年 12 月 16 日)
Estimado Tammy, En nombre de todo el equipo de H10 Port Vell ****S, quiero expresar nuestro sincero agradecimiento por su calificación perfecta de 5 puntos y sus amables palabras. Es un honor para nosotros saber que su experiencia en nuestro hotel ha sido excepcional.Nos llena de alegría saber que hemos cumplido con sus expectativas y que ha disfrutado de su estancia. Su satisfacción es nuestra máxima prioridad, y su feedback positivo nos motiva a seguir esforzándonos para ofrecer experiencias memorables a nuestros huéspedes.Agradecemos sinceramente su elección de hospedarse con nosotros y esperamos con ansias darle la bienvenida nuevamente en el futuro. Si hay algo específico que podamos hacer para que su próxima estancia sea aún más especial, no dude en hacérnoslo saber.Gracias por confiar en H10 Port Vell ****S. Estamos a su disposición para asegurar que cada visita sea inolvidable.Atentamente,

10/10 (非常に良い)

Ruediger

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Kann man nur empfehlen
2023 年 10 月に 4 泊滞在

10/10 (非常に良い)

Blake

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our last day here of a 3 day stay. This is an amazing hotel. Close to old town, nice rooms, roof top bar and pool (bar tender was excellent). The highlight is the breakfast, not only is there a traditional buffet, you can choose from a la carte hot breakfast for no extra charge..:eggs Benny and pancakes and waffles with maple syrup are only a few options, The hardest working kitchen staff I have ever encountered on our trip. Amazing service. If I had one complaint it was our room. I am not sure if it was because we asked for a double bed or we got the great deal on Expedia…but we were given a first floor room, facing the interior atrium ie no exterior window and we looked at the breakfast room. On a plus note it seemed to be a wheal chair accessible room but no shower curtain for the had held shower head. It was our anniversary so kind of a bummer for such a beautiful hotel and ending to our 2 weeks in Spain, Portugal, France and Andorra. Parking in the area is bad and expensive. I used a parking app/website recommended by the Barcelona Tourism site to reserve a spot. We found one for €20 a day with unlimited in and out at a public parking garage. If you don’t use the app, it’s an hourly rate rather than flat. They exchange your ticket for a swipe card at the parking garage office. Website/App: Parclick Parking Garage across street from hotel: BSM Moll de la Fusta All that said I do recommend if you are in Barcelona.

8/10 (良い)

Jewel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Comfortable
2023 年 9 月に 3 泊滞在

10/10 (非常に良い)

Fabien de

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Personnel très professionnel et extrêmement bienveillant - excellent petit déjeuner - belle chambre moderne
2023 年 9 月に 4 泊滞在