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ルスコベット リゾート & サーマル スパの口コミ

4 out of 5
ルスコベット リゾート & サーマル スパ
1, Neznaen Voin Str., Dobrinishte, Bansko

口コミ

9.4

最高に素晴らしい

評価 10 - 33 件の口コミ中 24 件が非常に良い" "
評価 8 - 33 件の口コミ中 7 件が良い" "
評価 6 - 33 件の口コミ中 2 件が普通" "
評価 4 - 33 件の口コミ中 0 件が不満" "
評価 2 - 33 件の口コミ中 0 件が非常に不満" "

8.8/10

清潔度

9.0/10

スタッフとサービス

9.6/10

設備とサービス

9.4/10

施設のコンディションと設備

9.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Minesh

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Best hotel in Dobrinishte
Best hotel in Dobrinishte - as all the locals we came across reminded us. Comfy, clean, very warm and cosy - gorgeous thermal baths (although gets packed in evenings ), Place was loved by the whole family - couldn’t fault it -
2024 年 2 月に 5 泊滞在
Ruskovets Resort Teamからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear guest, Thank you for your positive review! We are delighted you are satisfied with your Ruskovets Resort & Thermal SPA stay! Please feel very welcome to be our guests in the future again, we would love to see you soon! Sincerely,

10/10 (非常に良い)

petre

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property house. Save and easy parking.
2024 年 2 月に 2 泊滞在
Ruskovets Resort Teamからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Guest, Thank you very much for your wonderful review! We would be glad to be your host again in the future! Sincerely,

10/10 (非常に良い)

Seher

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very pleasent stay. Thank you for everything
2024 年 1 月に 4 泊滞在
Ruskovets Resort Teamからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear guest, Thank you for your positive review! We are very delighted to see you are satisfied with your stay at Ruskovets Resort & Thermal SPA! Please feel very welcome to be our guests in the future again, we would love to see you soon! Sincerely,

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Alles perfekt
perfekter Resort zur Erholung, tolle 3 etagen villa, Parkpöatz vor der Tür, Frühstücksbuffet super. Kinder hatten auch ihren Spass, Thermalpool, jjacoozi, Silberwasser, Kindernereich mit Betreuung, alles super, kommen gerne wieder. Reitmöglichkeit daneben.
2023 年 10 月に 3 泊滞在
Ruskovets Resort Teamからの返信 (投稿日 : 2023 年 11 月 13 日)
Dear guest, Thank you for your positive review! We are delighted to see you are satisfied with your stay at Ruskovets Resort & Thermal SPA! Please feel very welcome to be our guest in the future again, we would love to see you soon! Sincerely,

10/10 (非常に良い)

Markku

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Sehr Gut!
2023 年 3 月に 4 泊滞在
Ruskovets Resort Teamからの返信 (投稿日 : 2023 年 3 月 27 日)
Dear guest, Thank you for your positive review! We are very delighted to see you are satisfied with your stay at Ruskovets Resort & Thermal SPA! Please feel very welcome to be our guests in the future again, we would love to see you soon! Sincerely,

10/10 (非常に良い)

Beyhan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Güzel bir deneyimdi
Temizlik, yiyecek ve hizmet olarak hiçbir eksik yoktu. Tek sıkıntı kaldığımız villanın mutfak bölümünden koku geliyordu ve aynı yerde bulunan oturma alanı bölümü ısınmada güçlük çekiyordu. Yanımızda çocuk olmasaydı bu da bir sorun olmazdı. Odaların ısınmasında ise bir sorun yaşamadık gayet sıcaktı. Kayak merkezine de oldukça yakın. Tekrar gitmeye değer.
2023 年 1 月に 3 泊滞在

8/10 (良い)

Nikolas

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel is great , nice rooms, clean, warm. 4th stay here.
2022 年 3 月に 3 泊滞在
Rositsa Hadzhievaからの返信 (投稿日 : 2022 年 3 月 10 日)
Dear guest, Thank you for your positive review! We are very delighted to see you are satisfied with your stay at Ruskovets Resort & Thermal SPA! Please feel very welcome to be our guests in the future again, we would love to see you soon! Sincerely,

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
a very nive place to stay
2021 年 2 月に 3 泊滞在
Rositsa Hadzhievaからの返信 (投稿日 : 2021 年 2 月 15 日)
Thanks for staying with us. We appreciate your feedback

6/10 (普通)

ELISAVETA

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
Paskova
We rent a villa. Throughout the villa, all the rooms have cobwebs everywhere - stairs, corners, windows
2020 年 10 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2020 年 6 月に 2 泊滞在

10/10 (非常に良い)

Nikolas

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice place
Second time there. Check in and check out is easy. Nice breakfast. We went for ski in Bansko, 7-10min by car from gondola. The rooms are big and clean. Breakfast is very good. Spa is nice after a day of skiing. Will stay again next year.
2020 年 2 月に 2 泊滞在
Viktor Tymchenko, General Managerからの返信 (投稿日 : 2020 年 3 月 4 日)
Dear Nikolas, Thank you very much for your kind words and positive evaluation! We are glad to know that our guests feel wonderful in Ruskovets Resort. Your great feedback gives us one more reason to strive at catering to our guests the best way we can . Welcome again as our dear guest! Kind regards,

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was excellent and I will definetly come back.
2020 年 2 月に 6 泊滞在
Ruskovets Resort Teamからの返信 (投稿日 : 2020 年 2 月 24 日)
Dear guest, Thank you for your positive review! We are very delighted to see you are satisfied with your stay at Ruskovets Resort & Thermal SPA! Please feel very welcome to be our guests in the future again, we would love to see you soon! Sincerely,

10/10 (非常に良い)

NAIRA

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 2 月に 2 泊滞在
Viktor Tymchenko, General Managerからの返信 (投稿日 : 2020 年 2 月 23 日)
Dear Naira, Thank you very much for staying with us and for your nice review! We would be glad to welcoming you again as our guest in the future! Sincerely,

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The views were stunning, the spa facilities were excellent.
2020 年 2 月に 3 泊滞在
Viktor Tymchenko, General Managerからの返信 (投稿日 : 2020 年 2 月 7 日)
Dear Guest, Thank you very much for staying with us and for your nice review! We would be glad to welcoming you again as our guest in the future! Sincerely,

10/10 (非常に良い)

Savas

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Bansko‘ya kayak yapmaya gittik, sadece 6-7 km uzakta gongolaya. En fazla on dakika sürüyor. Aracınız yoksa da telaşa gerek yok otelin ücretsiz shuttle servisi var. Biz villada kaldık, 2 ayrı oda, bir salon mutfak ve içi ağaç dolu şömine bizi bekliyordu. Villa harikaydı, otel müthiş, kahvaltı harika ve SPA özellikle dış mekandaki termal jakuzi harika. Bir daha gitsen yine orada kalırım kesinlikle
2020 年 1 月に 4 泊滞在
Viktor Tymchenko, General Managerからの返信 (投稿日 : 2020 年 2 月 7 日)
Dear Savas, Thank you for providing us with your comments. It is a real delight to see your stay at Ruskovets Resort was such a positive experience and we hope to be your host again in the near future! Sincerely,

10/10 (非常に良い)

Giorgos

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent value for money
Very good services ,very spacious villas with all the amenities. Free transport to the lifts and the city. Free use of the pools and the jakuzzi .Family friendly. We will definitely come back next year .
2020 年 1 月に 2 泊滞在
Viktor Tymchenko, General Manager からの返信 (投稿日 : 2020 年 2 月 7 日)
Dear Giorgos, Thank you very much for staying with us and for your excellent review! We would be glad to welcoming you again as our guest in the future! Sincerely,

10/10 (非常に良い)

Georgi

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing hotel
2019 年 11 月に 1 泊滞在
Elena Teneva, Reservations Manager からの返信 (投稿日 : 2019 年 12 月 2 日)
Dear Georgi, Thank you very much for staying with us and for your excellent review! We would be glad to welcoming you again as our guest in the future! Sincerely,

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 9 月に 1 泊滞在
Viktor Tymchenko General managerからの返信 (投稿日 : 2019 年 10 月 3 日)
Dear Guest, Thank you very much for your review! We will look forward to welcome you again as our dear guest! Kind regards,

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
SPA was really nice with hot mineral water , big and nice room
2019 年 8 月に 2 泊滞在
Viktor Tymchenko, General Manager からの返信 (投稿日 : 2019 年 10 月 3 日)
Dear Guest, Thank you very much for your wonderful review! We would be glad to be your host again in the future! Sincerely,

10/10 (非常に良い)

Georgi

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Georgi Gashev
This is an amazing place. Clean, quiet, excellent service,amazing views . I will go there again for sure.
2019 年 7 月に 3 泊滞在
Viktor Tymchenko General Managerからの返信 (投稿日 : 2019 年 7 月 29 日)
Dear Mr. Gashev, Thank you very much for your kind words and assessement! We are glad to know that our guests feel wonderfull in Ruskovets Resort. Your positive opinion gives us one more reason to be better. Welcome again as our dear guest! Kind regards, Viktor Tymchenko General Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 5 月に 2 泊滞在
Viktor Tymchenko, General Manager からの返信 (投稿日 : 2019 年 5 月 13 日)
Dear Guest, Thank you very much for reviewing our hotel! We are so glad to find that you have spent a great time with us and would be happy to welcome you back again! Kind Regards,

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 3 月に 3 泊滞在
Viktor Tymchenko, General Manager からの返信 (投稿日 : 2019 年 3 月 25 日)
Dear guest, Thank you for your positive review! We are very delighted to see you are satisfied with your stay at Ruskovets Resort & Thermal SPA! Please feel very welcome to be our guests in the future again, we would love to see you soon! Sincerely,

10/10 (非常に良い)

Nikolas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Will visit again
The place was great. Easy check in. We booked the big room with mountain view. It was clean and new. Covered parking space outside of the room was provided. The staff was very friendly and helpful.
2019 年 3 月に 2 泊滞在
Viktor Tymchenko, General Manager からの返信 (投稿日 : 2019 年 3 月 12 日)
Dear Nikolas, Thank you for taking the time to evaluate our service! We are glad to read that you have enjoyed your time at Ruskovets Resort and we hope to welcome you back soon for another pleasant stay! Sincerely,

10/10 (非常に良い)

Cornel、Bucharest, RO

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great amenities, clean facilities, enjoyable atmosphere. Location is a little remote, 5 km from Bansko ski center but this is great when you want to avoid the hustle and bustle from Bansko. Did not use the ski shuttle service because we used our own car so cannot comment on that. Overall a great experience.
2019 年 2 月に 7 泊滞在
Viktor Tymchenko, General Manager からの返信 (投稿日 : 2019 年 3 月 6 日)
Dear Cornel, It was a pleasure having you as our guest! I am glad to read that you found the hotel's atmosphere enjoyable and appreciated the cleanliness and the amenities. We hope to welcome you back to the hotel in the future for another great experience! Kind Regards,

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very nice stay
Very nice vila, however cleanliness not perfect (we found a used towel on the kitchen table when we arrived). The Spa is very nice. Good breakfast, good restaurants. Overall, we had a very pleasant stay and we would do it again.
2019 年 2 月に 5 泊滞在
Viktor Tymchenko General Manager からの返信 (投稿日 : 2019 年 2 月 27 日)
Dear Guest, Thank you very much for taking the time to review our hotel! We are delighted to learn you enjoyed our SPA, breakfast and restaurants! We are sorry to hear that the cleanliness was not entirely in line with your expectations! Your points are well taken and it will be passed along to the team! Thanks again for your valuable feedback. We would be pleased to welcoming you back again! Kind Regards,

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 2 月に 3 泊滞在

10/10 (非常に良い)

Dimitris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 1 月に 2 泊滞在
Ruskovets Resort Teamからの返信 (投稿日 : 2019 年 1 月 9 日)
Dear Dimitris, It was a pleasure having you as our guest! We would like to thank you for taking the time to evaluate our service and hope to welcome you back soon for another memorable stay! Kind Regards,

10/10 (非常に良い)

Craig

Absolutely brilliant, huge room, amazing spa, friendly staff, quality breakfast and quiet location. No negatives
2018 年 11 月に 2 泊滞在
Kind Regards, Viiktor Tymchenko General Manager からの返信 (投稿日 : 2018 年 12 月 5 日)
Dear Mr. Craig, Thank you very much for providing us with your comments. It is a real delight to see your stay at Ruskovets Resort & Thermal SPA was such a positive experience and we hope to be your host again in the near future.

8/10 (良い)

Alexander、Sofia, Bulgaria

良かった点 : 施設のコンディションと設備、客室の快適度
気になった点 : 清潔度
Great atmosphere, but not clean enough
The hotel is very nicely designed, the room was modern and comfortable. The location is also great - very close to Bansko, but not in the middle of the chaos. Small, but very good SPA. Disappointing was that the room was not cleaned well. There were small rests of food all over the floor in several rooms. This happens sometimes, but then it should be corrected. We called the personal, but they acted very arrogantly and didn't really clean the room. This is unacceptable for such a hotel!
2018 年 1 月に 2 泊滞在
Daniela Peeva – Angelova Seles and reservation depからの返信 (投稿日 : 2018 年 2 月 19 日)
Dear, Alexander, Thank you for your feedback! We are really sorry for your disappointment and we are going to improve that particular part of our service. Best regards!

8/10 (良い)

Vladimir、Munich, Germany

良かった点 : 施設のコンディションと設備、客室の快適度
気になった点 : 清潔度
Nice hotel, but disappointing cleanliness
The hotel is very nicely designed, the room was modern and comfortable. The location is also great - very close to Bansko, but not in the middle of the chaos. Small, but very good SPA. Disappointing was that the room was not cleaned well. There were small rests of food all over the floor in several rooms. This happens sometimes, but then it should be corrected. We called the personal, but they acted very arrogantly and didn't really clean the room. This is unacceptable for such a hotel!
2018 年 1 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2017 年 8 月に 2 泊滞在
Dear Traveler, thank you very much for your review! Larisa Kudelskaya Marketing&Sales Department Ruskovets Resort

6/10 (普通)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Unpolite staff speccialy at reception
Nice hotel,not very much clean room,unpolite receptionist,small spa area