屋外プール、サンラウンジャー

オークウッド レジデンス スクンビット 24 バンコクの口コミ

4 out of 5
オークウッド レジデンス スクンビット 24 バンコク
15 Sukhumvit Soi 24, Khlong Toei, Bangkok, Bangkok

口コミ

8.4

とても良い

評価 10 - 542 件の口コミ中 212 件が非常に良い" "
評価 8 - 542 件の口コミ中 227 件が良い" "
評価 6 - 542 件の口コミ中 71 件が普通" "
評価 4 - 542 件の口コミ中 27 件が不満" "
評価 2 - 542 件の口コミ中 5 件が非常に不満" "

8.2/10

清潔度

8.4/10

スタッフとサービス

7.8/10

設備とサービス

8.0/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

8/10 (良い)

Takeshi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 6 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Takeshi san,Thank you for choosing to stay with us again! We're glad you enjoyed the convenience of our apartment with a washing machine and our proximity to Phrom Phong station. It's wonderful to hear that you found our building well-maintained and our staff friendly. We appreciate your feedback regarding the laundry drying tool and will consider it for future improvements. Looking forward to hosting you again during your summer vacation!Best regards,

6/10 (普通)

TOMOKO

良かった点 : 清潔度
2024 年 4 月に 6 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Tomoko san,I really appreciate you spending your holiday here with us at Oakwood Residences Sukhumvit 24 during your recent trip to Thailand and for taking the time to post some valuable feedback.It is a shame you felt our property was only worth 3/5 scores. Rest assured I will look into this matter and address this with the department responsible, so we can improve standards in the future.I would like to express my sincere thanks for choosing our hotel and all of us are looking forward to welcoming you back in the near future, when I am sure you will see a big improvement in the consistency of the high quality service, which we strive to offer.

8/10 (良い)

Toshiyuki

グループ旅行
レインシャワーと一般シャワーの切り替えが甘い
2024 年 3 月に 4 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Toshiyuki san,Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 and for taking the time to post your feedback. We take great pride in ensuring guests always feel the warmth of our hospitality during their stay.Once again, thank you very much for having chosen our hotel and all of us are looking forward to welcoming you back in the near future. Best regards,

8/10 (良い)

Masaki

良かった点 : スタッフとサービス、設備とサービス
BTS 駅からもそれ程離れていない割に場所的に安くて良いと思います。ただ、幾分調度品がやれているので、ピカピカのホテルライフを期待しない方が良いでしょう。
2024 年 1 月に 2 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Masaki san,Thank you for sharing your feedback with us. We're pleased to hear that you found our location convenient and our rates competitive, especially with the proximity to the BTS station. Regarding the furniture, we appreciate your honesty. We constantly strive to enhance our guests' experience, and your comments will certainly be taken into consideration as we continue to improve our offerings. We hope to have the opportunity to welcome you back and provide you with a more satisfying stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out.Best regards,

6/10 (普通)

Atsushi

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
トイレが臭い。建物が古く、下水管から匂ってくるものと思われる。小蝿がわんさかいる。ハウスキーパーがドアを開け放しにしているので部屋中に飛んでいた。タイに慣れていない人には辛いだろう。
2024 年 2 月に 4 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Atsushi san,Thank you for bringing these concerns to our attention. We sincerely apologize for any inconvenience you've experienced during your stay. Our team is committed to providing a comfortable and pleasant environment for our guests, and it's disheartening to hear about the issues you've encountered.We will immediately address the unpleasant odor and flies in the room. Our maintenance team will inspect the sewer pipes to identify and rectify any issues causing the smell. Additionally, we will reinforce training with our housekeeping staff to ensure doors are securely closed to prevent any further disturbances.Your feedback is invaluable, and we appreciate your patience as we work to resolve these issues promptly. If there's anything else we can do to enhance your stay or if you have further concerns, please do not hesitate to contact our front desk.We genuinely hope the remainder of your stay will be more enjoyable, and we appreciate your understanding.Warm regards,

8/10 (良い)

Ichiro

出張, 家族旅行
良かった点 : 清潔度、設備とサービス
フロンポンの駅から徒歩圏内で、またエンポリウムやフジスーパーも近くて便利です。室内は若干経年劣化はしています。クーラーの振動は少し気になりました。私の部屋は、TVが2台ありましたが、一台は写りませんでした。立地と設備から考えると破格だと思います。
2024 年 3 月に 6 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Iciro san,Thank you for sharing your recent stay experience with us. We're thrilled you enjoyed our convenient location and nearby attractions.We apologize for any inconveniences you encountered. Your feedback is invaluable, and rest assured, we're actively addressing these concerns to improve future stays.We appreciate your understanding and hope to welcome you back for an enhanced and more enjoyable experience.Best regards,

6/10 (普通)

Tetsuto

良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
コネクティングルームに案内されたため、隣室の声漏れが気になりました
2024 年 2 月に 3 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Tetsuto san, Thank you for sharing your concern. We apologize for any inconvenience caused by noise in the connecting room. Your feedback is crucial, and we'll work on improving the soundproofing to ensure a quieter and more enjoyable stay for you and our future guests. We appreciate your understanding and hope to welcome you back for an enhanced experience.Best regards,

8/10 (良い)

Toshiyuki

出張
良かった点 : スタッフとサービス
スタッフサービス、利便性はよい。シャワールームのレインシャワーに急に切り替わってしまう。
2024 年 2 月に 2 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Toshiyuki san,Thank you for sharing your experience with us. We're pleased to hear that you found our staff service and convenience to be up to your expectations.Regarding your feedback on the shower room, we appreciate you bringing this to our attention. We apologize for any inconvenience caused by the sudden switch to a rain shower. Your feedback helps us identify areas for improvement, and we'll certainly investigate and address this issue promptly to ensure a consistent and comfortable experience for all our guests.If you have any further details or suggestions, please feel free to share them. We value your input and strive to make your future stays even more enjoyable. Thank you for choosing us, and we look forward to welcoming you back in the future.Best regards,

8/10 (良い)

Yoshiaki

良かった点 : 清潔度、スタッフとサービス
2024 年 2 月に 10 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Yoshiaki san,Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 and for taking the time to post your feedback. We take great pride in ensuring guests always feel the warmth of our hospitality during their stay.Once again, thank you very much for having chosen our hotel and all of us are looking forward to welcoming you back in the near future. Best regards,

8/10 (良い)

Kazuyuki

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
プロンポン駅から近く、出かけるのに便利な場所です。
2024 年 2 月に 1 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Kazuyuki san,Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 during your recent trip to Bangkok and for taking the time to post your feedback. We are delighted that you found our beautiful hotel, the services and facilities to your satisfaction. We will share this review with our team as we know they take great pride in creating such wonderful stays for our guests and ensuring that they feel welcomed and well looked after. Best regards,

6/10 (普通)

Katsuyuki

グループ旅行
2024 年 2 月に 4 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Katsuyuki san,I really appreciate you spending your holiday here with us at Oakwood Residences Sukhumvit 24 during your recent trip to Thailand and for taking the time to post some valuable feedback.It is a shame you felt our property was only worth 6/10 scores. Rest assured I will look into this matter and address this with the department responsible.I do hope this minor upset did not disrupt your stay. I would like to express my sincere thanks for choosing our hotel and all of us are looking forward to welcoming you back in the near future, when I am sure you will see a big improvement in the consistency of the high quality service, which we strive to offer.Best regards,

8/10 (良い)

Masaaki

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
equipment is old
2024 年 2 月に 2 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2024 年 2 月 25 日)
Dear Masaaki san,Thank you for taking the time to share your thoughts on the equipment. We value your feedback and are actively looking into ways to enhance and upgrade our equipment. Your insights are crucial in our commitment to improving our services. If you have any specific suggestions, please feel free to share. We appreciate your understanding and look forward to providing an improved experience in the future.Best regards,

8/10 (良い)

TADASHI

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Property is very comfortable and staffs are also very kind.
2024 年 2 月に 6 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Tadashi san,Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 during your recent trip to Bangkok and for taking the time to post your feedback. We are delighted that you found our beautiful hotel, the services and facilities to your satisfaction. We will share this review with our team as we know they take great pride in creating such wonderful stays for our guests and ensuring that they feel welcomed and well looked after. Best regards,

8/10 (良い)

HIROHISA

2024 年 2 月に 3 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Hirohisa san,Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 and for taking the time to post your feedback. We take great pride in ensuring guests always feel the warmth of our hospitality during their stay.Once again, thank you very much for having chosen our hotel and all of us are looking forward to welcoming you back in the near future. Best regards,

10/10 (非常に良い)

KAZUKI、EDOGAWAKU

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
良かった
2024 年 1 月に 5 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2024 年 1 月 25 日)
Dear Kazuki san,Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 and for taking the time to post your feedback. We take great pride in ensuring guests always feel the warmth of our hospitality during their stay.Once again, thank you very much for having chosen our hotel and all of us are looking forward to welcoming you back in the near future. Best regards,

6/10 (普通)

keiko

グループ旅行
良かった点 : 清潔度、設備とサービス
気になった点 : 施設のコンディションと設備
宿泊費 前金 で 請求された 両替してないのに 慌てました お風呂のお湯がなかなか熱くならなかつた 他は 快適でした
2024 年 1 月に 4 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2024 年 1 月 24 日)
Dear Keiko san,Thank you for sharing your feedback. We apologize for any confusion regarding the advance payment and the inconvenience with the bathwater temperature. Your input is valued, and we will address these concerns to enhance future experiences. We hope to welcome you back for an improved stay.Best regards,

6/10 (普通)

宿泊されたお客様

出張
2024 年 1 月に 3 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2024 年 1 月 17 日)
Dear Sir/Madam,I really appreciate you spending your holiday here with us at Oakwood Residences Sukhumvit 24 during your recent trip to Thailand and for taking the time to post some valuable feedback.It is a shame you felt our property was only worth 6/10 scores. Rest assured I will look into this matter and address this with the department responsible, so we can improve standards in the future.I would like to express my sincere thanks for choosing our hotel and all of us are looking forward to welcoming you back in the near future, when I am sure you will see a big improvement in the consistency of the high quality service, which we strive to offer.Best regards,

6/10 (普通)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備
フロントは要注意
チェックインの際、笑顔で会話してくれるのは良かったのですが、手際が悪すぎる。フロント横の ソファーで待たされていると次の客が来てそっちの対応を始める始末!ようやく渡されたキーカードで扉を開くとなんとそこには男女の靴が2足…最悪の状況。フロントに戻ってクレームするとすぐに部屋を変えてくれましたが今度は匂いのキツい喫煙ルーム、予約は禁煙ルームなのでまたフロントへ戻ってクレーム。またソファーで長く待たさせた後やっと部屋へ、ここまで小一時間もかかり、その後の予定を変更することになりました。旅の始まりから嫌な体験でした。
2024 年 1 月に 1 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2024 年 1 月 17 日)
Dear Sir,We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is invaluable, and we are addressing the issues raised to enhance our service. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience.Best regards,

10/10 (非常に良い)

Kazuyuki

2024 年 1 月に 1 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Kazuyuki san,Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 and for taking the time to post your feedback. We take great pride in ensuring guests always feel the warmth of our hospitality during their stay.Once again, thank you very much for having chosen our hotel and all of us are looking forward to welcoming you back in the near future. Best regards,

10/10 (非常に良い)

fumiko

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
贅沢なお部屋です。
コネクティングルームを利用させていただきました。 洗濯機もあったし、キッチン用品も充実してて 快適でした。 朝ごはんも美味しかったです
2023 年 12 月に 6 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2024 年 1 月 12 日)
Dear Fumiko san, Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 and for taking the time to post your feedback. We take great pride in ensuring guests always feel the warmth of our hospitality during their stay.Once again, thank you very much for having chosen our hotel and all of us are looking forward to welcoming you back in the near future. Best regards,

10/10 (非常に良い)

KAYOKO

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
アクセスの良いレジデンス
エンポリアム裏口から5分、立地最高、お買い物便利
2023 年 12 月に 4 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2024 年 1 月 12 日)
Dear Kayoko san,Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 during your recent trip to Bangkok and for taking the time to post your feedback. We are delighted that you found our beautiful hotel, the services and facilities to your satisfaction. We will share this review with our team as we know they take great pride in creating such wonderful stays for our guests and ensuring that they feel welcomed and well looked after. Best regards,

6/10 (普通)

YOICHI

家族旅行
気になった点 : 清潔度
ゴルフ旅行での宿泊なので、キッチン、洗濯機はとても助かりました。テーブルで食事した際、前宿泊者と思われる人のラーメンの麺のような物が、ガビガビにテーブルにへばりついていて持参したウエットティッシュで拭き取りましたが余り気持ちの良いものではありませんでした。シャワールームの水あかも気になりました。が利便性と宿泊代はどこよりも良かったです。
2023 年 12 月に 4 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2024 年 1 月 12 日)
Dear Yoichi san,Thank you for taking the time to share your feedback! We're thrilled to hear that the kitchen and washing machine were beneficial during your stay. We apologize for any inconvenience caused by the cleanliness issues you encountered. Your concerns about the table and limescale in the shower room are duly noted, and we'll be addressing these promptly to enhance the overall guest experience.We truly appreciate your understanding and hope to welcome you back for another enjoyable stay.Best regards,

8/10 (良い)

Toyokazu

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2024 年 1 月 6 日)
Dear Mr. Toyokazu,Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 and for taking the time to post your feedback. We take great pride in ensuring guests always feel the warmth of our hospitality during their stay.Once again, thank you very much for having chosen our hotel and all of us are looking forward to welcoming you back in the near future. Best regards,

4/10 (不満)

youko

良かった点 : 清潔度
気になった点 : スタッフとサービス
ソイに入って2~3分でホテルに着きますがホテルの大きさといえば小さいです。プールが今までのホテルの中では一番小さくて入りたい気持ちにはならないです。ただプールの周りには木が植えてあるので180度周りのホテルを見渡せて気持ちよく過ごせました。一番残念なのは朝食の品数が少なくて残念でした。タイに行くならタイ料理を食べたいという気持ちでホテル選ぶのですが残念です。水、お湯の出、清掃(していない時が有りました)、立地は申し分ないです。ホテルスタッフはいつも挨拶をしないので私も気を使わなくてすみます。
2023 年 12 月に 5 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2023 年 12 月 28 日)
Dear Youko san,Thank you for taking the time to share your feedback with us. We appreciate your positive comments on our convenient location, water amenities, and cleanliness. We regret to hear about your disappointment with the pool size and breakfast options. Your insights are valuable, and we'll certainly take them into consideration for future improvements.We apologize if our staff's greetings did not meet your expectations, and we'll address this to ensure a warm and friendly atmosphere for our guests.We hope to have the opportunity to welcome you again and provide an enhanced experience.Best regards,

8/10 (良い)

Tetsushi

2023 年 11 月に 3 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2023 年 12 月 28 日)
Dear Tetsushi san,Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 during your recent trip to Bangkok and for taking the time to post your feedback. We are delighted that you found our beautiful hotel, the services and facilities to your satisfaction. We will share this review with our team as we know they take great pride in creating such wonderful stays for our guests and ensuring that they feel welcomed and well looked after. Best regards,

8/10 (良い)

Yoshiaki

出張
シャワーが水しか出なかった。
2023 年 11 月に 4 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2023 年 11 月 30 日)
Dear Mr. Yoshiaki,I really appreciate you spending your holiday here with us at Oakwood Residences Sukhumvit 24 during your recent trip to Thailand and for taking the time to post some valuable feedback.We apologize for not being able to meet your expectations, as far as the hot water was concerned. Rest assured I will look into this matter and address this with the department responsible, so we can improve standards in the future.I would like to express my sincere thanks for choosing our hotel and all of us are looking forward to welcoming you back in the near future, when I am sure you will see a big improvement in the consistency of the high quality service, which we strive to offer.Best regards,

10/10 (非常に良い)

YUKI

2023 年 11 月に 4 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2023 年 12 月 20 日)
Dear Mr. Yuki,Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 during your recent trip to Bangkok and for taking the time to post your feedback. We are delighted that you found our beautiful hotel, the services and facilities to your satisfaction. We will share this review with our team as we know they take great pride in creating such wonderful stays for our guests and ensuring that they feel welcomed and well looked after. Best regards,

6/10 (普通)

TAKAYUKI

出張
良かった点 : 清潔度
部屋設備に少々不満
洗濯機が設置されているものと思い予約したが、残念ながら洗濯機無しの部屋でした。共同洗濯機もないので毎日こまめに手洗いすることになりました。またスリッパ、ひげそりも無いので注意しましょう。朝食は依然宿泊した時より少し内容が良くなっていました。
2023 年 11 月に 1 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2023 年 11 月 15 日)
Dear Mr. Takayuki,Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights and apologize for any inconvenience caused during your stay. We'll certainly take your comments into consideration as we work to enhance our amenities and services. If there's anything specific you'd like us to address, please feel free to reach out. We value your patronage and hope to welcome you back for an improved experience in the future.Best regards,

8/10 (良い)

Toshiyuki

出張
気になった点 : 設備とサービス
スリッパが使用できれば良い
2023 年 11 月に 4 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2023 年 11 月 15 日)
Dear Mr. Toshiyuki,Thank you for your valuable feedback. We appreciate your understanding that slippers are available upon request. We'll work on making this information clearer to enhance the overall guest experience. We hope to have the pleasure of welcoming you back for an improved stay.Best regards,

6/10 (普通)

Ryo

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2023 年 11 月に 1 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2023 年 11 月 7 日)
I really appreciate you spending your holiday here with us at Oakwood Residences Sukhumvit 24 during your recent trip to Thailand and for taking the time to post some valuable feedback.It is a shame you felt our property was only worth 3/5 scores. Rest assured I will look into this matter and address this with the department responsible, so we can improve standards in the future.I would like to express my sincere thanks for choosing our hotel and all of us are looking forward to welcoming you back in the near future, when I am sure you will see a big improvement in the consistency of the high quality service, which we strive to offer.Best regards,

8/10 (良い)

Hiroaki、Wattana

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2023 年 10 月 16 日)
Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 and for taking the time to post your feedback. We take great pride in ensuring guests always feel the warmth of our hospitality during their stay.Once again, thank you very much for having chosen our hotel and all of us are looking forward to welcoming you back in the near future. Best regards,

8/10 (良い)

JUNICHIRO

良かった点 : 清潔度、スタッフとサービス、設備とサービス
シャワーしかない部屋でしたが、シャワー室の床の水はけが悪かったのがやや不快で残念。経年は感じますが、その他は快適です。 朝食もタイ料理もあり、私には十分でした。 スタッフはきちんと挨拶してくれ気持ちいいです。
2023 年 9 月に 3 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2023 年 9 月 28 日)
Dear Mr. Junichiro,Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, as it helps us improve our services and provide a better experience for our guests.We're delighted to hear that you enjoyed our breakfast and the excellent service provided by our staff during your stay. It's always our goal to make your stay as comfortable and enjoyable as possible, and it's gratifying to know that our team succeeded in delivering exceptional service.However, we're genuinely sorry to hear about the drainage issue you encountered during your stay. We understand that plumbing problems can be very inconvenient and disruptive to your experience. Please accept our sincere apologies for any inconvenience this may have caused you. We have already shared your comments with our maintenance team, and they are actively addressing the drainage issue to ensure it doesn't happen again in the future.Once again, thank you for your feedback, and we look forward to hosting you again soon.Sincerely yours,

10/10 (非常に良い)

YOSHIMICHI

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
シンプルで良い宿泊施設です、余計な飾りなく、機能的。
2023 年 9 月に 1 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2023 年 9 月 19 日)
Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 and for taking the time to post your feedback. We take great pride in ensuring guests always feel the warmth of our hospitality during their stay.Once again, thank you very much for having chosen our hotel and all of us are looking forward to welcoming you back in the near future. Best regards,

8/10 (良い)

ATSUSHI

出張
良かった点 : 客室の快適度
2023 年 8 月に 2 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2023 年 10 月 28 日)
Dear Mr. Atsushi,Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 and for taking the time to post your feedback. We take great pride in ensuring guests always feel the warmth of our hospitality during their stay.Once again, thank you very much for having chosen our hotel and all of us are looking forward to welcoming you back in the near future. Best regards,

6/10 (普通)

HARUO

家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
シャワーの湯温が低すぎる。
2023 年 8 月に 10 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2023 年 9 月 4 日)
I really appreciate you spending your holiday here with us at Oakwood Residences Sukhumvit 24 during your recent trip to Thailand and for taking the time to post some valuable feedback.We apologize for not being able to meet your expectations for water temperature. Rest assured I will look into this matter and address this with the department responsible, so we can improve standards in the future.I would like to express my sincere thanks for choosing our hotel and all of us are looking forward to welcoming you back in the near future, when I am sure you will see a big improvement in the consistency of the high quality service, which we strive to offer.Best regards,

8/10 (良い)

Daisuke

2023 年 8 月に 2 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2023 年 9 月 11 日)
Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 and for taking the time to post your feedback. We take great pride in ensuring guests always feel the warmth of our hospitality during their stay.Once again, thank you very much for having chosen our hotel and all of us are looking forward to welcoming you back in the near future. Best regards,

4/10 (不満)

??

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 3 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2023 年 8 月 20 日)
I really appreciate you spending your holiday here with us at Oakwood Residences Sukhumvit 24 during your recent trip to Thailand and for taking the time to post some valuable feedback.It is a shame you felt our property was only worth 3/5 stars. Rest assured I will look into this matter and address this with the department responsible, so we can improve standards in the future.I would like to express my sincere thanks for choosing our hotel and all of us are looking forward to welcoming you back in the near future, when I am sure you will see a big improvement in the consistency of the high quality service, which we strive to offer.Best regards,

6/10 (普通)

Soshin

気になった点 : 清潔度
なし
2023 年 8 月に 6 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2023 年 8 月 20 日)
I really appreciate you spending your holiday here with us at Oakwood Residences Sukhumvit 24 during your recent trip to Thailand and for taking the time to post some valuable feedback.It is a shame you felt our property was only worth 3/5 stars. Rest assured I will look into this matter and address this with the department responsible, so we can improve standards in the future.I would like to express my sincere thanks for choosing our hotel and all of us are looking forward to welcoming you back in the near future, when I am sure you will see a big improvement in the consistency of the high quality service, which we strive to offer.Best regards,

8/10 (良い)

Maruyama

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2023 年 8 月 17 日)
Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 and for taking the time to post your feedback. We take great pride in ensuring guests always feel the warmth of our hospitality during their stay.Once again, thank you very much for having chosen our hotel and all of us are looking forward to welcoming you back in the near future. Best regards,

8/10 (良い)

KEIJI

良かった点 : スタッフとサービス
2023 年 7 月に 5 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2023 年 8 月 13 日)
Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 and for taking the time to post your feedback. We take great pride in ensuring guests always feel the warmth of our hospitality during their stay.Once again, thank you very much for having chosen our hotel and all of us are looking forward to welcoming you back in the near future. Best regards,

4/10 (不満)

Takeyuki

2023 年 7 月に 3 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2023 年 8 月 11 日)
Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 and for taking the time to post your feedback. We take great pride in ensuring guests always feel the warmth of our hospitality during their stay.Once again, thank you very much for having chosen our hotel and all of us are looking forward to welcoming you back in the near future. Best regards,

10/10 (非常に良い)

TAMAMI

2023 年 7 月に 18 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2023 年 8 月 2 日)
Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 during your recent trip to Bangkok and for taking the time to post your feedback. We are delighted that you found our beautiful hotel, the services and facilities to your satisfaction. We will share this review with our team as we know they take great pride in creating such wonderful stays for our guests and ensuring that they feel welcomed and well looked after. Best regards,

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
立地良いサービスアパート
プロンポン至近、洗濯機あり、2ベッドルーム、を条件に検索しこちらにお世話になりました。 フロントはホスピタリティあり、ユーモアも織り交ぜ温かい対応で気持ちよく過ごせました。洗濯もできリノベーションもされており快適なコネクティングルームでしたが、水回りのコンディションがイマイチで温度調節がしにくく排水が悪いのが残念でした。メイドサービスの質も人によりけりで夕方になってもなかなか終わっていない日もあり。 水回りだけでも改善されると格段に最適性が増して、最高の立地のサービスアパートですが。
2023 年 7 月に 5 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2023 年 8 月 13 日)
I really appreciate you spending your holiday here with us at Oakwood Residences Sukhumvit 24 during your recent trip to Thailand and for taking the time to post some valuable feedback.We are apologize for any inconvenience caused by hot water and cleaning service. Rest assured I will look into this matter and address this with the department responsible, so we can improve standards in the future.I would like to express my sincere thanks for choosing our hotel and all of us are looking forward to welcoming you back in the near future, when I am sure you will see a big improvement in the consistency of the high quality service, which we strive to offer.Best regards,

6/10 (普通)

Takuji

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
交通、ショッピングともに立地は便利です。 部屋の設備も問題はありません。 ツインで予約していましたが、チェックイン時はダブルしか空きがなく、エクストラベッドを入れてもらいました。
2023 年 7 月に 3 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2023 年 7 月 27 日)
I really appreciate you spending your holiday here with us at Oakwood Residences Sukhumvit 24 during your recent trip to Thailand and for taking the time to post some valuable feedback.It is a shame you felt our property was only worth 3/5 stars. Rest assured I will look into this matter and address this with the department responsible, so we can improve standards in the future.I would like to express my sincere thanks for choosing our hotel and all of us are looking forward to welcoming you back in the near future, when I am sure you will see a big improvement in the consistency of the high quality service, which we strive to offer.Best regards,

8/10 (良い)

Satoshi

気になった点 : 施設のコンディションと設備
I heard voices of the neighboring room well. As I minded not to let I hear a sound, I was not able to be relaxed.
2023 年 7 月に 4 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2023 年 7 月 20 日)
First and foremost, please let me apologise for your unsatisfactory stay with us and thank you very much for taking the time to share your feedback. I have read your feedback and was truly saddened to read that we were clearly not able to provide you the great quality of service Oakwood Residences Sukhumvit 24 is normally known for. We strive to achieve high standards of consistent service and clearly we have fallen short of your expectations on this occasion. We will take your comments and plan accordingly to ensure our standards improve.Best regards,

6/10 (普通)

Hidetoshi

家族旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
プロンポン駅まで近く便利で綺麗なホテルです。値段も手頃で良いのですが以下の不満がありました。  1.シャワーの温度が人肌 αでぬるい 流しの蛇口からはヤケドするくらいの    お湯が出るのにシャワーだけぬるい 2.それをフロントに行っても改善されない  3.15時くらいに部屋に戻ったら部屋のクリニ   ングやベッドメイキングされてない  4.カードキーがほぼ毎日使えなくなる  上記以外は特に問題なく良いホテルだと思います。  
2023 年 6 月に 4 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2023 年 7 月 7 日)
First and foremost, please let me apologise for your unsatisfactory stay with us and thank you very much for taking the time to share your feedback. I have read your feedback and was truly saddened to read that we were clearly not able to provide you the great quality of service Oakwood Residences Sukhumvit 24 is normally known for. We strive to achieve high standards of consistent service and clearly we have fallen short of your expectations on this occasion. We will take your comments and plan accordingly to ensure our standards improve.Best regards,

10/10 (非常に良い)

Nobuhiro

2023 年 6 月に 1 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2023 年 7 月 1 日)
Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 during your recent trip to Bangkok and for taking the time to post your feedback. We are delighted that you found our beautiful hotel, the services and facilities to your satisfaction. We will share this review with our team as we know they take great pride in creating such wonderful stays for our guests and ensuring that they feel welcomed and well looked after. Best regards,

10/10 (非常に良い)

Shinobu

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
ロケーションは大型ショッピングセンターが近くにあり最高に便利。周辺のホテルに比べ割安感がありお勧めです。施設面が若干古さを感じるのが減点ですが総合的には良いです。
2023 年 6 月に 3 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2023 年 6 月 19 日)
Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 during your recent trip to Bangkok and for taking the time to post your feedback. We are delighted that you found our beautiful hotel, the services and facilities to your satisfaction. We will share this review with our team as we know they take great pride in creating such wonderful stays for our guests and ensuring that they feel welcomed and well looked after. Best regards,

8/10 (良い)

hirohisa

2023 年 6 月に 3 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2023 年 6 月 19 日)
Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 and for taking the time to post your feedback. We take great pride in ensuring guests always feel the warmth of our hospitality during their stay.Once again, thank you very much for having chosen our hotel and all of us are looking forward to welcoming you back in the near future. Best regards,

10/10 (非常に良い)

Tomoki、HIROSHIMA

良かった点 : 清潔度、スタッフとサービス、設備とサービス
1ベットルームに宿泊。 •日本人にとっては宿泊しやすいホテルです。 ①ウォシュレット ②浴室が浴槽と洗い場が一緒 ③日本の民放TVが映る(テレ朝/日テレ) •洗濯機がある為ゴルフ等洗濯物が洗濯できる •電子レンジ/大型冷蔵庫(冷凍/冷蔵別)があるので早朝から出発のゴルフでホテル朝食が食べれない場合に冷凍おにぎりなどで対応できる 長期で宿泊の場合にはとても便利なコンドミニアム型ホテルです。
2023 年 5 月に 11 泊滞在
The Oakwood Residences Management Teamからの返信 (投稿日 : 2023 年 6 月 16 日)
Thank you so much for choosing to stay with us here at Oakwood Residences Sukhumvit 24 during your recent trip to Bangkok and for taking the time to post your feedback. We are delighted that you found our beautiful hotel, the services and facilities to your satisfaction. We will share this review with our team as we know they take great pride in creating such wonderful stays for our guests and ensuring that they feel welcomed and well looked after. Best regards,