子供用の遊び場 - 屋外
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バンフ カリブー ロッジ アンド スパの口コミ

3.5 out of 5
バンフ カリブー ロッジ アンド スパ
521 Banff Ave, Box 1070, Banff, AB

口コミ

8.4

とても良い

評価 10 - 2486 件の口コミ中 1263 件が非常に良い" "
評価 8 - 2486 件の口コミ中 694 件が良い" "
評価 6 - 2486 件の口コミ中 323 件が普通" "
評価 4 - 2486 件の口コミ中 123 件が不満" "
評価 2 - 2486 件の口コミ中 83 件が非常に不満" "

8.6/10

清潔度

8.8/10

スタッフとサービス

8.4/10

設備とサービス

8.2/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Makoto

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 2 泊滞在
Paro Dからの返信 (投稿日 : 2023 年 8 月 4 日)
Thank you for your feedback. We are so glad that you had a good time at the property. We hope to welcome you back soon.

10/10 (非常に良い)

RENA

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフの方がとにかく親切でした。部屋も清潔でホテル内にあるレストランが美味しかったです。
2022 年 7 月に 2 泊滞在

6/10 (普通)

YUMIKO

良かった点 : 清潔度
パンフの中心地から17分くらい歩きます。端の方でコンビニも店も無かった。朝食も21カナダドル取られました。清掃の人がうるさくて落ち着いて滞在出来なかった。
2022 年 7 月に 2 泊滞在

10/10 (非常に良い)

Takeshi

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
施設がとても綺麗でした
2022 年 6 月に 2 泊滞在

6/10 (普通)

Duncan、Calgary

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
We had to remind them that we had the $15 per night food credit for being an Expedia VIP. They did not offer it up at check in until we asked them about it. Also housekeeping did not clean the room properly as they left all of the dirty glasses and cups and did not replace them. We also had 4 people staying in the room and they only left 3 towels and not enough shower gel. When we asked for more towels, front desk were stingy and said we could only get 2 extra towels. Also when we went to The Keg to get seated nobody came to acknowledge us waiting to be seated for over 10 minutes. Overall just an average experience.
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Therese、The Villages

グループ旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Gus, Hari and all the front desk staff are fabulous. The Red Earth Spa is located in the building and the hot pool is wonderful. Sylvie and Victoria in the spa gave us wonderful a massage and body wrap and manipedi. Hotel is an easy walk to downtown and the Roam bus stops next to the hotel. The Keg also inside the hotel for convenient dining. Would definitely stay here again
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Blake

Great!
2024 年 5 月に 1 泊滞在

4/10 (不満)

Roselle

2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Nina

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My friends and I wanted to have a nice mini girls weekend, and we were very disappointed with the customer service we experienced at the hotel. The lack in follow up when we had a issue due to misinformation posted on there Expedia account, and getting told different information from each employee, or getting handed a voucher for free drinks at the Keg but only valid during happy hour. Which we received the voucher after happy hour was over and were unable to use it the next day. As we checked out at 11am which the employee who assisted us was aware… Due to the lack of customer service from the staff at the hotel. It did put a dark cloud over our mini girls. I HIGHLY recommend not to book at this hotel. ** ps the hot tub was dirty. We found 3 bandages… so cleanliness was also not a priority, up with good customer service **
2024 年 5 月に 1 泊滞在

8/10 (良い)

Amanda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Haydee

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property is clean and nice, price is right. It’s a 10 min walk from downtown so not bad, lots of restaurants in the area. Rooms are a bit too small, we got the 2 queen bed for my 3 kids and me and felt there was not enough space. They don’t really have a pool, it’s a big hot tub but my kids like it even though it was very crowded. Staff was very nice and helpful, if we stay there again we’ll get a bigger room for sure!
2024 年 5 月に 5 泊滞在

8/10 (良い)

Kam Yiu、Richmond

家族旅行
Staff friendly.
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Lauryn

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice property
2024 年 5 月に 1 泊滞在

6/10 (普通)

Mirjana

家族旅行
良かった点 : スタッフとサービス
This hotel has definitely seen better days and it could use some sprucing up.
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Peihai

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good

6/10 (普通)

Luisito Hingada

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff are really friendly. The hotel is clean and beautiful.
2024 年 5 月に 4 泊滞在

8/10 (良い)

Elaine、Winnipeg

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hot tub & sauna were great. The early morning complimentary coffee in the lobby was also great. Free underground parking was a bonus. Room was big enough for 4 of us. We had a balcony which had a beautiful view.
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Grant

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Michelle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean
2024 年 5 月に 2 泊滞在

8/10 (良い)

Jianhong

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good to stay
2024 年 5 月に 1 泊滞在

8/10 (良い)

Lindsey

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
It is in Banff. Can't beat that.
2024 年 5 月に 1 泊滞在

6/10 (普通)

chantal

家族旅行, グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
I liked the underground parking. The staff at the desk required kore training.
2024 年 5 月に 2 泊滞在
The Caribou Lodge & Spa guest experience teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Chantal, thank you for your feedback and staying at The Caribou Lodge. We apologize if we missed an opportunity to make your stay more comfortable and will work hard to ensure our guest care is nothing but excellent.

4/10 (不満)

Katrina

ペット同伴の旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
First of all, I chose this hotel because of the VIP benefit. But I didnt get anything at all. No food or drink as extras. No free breakfast. Parking is complimentary anyway for all guests so that doesn't count. We have to wait for a few minutes for our room which is okay. They have to ask housekeeping how long it will take for our room to be ready and they said 10 minutes. I really felt like it was rushed. I dont find the beddings completely clean especially the fitted sheet. 11am is the checkout and we asked for a late checkout and have to fight for the 30 minutes extra. They eventually said yes. But a staff was already knocking in our door about checking out 10 min after 11am. We told him front desk knows we are checking out at 11:30 I have kids and a dog so I asked if a cart can be brought to our room. They said they dont do that and have to get it ourselves. Again, no VIP experience here at all. We are frequest travellers to Banff because we live in Calgary but I wont be back in this location unfortunately. I do suggest Expedia to take them out of the VIP list. A few things to note in this hotel: there is no air conditioning. This will be a deal breaker if you go during the summer as the rooms can get very hand. They have some electric fans that can be requested. The rooms are also very small but very spacious washroom. The hot tub at the basement is big and can fit a lot of people. Overall, due to our experience, we wont be staying in this hotel anymore.
2024 年 5 月に 1 泊滞在
The Caribou Lodge & Spa guest experience teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Katrina, please accept our sincere apology for the issues you had during your stay with us. We have sent you a private message to follow up.

8/10 (良い)

Jay

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice place
2024 年 3 月に 1 泊滞在
The Caribou Lodge & Spa guest experience teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for your kind review and we hope you can visit again soon.

10/10 (非常に良い)

Don、San Clemente

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Sierra

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The friendly warm atmosphere
2024 年 5 月に 3 泊滞在
The Caribou Lodge & Spa guest experience teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for your excellent review.

8/10 (良い)

Thomas

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Overall good for its price
2024 年 5 月に 3 泊滞在
The Caribou Lodge & Spa guest experience teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for staying with us Thomas and we hope to welcome you back soon.

8/10 (良い)

Isabelle

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
We are disappointed with the superior room. The room is very small, it has a tiny window and nothing special. In my opinion it is overpriced for this room. The hot pool is great as well as the sauna and gym.
2024 年 5 月に 1 泊滞在
The Caribou Lodge & Spa guest experience teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Isabelle, thank you for your valued feedback. We are sorry to hear you were not satisfied with your room. On a return visit our corner superior balcony rooms have large windows for excellent views of the mountains.

4/10 (不満)

Aruna、Mississauga

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Caribou room was too small, no side table on one side of King bed. Staff could not arrange to pt is provide a table saying it is not available. We needed the table for CPAP breathing machine.
2024 年 5 月に 3 泊滞在
The Caribou Lodge & Spa guest experience teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Aruna, we are sorry to hear of the issues you experienced and are grateful we were able to accommodate you at our sister property down the street.

4/10 (不満)

gerry

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
In desperate need of renovation the bedrooms are dull tired and grubby. The bar and restaurant were nice. We wouldn’t stay there again.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Patrick、Calgary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
very pet freindly
2024 年 5 月に 1 泊滞在
The Caribou Lodge & Spa guest experience teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for your kind review and staying with us. We hope to welcome you back soon.

10/10 (非常に良い)

Natasha

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel.
2024 年 5 月に 1 泊滞在
The Caribou Lodge & Spa guest experience teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for your kind words about the lodge. We hope to welcome you back again.

6/10 (普通)

Connie

2024 年 5 月に 1 泊滞在
The Caribou Lodge & Spa guest experience teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for staying with us and we hope to welcome you back again soon.

10/10 (非常に良い)

Kristine

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was our first time staying here and really no complaints other than a small TV in the room The beds are very comfortable and the room is stocked with a coffee machine, mini fridge and portable fan which is great because we need white noise to sleep. The rooms are on the smaller side for two queens. We got the superior room so thought it would have been a bit larger but it’s nicely decorated. The bathroom is a good size and we love the Rocky Mountain soap company toiletries! They smell so good! Having the shampoo/ conditioner and body wash in the shower on the wall is a huge convenience The keg is located in the hotel so nice and close if you are craving a great steak. Heated underground parking is also a great asset to have Overall great hotel ., close to downtown and shopping
2024 年 5 月に 1 泊滞在
The Caribou Lodge & Spa guest experience teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Kristine, thank you for your excellent review. We are very happy to hear you enjoyed your stay and hope to see you soon.

10/10 (非常に良い)

Joe

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
The Caribou Lodge & Spa guest experience teamからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for your excellent rating!

4/10 (不満)

Scott、Langley

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
The rooms on the 4th floor, which is the top floor, have a slopped ceiling. I'm 6'3" and had to duck to get around the foot of the bed. I hit my head the first day. Which I thought was not great but accepted. On the second day my 5'6" wife hit her head. that was not ok. I asked the hotel about this any they said these are the rooms Expedia has for it's members. I have to tell you Expedia, this is not acceptable. When I pay $750 for 3 nights I should be able to stand up in my room. I have a picture if you want to see it. Let me know.
2024 年 5 月に 3 泊滞在
Caribou Lodge & Spa guest experience teamからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Scott, we sincerely apologize that your stay was not more comfortable. Our front desk team is available at all times to help solve any issues during your stay. On a future visit, our superior king rooms provide more living space, comfort and great view of of the mountains.

10/10 (非常に良い)

Jeannette

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
People were very friendly and helpful. Excellent accommodations.
2024 年 5 月に 3 泊滞在
Caribou Lodge & Spa guest experience teamからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Jeannette, thank you for your excellent review and kind words about the staff. We hope to see you again soon.

8/10 (良い)

Alesa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Caribou Lodge & Spa guest experience teamからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for your kind review and we hope to welcome you back soon.

10/10 (非常に良い)

Steve

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Caribou Lodge & Spa guest experience teamからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for staying with us and we hope to welcome you back soon.

10/10 (非常に良い)

Roger

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Caribou Lodge & Spa guest experience teamからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for staying with us and we hope you can visit us again.

10/10 (非常に良い)

Renato

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel and awesome staff!
2024 年 5 月に 1 泊滞在
Caribou Lodge & Spa guest experience teamからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Renato, thank you for your review and kind words about out staff. We hope you can visit us again soon.

10/10 (非常に良い)

Rodger、Okotoks

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had a pleasant stay in this quiet hotel. The walk to downtown is longer for some, but it’s what we expected and enjoyed. The room was a little bit cramped, but we made due. The staff are very helpful and friendly. And as always the Keg restaurant has great food.
2024 年 5 月に 2 泊滞在
Banff Caribou Lodge & Spa guest experience teamからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for your review and kind words about our staff. We hope to welcome you back soon.

8/10 (良い)

Shiv

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great place to stay.
2024 年 4 月に 3 泊滞在
Banff Caribou Lodge & Spa guest experience teamからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for your positive review.

8/10 (良い)

Gerald

2024 年 4 月に 1 泊滞在

8/10 (良い)

Julie

カップルで旅行
The prime rib at The Meg was awful.
2024 年 5 月に 1 泊滞在
Banff Caribou Lodge & Spa guest experience teamからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for your feedback Julie. We are sorry to hear you did not enjoy your restaurant experience and will pass along your comment in hopes to improve for our future guests.

10/10 (非常に良い)

Erica

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed at Caribou Lodge for one night on our way through the Rockies to B.C. Check-in was smooth and easy with friendly, helpful staff, parking was underground and easy to get in and out of, the room was very clean and quiet with a nice courtyard view. The bed was very comfortable and we got an excellent rest after a long day of driving. The hotel was about a 15 minute walk from the downtown strip with lots of dining and shopping options and of course, the view in any direction when you're standing out front was beautiful! We would definitely stay at this hotel again!!
2024 年 5 月に 1 泊滞在
Banff Caribou Lodge & Spa guest experience teamからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Erica, thank you for your review, we are very happy to hear you enjoyed your stay. We look forward to welcoming you back soon.

10/10 (非常に良い)

Nicole

家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
All very good
2024 年 5 月に 2 泊滞在
Banff Caribou Lodge & Spa guest experience teamからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for your review and staying with us Nicole. We hope you can return soon.

10/10 (非常に良い)

Precious

2024 年 4 月に 2 泊滞在

8/10 (良い)

jennifer

グループ旅行
良かった点 : 清潔度、スタッフとサービス
We enjoyed our stay, however, the halls and rooms are small, quite dark and outdated.
2024 年 5 月に 1 泊滞在
Banff Caribou Lodge & Spa guest experience teamからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for your valued feedback Jennifer, we are happy to hear you enjoyed your stay. On a return visit, try one of our superior rooms with exterior views and more natural light. We hope to see you soon.

10/10 (非常に良い)

Marilyn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect for a weekend get away. I had special requests and they were met.
2024 年 4 月に 2 泊滞在
Banff Caribou Lodge & Spa guest experience teamからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Marilyn, thank you for your review, we are happy you enjoyed your stay with us.