ロッカーン ホテル

「Great hotel! Super clean, good breakfast, very helpful and pleasant staff! Would absolutely stay here again.」

「We are a party of two. No favorable point at all about the hotel. We checked in shortly after 3pm. First of all, upon entering the room, we noticed a smell of urin, coming from the AC unit. We immediately reported the problem. Hotel clerk said to send a maintenace personnel to the room. No one came. We had to sleep in the foul smell all night without the AC. Also, the bath drained extremely slow. Next morning we made a compalint about the two problems. The hotel clerk at the counter (a...

「出張で利用しました。ホテルのフロントで翌日のタクシー予約を頼んだが、当日になってみると手配されていませんでした。再び、タクシー手配を依頼したが、ロビーで1時間も待つ羽目になりました。スケジュールに余裕をもって行動していたが、仕事に遅れていたらと思うとゾッとします。Uberを使うべきでした。」

「The property was clean and well-maintained, the room was absolutely beautiful and big, the shampoo/conditioner/body wash dispensers were super appreciated and I hadn’t seen that before (I don’t travel often, but still). The woman working the night shift at the front desk, Brianna, was ABSOLUTELY INCREDIBLE. So kind, personable, and helpful, we loved her so much. My only complaint is that I wish the ice room had a water dispenser, because I drank water from the bathroom sink. Otherwise, this was...

「I liked how the property looked.l don't like that the room floor was dirty.There was food or trash under the table bedside and there a brown stain on the linen」

「G」

「Booked for the BTS concert. Was very pleased. Loved that there is a restaurant on the property and snack bar」

「I really enjoyed my weekend staycation! I will be returning. Everything was great from front desk employees, housekeeping and other guests.」

「フロントのスタッフさんが、チェックイン前の荷物の預かりと、翌朝の出発の相談にのってくれました。親切丁寧でした、」

「Very disappointing response from the hotel staff following a security incident. After attending an event at M&T Stadium, I parked at the hotel parking lot around 11:30 PM and woke up at 5:30 AM to find that my car camera had recorded someone attempting to open the passenger-side door. Fortunately, they were unsuccessful, and nothing appears to be missing. I immediately reported the incident to the front desk and asked to speak with the property or security manager. I was told they were not...