ハイアットプレースボルチモア / BWI エアポートの口コミ

2/10 (非常に不満)

Gary、Vail

2024 年 5 月 25 日

気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備

The carpet was stained everywhere, the pull out couch was stained bad on each cushion, bathroom made noise everytime you flushed and to small. Never stay at a Hyatt hitel again. V/R Paying Guest

2024 年 5 月に 3 泊滞在

6/10 (普通)

Taceri

2024 年 5 月 24 日

良かった点 : スタッフとサービス

2024 年 5 月に 2 泊滞在

8/10 (良い)

Ashok

2024 年 5 月 23 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Very comfortable place to stay close to the airport. The airport shuttle service is great. Do not expect any room service as there was none.

2024 年 5 月に 3 泊滞在

4/10 (不満)

Raymond

家族旅行

2024 年 5 月 22 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Hotel staff at the desk and housecleaning were unresponsive. Carpets in hallways filthy. Ran out of forks at breakfast. Had no hard copy channel guide for TV. Smoke alarm went off when we showered. Had stayed here several years ago and it seems the property needs serious updating.

2024 年 5 月に 7 泊滞在

2/10 (非常に不満)

Achilles

2024 年 5 月 19 日

良かった点 : スタッフとサービス

気になった点 : 清潔度、施設のコンディションと設備

Carpets are not clean.

2024 年 5 月に 1 泊滞在

Clare Bからの返信 (投稿日 : 2024 年 5 月 20 日)

We are looking forward to removing them all for our renovations this summer! Hope to see you then!

10/10 (非常に良い)

SAMUEL ARTHUR

2024 年 5 月 17 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Front desk staff where very nice and helpful

2024 年 1 月に 5 泊滞在

Clare Bからの返信 (投稿日 : 2024 年 5 月 20 日)

Thank you for staying with us!

8/10 (良い)

Sarma

2024 年 5 月 15 日

良かった点 : 設備とサービス

Good

2024 年 5 月に 1 泊滞在

LaToyaからの返信 (投稿日 : 2024 年 5 月 16 日)

Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

2/10 (非常に不満)

CUTIE??

家族旅行

2024 年 5 月 15 日

良かった点 : スタッフとサービス

気になった点 : 清潔度、施設のコンディションと設備

I was badly injured at Hyatt Place Hotel due to unsafe conditions. I am now in a boot,sling and walking on crutches. There were other unsatisfied customers who complained as well.The manager Claire was not concerned. In fact she was extremely nonchalant. No one from this company has contacted me after reaching out several times. If there is any way for you to have them contact me please do so. Thank You!

2024 年 5 月に 2 泊滞在

LaToyaからの返信 (投稿日 : 2024 年 5 月 16 日)

Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

10/10 (非常に良い)

Melissa

2024 年 5 月 12 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Nice staff

2024 年 5 月に 1 泊滞在

LaToyaからの返信 (投稿日 : 2024 年 5 月 16 日)

Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

10/10 (非常に良い)

Rochelle H

カップルで旅行

2024 年 5 月 11 日

Customer service was great. The room was clean.

2024 年 5 月に 2 泊滞在

LaToyaからの返信 (投稿日 : 2024 年 5 月 16 日)

Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

10/10 (非常に良い)

Alfred、Fairfax

2024 年 4 月 25 日

2024 年 4 月に 1 泊滞在

LaToyaからの返信 (投稿日 : 2024 年 5 月 16 日)

Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

10/10 (非常に良い)

Zakkiyya

2024 年 4 月 23 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2024 年 4 月に 1 泊滞在

Clare Bからの返信 (投稿日 : 2024 年 4 月 25 日)

Thank you for your rating!

10/10 (非常に良い)

Matthew

2024 年 4 月 18 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

We only slept there and then ran to the airport, but the room was lovely.

2024 年 4 月に 1 泊滞在

Clare B. からの返信 (投稿日 : 2024 年 4 月 25 日)

Thank you for staying with us!

6/10 (普通)

Wyonella、Baltimore

カップルで旅行

2024 年 4 月 16 日

良かった点 : スタッフとサービス、設備とサービス

The staff customer service was amazing. Every one was kind, and very attentive.

2024 年 4 月に 1 泊滞在

Clare B.からの返信 (投稿日 : 2024 年 4 月 25 日)

Thank you for staying with us!

10/10 (非常に良い)

Jill、Winchester

2024 年 4 月 15 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2024 年 3 月に 1 泊滞在

Clare B.からの返信 (投稿日 : 2024 年 4 月 25 日)

Thank you for staying with us!

10/10 (非常に良い)

Chanida

2024 年 4 月 1 日

2024 年 3 月に 5 泊滞在

Clare Bからの返信 (投稿日 : 2024 年 4 月 25 日)

Thank you for your rating!

2/10 (非常に不満)

CLAYTON

小さなお子様連れの家族旅行

2024 年 3 月 27 日

気になった点 : 設備とサービス、施設のコンディションと設備

I didn't like that Expedia's description of the property's amenities didn't match my experience at the property. Expedia listed the hotel as having an indoor pool and the hotel's pool was out of service (it was empty with no signage as to why).

2024 年 3 月に 1 泊滞在

Clare B.からの返信 (投稿日 : 2024 年 4 月 25 日)

I am sorry this was your experience we have had the verbiage for the pool being unavailable since September. We had this on Expedia I am not sure what has changed. I apologize this effected your time.

6/10 (普通)

ShiEra

2024 年 3 月 22 日

2024 年 3 月に 1 泊滞在

LaToyaからの返信 (投稿日 : 2024 年 3 月 26 日)

Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

10/10 (非常に良い)

Howard

2024 年 3 月 22 日

2024 年 3 月に 1 泊滞在

Clare B.からの返信 (投稿日 : 2024 年 4 月 25 日)

Thank you for staying with us!

6/10 (普通)

Lin、bridgewater

2024 年 3 月 21 日

良かった点 : 清潔度、スタッフとサービス

気になった点 : 施設のコンディションと設備

The air conditioner in my room was so noisy. I could not sleep until 3 am. One of the two elevators was broken as well.

2024 年 3 月に 1 泊滞在

LaToyaからの返信 (投稿日 : 2024 年 3 月 26 日)

Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

10/10 (非常に良い)

ROSILY

2024 年 3 月 21 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2024 年 3 月に 1 泊滞在

LaToyaからの返信 (投稿日 : 2024 年 3 月 26 日)

Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

10/10 (非常に良い)

Ujinge

2024 年 3 月 17 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

I would stay again

2024 年 3 月に 1 泊滞在

LaToyaからの返信 (投稿日 : 2024 年 3 月 26 日)

Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

8/10 (良い)

Stephanie

カップルで旅行

2024 年 3 月 8 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Property was pretty quiet. I would have liked a better selection for breakfast.

2024 年 3 月に 2 泊滞在

LaToyaからの返信 (投稿日 : 2024 年 3 月 26 日)

Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

8/10 (良い)

nelson

2024 年 3 月 3 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

I didn't like the fact that there were 2 elavators but only 1 work. Very inconvenient. Hopefully that'll be fixed in the near future. Outside of that, ALL GOOD!

2024 年 3 月に 2 泊滞在

LaToyaからの返信 (投稿日 : 2024 年 3 月 26 日)

Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

4/10 (不満)

Donna

2024 年 3 月 2 日

気になった点 : スタッフとサービス、施設のコンディションと設備

2024 年 2 月に 1 泊滞在

LaToyaからの返信 (投稿日 : 2024 年 3 月 26 日)

Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

8/10 (良い)

Cynthia

2024 年 3 月 1 日

良かった点 : 清潔度、スタッフとサービス

Great place to stay. Currently under rennovation in some areas. Room was comfy and clean.

2024 年 2 月に 1 泊滞在

LaToyaからの返信 (投稿日 : 2024 年 3 月 26 日)

Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

10/10 (非常に良い)

Sonica、New Rochelle

出張

2024 年 2 月 29 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Overall staff were pleasant.

2024 年 2 月に 3 泊滞在

LaToyaからの返信 (投稿日 : 2024 年 3 月 1 日)

Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

4/10 (不満)

Nelson

ペット同伴の旅行, カップルで旅行

2024 年 2 月 29 日

気になった点 : スタッフとサービス、設備とサービス

One of the guests arrived 30 minutes prior to 3 PM, the advertised check-in time. The front desk checked them in, but never informed them about a $15 early check in fee. At checkout, we explained the situation and had we known about the charge, we would have waited 30 minutes to check in. They were inflexible, never apologized and would not remove the charge. Never supporting this brand again!

2024 年 2 月に 1 泊滞在

LaToyaからの返信 (投稿日 : 2024 年 3 月 1 日)

Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We strive to provide excellent service and amenities to all of our guests, and it is disappointing to hear that we did not meet your needs during your stay. We take all feedback seriously, and we will use your comments to improve our services and ensure that we meet our guests' expectations in the future.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

6/10 (普通)

Kevin

家族旅行

2024 年 2 月 26 日

良かった点 : 清潔度

気になった点 : スタッフとサービス

The actual stay was fine, but the pickup from the airport by the shuttle service was horrible. We were told to go outside in freezing temperatures and wait for the shuttle with no indication of when it would come. After a phone call, we were then told 10-15 minutes. After 25 minutes the front desk told us that the driver was on his way and would be there any minute. After 40 minutes the front desk told us they were talking to the driver and to just continue waiting. We finally jumped in with another hotel shuttle and found our way to the Hyatt to see the driver just sitting in front of the hotel in view of the front desk.

2024 年 2 月に 1 泊滞在

LaToyaからの返信 (投稿日 : 2024 年 3 月 1 日)

Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We strive to provide excellent service and amenities to all of our guests, and it is disappointing to hear that we did not meet your needs during your stay. We take all feedback seriously, and we will use your comments to improve our services and ensure that we meet our guests' expectations in the future.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

8/10 (良い)

Michele

2024 年 2 月 25 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2024 年 2 月に 1 泊滞在

LaToyaからの返信 (投稿日 : 2024 年 3 月 1 日)

Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We strive to provide excellent service and amenities to all of our guests, and it is disappointing to hear that we did not meet your needs during your stay. We take all feedback seriously, and we will use your comments to improve our services and ensure that we meet our guests' expectations in the future.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

2/10 (非常に不満)

kenyon

2024 年 2 月 19 日

気になった点 : スタッフとサービス

The latch on the door of my hotel room was almost broken off while i was gone,the ice machine ain’t work,and we couldn’t use the ice machine

2024 年 2 月に 4 泊滞在

LaToyaからの返信 (投稿日 : 2024 年 3 月 1 日)

Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We strive to provide excellent service and amenities to all of our guests, and it is disappointing to hear that we did not meet your needs during your stay. We take all feedback seriously, and we will use your comments to improve our services and ensure that we meet our guests' expectations in the future.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

10/10 (非常に良い)

Pamela

家族旅行

2024 年 2 月 19 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

I stayed at Hyatt for the first time while going to Baltimore. I always used Best Western or Hilton. It wasn't that I preferred these hotels for any particular reason other than familiarity. That having been said I made an overnsight about my booking. The GM @ BFI Baltimore Hyatt was more than effective at coming up with a swift solution. Problem solved. As a result myself and my grown son had a well deserved weekend to bond and enjoy the city of Baltimore as well. I highly recommend this Hyatt not just for the personal touch of management but the overall light hearted temperament of the entire staff. My conversing with them was of pleasant nature along with smiles. It wasn't forced it was sincere. I also have some prior managerial experience so I know the work it takes getting staff to work together as a team. Whatever training that transpires upon hiring is highly effective. I give this hotel 5 stars in all categories. I am going to patronize there once again upon my return to Baltimore area. Bravo MsBravo 😁

2024 年 2 月に 1 泊滞在

LaToyaからの返信 (投稿日 : 2024 年 3 月 1 日)

Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

6/10 (普通)

Kristina

家族旅行

2024 年 2 月 17 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Don’t book on Hyatts reputation!!

Rude check in. Hotel had none of the advertised amenities but they charge a $100 fee for incidentals. Beds were monstrously uncomfortable. Hotel in disrepair. Not Hyatt standard. Airport transfer was awesome.

2024 年 2 月に 1 泊滞在

LaToyaからの返信 (投稿日 : 2024 年 3 月 1 日)

Thank you for taking the time to complete our hotel survey. We appreciate your feedback, and we are sorry to hear that your experience with us fell short of your expectations.We strive to provide excellent service and amenities to all of our guests, and it is disappointing to hear that we did not meet your needs during your stay. We take all feedback seriously, and we will use your comments to improve our services and ensure that we meet our guests' expectations in the future.We hope that you will consider staying with us again on your next visit to the area. We would welcome the opportunity to make things right and provide you with the high-quality experience that we are known for.Thank you again for your feedback, and we look forward to the opportunity to serve you better in the future.

10/10 (非常に良い)

Ayana

カップルで旅行

2024 年 2 月 15 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

The staff were friendly and very helpful.

2024 年 2 月に 1 泊滞在

Clare B.からの返信 (投稿日 : 2024 年 2 月 16 日)

Thank you for your kind and thoughtful feedback!

10/10 (非常に良い)

David

2024 年 2 月 15 日

2024 年 2 月に 2 泊滞在

LaToyaからの返信 (投稿日 : 2024 年 3 月 1 日)

Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

10/10 (非常に良い)

William、Laurel

2024 年 2 月 14 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Good experience

2024 年 2 月に 2 泊滞在

Clare B.からの返信 (投稿日 : 2024 年 2 月 16 日)

Thank you for your kind and thoughtful feedback!

10/10 (非常に良い)

Brian

出張

2024 年 2 月 14 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2024 年 2 月に 1 泊滞在

Clare B.からの返信 (投稿日 : 2024 年 2 月 16 日)

Thank you for your kind and thoughtful feedback!

8/10 (良い)

Fac'Shon、New Castle

出張

2024 年 2 月 13 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Checking in and out was very fast and easy

2024 年 2 月に 1 泊滞在

Clare B.からの返信 (投稿日 : 2024 年 2 月 16 日)

Thank you for your kind and thoughtful feedback!

8/10 (良い)

neville

2024 年 2 月 10 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Fine

2024 年 2 月に 2 泊滞在

Clare B.からの返信 (投稿日 : 2024 年 2 月 16 日)

Thank you for your kind and thoughtful feedback!

10/10 (非常に良い)

Delonte

2024 年 2 月 9 日

2024 年 2 月に 2 泊滞在

LaToyaからの返信 (投稿日 : 2024 年 3 月 26 日)

Thank you for taking the time to complete our hotel survey. We are delighted to hear that you had a positive experience during your stay with us. Your kind words about our hotel are greatly appreciated.We look forward to welcoming you back on your next visit to the area, and we hope to continue providing you with the same level of service that you have come to expect from us.Thank you again for choosing to stay with us, and for taking the time to share your feedback.

6/10 (普通)

Daniel

出張

2024 年 2 月 2 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

Run down

Only one of the two elevators worked, and it was slow and spotty. AC in my room was not working or responsive. Overall property is pretty rundown.

2024 年 1 月に 5 泊滞在

Clare Bからの返信 (投稿日 : 2024 年 2 月 16 日)

Thank you for your feedback. Being a legacy hotel is something this hotel takes pride in. However that means we are one of the oldest Hyatt Places in the country with the conditions to match. We are excited for our upcoming renovations to make some wonderful upgrades! We hope to see you next time!

4/10 (不満)

Daniiela

カップルで旅行

2024 年 1 月 31 日

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備

No as the pirctures

2024 年 1 月に 2 泊滞在

Clare Bからの返信 (投稿日 : 2024 年 2 月 16 日)

Thank you for your rating.

8/10 (良い)

Diane

2024 年 1 月 31 日

良かった点 : 清潔度、客室の快適度

気になった点 : 施設のコンディションと設備

BWI Hyatt not up to Hyatt Standards

The staff at Hyatt was lovely although the hotel is not up to Hyatt standards. I had to be moved since the dead bolt didn’t work and only one elevator was working. Stains on carpet in rooms and hallways. The night manager who changed my room was helpful and indicated this Hyatt was going to be refurbished soon

2024 年 1 月に 1 泊滞在

Clare Bからの返信 (投稿日 : 2024 年 2 月 1 日)

Thank you for taking the time for reviewing your time with us. We are very excited for upcoming renovations. We can't wait to welcome you back to see them!

2/10 (非常に不満)

Leigh

家族旅行

2024 年 1 月 30 日

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Front desk attendant was not at the desk when I arrived and instead was sitting in the lobby area socializing. When she finally came over to check me in, she seemed irritated. I was charged $100 for “incidentals.” The room was rundown and I had to be moved since the tub would not drain. Overall, really shabby condition of the property itself and would not stay here again.

Clare B. からの返信 (投稿日 : 2024 年 2 月 1 日)

Thank you for taking the time to review your stay with us. I apologize we did not meet your expectations. Our hotel has recently gone through new management and owner ship. With this will involve new renovations that we are looking forward too!

8/10 (良い)

Najma

2024 年 1 月 30 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

2024 年 1 月に 1 泊滞在

Clare B. からの返信 (投稿日 : 2024 年 2 月 1 日)

Thank you for your review.

10/10 (非常に良い)

Raquel

2024 年 1 月 29 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

Great service.

2024 年 1 月に 1 泊滞在

Clare Bからの返信 (投稿日 : 2024 年 2 月 1 日)

Thank you for your kind review!

8/10 (良い)

Melissa

2024 年 1 月 29 日

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

The young man who checked me in was great. The latch on my room door was broken. He had no problem seitching me ti another room to assure my safety. Complimentary breakfast is also always a great ameninity.

2024 年 1 月に 3 泊滞在

Clare B. からの返信 (投稿日 : 2024 年 2 月 1 日)

Thank you for your kind feedback! I have shared it with our team! We hope to see you soon.

4/10 (不満)

宿泊されたお客様

出張

2024 年 1 月 29 日

気になった点 : 清潔度、施設のコンディションと設備

2024 年 1 月に 2 泊滞在

Clare B. からの返信 (投稿日 : 2024 年 2 月 1 日)

Thank you for your rating. I a sorry we did not meet your expectations.

8/10 (良い)

Reba

2024 年 1 月 26 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

A Great Night Stay

This was a last minute stay, but it was most enjoyable. The property is quite and peaceful.

2024 年 1 月に 1 泊滞在

Clare B. からの返信 (投稿日 : 2024 年 2 月 1 日)

Thank you so much for your kind and thoughtful review.

4/10 (不満)

Nicole

2024 年 1 月 26 日

気になった点 : 清潔度

The breakfast they provide is terrible. The room was a bit dirty. My son dropped his sock and I look for it under the bed and it looks like Knowone had ever vacuumed under there and it was gross. The beds were so uncomfortable. I probably won’t be staying at a Hyatt anymore.

2024 年 1 月に 1 泊滞在

Clare Bからの返信 (投稿日 : 2024 年 2 月 1 日)

Thank you for taking the time to the review. Traveling with my kids as well I understand the importance of a clean and safe area. I am sorry about the breakfast options. We offer scrambled eggs with toppings to make breakfast burritos, yogurt, fruit, hot and cold cereal, pancakes or waffles. I am sorry this was not to your liking and wish we could speak about this while you were here. We are always looking for ways to improve. We are under new management and ownership and are looking forward to our future renovations this year! We hope you give us another chance in the future.

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