2 か所のバー / ラウンジ

ヒルトン バクーの口コミ

5 out of 5
ヒルトン バクー
1B Azadlig Ave, Baku

口コミ

9.0

とても素晴らしい

評価 10 - 361 件の口コミ中 243 件が非常に良い" "
評価 8 - 361 件の口コミ中 80 件が良い" "
評価 6 - 361 件の口コミ中 19 件が普通" "
評価 4 - 361 件の口コミ中 8 件が不満" "
評価 2 - 361 件の口コミ中 11 件が非常に不満" "

9.2/10

清潔度

9.0/10

スタッフとサービス

9.0/10

設備とサービス

9.2/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

8/10 (良い)

KAZUHIRO

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
良いホテル
快適に過ごす事ができました
2020 年 2 月に 4 泊滞在
Aykut Korkmazからの返信 (投稿日 : 2020 年 2 月 27 日)
Dear guest, Thank you for taking time and rating your experience with us. We are happy to read that you found most of our facilities and services to your satisfaction and we will be looking forward to welcoming you again back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide. Sincerely, General Manager

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
朝食が少し物足りないです。
ホテルは景色もよく、立地条件はいいと思います。ただ、駅から少しはなれていますが。朝食は少し物足りなさを感じました。メインのおかずが少ないです。部屋の入り口の鍵が固くて、なかなか開かず苦労しました。フロントに伝えてもすぐに対応してくれなくて、廊下で随分待たされました。あとはよかったです。
2020 年 1 月に 2 泊滞在
Aykut Korkmazからの返信 (投稿日 : 2020 年 1 月 28 日)
Dear guest, Thank you for taking time and rating your experience with us. Please accept our apologies for any inconvenience we might have caused. I can assure you that your valuable comments were taken into account and will be considered for further enhancement of our services and facilities. Meanwhile, we will be looking forward to welcoming you again back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide. Sincerely, General Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 9 月に 9 泊滞在
Aykut Korkmazからの返信 (投稿日 : 2019 年 10 月 16 日)
Dear guest, Thank you for taking time and rating your experience with us. We are happy to read that you found most of our facilities and services to your satisfaction and we will be looking forward to welcoming you again back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide. Sincerely, General Manager

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
設備は満足、ルームサービス対応が少し遅かった。
2019 年 3 月に 3 泊滞在

10/10 (非常に良い)

kanafb、JAPAN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
最高の立地
部屋からのフレームタワーやカスピ海の眺めは最高でした。スタッフの皆さんもとても親切で感じがよかったです。観光地に関する情報も頂けて、とても役に立ちました。ラウンジアクセスもとても助かりました。
2017 年 7 月に 3 泊滞在
Lars Sammeliusからの返信 (投稿日 : 2018 年 3 月 12 日)
Dear Kananfb, Thank you for sharing your review of Hilton Baku. I am glad to know that you found our central location, service and comfortable facilities to your satisfaction. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency. We are looking forward to welcome you back in the nearest future. Kind Regards, Lars Sammelius Director of Operations

8/10 (良い)

ACB、Japan Hyogo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
アップグレード
ダブルの部屋にエキストラベッドをオーダーしていたんですが、エキストラベッドが入って居ませんでした。その旨伝えると部屋が無料でアップグレードされて、すぐにエキストラベッドを入れてくれました。 滞在中ラウンジの使用もできて快適に過ごすことができました。
2017 年 11 月に 5 泊滞在

8/10 (良い)

海外lover、横浜

良かった点 : 清潔度、施設のコンディションと設備
中心地で徒歩で色んなところに行ける
部屋からの景色も良く、中心地なので新市街まで徒歩で行ける。すぐ隣にショッピングモールがあるので、とても便利。 ホテルのスタッフは基本的にはいいが、タオルやスリッパを頼んだのに来ない、という事が何度かあった。(現地の言葉で頼んだので伝わってないわけではない。) スタッフの英語のレベルもしっかりしていてよかった。
2017 年 11 月に 10 泊滞在

6/10 (普通)

koa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
3人部屋で予約してチェックインしたにもかかわらず、2人分のベットとタオル、アメニティーしかなく、チェックイン後にベット及び足りないものを補充してもらった。 すぐに補充してもらえたのはよかった。
2017 年 10 月に 1 泊滞在

10/10 (非常に良い)

匿名

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
おすすめ
立地よし、窓からの眺めもよく、部屋は快適でした。エレベーターホールから見えるフレイムタワーは綺麗なのですが、それを眺められる場所にある椅子や灰皿が置いてある所が清掃がこまめにされていないようで、常にグラスやらタバコがぎっしりでした。

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
快適なバクーライフに
とても良いホテルでした、全て満足のレベル

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
全体的に満足
全体的に満足でした。ホテルの向かい側にはショッピングセンターもあり、地下にはスーパーもありました。 特に最上階のバーからの眺めは最高です! スタッフの親切度合いはまちまちでした。ルームキーの調子が悪く、スタッフにお願いしたのですが、あいにく現地通貨を切らしていたので、チップを渡すことができませんでした。すると、1時間後に部屋に取りに行く!と言われ、少し怖かったのが残念でした。その後すぐに就寝したので、本当に取りに来たかは分かりませんが。

10/10 (非常に良い)

GAOHUI

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Good Place to stay, we are enjoying
2024 年 5 月に 2 泊滞在
Emil Ibrahimov / Guest Relations Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 (非常に良い)

Chiara、Lodi

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel in posizione comoda sia per il lungo mare che la città antica e la zona di ristoranti e negozi, a 10/15 minuti a piedi. Ho apprezzato la pulizia, l'ampiezza e la vista della stanza, la colazione molto ricca e sopratutto la piscina al 23° piano.
2024 年 4 月に 3 泊滞在
Emil Ibrahimov / Guest Relations Managerからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 (非常に良い)

Lubomir Marinov

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hilton in Baku is maybe the best hotel in the area. Especialy during our stay 18-22.april.2024 we are very content from: - beds in the room and cleanliness - last two floors are magnificient - personel - we'd like to mention especially: 1) "bell boy" name Azul/Azil ?- aged appr.50-54 years). He was very helpfull on transportation and in the hotel, full with info on the city, always very kind; 2) the waiter in executive floor - name Vugar-? very kind and full with attention the clients: 3) Emil Ibrahimov - guest relation - very helpfull and kind 4) same the young lady in Spa center - very helpfull and kind. Hope we'll have the pleasure to visit again Baku and holel Hilton. eng. Lubomir Tochkov Ph.D econ. Margarita Yoneva ( both from Bulgaria )
2024 年 4 月に 4 泊滞在
Emil Ibrahimov / Guest Relations Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Guest,First and foremost, we would like to thank you for having selected our Hilton Baku for your stay and also for having taken the time to complete the questionnaire. We are happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback and thrilled to know that our staff made your stay nice and comfortable. We will definitely pass your kind comments to the team. Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide. Sincerely,Hilton Baku Team

10/10 (非常に良い)

Dib、Doha

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The spa is amazing top class
2024 年 4 月に 3 泊滞在
Emil Ibrahimov / Guest Relations Managerからの返信 (投稿日 : 2024 年 4 月 20 日)
Dear Guest,First and foremost, we would like to thank you for having selected our Hilton Baku for your stay .We are happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 (非常に良い)

Peter

2024 年 3 月に 6 泊滞在
Emil Ibrahimov / Guest Relations Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Guest,First and foremost, we would like to thank you for having selected our Hilton Baku for your stay and also for having taken the time to complete the questionnaire.We are happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 (非常に良い)

murat

2024 年 2 月に 3 泊滞在
Emil Ibrahimov / Guest Relations Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 (非常に良い)

MOHIT

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good view and safe
2024 年 1 月に 4 泊滞在
Emil Ibrahimov / Guest Relations Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 (非常に良い)

Peter

2024 年 2 月に 4 泊滞在
Emil Ibrahimov / Guest Relations Managerからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 (非常に良い)

Sinan Can

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Baku is such a mesmerizing city and Baku Hilton is one of the best choices to accommodate during your visit to Baku. You will definitely love it
2024 年 1 月に 3 泊滞在
Emil Ibrahimov / Guest Relations Managerからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 (非常に良い)

Ahmad

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect stay
Perfect stay Location Spacious deluxe rooms Helpful staff Gym 24hrs The only negative thing no netflex on tv and u can't connect ur devices to watch ur favourite movies
2024 年 1 月に 4 泊滞在
Emil Ibrahimov / Guest Relations Managerからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay.I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Regarding your comment on TV - please accept my deepest apologies for any inconvenience we might have caused. Rest assured that your valuable comments will be shared with related departments and necessary actions will be taken accordingly to ensure that we deliver the level of service that is expected from us , and that you well deserve.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

2/10 (非常に不満)

Nisa

良かった点 : 客室の快適度
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在
Emil Ibrahimov / Guest Relations Managerからの返信 (投稿日 : 2024 年 1 月 25 日)
Dear Nisa Hanim,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay!I am terribly sorry to read about the inconveniences you have faced during your stay. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. As it was already discussed with you on your departure date from our hotel - mentioned misunderstanding has been compensated immediately from our hotel side, and you seemed satisfied with the resolution.Please do let us know if you need further assistance.Sincerely,Emil IbrahimovGuest Relations Manager

8/10 (良い)

Mariia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 5 泊滞在
Emil Ibrahimov / Guest Relations Managerからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

8/10 (良い)

Ahmad

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice stay
Spacious rooms Excellent location Friendly staff Coffe machine in room Gym 24 hrs
2023 年 12 月に 4 泊滞在
Emil Ibrahimov / Guest Relations Managerからの返信 (投稿日 : 2023 年 12 月 24 日)
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 (非常に良い)

Azad、Calgary

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is well maintained and absolutely fresh and clean. Staff are very respectful and helpful.
2023 年 12 月に 1 泊滞在
Emil Ibrahimov / Guest Relations Managerからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay and also for having taken the time to complete the questionnaire.I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

8/10 (良い)

Mustafa Erkin

2023 年 12 月に 1 泊滞在
Emil Ibrahimov / Guest Relations Managerからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay and also for having taken the time to complete the questionnaire.I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

2/10 (非常に不満)

Amiko Ryn

出張
気になった点 : スタッフとサービス
Poor service
The front desk service was lacking warmth, hospitality and friendliness one would expect of a globally renowned hotel brand. We made a booking for a suite room through hotels.com and subsequently hotels.com assisted us to submit to the hotel a request for a change of name for the guest after realising the booking was made in my name instead of my husband. The change request was sent out more than 24 hours before the check in time; however the hotel front desk personnel and the manager on duty, Ravin insisted there was no email received and did not let the guest check in.
2023 年 11 月に 1 泊滞在
Emil Ibrahimov / Guest Relations Managerからの返信 (投稿日 : 2023 年 11 月 23 日)
Dear Guest,Thank you for your valuable feedback!Please accept our deepest apologize for the inconvenience we have caused. Our Guest Relations Manager Emil Ibrahimov will be more than happy to get back to you in person to ensure you have stayed satisfied with the resolution. Sincerely,Hilton Baku Team

10/10 (非常に良い)

Richard、Den Haag

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent rooms and good location
2023 年 10 月に 3 泊滞在
Emil Ibrahimovからの返信 (投稿日 : 2023 年 11 月 10 日)
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay.I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 (非常に良い)

Baurzhan

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
Emil Ibrahimov / Guest Relations Managerからの返信 (投稿日 : 2023 年 10 月 31 日)
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay.I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 (非常に良い)

Ersan

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 3 泊滞在
Emil Ibrahimov / Guest Relations Managerからの返信 (投稿日 : 2023 年 10 月 27 日)
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 (非常に良い)

khalid

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在
Emil Ibrahimov / Guest Relations Managerからの返信 (投稿日 : 2023 年 10 月 26 日)
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 (非常に良い)

Seyyedvahid

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 3 泊滞在
Emil Ibrahimov / Guest Relations Managerからの返信 (投稿日 : 2023 年 10 月 22 日)
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay.I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

6/10 (普通)

bo hyun

2023 年 10 月に 1 泊滞在
Emil Ibrahimov / Guest Relations Managerからの返信 (投稿日 : 2023 年 10 月 20 日)
Dear Guest,Thank you for your valuable feedback!You have rated us with 6 out of 10 points - please accept my deepest apologies for any inconvenience we might have caused. You did not provide any specific comments, thus, time permitting I kindly ask you to give more details about the issues & what were your expectations as this would help us better understand the cause so we can take corrective actions to prevent any re-occurrence.Sincerely,Hilton Baku Team

4/10 (不満)

WALEED

気になった点 : スタッフとサービス、施設のコンディションと設備
The price is high compared to hotels in Baku The air conditioning is hot, and I spoke to them more than once, but to no avail Room cleaning is not good I booked a room with a sea view, and they gave me a room with a view that was not good at all. It had a very partial view of the sea.
2023 年 10 月に 5 泊滞在
Emil Ibrahimov / Guest Relations Managerからの返信 (投稿日 : 2023 年 10 月 20 日)
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am terribly sorry to read about the inconveniences you have faced during your stay. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. Rest assured that your valuable comments will be shared with related departments and corrective actions will be taken accordingly to prevent any re-occurrence and to ensure that we deliver the level of service that is expected from us , and that you well deserve.Regarding your feedback on sea view - we have to inform you with the regret that we do have only purtily sea and city view from all our hotel rooms.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 (非常に良い)

Ahmad

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect location Staff improved so much Welcoming and smiling Clean and quiet
2023 年 9 月に 6 泊滞在
Emil Ibrahimov / Guest Relations Managerからの返信 (投稿日 : 2023 年 10 月 7 日)
Dear Guest ,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

8/10 (良い)

Burhan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
10.45 de uyandırmamak için aradılar çok saçma
2023 年 9 月に 1 泊滞在
Emil Ibrahimov / Guest Relations Managerからの返信 (投稿日 : 2023 年 10 月 7 日)
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am terribly sorry to read about the inconveniences you have faced during your stay. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. Rest assured that your valuable comments will be shared with related departments and necessary actions will be taken accordingly to prevent any re-occurrence and to ensure that we deliver the level of service that is expected from us , and that you well deserve.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 (非常に良い)

NAZHAH、bayan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was good
2023 年 8 月に 2 泊滞在
Emil Ibrahimov / Guest Relations Managerからの返信 (投稿日 : 2023 年 9 月 2 日)
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 (非常に良い)

Umbereen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Service was amazing. Food in the Sky Grill was excellent. Service from Murad in the Sky Grill was above and beyond what was expected. I would definitely recommend staying here and if I return to Baku I will definitely stay here again.
2023 年 8 月に 4 泊滞在
Emil Ibrahimov / Guest Relations Managerからの返信 (投稿日 : 2023 年 9 月 2 日)
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

4/10 (不満)

Paul

2023 年 8 月に 1 泊滞在
Emil Ibrahimov / Guest Relations Managerからの返信 (投稿日 : 2023 年 9 月 2 日)
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 (非常に良い)

Rena

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 7 泊滞在
Emil Ibrahimov / Guest Relations Managerからの返信 (投稿日 : 2023 年 9 月 2 日)
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

8/10 (良い)

Khalifa

2023 年 7 月に 4 泊滞在
Emil Ibrahimov / Guest Relations Managerからの返信 (投稿日 : 2023 年 7 月 25 日)
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .Although you found some of our facilities and services to your satisfaction, I am very sorry to hear that we failed to meet your expectations as we were scored with 8 out of 10 points. Please accept my deepest apologies for any inconvenience we might have caused. You did not provide any specific comments, thus, time permitting I kindly ask you to give more details about the issues & what were your expectations as this would help us better understand the cause so we can take corrective actions to prevent any re-occurrence.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

8/10 (良い)

AHMAD

2023 年 7 月に 1 泊滞在
Emil Ibrahimov / Guest Relations Managerからの返信 (投稿日 : 2023 年 9 月 2 日)
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 (非常に良い)

Roman

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Schönes Hotel in guter Lage
Sehr höfliches und zuvorkommendes Personal am Empfang. Zimmer sehr sauber und komfortabel. 360 bar einfach atemberaubend. Breit gefächertes Frühstücksbuffet. 2 Anmerkungen: Zimmerreinigung könnte früher erfolgen und beim Frühstücksbuffet bitte Geduld mitbringen, da nur begrenzte Platzanzahl...
2023 年 5 月に 3 泊滞在
Emil Ibrahimov / Guest Relations Managerからの返信 (投稿日 : 2023 年 6 月 4 日)
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found most of our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

8/10 (良い)

Santiral

2023 年 5 月に 4 泊滞在
Emil Ibrahimov からの返信 (投稿日 : 2023 年 5 月 28 日)
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay.We are happy to read that you found most of our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 (非常に良い)

Ahmad

2023 年 5 月に 4 泊滞在
Emil Ibrahimov / Guest Relation Managerからの返信 (投稿日 : 2023 年 5 月 18 日)
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .We are happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 (非常に良い)

OKSANA

2023 年 5 月に 7 泊滞在
Emil Ibrahimov / Guest Relations Managerからの返信 (投稿日 : 2023 年 5 月 14 日)
Dear Guest ,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 (非常に良い)

Mohd

2023 年 5 月に 6 泊滞在
Emil Ibrahimov / Guest Relations Managerからの返信 (投稿日 : 2023 年 5 月 13 日)
Dear Guest ,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay !I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 (非常に良い)

CHARLOTTE

2023 年 4 月に 6 泊滞在
Emil Ibrahimov からの返信 (投稿日 : 2023 年 5 月 28 日)
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay.We are happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

8/10 (良い)

derya

2023 年 4 月に 1 泊滞在
Emilからの返信 (投稿日 : 2023 年 4 月 28 日)
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay.Although you found some of our facilities and services to your satisfaction, we are very sorry to hear that we failed to meet your expectations in several areas as we were sored with 8 out of 10 points. Please accept my deepest apologies for any inconvenience we might have caused. Our Guest Relations Manager will get back to you to verify the case in details.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team

10/10 (非常に良い)

Gilles

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
great hotel!
I recommend without hesitation this hotel, which
2023 年 4 月に 1 泊滞在
Emil Ibrahimovからの返信 (投稿日 : 2023 年 4 月 24 日)
Dear Guest,First and foremost, I would like to thank you for having selected our Hilton Baku for your stay .I am happy to read that you found our facilities and services to your satisfaction. We are grateful for your valuable feedback. As Hilton Baku Team, our main goal is to provide excellent service to our guests, exceed their expectations and excel in every aspect. We will continue training our staff and up-keeping the facilities to ensure continuity and consistency.Meanwhile, we will be looking forward to welcoming you back to our hotel, and to any of the many Hilton family of hotels & resorts worldwide.Sincerely,Hilton Baku Team