プレジデンシャル スイート キングベッド 1 台 ジェットバス | 高級寝具、羽毛の掛け布団、セーフティボックス (室内)、デスク
利用可能日を確認

ソネスタ グウィネット プレイス アトランタの口コミ

3.5 out of 5
ソネスタ グウィネット プレイス アトランタ
1775 Pleasant Hill Rd, Duluth, GA

口コミ

7.6

良い

評価 10 - 1539 件の口コミ中 694 件が非常に良い" "
評価 8 - 1539 件の口コミ中 306 件が良い" "
評価 6 - 1539 件の口コミ中 195 件が普通" "
評価 4 - 1539 件の口コミ中 148 件が不満" "
評価 2 - 1539 件の口コミ中 196 件が非常に不満" "

8.0/10

清潔度

8.0/10

スタッフとサービス

7.6/10

設備とサービス

7.6/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

6/10 (普通)

Tomohiro

気になった点 : 設備とサービス
合計1週間滞在しましたがベッドメイクは1回だけでした　(もちろんチップは準備しましたが) タオルは毎日、フロントに英語でリクエストする必要があります　英語が苦手な方にはおすすめしません　リクエストをすればタオルは出てきます　ゴミの回収やトイレ掃除は1週間で1回だけでした　
2023 年 9 月に 6 泊滞在
Daveからの返信 (投稿日 : 2023 年 9 月 21 日)
Hello Tomohiro, thank you for taking a moment to leave us a Review. We value reviews left by our guests because it gives us insight into how we can make our hotel a better experience for the future. We deeply apologize for the inconvenience that you experienced. Please rest assured that your comments have been shared with the management team. Thanks for staying with us.

4/10 (不満)

Turkan

カップルで旅行, 家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Property is overdue for a renovation. Everything looks dated. Front desk staff not very friendly. Overall not the best value.
2024 年 5 月に 1 泊滞在

6/10 (普通)

Ayan

気になった点 : 施設のコンディションと設備
B
2024 年 5 月に 6 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 25 日)
Hello Ayan, thank you for taking a moment to leave us a review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We deeply apologize for the inconvenience that you experienced. Please rest assured that your comments have been shared with the management team. Thanks for staying with us.

8/10 (良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Only issue was TV top part dark; laundry took 3 hours for a load and billed be six times to card
2024 年 5 月に 1 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 25 日)
Hello Robert, thank you for your positive review of the Sonesta Gwinnett Place Hotel. Please accept our apology for the issues you faced during your recent stay with us. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 (非常に良い)

Taiwana

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like the amenities that were offered and the staff.
2024 年 5 月に 1 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 25 日)
Hello Taiwana, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 (非常に良い)

Phyllis

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay!!!!
2024 年 5 月に 2 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 25 日)
Hello Phyllis, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 (非常に良い)

Harmanjot

good
2024 年 5 月に 1 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Harmanjot, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

2/10 (非常に不満)

Gloria

出張, グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I arrived after 1:00 am because my flight was delayed and my room was given to someone else. It took too long and the beds are small.
2024 年 5 月に 2 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 25 日)
Hello Gloria, thank you for taking a moment to leave us a review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We apologize for the issue you had with your check process. We strive to continually improve our product and process to respond to our guest needs. Your review will be shared with our management team. Thanks for staying with us and safe travels.

8/10 (良い)

Seung

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 25 日)
Hello Seung, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 (非常に良い)

Kayla

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
For the property to be considerably older, it was very well taken care of. I liked how it was off of a busy road, but tucked in a little corner that made it feel safe.
2024 年 5 月に 3 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Kayla, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 (非常に良い)

Jerusalem

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice place
2024 年 4 月に 1 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Jerusalem, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. Our staff will be so happy to read your comments. We value your business and look forward to having you back with us in the future. Safe Travels!

4/10 (不満)

Sylvia

出張, グループ旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Front desk is slow. They ran out of towels for our second day. We had about 5 rooms in our party and we all had to reuse our towels.
2024 年 5 月に 2 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Sylvia, thank you for taking a moment to leave us a review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We deeply apologize for the inconvenience that you experienced. Please rest assured that your comments have been shared with the management team. Thanks for staying with us.

6/10 (普通)

Ulysses

気になった点 : 施設のコンディションと設備
Housekeeping did not come everyday to clean, we asked for towels they did not bring them, the elevator was broken I had to get new room keys which is the second time I’ve had to do that on my stays. I could not use the sink without the shower filling up
2024 年 5 月に 3 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 20 日)
Hello Ulysses, thank you for taking a moment to leave us a review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We deeply apologize for the inconvenience that you experienced. Please rest assured that your comments have been shared with the management team. Thanks for staying with us.

10/10 (非常に良い)

Tanasia

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Breakfast was amazing!!!
2024 年 5 月に 2 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 20 日)
Hello Tanasia, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 (非常に良い)

Jeffrey

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
I stayed there for 3 nights . The check in was about a hour because they only had one person working the front desk and the system was down . But after that everything was ok .will stay there again
2024 年 5 月に 3 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 20 日)
Hello Jeffrey, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 (非常に良い)

Shadei

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
One of my favorite staycation spots.
2024 年 2 月に 1 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 20 日)
Hello Shadel, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 (非常に良い)

Shadei

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
So even though it wasn't the best experience I've had here, it wasn't horrible. Some things happened that were out of the control of the staff but they were excellent in trying to fix things. I will be back. Front desk staff were great.
2024 年 5 月に 1 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 20 日)
Hello Shadel, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 (非常に良い)

Jewel

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My “go-to” hotel for whenever I’m in town visiting Atlanta. It’s in a very convenient location and the hotel amenities meet my needs no matter the occasion.
2024 年 5 月に 2 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 20 日)
Hello Jewel, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 (非常に良い)

Natt

カップルで旅行
I had a great stay!
2024 年 5 月に 1 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 20 日)
Hello Natt, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

6/10 (普通)

Betty

出張, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
it was okay
2024 年 5 月に 2 泊滞在
daisyからの返信 (投稿日 : 2024 年 5 月 19 日)
Hello Valued Customer, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We look forward to having you back with us in the future. Safe Travels!

8/10 (良い)

Cassaundra

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス
We have stayed here before. This time Our stay started off rocky because our room did not have hot water. It was lukewarm at best. Then we asked for a different room the front desk lady obliged and we were pleasantly surprised that the new room was perfect. The rooms aren’t updated and the furniture is well worn (even a little dusty in some rooms) but we would book again bc the price was affordable for the quality.
2024 年 5 月に 2 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Cassaundra, thank you for taking a moment to leave us a review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We deeply apologize for the inconvenience that you experienced. Please rest assured that your comments have been shared with the management team. Thanks for staying with us.

10/10 (非常に良い)

Nikki、Savannah

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The gym, pools, and hot tub were great amenities. Breakfast was good. We had fun playing pool in the Art bar but wished the bar was open longer.
2024 年 5 月に 1 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 20 日)
Hello Nikki, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

4/10 (不満)

Cadrene

家族旅行, 小さなお子様連れの家族旅行, グループ旅行
気になった点 : 施設のコンディションと設備
Place was terrible, no room service, didn’t have hot water sometimes pool filthy restaurant was garbage would not recommend or stay again and facility need upgrade
2024 年 5 月に 3 泊滞在
daisy salgadoからの返信 (投稿日 : 2024 年 5 月 15 日)
thank you for taking a moment to leave us a Review. We value reviews left by our guests because it gives us insight into how we can make our hotel a better experience for the future. We deeply apologize for the inconvenience that you experienced. Please rest assured that your comments have been shared with the management team. Thanks for staying with us.

10/10 (非常に良い)

AUDRA

出張, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff is AMAZING!! The property is ALWAYS well maintained when i visit!
2024 年 5 月に 2 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 15 日)
Hello Audra, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 (非常に良い)

Chris

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
2024 年 5 月に 1 泊滞在
Daisy salgadoからの返信 (投稿日 : 2024 年 5 月 14 日)
Hello Valued Customer, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We look forward to having you back with us in the future. Safe Travels!

10/10 (非常に良い)

Darnee

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
May stay at the Sonesta was wonderful as always. The numerous parking spaces must a plus we did not spend much time looking for parking. This is my second stay at a Sonesta hotel and it definitely did not disappoint.
2024 年 5 月に 3 泊滞在
Daisy salgadoからの返信 (投稿日 : 2024 年 5 月 14 日)
Hello Valued Customer, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We look forward to having you back with us in the future. Safe Travels!

10/10 (非常に良い)

Teri R

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I absolutely cannot begin to tell you how pleased I was with this property and more so, with Expedia!!! My husband and I were looking for hotels originally for a one night stay. On average we knew we would pay around $160 for it. I wanted to stay two nights but our budget was not giving and we wanted to stay in a pretty decent hotel in a good area. I prayed and came across Sonesta and was delightfully surprised that the price was giving, VERY giving, so much so that we were able to do the two nights and stay within budget. We'd never stayed at a Sonesta, but have family that had so we knew the hotel would be nice. I'd read other reviews for this hotel, but let me tell you, do your own assessment. I was a little skeptical initially, but driving up to the hotel was enough for me to know we'd made the right choice. Check-in was quick and simple. One thing I did not like was the attendant did not tell us about breakfast, the amenities we had access to and she did not explain to us that we would need our key to access the floor we were staying on. We had to ask the housekeeper, who did not speak English, how to get to our floor. I thought the elevator was broken and literally almost had a panic attack because the elevator would not open when we were trying to go up, but it would not move. Anyhow, once that was figured out, the rest is history. It was a wonderful stay. I give it two thumbs up!!!
2024 年 5 月に 2 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 15 日)
Hello Teri, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 (非常に良い)

Gaby

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Muy bonito lugar
2024 年 5 月に 1 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 15 日)
Hello Gaby, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 (非常に良い)

Lily

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed there before and it’s always clean nice atmosphere and the staff is always nice
2024 年 5 月に 1 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 15 日)
Hello Lily, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 (非常に良い)

Dustin

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel and very good breakfast buffet. Pool was dirty but otherwise excellent!
2024 年 5 月に 3 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 11 日)
Hello Dustin, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

6/10 (普通)

Xochitl

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Estuvimos a gusto, pero la propiedad y sus empleados les falta educación y servicio al cliente
2024 年 5 月に 2 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 8 日)
Hello Xochitl, thank you for taking a moment to leave us a Review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future.

2/10 (非常に不満)

Nakia

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was booked an paid for. When I checked out they charged my card 200 more dollars an took my deposit. Been calling the hotel and nobody is picking up the phone. So u robbed me of 258.67
2024 年 5 月に 2 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 8 日)
Good morning Nakia, you were indeed incorrectly charged. I have refunded you all charges. Please allow 3-5 business days for the credit to reflect in your account. I apologize for any inconvenience caused. Thank you for staying with us.

8/10 (良い)

Mu

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pretty good. Good property and good location.
2024 年 5 月に 2 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 8 日)
Hello Mu, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 (非常に良い)

Monalisa

2024 年 5 月に 1 泊滞在

8/10 (良い)

Caroline Lewis

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Everything was nice except the pool was not able to be used. It was dirty and closed. We stayed 3 days. When reserving the pool was a plus for us. Please keep the pool open, its summer A few years ago when on biz i would stay one week a month, loved!! this place back then. Back then their was an exceptional breakfast buffet(had plenty options). Different from this past trip
2024 年 5 月に 2 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 11 日)
Hello Caroline, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

4/10 (不満)

Kimberly

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Floors unclean room had water damage hot water not hot smell in elevators feces on lobby floor stained lamp shades wholes in curtains the balcony was molded unclean if I wanted to get in the pool if weather permitted I wouldn’t have it was not clean
2024 年 5 月に 2 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 8 日)
Hello Kimberly, thank you for taking a moment to leave us a review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We deeply apologize for the inconvenience that you experienced. Please rest assured that your comments have been shared with the management team. Thanks for staying with us.

8/10 (良い)

jae、urbandale

2024 年 5 月に 1 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 25 日)
Hello Jae, thank you for taking a moment to leave us a review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for our guests in the future. Thanks for staying with us.

10/10 (非常に良い)

Willie

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent everything
2024 年 5 月に 1 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 8 日)
Hello Willie, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

2/10 (非常に不満)

Tajmeil

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Me and some of my co-worker stay here for our co-worker wedding and we all have issues the hotel is in need of MAJOR renovation first day some one complain about office leaking,my co-worker didnt have ANY hot water for 2 days my bathroom tile fall off and they have tape holding it together this hotel is a motel 6
2024 年 5 月に 2 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 8 日)
Hello Tajmeil, thank you for taking a moment to leave us a review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We deeply apologize for the inconvenience that you experienced. Please rest assured that your comments have been shared with the management team. Thanks for staying with us.

4/10 (不満)

Maribel

出張, カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
El hotel huele en general mal.
2024 年 5 月に 1 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 8 日)
Hello Maribel, thank you for taking a moment to leave us a review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We deeply apologize for the inconvenience that you experienced. Please rest assured that your comments have been shared with the management team. Thanks for staying with us.

10/10 (非常に良い)

Dustin

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely place. Very good breakfast
2024 年 5 月に 1 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 3 日)
Hello Dustin, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 (非常に良い)

Dustin

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place! Great staff. Awesome breakfast buffet.
2024 年 4 月に 3 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 (非常に良い)

Wai Yan Vivian

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 25 日)
Hello Wai, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!

4/10 (不満)

Angela

出張
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Dirty, old, outdated, a lot of pealing wallpaper, patchwork on the walls and very understaffed. The staff they did have were very nice but very stressed. My room didn't get cleaned, i had to ask for towels twice. When inspecting the beds I found a used condom under the mattress.
2024 年 4 月に 2 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 3 日)
Hello Angela, thank you for taking a moment to leave us a review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We deeply apologize for the inconvenience that you experienced. Please rest assured that your comments have been shared with the management team. Thanks for staying with us.

10/10 (非常に良い)

George

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a great time here. The area has a lot of nice restaurants and shopping plazas that you can walk to so that was great. Hotel was nice and clean, and the staff was very friendly. Pool and hot tub were great as well :) Thanks so much for the hospitality!
2024 年 4 月に 3 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 1 日)
Hello George, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. Our staff will be so happy to read your comments. We value your business and look forward to having you back with us in the future. Safe Travels!

10/10 (非常に良い)

Natalie

出張
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Property was safe and provided the necessary accommodations needed for the stay. The property was extremely clean, and Nehemiah was my front desk rep, and was amazingly hospitable. I didn't have the same experience with previous guest service agents. It is clear that the furniture in the unit was a bit aged (i.e. sofa, dressers, headboard), however, the cleanliness of the unit assisted with that.
2024 年 4 月に 2 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 1 日)
Hello Natalie, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. Nehemiah will be so happy to read your comments. We value your business and look forward to having you back with us in the future. Safe Travels!

6/10 (普通)

maria

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
La locación es buena y el parking, desayuno estuvo bien pero el lugar le falta mantenimiento. Lo malo, No nos limpiaron limpiaron las habitaciones, los pasillos sucios y olor a “Hierba” en nuestro piso era terrible. Además en la propiedad me cobraron más dinero de lo que decía mi reserva con expedía (ya puse un reclamo con ellos porque uds me dijeron que no podían ayudarme)
2024 年 4 月に 2 泊滞在
Navalからの返信 (投稿日 : 2024 年 5 月 1 日)
Hello Maria, thank you for taking a moment to leave us a review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We deeply apologize for the inconvenience that you experienced. Your reservation was billed incorrectly as you were charged for breakfast which was included in your rate. We have processed a refund for that amount. Please rest assured that your comments have been shared with the management team. Thanks for staying with us.

6/10 (普通)

Shemeka

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、設備とサービス
The hotel rooms were very much clean and neat for stay. Staff and service were very lacking of professionalism. We booked two rooms and requested them to be close only for them to be 20 doors apart. Rooms were reassigned and found out the name was registered to someone else’s name. Then she gave him room keys that were not deactivated at room exchange. The. They did not quite understand Expedia VIP access on providing the listed breakfast vouchers.
2024 年 4 月に 2 泊滞在
Navalからの返信 (投稿日 : 2024 年 4 月 30 日)
Hello Shemeka, thank you for taking a moment to leave us a review. We value reviews left by our guests because they give us insight into how we can make our hotel a better experience for the future. We deeply apologize for the inconvenience that you experienced. Please rest assured that your comments have been shared with the management team. Thanks for staying with us.

10/10 (非常に良い)

Phuongthao

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything is good
2024 年 4 月に 1 泊滞在
daisy salgadoからの返信 (投稿日 : 2024 年 4 月 29 日)
Hello Valued Customer, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We look forward to having you back with us in the future. Safe Travels!

10/10 (非常に良い)

Krystal

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I enjoyed the stay would recommend that location and definitely would stay again
2024 年 4 月に 1 泊滞在
Navalからの返信 (投稿日 : 2024 年 4 月 29 日)
Hello Krystal, thank you for your positive review of the Sonesta Gwinnett Place Hotel. We know you have choices and are so happy you chose us. We value your business and look forward to having you back with us in the future. Safe Travels!