空港シャトルバス

スカイ ポイント ホテル & スイーツ - アトランタ エアポートの口コミ

2.5 out of 5

口コミ

7.2

良い

評価 10 - 1006 件の口コミ中 371 件が非常に良い" "
評価 8 - 1006 件の口コミ中 224 件が良い" "
評価 6 - 1006 件の口コミ中 140 件が普通" "
評価 4 - 1006 件の口コミ中 104 件が不満" "
評価 2 - 1006 件の口コミ中 167 件が非常に不満" "

7.6/10

清潔度

7.6/10

スタッフとサービス

6.6/10

設備とサービス

7.2/10

施設のコンディションと設備

7.0/10

環境への配慮

口コミ

8/10 (良い)

Chizuru

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
フロントの人がとても親切でした。
2023 年 12 月に 1 泊滞在
Ronからの返信 (投稿日 : 2024 年 2 月 5 日)
Thank you for staying with us!

10/10 (非常に良い)

Satoru

2023 年 5 月に 1 泊滞在
Ronaldからの返信 (投稿日 : 2023 年 6 月 9 日)
Thank you so much for taking the time to review your recent stay with us. We are so happy to hear that you enjoyed your stay with us. We hope to see you again soon!

2/10 (非常に不満)

Elizabeth、Palm Coast

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Worst place I've ever stayed in 25 years as a traveler. Horrible people. Greedy. And they keep changing the name of the hotel .
2024 年 5 月に 1 泊滞在
FrontDeskからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Elizabeth,We are very sorry to hear that you didn't have a great experience here at SkyPoint Hotel. WE have taken your feedback and striving to make better environment.

2/10 (非常に不満)

chester

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very dirty, horrible smell of the entire hotel, smoking cigarettes and weed in front of the building
2024 年 5 月に 3 泊滞在
FrontDeskからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear Chester,Our mission is to provide excellent guest experience, so we are sorry we let you down. We have taken your feedback and striving to make it a better environment.

10/10 (非常に良い)

Dolapo

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Little touches here and there. Couch torn, carpet at toilet door torn, toilet door not in best shape. Beautiful hotel but lots of cosmetics work required .
2024 年 5 月に 1 泊滞在
BRITTNEYからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for staying at Skypoint Hotel and Suites.

8/10 (良い)

richard

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Close to airport. Friendly staff
2024 年 5 月に 1 泊滞在
BRITTNEYからの返信 (投稿日 : 2024 年 5 月 20 日)
thank you so much for the positivity will pass it along to our staff. hope to see you soon.

10/10 (非常に良い)

Juliana

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms was big and compact
2024 年 3 月に 1 泊滞在
BRITTNEYからの返信 (投稿日 : 2024 年 5 月 18 日)
Thank you for staying at Skypoint Hotel ans Suites.

10/10 (非常に良い)

Simone

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Thanks for your help 👍
2024 年 5 月に 1 泊滞在
FrontDeskからの返信 (投稿日 : 2024 年 5 月 13 日)
Anytime, whenever you need us we will be there. Thank you for staying with us. Until next time!!! Enjoy your day!!

6/10 (普通)

Mauricio

良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
It was ok. Not bad not great. Older
2024 年 5 月に 3 泊滞在
BRITTNEYからの返信 (投稿日 : 2024 年 5 月 9 日)
thank you for your response. hopefully after remodeling you'll come back to see us.

10/10 (非常に良い)

Samantha

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing customer service
2024 年 4 月に 1 泊滞在
BRITTNEYからの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you so much for the positive review. Hope to see you again soon.

8/10 (良い)

JEFF

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在
BRITTNEYからの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you for staying at Skypoint Hotel and Suites.

8/10 (良い)

Jazilah

2024 年 4 月に 1 泊滞在
BRITTNEYからの返信 (投稿日 : 2024 年 5 月 20 日)
thank you for staying at Skypoint.

8/10 (良い)

Austin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Had a few small bugs, service was great, had a quick layover and for price service and a room with no bugs i would definitely stay again
2024 年 4 月に 1 泊滞在
BRITTNEYからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you so much for the positive feedback. We hope to see you again at Skypoint Hotel and Suites.

10/10 (非常に良い)

Anthony

2024 年 4 月に 1 泊滞在
BRITTNEYからの返信 (投稿日 : 2024 年 5 月 18 日)
Thank you for staying at Skypoint Hotel and Suites.

10/10 (非常に良い)

Israel

2024 年 4 月に 1 泊滞在
FrontDeskからの返信 (投稿日 : 2024 年 5 月 13 日)
We appreciate your business and excited for your next stay here!!!!!

2/10 (非常に不満)

Cyrus

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The room smelled terrible. Carpet was wet. We were stuck there for a layover. Couldn’t get out fast enough.
2024 年 4 月に 1 泊滞在
BRITTNEYからの返信 (投稿日 : 2024 年 4 月 26 日)
we're sorry to hear about the inconvenience of staying with us.Sorry we couldn't make it a pleasant stay for you.

2/10 (非常に不満)

Spenterek

2024 年 4 月に 1 泊滞在
BRITTNEYからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for your stay here at Skypoint Hotel and Suites.

10/10 (非常に良い)

Nestor Alejandro、Zapopan

2024 年 4 月に 1 泊滞在
BRITTNEYからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for choosing Skypoint Hotel and Suites.

6/10 (普通)

Ky-sha

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
There was no breakfast, and multiple people rolling up and smoking marijuana on and around the property.
2024 年 4 月に 1 泊滞在
YAYAからの返信 (投稿日 : 2024 年 4 月 15 日)
We're sorry to hear that you had a negative experience at our Hotel. and we apologize for falling short in this area. We have addressed this with our staff and are taking steps to ensure that it doesn't happen again.

8/10 (良い)

Alejandro

家族旅行
良かった点 : 清潔度、スタッフとサービス
The lift is very slow and even stopped working for a while
2024 年 4 月に 1 泊滞在
YAYAからの返信 (投稿日 : 2024 年 4 月 15 日)
We’re so sorry to hear about your unfortunate experience with our staff. We have shared your feedback with our team in order to improve in these areas. We hope to have the chance to welcome you back again, and we do encourage you to contact us .

10/10 (非常に良い)

JERRY

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place, great experience.
2024 年 4 月に 1 泊滞在
Rebeccaからの返信 (投稿日 : 2024 年 4 月 10 日)
Hello Jerry. Thank you for your kind words. Hoping to see you again soon.

4/10 (不満)

Morgan

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Definitely unsafe property and hotel.
2024 年 4 月に 1 泊滞在
Rebeccaからの返信 (投稿日 : 2024 年 4 月 9 日)
Thank You Morgan "We regret to hear of any concerns you had regarding safety during your stay. Please rest assured that we are taking your feedback seriously and implementing further measures to enhance our security protocols."

6/10 (普通)

francois

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
The room was fine and clean. I was told by staff that it's not safe to wonder around at night and if you are looking to eat, you have to order in which took 60 minutes. The airport shuttle was 15 minutes late and it was early in the am. No breakfast was provided either even if advertised as such.
2024 年 3 月に 1 泊滞在
Rebeccaからの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you Francois for your feedback.We apologize for the inconvenience you faced due to the non-availability of breakfast.

6/10 (普通)

Mahou

出張, カップルで旅行
気になった点 : スタッフとサービス
There was one many hidden fees I didn't mind the $200 deposit that was asked from nowhere but the 16 extra dollars that didn't explain what for reminded and the cashier was rude about it
2024 年 4 月に 1 泊滞在
Rebeccaからの返信 (投稿日 : 2024 年 4 月 9 日)
Thank You Mahou for your feedback ."We apologize for the service issues you encountered during your stay. This is not the standard we strive for, and we are taking immediate steps to ensure our team provides the high-quality service our guests expect and deserve."

10/10 (非常に良い)

Dilcia

2024 年 4 月に 1 泊滞在
BRITTNEYからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you so much for the review.

6/10 (普通)

Dru

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
It was a mediocre hotel near the airport. Nothing special. I disliked the intense cigarette smell at the entrance of our room. It was nice that they allowed dogs and there was grass off to the side to walk her. I didn’t like all the cigarette butts in the grass though. Staff was friendly enough and let us check in at 2pm instead of 4pm.
2024 年 4 月に 3 泊滞在
Rebeccaからの返信 (投稿日 : 2024 年 4 月 5 日)
Thank you so much for taking the time to review your recent stay with us. We apologize that it appears that we did not meet your expectations and that you did not have the experience that we would have hoped for you to have. We will share your feedback with our team so that we can make the correct improvements to ensure that we do not have these issues again in the future. We genuinely hope that if you find yourself in the area again that you will give us the opportunity to make up for this experience so that you can see all that we have to offer

10/10 (非常に良い)

Pearl

I didn’t know I needed to fill out a credit card authorization form and another $112. I was told the $100 would be refunded and not the $12. My biggest complaint is transparency and how I’ll be refunded the $12 which neither the hotel nor Expedia made known to me.
2024 年 4 月に 1 泊滞在
BRITTNEYからの返信 (投稿日 : 2024 年 4 月 2 日)
We do apologize for the inconvenience of your stay.

10/10 (非常に良い)

Anabel

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
BRITTNEYからの返信 (投稿日 : 2024 年 4 月 3 日)
Thank you again for choosing Skypoint Hotel and Suites

8/10 (良い)

Dianna

良かった点 : 施設のコンディションと設備
2024 年 3 月に 1 泊滞在
BRITTNEYからの返信 (投稿日 : 2024 年 3 月 26 日)
thank you for your review

6/10 (普通)

Daniel、Rogers

家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
It was ok
2024 年 3 月に 1 泊滞在
Rebeccaからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Daniel, thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our facilities.

6/10 (普通)

Lisa

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 3 月に 1 泊滞在
BRITTNEYからの返信 (投稿日 : 2024 年 3 月 26 日)
thank you for your review.

10/10 (非常に良い)

Delia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Rebeccaからの返信 (投稿日 : 2024 年 3 月 25 日)
Hi Delia. Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Sky Point Hotel & Suites. We’d be happy to serve you again with the same awesomeness next time you visit Sky Point Hotel & Suites.

2/10 (非常に不満)

David、chatsworth

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス
I’m still in line. Behind 7 people with 1 person working and they are slow and taking there time
2024 年 3 月に 1 泊滞在
Rebeccaからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear David, thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our facilities.

10/10 (非常に良い)

Jose Ruben、Perry

2024 年 3 月に 1 泊滞在
Rebeccaからの返信 (投稿日 : 2024 年 4 月 10 日)
Hello Jose Ruben. Thank you for taking the time and sharing your feedback regarding your stay! We're glad that we could make your stay fantastic at Sky Point Hotel & Suites.

10/10 (非常に良い)

sion

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 1 泊滞在
Rebeccaからの返信 (投稿日 : 2024 年 3 月 25 日)
Hi Sion. Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Sky Point Hotel & Suites. We’d be happy to serve you again with the same awesomeness next time you visit Sky Point Hotel & Suites.

10/10 (非常に良い)

Domenica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Rebeccaからの返信 (投稿日 : 2024 年 3 月 25 日)
Hi Domenica. Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Sky Point Hotel & Suites. We’d be happy to serve you again with the same awesomeness next time you visit Sky Point Hotel & Suites.

10/10 (非常に良い)

Charlotte、Statesboro

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I was in a bad position and when I called to try and figure it out the lady was ending her shift but she was able to help me and when I arrived the gentleman behind the counter was so helpful and understanding and really really polite and nice. Thank you so much. I can't wait to book again!!!
2024 年 3 月に 1 泊滞在
Rebeccaからの返信 (投稿日 : 2024 年 3 月 25 日)
Hi Charlotte. Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Sky Point Hotel & Suites. We’d be happy to serve you again with the same awesomeness next time you visit Sky Point Hotel & Suites.

4/10 (不満)

Karan Anne

2024 年 3 月に 1 泊滞在
Rebeccaからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Karan, thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our facilities.

10/10 (非常に良い)

Brittney

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
After long day at the airport having transportation to hotel was nice ...also clean, and friendly ..the receptionist was very helpful when I called as well
2024 年 3 月に 1 泊滞在
Rebeccaからの返信 (投稿日 : 2024 年 3 月 25 日)
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

2/10 (非常に不満)

Iesha

出張, 家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Upon arriving to the hotel check in was easy. We received our key cards and headed to our room. We opened the door flick the light switch and a mouse ran fast across the carpet! We quickly close the door and went directly back down to the front Desk. We explained and told the front Dess personnel what just happened and what we just saw she laughed in our face and said that she has never heard of that happening, then proceeded to say that we are liars. We asked for a refund. She told us that she would have to call a manager. Once the manager was caught over the phone because he was not there in person to handle the situation. He as well proceeds to say that we did not see a mouse, and that we are lying. He told us that he cannot assist us with a refund because that is not their policy. This whole process has been hell and we decided to just give up on a refund and go to another hotel just to get out of a infested hotel as quickly as possible. This hotel indeed has rodents and they will do nothing about it.
2024 年 2 月に 1 泊滞在
Ronからの返信 (投稿日 : 2024 年 3 月 1 日)
Hello Iesha we certainly apologize that this situation was not handled as we would have hoped. While your guest did report that upon opening the door and not even having actually entered the room they may have seen something, the actual reservation holder who also did not enter the room was not able to corroborate that sighting. Maintenance was onsite, checked the room, moved the furniture, and also was unable to find anything either. Even with that, as well as our long history of never having a report of any activity of that type, we could have better conveyed this message. Please reach out to us if you had an issue receiving the refund that you and your guest received prior to your leaving the property as a courtesy. This review says otherwise and if there was an issue with that refund or the receipt that you received for that refund prior to leaving the building, we'd love to assist in any way we can.

10/10 (非常に良い)

Peggy

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
BRITTNEYからの返信 (投稿日 : 2024 年 3 月 5 日)
thank you for staying at Skypoint Hotel and Suites

2/10 (非常に不満)

Andrea

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nope, nope, nope. Booked a room for 5. Only 2 towels to share and 1 bar of soap, no shampoo or hair dryers. No bedding for one bed. Front desk staff won’t answer the phone from inside the room and was very rude when calling from my cell. Neighborhood is NOT SAFE. Lots of people spending the night in the parking lot. Gas station is bullet proofed.
2024 年 2 月に 1 泊滞在
BRITTNEYからの返信 (投稿日 : 2024 年 3 月 5 日)
We do apologize for the inconvenience of your stay.

4/10 (不満)

robert

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Web site says there is onsite dinning and contental breakfast and they have not had it since the pandemic!!
2024 年 2 月に 3 泊滞在
BRITTNEYからの返信 (投稿日 : 2024 年 3 月 5 日)
We are working to remove from 3rd parties i do apologize.

10/10 (非常に良い)

Daouda

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
2024 年 2 月に 1 泊滞在
BRITTNEYからの返信 (投稿日 : 2024 年 3 月 5 日)
Thank you again for choosing Skypoint Hotel and suites.

10/10 (非常に良い)

Brittanee

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Great but no breakfast they don’t serve breakfast
2024 年 2 月に 1 泊滞在
Rebeccaからの返信 (投稿日 : 2024 年 3 月 25 日)
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

2/10 (非常に不満)

Shaquita

気になった点 : 清潔度、施設のコンディションと設備
This property is disgusting. I would never stay at this property again. The room that I stayed in actually smelled so bad it didn’t matter how much air freshener I sprayed in that room. Every time I walked in the room it had like a mildew kind of smell then to add insult to injury they charge me $25 for making towels dirty like aren’t you supposed to do that a horrible experience that I will never have again.
2024 年 2 月に 3 泊滞在
Front Desk からの返信 (投稿日 : 2024 年 2 月 22 日)
Thank you for taking the time to review your stay. I apologize that it appears you didn't have the experience we would have hoped for. While we certainly understand that towels will get dirty we do charge for linen when it's beyond typically use consisting of makeup, hair dye, and like damages. We do hope that if you find yourself in the area again you choose to stay with us.

10/10 (非常に良い)

Stephanie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Stayed one night to catch a flight. It wasn’t fancy, but it served its purpose.
2024 年 2 月に 1 泊滞在
Rebeccaからの返信 (投稿日 : 2024 年 3 月 25 日)
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

10/10 (非常に良い)

Allison

良かった点 : 清潔度、スタッフとサービス
I got great sleep.
2024 年 2 月に 2 泊滞在
Rebeccaからの返信 (投稿日 : 2024 年 3 月 25 日)
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

6/10 (普通)

Hakeem

2024 年 2 月に 7 泊滞在
Rebeccaからの返信 (投稿日 : 2024 年 3 月 25 日)
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

2/10 (非常に不満)

Karly

出張
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
DO NOT STAY HERE.
Very run down hotel. Bed is hard, not comfortable. Thankfully the carpet is clean. Bathroom was gross. Very disappointed. Plus if you book on hotels.com they make you pay a12 dollar fee. It doesn't say it anywhere until you check in. So annoying.
2024 年 2 月に 1 泊滞在
Rebeccaからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Karly, thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our facilities.